User's Manual

80 _Troubleshooting
Network Scan problems
Fax problems
CONDITION SUGGESTED SOLUTIONS
I cannot find a
scanned image file.
You can check the scanned file’s destination in
the Advanced page in the Network Scan
program’s Properties screen.
I cannot find the
scanned image file
after scanning.
• Check if the scanned file’s application is on
your computer.
• Check Send image immediately to the
specified folder using an associated
default application in the Advanced page in
the Network Scan program’s Properties
screen to open the scanned image
immediately after scanning.
I forgot my ID and
PIN.
Check your ID and PIN in the Server page in
the Network Scan program’s Properties
screen.
I cannot view the
Help file.
To view the Help file, you need to have Internet
Explorer 4 service pack 2 or above.
I cannot use the
Xerox Network Scan
Manager
Check your operating system. Supporting
operating systems are Windows 2000/XP/2003/
Vista.
CONDITION SUGGESTED SOLUTIONS
The machine is not
working, there is no
display and the
buttons are not
working.
• Unplug the power cord and plug it in again.
• Ensure that there is power to the electrical
outlet.
No dial tone sounds. • Check that the phone line is connected
properly.
• Check that the phone socket in the wall is
working by plugging in another phone.
The numbers stored
in memory do not
dial correctly.
Make sure that the numbers are stored in
memory correctly. Print an address book list,
referring to page 57.
The original does not
feed into the
machine.
• Make sure that the paper is not wrinkled and
you are putting it in correctly. Check that the
original is the right size, not too thick or thin
• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be
replaced. See page 66.
Faxes are not
received
automatically.
• The receiving mode should be set to Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error
message. If it does, clear the problem.
The machine does
not send.
• Make sure that the original is loaded in the
ADF or on the scanner glass.
• Sending should show up on the display.
• Check the fax machine you are sending to, to
see if it can receive your fax.
The incoming fax has
blank spaces or is of
poor-quality.
• The fax machine sending you the fax may be
faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The print cartridge may be empty. Replace
the print cartridge, referring to page 65.
Some of the words
on an incoming fax
are stretched.
The fax machine sending you the fax had a
temporary document jam.
There are lines on
the originals you
send.
Check your scan unit for marks and clean it.
See page 63.
The machine dials a
number, but a
connection with the
other fax machine
fails.
The other fax machine may be turned off, out of
paper, or cannot answer incoming calls. Speak
with the other machine operator and ask her/
him to sort out the problem.
Faxes do not store in
memory.
There may not be enough memory space to
store the fax. If the display shows the Memory
Full message, delete from memory any faxes
you no longer need and then try again to store
the fax.
Blank areas appear
at the bottom of each
page or on other
pages, with a small
strip of text at the
top.
You may have chosen the wrong paper settings
in the user option setting. For details about
paper settings, see page 33.
CONDITION SUGGESTED SOLUTIONS