Operation Manual

Troubleshooting

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790

Getting Started

Jam Clearance

Paper and media jams happen for a variety of reasons. When a jam occurs, the device presents

instructions on the screen explaining how to remove the jam.

Paper Jams

Any printed sheets removed will automatically reprint once the paper jam is cleared.

1. The fault screen will indicate the location of the jam. Use the green handles and knobs indicated

in the instructions displayed on the screen to remove the jammed paper.

2. Ensure that all jam clearance handles and levers are returned to their correct positions. The red

flashes behind the jam clearance handles and levers should not be visible.

Note: Jam Clearance areas vary depending on your device model and configuration.

Document Jams

1. Remove all the documents from the document feeder and document glass as instructed.

2. Re-order the documents as at the start of the job and reload. The documents will be recycled

automatically to recover the job.

For further information and help refer to Troubleshooting on page 292 of General Care and

Troubleshooting.