Operation Manual

Troubleshooting
WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
General Care and Troubleshooting
296
Troubleshooting Tips
If you are experiencing difficulties using your device, check the suggestions below for problem solving
advice:
Problem Potential Solution
The device will not power on • Check to see that the device is not in Energy Saver mode as indicated by
the green light on the control panel. Touch the User Interface screen to
re-activate.
•Press the ON/OFF button.
• Check to see if the power cord is correctly installed.
Documents will not feed
through the document feeder
• Ensure that all staples or paper clips have been removed from the
originals.
•Ensure the document feeder is not overloaded. The document feeder
can hold 75 sheets (35 model only) or 100 sheets (all other models) of
80 gsm (20 lb) paper. Use Build Job if you have more originals than this.
• Check to see if the document set is fully inserted into the document
feeder.
• Ensure that the edge guides are adjusted to touch the sides of the
originals.
• Ensure that the document feeder Feed Head is installed correctly. Open
the top cover and push feed head down into position.
• Check for obstructions or paper debris in the document feeder.
• Ensure that the document feeder cover is closed.
• Check that the device is Ready as indicated by a message on the touch
screen.
Repeated paper jams, misfeeds
or multisheet feeds
• Ensure that the correct paper size is displayed on the touch screen.
• Ensure that the paper tray is not filled above the MAX line.
• Ensure that the edge guides are adjusted to touch the sides of the
paper.
• If the problem is not resolved, check for obstructions where paper enters
the device.
Paper Jams inside the device • Check the Paper Path for obstructions.
• Ensure all the handles and levers are in the correct (home) position. The
red flashes behind the jam clearance handles and levers should not be
visible. Follow the instructions displayed on the touch screen.
• Flip the paper over in the paper tray.
• Check the paper tray Edge Guides to see if they are against the edges of
the paper.
• Check that the touch screen is displaying the correct size for the paper
in use.
• Load fresh paper.
Repeated Check Tray messages
on the touch screen and the
paper is loaded in the tray
• Adjust the edge guides against the stack of paper in the tray.
• If the edge guides were not set against the paper in the tray when Start
was selected, delete the job in the job queue and begin again.