Operation Manual

Troubleshooting
WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
General Care and Troubleshooting
299
Double image or show through
(ghosting)
• Check the quality of the original.
•Clean the document glass, if it is being used.
• Rotate the original 180 degrees and try the job again.
The device cannot sense the
size of the original on the glass
•Use Original Size to specify the size of the original, refer to Original Size
on page 52 of Copy.
• Rescan the original, leaving the cover raised.
Jobs scan but do not print • Some jobs require image processing before printing. This may take as
long as 2 seconds per page.
•Press the Job Status button and check the Active Jobs list to determine if
a job is processing. There may be a job in the list with a status of
“paused”. Delete this job if it remains in the state over 3 minutes.
• This may possibly be a result of an incorrect feature combination. The
software may need to be reset. Refer to Software Reset on page 284 of
Administration and Accounting.
Output does not reflect the
selections made on the touch
screen
•Press Clear All between jobs.
•If a Save button displays on the touch screen, ensure Save is selected
after each selection.
The image is reduced on a
transmission
• Confirm the original size of the documents. Documents may be reduced
on the available paper supply at the receiving fax machine.
The device does not answer
incoming fax calls
• Change the Auto Answer Delay setting to 0 seconds. Refer to Auto
Answer Delay on page 268 of Administration and Accounting.
The device answers incoming
fax calls but does not accept
incoming data
• If the job contains several graphics, the device may not have enough
memory. The device will not answer if memory is low.
• Remove stored documents and jobs and wait for existing jobs to
complete. This will increase the available memory.
Fault messages will not clear • There may be occasions when a fault is cleared but the message will not
clear. Reboot your device by powering OFF and ON using the ON/OFF
switch at the side of the device.
• Wait approximately 20 seconds before turning the device back ON. Any
incomplete jobs in the jobs list will be lost.
• Use only the ON/OFF switch to reboot your device. Damage may occur
to your device if power is removed by other means.
Problem Potential Solution