WorkCentre® 7400 Series Multifunction Printer WorkCentre 7425/7428/7435 System Administrator Guide ® English Français Guide de l’administrateur système Español Guía del administrador del sistema Português Guia de Administração do Sistema
Copyright © 2009 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Contents 1 General Information Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2 Installation Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TCP/IP Dynamic Addressing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 TCP/IP Configuration Selection List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 IP Filtering (IP Address Restriction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Configure Port 9100 (Raw Printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scan to E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 E-mail Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Preparations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Installation Procedure. . . . . . . . . . . . . . . . . . . .
Server Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 Installation Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 Configure a Fax Filing Location (Repository) . . . . . . .
Thumbnail Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187 Hard Disk Data Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188 To Verify or Change Hard Disk Data Encryption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188 Encryption Key For Confidential Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WorkCentre 7425/7428/7435 System Administrator Guide
General Information This chapter includes: • Resources on page 10 1 9
General Information Resources You can get information about your printer from the following sources. Information Source Installation Guide Quick Use Guide User Guide (PDF) User Documentation Packaged with printer Packaged with printer Customer Documentation CD www.xerox.com/office/WC7425_WC7428_WC7435docs Information about menu selection or error messages on control panel Information pages Control panel Help (?) button Control panel menu Print Drivers www.xerox.
Installation This chapter includes: • Installation on page 12 • Print Driver Installation on page 13 2 11
Installation Installation Overview 1. Connect one end of a Category 5 twisted pair cable to a live network drop. Connect the other end of the cable to the RJ–45 socket at the rear of the printer. 2. Set the printer's power switch to On and wait until the main screen is displayed. 3. Print a Configuration Report. Refer to the Configuration Report to determine which ports and protocols are enabled for your network. For more information see Configuration Report on page 22. 4.
Print Driver Installation Print Driver Installation Supported Operating Systems • • • Windows 2000 Professional, 2000 Server, 2003 Server, XP Professional, Vista Macintosh OSX 10.3 and newer UNIX Obtaining Drivers Drivers are on a CD that came with your printer. If you do not have the CD, you can download drivers at www.xerox.com/office/WC7425_WC7428_WC7435drivers. TCP/IP Peer to Peer (LPR or Standard TCP/IP) Printing Windows Print Driver Installation 1.
Installation Configure the Print Driver 1. Click Start, select Printers and Faxes. The Vista path is Start\Control Panel\Printer(s). 2. Right click the printer's icon and select Properties. 3. Use the available tabs to set the printer's job processing defaults, including enabling Bi-Directional Communication. Additional settings may be accessed by clicking the Printing Preferences button on the General Tab. NetBIOS over IP Peer to Peer Printing Before You Start 1.
Print Driver Installation NetBIOS over IP Client/Server Printing Before You Start 1. Obtain the print driver for your computer's operating system. See Obtaining Drivers on page 13. 2. Print a Configuration Report. See Configuration Report on page 22. 3. On the Configuration Report, verify that SMB is enabled. Also, verify that TCP/IP is enabled as one of the supported protocols. To enable SMB, see Microsoft (NetBIOS over IP) Networks on page 52). 4. Set Up a Server to Queue Jobs to the Printer.
Installation 5. In Windows XP, on the Specify a Printer screen, select Connect to this printer (or to browse for a printer, select this option and click Next). As a shortcut, if you know the UNC (Universal Naming Convention) of the printer, enter it in the text box. Click Next. In Windows 2000, on the Locate Your Printer screen, select Type the printer name or click next to browse for a printer. Click Next. 6.
Print Driver Installation 5. On the report, verify that IPP is enabled. If it is not, enable it. See IPP Configuration on page 54. 6. Verify that IPP is using DNS to resolve Host Names to IP Addresses in support of IPP printing. Enter your printer’s IP address into your Web browser’s address field to access CentreWare Internet Services. Click the Properties tab. Click the Connectivity folder, then on the Protocols folder and select IPP. Verify that the DNS Enablement check box is selected.
Installation Configure the Print Driver 1. On the Windows XP desktop, from Start, select Printers and Faxes. The Vista path is Start\Control Panel\Printer(s). 2. Right click the printer's icon and select Properties. Use the available tabs to set the printer's job processing defaults, including enabling Bi-Directional Communication. Additional settings may be accessed by clicking the Printing Preferences button on the General tab. EtherTalk (AppleTalk) Peer to Peer Printing Before You Start 1.
Print Driver Installation Common UNIX Printing System (CUPS) Overview The Common UNIXS Printing System (CUPS) was created by Easy Software Products in 1998 as a modern replacement for the Berkeley Line Printer Daemon (LPD) and AT&T Line Printer (LP) system designed in the 1970's for printing text to line printers. Currently available for downloading from a number of sources on the Internet, such as www.cups.org, CUPS is offered in both source code and binary distributions.
Installation Debian format: dpkg -i cups-1.1-linux-M.m.n-intel.deb (and press Enter). Note: RedHat Linux, versions 7.3 and newer, include CUPS support, so software downloading is unnecessary. Also, CUPS is the default printing system used by Mandrake Linux. Installing the Xerox PPD on the Computer The Xerox PPD for CUPS should be available on one of the CDs that came with your printer. If you no longer have the CDs, download the PPD from: www.xerox.com/office/WC7425_WC7428_WC7435support.
Administrative Tools This chapter includes: • Configuration Report on page 22 • CentreWare Internet Services on page 23 3 21
Administrative Tools Configuration Report To print a Configuration Report: 1. Press the Machine Status button on the control panel. 2. Press the Print Reports button. 3. Press the Copy Reports button. 4. Press the Configuration Report button. 5. Press the green Start button, to the right of the control panel’s numeric keypad. 6. The printing process will be displayed on the touch screen.
CentreWare Internet Services CentreWare Internet Services CentreWare Internet Services is the Web interface to the HTTP server in the printer. It allows you to configure the printer remotely from a Web browser on a network computer. Note: You must set your Web browser so that it will not use a proxy server to access CentreWare Internet Services.
Administrative Tools 5. To exit the screen, without making any changes, press the Cancel button. Internet Services Port Number Press Internet Services Port Number in the Internet Services (HTTP) menu. Press Change Settings. On the Port Number screen, use the keypad to enter the port number (default of 80). Press Save. Press Cancel to exit without making changes. To exit the Internet Services Selection Menu touch Close in the upper right corner of the touch screen. 7.
CentreWare Internet Services Overview CentreWare Internet Services contains the following main menu tabs: • Status: View the status of the printer's trays and consumables. • Jobs: View the current job queue, as well as a history of processed jobs. • Print: Change Job Submission settings. • Scan: Create and edit Distribution Templates. • Properties: Allows you to configure the printer for job processing, options support, and network communications.
Administrative Tools Scan Tab Includes Job Templates, Folder, and Job Flow Sheets. • Folder: Lets you create individual folders into which you can direct scanned documents. These documents can then be retrieved and printed, either at the printer or locally at your computer, as explained in the Scanning to the printer’s Hard Drive (Folder) topic. For more information see Scanning to the Printer’s Hard Drive (Folders) on page 128.
CentreWare Internet Services • • • • • Pool Server Settings: Set up the login details from this device to a remote template pool server. Cloning: Copy the settings and Web-generated scan templates of one printer and transfer them to other printers operating with the same version of system software. Groups of settings can be cloned, depending on the optional features installed on the printer.
Administrative Tools • USB: View or change the Auto Eject Time, which is the length of time the Controller will wait for an end of job command before processing the job. Note: Parallel and USB are options that must installed before they will be displayed. • Protocols Folder: View or modify the communication protocols used by the printer. SMTP Server, and POP3 Setup allow you to configure E-mail server addresses, for E-mail scanning.
CentreWare Internet Services Accounting Folder Configure Accounting server and login options. Security Folder • • • • • • • • • • • Authentication Configuration: Set up the printer with local and remote Authentication. User Details Setup is used to configure the characteristics of the login prompt for User Authentication. Remote Authentication Server: Configure authentication administered by a remote server. IP Filtering: Set up IP address restrictions for access to this device.
Administrative Tools Setting PDL Emulations To set the PDL (Page Description Language) Emulations, used by the printer's Input Ports, perform the following steps: 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Services folder. 5.
CentreWare Internet Services 11. To select a banner sheet tray: a. On the Other Settings screen, in the Items column, touch Banner Sheet Tray, then touch Change Settings. b. Select the tray that will hold the banner sheet paper. c. Tray 3 is the suggested choice, with Tray 4 as the secondary tray. 12. Touch Save. Set the Ethernet Speed 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3.
Administrative Tools 9. Determine the method to use to supply the DNS Server IP Addresses (to resolve Host Names with IP Addresses). 10. Determine whether or not Dynamic DNS should be enabled. 11. Click Apply, then click Reboot Machine. TCP/IP Configuration Selection List As displayed on your screen, the following selections are available for TCP/IP Configuration. • IP Mode: Select the IP Mode that applies to your network environment.
CentreWare Internet Services Configure LPD 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Connectivity folder, then the Protocols folder. 5. Select LPD in the directory tree. 6. The available selections include: • Port Number: (Default value is 515.
Administrative Tools Configuring SNMP Community Names in CentreWare Internet Services 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Connectivity folder, then the Protocols folder. 5. Select SNMP Configuration in the directory tree, and check the Enable box for the version desired. 6.
CentreWare Internet Services 8. Enter a Connection Time Out value for jobs being sent to the printer through this Port. This is the length of time that the Controller will wait for an end of job command before printing the current job. 9. Click Apply to accept changes, or Undo to return settings to their previous values. Note: Setting changes are not applied until you restart the printer. There is a Reboot Machine button on the Status tab of CentreWare Internet Services.
Administrative Tools Configure WSD (Web Services on Devices) As stated by Microsoft, WSD is Microsoft’s implementation of the printers Profile for Web Services (DPWS) standard, a specification that enables devices, such as printers, cell phones, cameras, and home entertainment centers, to use standard Web-based protocols (HTTP and UDP) to discover one another, advertise their services over the IP (versions 4 or 6) network, and report on their operational status.
CentreWare Internet Services Configure Port 9100 (Raw Printing) 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Connectivity folder, then the Protocols folder. 5. Select Port 9100. 6. The available selections include: • TCP Port Number: The default is 9100.
Administrative Tools 7. Click Apply when done. Note: Changes to settings are not applied until you restart the printer. A Reboot Machine button is available on the Status Tab of CentreWare Internet Services. Configure EtherTalk (AppleTalk) 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4.
CentreWare Internet Services To view the Host Name and Printer Name automatically assigned to this machine under Bonjour, do the following: 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Properties tab. 5. Click the Connectivity folder, then the Protocols folder. 6. Click Bonjour.
Administrative Tools 40 WorkCentre 7425/7428/7435 System Administrator Guide
Network Management This chapter includes: • General on page 42 • TCP/IP Protocol Configuration on page 43 • TCP/IP LPD Enablement on page 46 • TCP/IP Dynamic Addressing on page 48 • IP Filtering (IP Address Restriction) on page 50 • Configure Port 9100 (Raw Printing) on page 51 • Microsoft (NetBIOS over IP) Networks on page 52 • IPP Configuration on page 54 • EtherTalk (AppleTalk) Configuration on page 57 • AS400 Printing on page 59 4 41
Network Management General Ethernet Speed Setting The printer's Ethernet Interface has speed settings of Auto (10/100Base-TX, 100Base-TX (Half or Full Duplex), and 10Base-TX (Half or Full Duplex). By default the Ethernet Port Configuration is set to Auto. To Change the Network Speed 1. Press the Log In/Out button on the control panel. 2. Enter the System Administrator’s Login ID and Passcode if prompted (default admin, 1111), and press Enter. 3. Press the Machine Status button. 4. Touch the Tools tab. 5.
TCP/IP Protocol Configuration TCP/IP Protocol Configuration To view or change the settings of the printer's TCP/IP Protocol Configuration, perform the following steps: Accessing TCP/IP Protocol Settings at the Printer 1. Press the Log In/Out button on the control panel. 2. Enter the System Administrator’s Login ID and Passcode if prompted (default admin, 1111), and press Enter. 3. Press the Machine Status button. 4. Touch the Tools tab. 5. Press Connectivity & Network Setup. 6. Press Protocol Settings. 7.
Network Management IPv4 IP Address 1. Used for static IP Addressing (with STATIC selected as your addressing method), on the Protocol Settings menu, press the selection line labeled IPv4 Address. Note that the IP Address may be viewed, but not changed, with dynamic addressing enabled. 2. Press the Change Settings button. 3. On the settings screen, use the numeric keypad to enter the appropriate IP Address. 4. To save settings, press the Save button. 5.
TCP/IP Protocol Configuration Exiting the Protocol Settings Menu and Returning to the Tools Tab 1. To exit the Protocol Settings menu, returning to the Tools tab, press the Close button in the upper right corner of the Protocol Settings menu screen. 2. Wait several seconds and the Auto Clear service should log you out. Note: If you changed any settings in the Protocol Settings menu, the printer will automatically reboot to register and enable your new settings.
Network Management TCP/IP LPD Enablement To support TCP/IP printing through the computer's LPR port in the case of Windows XP, the LPD (Line Printer Daemon) must be enabled at the printer. Changing LPD Settings at the Printer To view or change the printer's LPD setting, perform the following steps: 1. Press the Log In/Out button on the control panel. 2. Enter the System Administrator’s Login ID and Passcode if prompted (default admin, 1111), and press Enter. 3. Press the Machine Status button. 4.
TCP/IP LPD Enablement LPD Maximum Number of Sessions 1. 2. 3. 4. 5. Select LPD – Maximum Number of Sessions. Press Change Settings. Select a number from 1 to 10. To change settings, press Save. To exit, without making changes, press Cancel. Exiting the LPD Selections Menu To exit the LPD selections menu, which returns you to the Port Settings menu, press the Close button in the upper right corner of the touch screen. Exiting the Port Settings Menu and Returning to the Tools Tab 1.
Network Management TCP/IP Dynamic Addressing 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Connectivity folder, then the Protocols folder. 5. Click TCP/IP. 6. Review the available selections as displayed on your screen and explained in the TCP/IP Configuration Selection List, below. 7.
TCP/IP Dynamic Addressing Note that with the Autonet option selected, if a Windows 2000 client can’t contact the DHCP server, it will assign itself an IP address from the 169.254.0.0 class B address space. This is also known as zero configuration, or Bonjour, networking. Make sure to check the Enabled box for Self Assigned Address at the bottom of your screen. • IP Address: To be filled in manually only when Static addressing is selected.
Network Management IP Filtering (IP Address Restriction) 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Properties Tab. 5. Click the Security folder. 6. Select IP Filtering. 7. In either the IPv4 area or the IPv6 area, complete the following steps. Note: IPv4 is the traditional (xxx.
Configure Port 9100 (Raw Printing) Configure Port 9100 (Raw Printing) 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Connectivity folder on the left, then the Protocols folder. 5. Select Port 9100 in the directory tree. 6.
Network Management Microsoft (NetBIOS over IP) Networks Before You Start 1. Print a Configuration Report. See Configuration Report on page 22. 2. Referring to the report, verify that SMB is enabled. To enable SMB at the printer, if required, follow the procedure below. 3. Referring to the Configuration Report, verify that DNS is enabled. The use of Naming Servers is required to resolve NetBIOS device names to IP addresses for packet routing over the TCP/IP network. 4.
Microsoft (NetBIOS over IP) Networks Viewing or Configuring the SMB Host Name or WINS Server 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Properties Tab. 5. Click the Connectivity folder, then the Protocols folder. 6. Select Microsoft Networking in the directory tree. 7.
Network Management IPP Configuration The Internet Printing Protocol provides a convenient way to print over the Internet or Intranet using the printer's IP address. To support this type of printing, make sure that Port 9100 is enabled at the printer. Click Port Status in the Connectivity folder on the Properties Tab of CentreWare Internet Services and make sure that the check box on the Port 9100 line is checked.
IPP Configuration IPP – Added Port Number Note: If you just enabled the IPP port, the machine may have to reboot before you can view or change the Port Number. 1. 2. 3. 4. 5. On the IPP Selection menu, press the selection line labeled IPP – Added Port Number. Press the Change Settings button. Use the displayed keypad to add a Port Number, such as 80 (the displayed default for HTTP). To save the setting, press Save. To exit the screen, without making any changes, press Cancel.
Network Management 8. Enter a Time Out value for jobs being sent to the printer through this Port. This is the length of time that the Controller will wait for an end of job command before printing the current job. 9. Click the Apply button to accept changes, or the Undo button to return settings to their previous values. Note: Setting changes are not applied until you restart the printer.
EtherTalk (AppleTalk) Configuration EtherTalk (AppleTalk) Configuration The EtherTalk Protocol enables computer to printer communications over the EtherTalk (AppleTalk) network. Changing EtherTalk Settings at the Printer 1. Press the Log In/Out button on the control panel. 2. Enter the System Administrator’s Login ID and Passcode if prompted (default admin, 1111), and press Enter. 3. Press the Machine Status button. 4. Touch the Tools tab. 5. Press Connectivity & Network Setup. 6. Press Port Settings. 7.
Network Management Exiting the Port Settings Menu and Returning to the Tools Tab 1. To exit the Port Settings menu, returning to the Tools screen, press the Close button in the upper right corner of the Port Settings menu screen. 2. Wait several seconds for the Auto Clear service to log you out. Note: If you changed any settings in the Port Settings menu, the printer will automatically reboot to register and enable your new settings. Configuring EtherTalk Settings with CentreWare Internet Services 1.
AS400 Printing AS400 Printing AS400 Raw TCP/IP Printing to Port 9100 (CRTDEVPRT) This is the procedure to set up printing to a printer from an AS/400 using the SNMP drivers. This procedure is intended for users familiar with the AS/400 system, especially those experienced with printing in an AS/400 environment. The AS/400 must run V4R5 of OS/400 so that the SNMP drivers are present (or V4R3/V4R4 with the most current PTFs installed). The printer must have port 9100 enabled. To enable port 9100 1.
Network Management To create a device description To create a device description from your terminal's command line. 1. Select the F-4 key to prompt the CRTDEVPRT command. Enter the following parameters: • Device Description: Xeroxprinter • Device Class: *lan • Device Type: 3812 • Device Model: 1 2.
Security This chapter includes: • Authentication on page 62 • Scheduled Image Overwrite on page 84 • Secure Watermark on page 85 • Secure Print on page 87 • Xerox Common Access Card on page 89 5 61
Security Authentication Overview Procedure 1. Set up authentication 2. Set up authorization (LDAP authorization access) 3. Set up access control (device access, service access) Users Types • • Authenticated Users: Are registered with the printer. When using a restricted service, authenticated users are prompted to type their user IDs on the authentication screen. Guest Users: Are permitted to use the printer using the Guest password set by the System Administrator.
Authentication Configuring Authentication Preparations: 1. Ensure that the printer is on and connected to the network. 2. Ensure that the TCP/IP and HTTP protocols are configured on the printer, and you can access CentreWare Internet Services. For more information see CentreWare Internet Services on page 23. 3. Ensure that the Authentication Server to be used is functional on your network. Refer to your manufacturer’s documentation for instructions to complete this task.
Security To configure Local Machine Authentication at the printer: 1. Press the Log In/Out button on the control panel. 2. Enter the System Administrator’s Login ID and Passcode if prompted (default admin, 1111), and press Enter. 3. Press the Machine Status button. 4. Touch the Tools tab. 5. Touch Authentication/Security Settings, then Authentication. 6. Touch Login Type to change the Login Type, or touch Access Control, then Feature Access to change Feature Access.
Authentication 15. Select the Enabled check box next to Assign UPN (User Principal Name) if desired. 16. Click Reboot Machine. Configure Remote Authentication for a Kerberos Server (Windows 2000 or Solaris) 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Security folder. 5.
Security Note: FQDN requires DNS and SMB Host Name requires WINS to be enabled on the printer. 13. Enter the IP Address, FQDN, or SMB host name of the domain controller (up to 64 characters) in the SMB Server 1 Server Name / IP Address box (if By Domain Name and Server Address / IP Address was selected for SMB Server Setup). 14. Enter the IP Address, FQDN, or SMB host name of up to 4 additional SMB servers, if applicable. Note: FQDN requires DNS and SMB Host Name requires WINS to be enabled on the printer.
Authentication LDAP Group Access LDAP server user groups can be used to control access to the printer. For example, the LDAP server may contain a group of users called Admin. You can configure the Admin group on the printer so that the members of that group will have administrator access to the printer. When a user logs in at the printer with their network authentication account, the printer performs an LDAP look-up to determine if the user is a member of any groups.
Security Note: Refresh your Web browser, then click User Details Setup to set the Store User Details setting. You can set either NVM or hard disk as the destination for saved authentication information. User Details Setup also allows you to configure the characteristics of the login prompt for User Authentication.
Authentication Configuring Xerox Secure Access (Authentication) Xerox Secure Access enables customers to leverage Xerox Partner Solutions to provide user authentication with an optional card reader. Users can access the features available at the printer once they have been authenticated. Secure Access and Accounting Secure Access can be enabled with Network Accounting or the Xerox Standard Accounting feature for accounting purposes.
Security Configuring Xerox Secure Access with Remote Authentication To configure Xerox Secure Access with Remote Authentication: 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. If prompted, enter the system administrator user name and password (default: admin, 1111). 4. Click the Security folder, then Authentication Configuration. 5.
Authentication Enable Specific Xerox Secure Access Settings 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Select the Security folder. 5. In the Security folder, select the Remote Authentication Servers folder. 6. In the Remote Authentication Servers folder, select Xerox Secure Access Settings.
Security 4. Type the name of the new group. Use a name that you can easily associate with the role or service for which you are creating. 5. To add users and/or groups to the newly created color access group, right-click the group and select Properties. 6. Click the Members tab, then click the Add button to add members to the group. 7. Click Finish. LDAP Group Access 1. Click the Properties tab, click the Connectivity folder, click the Protocols folder, then click the LDAP folder. 2.
Authentication 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Press the Machine Status button. Touch the Tools tab. Touch Authentication / Security Settings. In the Group column, touch Authentication. In the Features column, touch Access Control. On the Access Control screen, touch Feature Access. On the Feature Access screen: a. In the Items column, touch Color Copying. b. Touch the Change Settings button. On the Color Copy screen, touch Locked, then touch Save. Reboot the printer.
Security Locked (Show Icon): Require login for access. The service icon is visible to all users in the all services screen • Locked (Hide Icon): Require login for access. The service icon is hidden until an authorized user logs in. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. Click the Properties tab. Enter the system administrator User Name and Password (default admin, 1111) if prompted.
Authentication 7. Select the required Authentication Method. 8. Enter the User Name and Password required by your authentication switch and server. 9. Click Apply, then Reboot Machine. Encryption Service Overview You may have to purchase the Security Kit option to enable encryption with your printer.
Security E-mail Encryption/Digital Signature S/MIME certificates, imported from a Certificate Authority (in PKCS7 format), can be used on the printer’s for E-mail Encryption. Note: To import S/MIME certificates, use the Machine Digital Certificate Management in the Security folder on the Properties tab of CentreWare Internet Services.
Authentication After clicking Machine Digital Certificate Management in the Security folder, the current status is displayed. If the status shows "A Self-Signed Certificate is established on this machine", then you do not need to create new certificate. Note: You must enable HTTP – SSL/TLS Communication in order to Upload Signed Certificates and to see Certificate Management , and Certificate Revocation Retrieval Settings in the Security folder.
Security Configuration of E-mail Encryption/Digital Signature Configuration on the Printer Import an S/MIME certificate from a Certificate Authority (in PKCS7 format), then configure the certificate on the printer using CentreWare Internet Services. To send encrypted e-mail from the machine, you will need the public key of the recipient to be loaded on the device.
Authentication 6. Click Upload Signed Certificate. Note: When importing a certificate, if the same certificate has been already registered in Local printer or Others, the certificate cannot be imported. Delete the existing certificate before importing the new one. a. Enter the Password. (if required) b. Re-enter the Password (if required). c. Enter a file name for the file you want to import, or select the file to be imported by clicking the Browse button. 7. Click the Import button. 8.
Security • • Digital Signature – Outgoing E-mail: Decide whether or not to add a digital signature to outgoing E-mail, and the method to use if a signature is desired. Select Always Add Signature, Do not add Signature, or Select During Send. Digital Signature – Outgoing iFAX: Decide whether or not to add a digital signature to outgoing iFAXes, and the method to use if a signature is desired. Note: The Fax option is required. 24. Click Apply.
Authentication Supported E-mail applications E-mail applications that can send and receive E-mail to and from the printer are: • Outlook 2000/2002/2003 • Outlook Express 6 • Netscape 7.x Configuration of Scan File Signatures (PDF/XPS Documents) Configuration at the Printer Import a certificate from a Certificate Authority (in PKCS12 format), then configure the certificate on the printer using CentreWare Internet Services. Configuration on a Computer Prepare for verification of the PDF or XPS signature.
Security Note: The default user ID is admin and the default password is 1111. 7. Refresh the Web browser. 8. Click the Security folder. 9. Configure the certificate. a. Click Trusted Digital Certificate Management. b. Select Local printer for Category, Scan File for Certificate Purpose, and then click the Display the List button. c. Place a check mark in the box in front of the certificate you wish to view details for. d. Click the Certificate Details button. e. Click the Use this certificate button. f.
Authentication Certificates add digital signatures (individualized checksums verifying data integrity) to datagrams during the public key negotiating process, greatly assisting in securing that data from network sniffers. Enabling IP Sec 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4.
Security Scheduled Image Overwrite A TCP/IP network-connected device can be set to overwrite image data on a scheduled basis. The Image Overwrite will delete all image data from the hard disk. To enable a scheduled image overwrite, perform the following steps: 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Click the Security folder. 4. Click Scheduled Image Overwrite. 5.
Secure Watermark Secure Watermark This procedure enables the System Administrator to set parameters for the inclusion of a Secure Watermark as the background for any documents that are copied or printed on this, or another identical model machine. Secure Watermark works with copy job, client print, folder print, media print, incoming fax prints and reports. You must purchase the Security option to enable this feature. Contact your Xerox representative to purchase the option.
Security 10. 11. 12. 13. 14. 86 Touch Close to return to the Tools tab. Press the Log In/Out button. Select Log Out. Place a copy in the document feeder of the printer and press the Start button. Place the copy just made into the document feeder of the same, or an identical model, machine, and attempt to make a copy. Note that copying of this document is prohibited.
Secure Print Secure Print Supported by the printer’s print driver, or CentreWare Internet Services Print tab, this feature directs the printing of confidential documents, or documents which should not be seen by third parties, to a User Account on the printer. The user can then access his or her Account, with a numeric password, at the printer, and privately print out the stored documents.
Security 11. 12. 13. 14. 15. 16. 88 Highlight your user ID and press Job List. Enter Passcode and select Confirm. Select a job or select Select All. Click Print. Press Close several times, when done, to return to the Job Status screen. Press the Services button on the control panel to return to the Services screen.
Xerox Common Access Card Xerox Common Access Card Xerox Common Access Card is an optional solution which provides an advanced level of security to sensitive information. By using this solution, you can restrict access to the walk-up features of the printer. This ensures that only authorized users are able to copy, scan, E-mail, and fax information. The key benefit of this solution is its two-factor identification requirement.
Security Preparation The following items and information are required before installation • Compatible Card Reader: See Supported Card Readers on page 89. • Compatible Access Card: See Supported Card Types on page 89.
Xerox Common Access Card Installing the Common Access Card Software Ensure that you have downloaded the Xerox WorkCentre software before performing these instructions. If you are using a Proxy Server to reach external addresses, turn the proxy off at your browser before beginning the software install process. You can also send the printer to the list of exceptions that do not use the Proxy Server. Follow the instructions below to install the Xerox WorkCentre software. Enable software upgrades: 1.
Security Enabling and Configuring the Common Access Card Feature Enabling the Common Access Card Software Option Once the correct version of the software has been successfully loaded and verified, the Common Access Card software feature needs to be enabled on the printer. This procedure should be performed by your System Administrator, or someone with System Admin access rights. 1. Press the Log In/Out button on the control panel. 2.
Xerox Common Access Card 10. Select the Change Settings option and enter the IP address of the server in which the network time will be synched with. 11. Press the Save button. 12. Press the Log In/Out button. 13. Touch Logout. The printer will automatically reboot. Configure Authentication settings for CAC Note: These installation steps can also be performed at the printer.
Security Note: If you wish to “Lock” individual device pathways, you may choose to lock any combination of All Services, Job Status Pathway, or Machine Status Pathway. After you have made your selection, or selections, press the Apply button for your selections to be saved. Use this option to Lock individual Services as well as configure your desired combination of services. Note: When the Common Access Card is enabled, the full Copy Service feature is locked by default.
Xerox Common Access Card Note: After the Printer has returned online, the System Administrator can load the required Root Certificate Authority certificates for the Domain Controllers and the OCSP Server. 8. At your computer, within the option for Machine Digital Certificate Management locate and select the option for Upload Signed Certificate. This option should now be available to you based on the machine reboot.
Security Medium: The revocation status of certificates is checked, but if the certificate status cannot be obtained due to a network issue, the certificate will be considered valid. • High: The revocation status of certificates is checked. A certificate is only considered valid after verifying that the certificate has not been revoked. 3. Next, under Retrieval of Certificate Status, select the option for By OCSP for Common Access Card setup.
Scanning and Faxing This chapter includes: • Enabling Options with Software Keys on page 98 • Special Features on page 99 • Scan to E-mail on page 100 • Network Scanning (Using Templates) on page 112 • Scan to PC (FTP/SMB) on page 121 • Scan to Home on page 126 • Scanning to the Printer’s Hard Drive (Folders) on page 128 • Setup and Use of Job Flow Sheets with Folders on page 131 • Scan to PC Desktop on page 136 • Installing and Using the Network Scanner Utility on page 138 • Xerox Extensible Interface Prog
Scanning and Faxing Enabling Options with Software Keys Options such as Scanning (E-Mail, Folder, Network, Twain), Security (Disk Overwrite, Secure Watermark), Internet Fax (iFAX), Server Fax, and Job Based Accounting, require purchase and subsequent enabling with a supplied 12 character key. Software keys are usually included with the kit documentation as a sticker on the manual, or they may be already installed on the printer as per the purchase agreement.
Special Features Special Features Some features can be customized, and special features can be enabled. For example, you can change the duration of built-in timers. Contact your Xerox representative for more information about special features, and special feature codes. To enable a special feature: 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3.
Scanning and Faxing Scan to E-mail E-mail Overview You must purchase the Scanning option to Scan to E-mail. If you did not, contact your Xerox Representative to purchase this option. The following E-mail features are available. • E-mail: Scanned documents can be converted into an electronic format and transmitted via E-mail.
Scan to E-mail Registering an E-mail account A mail account for the printer needs to be registered to a mail server when using POP3 mail receiving protocol. Note: For information on mail account registration, refer to your mail server documentation. Configuring E-mail Environment Enable the E-mail ports and configure the printer E-mail address, TCP/IP environment, and E-mail server from the printer.
Scanning and Faxing If an IP address is already set, this step is not necessary. Also, in an environment with DHCP or BOOTP, configure the way to obtain an IP address. If the address cannot be obtained automatically or static configuration is preferred, configure an IP address, a subnet mask, and a gateway address as stated below. a. Select Protocol Settings. b. Select IPv4 (or other mode) Address Resolution and then select Change Settings. c.
Scan to E-mail 4. Set the E-mail address, host name, and domain name. a. Select the Tools tab. b. Select Connectivity & Network Setup. c. Select Machine’s E-mail Address/Host Name. d. Select E-mail Address and then select Change Settings. e. Enter an E-mail address using the displayed keyboard. f. Select Save. g. Set a host name and a domain name. h. Select Close. If SMTP has been selected as the Mail Receiving Protocol Aliases cannot be configured.
Scanning and Faxing Acceptable SMTP Mail Address Formats Received Mail Destination Services Description BOX***@Host name.Domain name Fax Print (*** = Mailbox number) • If a Mailbox number that is not setup is specified, it is a receive error. • If a Mailbox number out of range is specified, it is printed. • Password for Mailbox needs to be set to No (no password). • Machine will ignore the case in the text string BOX.
Scan to E-mail If SMTP has been selected as the Mail Receiving Protocol 1. From the Connectivity & Network Setup list, select Outgoing/Incoming Email Settings (i.e. E-mail Send/Receive Settings). 2. Select SMTP Server Settings and then set the following item for the SMTP server. • SMTP Server Port Number: Enter a value in the range from 1 to 65535. The default is 25. If POP3 has been selected for the Mail Receiving Protocol 1.
Scanning and Faxing 5. Setting S/MIME Security (optional). a. From the Connectivity & Network Setup list, select Security Settings. If the selection is not visible, use the scrolling arrow to display it. b. Select S/MIME Settings and set the following items. • Device Certificate – S/MIME: Link a certificate to the printer. You must have an S/MIME certificate on the printer to perform encryption.
Scan to E-mail 5. Enter the Port Number (default 389). 6. Specify the LDAP server type from the LDAP Server drop down list. 7. If desired, enter the path to the LDAP objects to limit the LDAP search in the Search Directory Root area. The entry should be in base DN format (for instance, ou=people, dc=xerox, dc=com). 8.
Scanning and Faxing LDAP User Mappings You can click LDAP User Mappings in the LDAP setup section to test LDAP searches, verify mappings and specify the attributes to search for within the LDAP database. The LDAP test function will perform the same search that would occur at the machine’s control panel.
Scan to E-mail Using Blocked Domains will not allow the user to add any email recipient that is in the blocked domain list. All other domains are allowed. Using Allowed Domains will only allow the user to add recipients that are contained in the authorized domain list. All other domains are blocked. 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3.
Scanning and Faxing 2. Enter the System Administrator’s Login ID and Passcode if prompted (default admin, 1111), and press Enter. 3. Press the Machine Status button. 4. Touch the Tools tab. 5. Select System Settings. 6. Select Common Service Settings 7. Select Other Settings 8. Select Recipient Selection Method and press Change Settings. 9. Choose Only from Address Book and press Save.
Scan to E-mail Custom Keyboard Button You can customize the .com button on the keyboard of the control panel. 1. Press the Log In/Out button on the control panel. 2. Enter the System Administrator’s Login ID and Passcode if prompted (default admin, 1111), and press Enter. 3. Press the Machine Status button. 4. Touch the Tools tab. 5. Select System Settings. 6. Select Common Service Settings. 7. Select Screen / Button Settings. 8. Select Customize Keyboard Button. 9.
Scanning and Faxing Network Scanning (Using Templates) Overview Network Scanning is an optional feature for this printer, available for purchase from your Xerox Sales Representative. Network Scanning allows a user to scan an original document and convert it to an electronic file. The final destination of the electronic file depends on the template chosen by the user at the printer. The template may reside on the printer, or may be cached on the printer from a pool of templates pulled from a remote server.
Network Scanning (Using Templates) Multifunction Printer Authentication If using a SMARTsend server, a valid Windows account must be created on the SMARTsend Server for the printer's authentication. The account enables each device to communicate with the SMARTsend server to exchange template information and other configuration data. For account creation instructions, refer to the FreeFlow SMARTsend Installation and Administration Guide.
Scanning and Faxing Configure a Scan Filing Location Scanning with the printer is accomplished through user selection of templates on the printer that route scanned jobs to network servers. After storage on the server, the files can be retrieved at any properly configured networked computer. A dedicated file server is not required to receive scans.
Network Scanning (Using Templates) 12. 13. 14. 15. User (and domain) is selected, the authenticated user (and domain) details will be used for authentication at the file repository. (Remote Authentication must be configured). If Prompt at User interface is chosen, user will be prompted at the time of the scan. If system is selected, the Login Name and Password specified for System will always be used for authentication at the file repository. Re-enter the password. Click Apply.
Scanning and Faxing 7. 8. 9. 10. 11. 12. 13. 14. 15. Select SMB for Protocols. Enter either an IP Address or Host Name for the server. Enter 445 for Port Number. Enter the Share Name in the Share box. For Document Path, type in the name of the folder on the remote server that has been set up to receive device scans. Do not use back slashes as the printer will add them by default. Supply the Login Name and Password for the printer to log into the file server.
Network Scanning (Using Templates) d. If you are using HTTPS: • On the Host Name / IP Address & Port line, type either an IP Address or Host Name for the server. • In the Port Number box (unlabeled), type 443. • If you are using SSL, select the Validate Repository SSL Certificate (trusted, not expired, correct FQDN) check box. e. For either HTTP or HTTPS, if you are using a proxy server: • Click View HTTP Proxy Server Settings.
Scanning and Faxing d. For either HTTP or HTTPS, if you are using a proxy server: • Click View HTTP Proxy Server Settings. • On the Proxy Server page, verify that the settings match those in your proxy server environment. Make changes as needed, then click Apply. e. On the Script path and filename (from HTTP root) line, type the script path and filename (from HTTP root). Example: /xerox.asp. f. On the Document Path line, type the HTTP address. Example: /Inetpub/wwwroot/scans/. g.
Network Scanning (Using Templates) 7. Document Management Field (Optional) Click Add to add data fields to the template. Note that if the box contains listings, you can make individual selections, then click Edit instead. This information is filed with your scanned document in the Job Log. The Job Log can then be accessed by third-party software and the information retrieved and associated with the scanned file. a. Click Add. b. Refer to the displayed descriptions to set your parameters as desired. c.
Scanning and Faxing Setting up a Remote Template Pool Repository (optional) 1. At your computer, open your Web browser and enter the IP address of the printer in the Address or Location field. Press Enter. 2. Click the Properties tab. 3. Click the Services folder, then the Network Scanning file folder. 4. Click the Advanced folder, then click Template Pool Setup. 5. For Protocol, use the drop down menu to select the protocol you will be using to communicate with the template pool server.
Scan to PC (FTP/SMB) Scan to PC (FTP/SMB) Overview This feature is designed to convert scanned data to TIFF, JPEG, or PDF format, and then use the FTP or SMB protocol to send the data to a computer (server or computer) on the network. Note: It is assumed that you purchased the Scanning option to enable Scanning to FTP/SMB with your printer. If you did not, contact your Xerox Representative to purchase this option.
Scanning and Faxing Installation Procedure This section describes the configuration procedure to use the Scan to PC (FTP/SMB) feature on the printer. The following two steps are necessary to use the Scan to PC (FTP/SMB) feature. 1. Enable the required ports and set TCP/IP. Enable the FTP port and SMB port on the printer, and then set the printer’s IP address. If you will be using SMB on a Microsoft Network, make sure to enable either DNS or WINS as part of the TCP/IP configuration.
Scan to PC (FTP/SMB) 7. Set an IP address. If an IP address is already set, this step is not necessary. Also, in an environment with DHCP or BOOTP, configure the way to obtain an IP address. If the address cannot be obtained automatically, or static configuration is preferred, configure an IP address, a subnet mask, and a gateway address as follows. a. Select Protocol Settings. b. Select IPv4 (or other mode) Address Resolution, then select Change Settings. c.
Scanning and Faxing 3. Create a directory within the FTP root to be used as a scan filing location (repository). Note down the directory path. 4. Test the FTP connection by logging in to the scan directory from a PC with the user account and password. Create a new folder within the directory and then delete the folder. If you cannot perform this function check the user account access rights and the FTP service setup. Using SMB 1.
Scan to PC (FTP/SMB) 15. Select User Name and provide the User account name assigned to the directory on the receiving computer. 16. Select Password and provide the password to access the User account on the receiving computer. 17. Select Port Number to set the communications port number. Standard Port is recommended. 18. When done changing and saving settings, touch Close (repeatedly, if necessary) to exit to the Tools screen. 19. Wait several seconds for the Auto Clear service to log you out.
Scanning and Faxing Scan to Home The Scan to Home option is supported through the Network Scanning service. Essentially, it is a template file (.xst) stored locally on the printer, but in a different directory than the network scanning templates or folder folders. To acccess the Scan to Home template, press the Services button at the control panel, and touch Network Scanning .
Scan to Home 12. Select Authentication System, select LDAP from the Authentication Settings drop down list, then click Apply. Click Reboot Machine. 13. Select Authentication Configuration. 14. In the Login Type box, select Login to Remote Accounts, then click Apply. The printer will reboot. 15. At your computer, open your Web browser and enter the IP address of the printer in the Address or Location field. Press Enter. 16. Click the Properties tab. 17. Select the Services folder. 18.
Scanning and Faxing Scanning to the Printer’s Hard Drive (Folders) You must purchase the scanning option to scan to a folder on the printer’s hard drive. Contact your Xerox Representative for more information. Refer to the Enabling Options with Software Keys in this section to enable your purchased option on the printer with the supplied 12 character key. Setting Up Folders at the Printer Scanning to the printer's hard drive requires the set up of individual Folders to receive scanned files.
Scanning to the Printer’s Hard Drive (Folders) 18. To exit the Folder settings screen, press the Close button in the upper right corner of the screen. 19. To exit the screen that lists all assigned and unassigned folders, press the Close button in the upper right corner of the screen. Configuring Expiration Settings for Stored Documents This setting allows the System Administrator to set a document expiration timer to delete documents stored in, but not retrieved from, folders. 1.
Scanning and Faxing Scanning to Folders Scanning to the printer's hard drive requires the set up of individual folders to receive scanned files. Up to 200 folders can be set up to support this type of scanning. To learn how to set up an individual folder, see Setting Up Folders at the Printer on page 128. To scan to a Folder, perform these steps: 1. From the printer's Main screen, press the Scan to Folder button. 2. When the Scan to Folder screen displays, a list of Folders will be shown.
Setup and Use of Job Flow Sheets with Folders Setup and Use of Job Flow Sheets with Folders Overview Job flow is a feature for executing a series of registered actions. The target of a job flow is documents stored in a Folder. Two methods are available: • Automatically start a job flow when a document is stored in a Folder • Select a job flow to manually act on documents stored in a Folder. To start a job flow, you must link the job flow sheet to a Folder, or to documents within a Folder.
Scanning and Faxing 3. Press the Machine Status button. 4. Touch the Tools tab. 5. Enable the SOAP port. a. Select Connectivity & Network Setup. b. Select Port Settings. c. Select SOAP and then select Change Settings. d. Select Port Status and then select Change Settings. e. Select Enabled then select Save. f. Select Close until the Port Settings screen is displayed. 6. Enable the SNMP port. a. Select SNMP and then select Change Settings. b. Select Port Status and then select Change Settings. c.
Setup and Use of Job Flow Sheets with Folders 9. Wait several seconds for the Auto Clear service to log you out. 10. If you changed any settings, the printer will automatically reboot to register and enable your new settings. After the printer is restarted, print out a Configuration Report to confirm that the ports are enabled and TCP/IP is correctly configured. For information on how to print a Configuration Report, see Configuration Report on page 22.
Scanning and Faxing Send as iFAX: Specify the E-mail address. You can specify the address using either the Address Book, or by manual input (New Recipient). • Send as E-mail: Specify the E-mail address. You can specify the address using either the Address Book, or by manual input (New Recipient). • Transfer via FTP (1) and (2): Specify transfer to an FTP server. You can specify the address using either the Address Book, or by manual entry into the boxes supplied.
Setup and Use of Job Flow Sheets with Folders 16. When finished entering in a name, press the Save button in the upper right corner of the screen. (To exit the screen, without saving changes, press the Cancel button.) 17. On the Folder settings screen, press any other selection lines of interest and use the Change Settings button, as previously described, to access and make setting changes. Use the Save button to save your changes. 18.
Scanning and Faxing Scan to PC Desktop Overview Scan to PC Desktop is now a core element of the Xerox FreeFlow Digital Workflow collection for the office. With either solution, the purpose of PaperPort is to create a program on the networked PC, providing a windows-style desktop for the management of scanned image and text items. The purpose of OmniPage is to quickly turn PDF files into easily editable word processing and spreadsheet documents. The purpose of Image Retriever 5.
Scan to PC Desktop 6. Click Get Now. 7. Start the PaperPort program and verify that the scanned item appears on the PaperPort desktop.
Scanning and Faxing Installing and Using the Network Scanner Utility To retrieve scanned documents directly from a folder into an image-editing application such as Adobe® Photoshop®, you need to install the Network Scanner Utility (scan driver) on your computer. You can additionally install and use Network Scanner Utility 3 to view and import scanned files, without using a client-side image-editing program.
Installing and Using the Network Scanner Utility 4. From the File menu, select the command to import the image from the scanner. In Photoshop, for example, this would be Import/Twain. 5. If the scanner doesn't automatically display on screen allowing its selection with the Select Scanner button, perform the next six steps. Otherwise go to step 12 below. 6. Click Refresh. 7. Click Options. 8. Click Change Display in the scanner selection box. 9.
Scanning and Faxing Xerox Extensible Interface Program Xerox Extensible Interface Platform (XEIP) enables independent software vendors and partners to develop customized programs to be accessed directly from the Xerox device. Users can enter their authentication login at the printer and access a set of features and options designed specifically for their business needs. For example, a hospital could customize the printer to help better manage patient forms.
Xerox Extensible Interface Program 6. To enable SSL: a. Click the Properties tab. b. Click the Security folder, then SSL/TLS Settings. c. If prompted, enter the system administrator user name and password (default: admin, 1111). d. In the SSL/TLS Settings area, on the HTTP – SSL / TLS Communication line, click Enabled. e. Click Apply. Note: If changes were made to the SSL settings you may need to reboot the system.
Scanning and Faxing Fax Overview The optional Fax feature works much the same as a standard facsimile machine. Extra features, covered in this section, such as the Address Book, Group Dial, Comments, and the use of Folders, are meant to provide additional capabilities in support of the Fax feature. Note: It is assumed that you purchased the appropriate 1 or 3 line Fax hardware kit for use with your printer. If you did not, contact your Xerox Representative to purchase this option.
Fax Connecting the Phone Line • • • • LINE 1 Connect the fax to a public switched telephone network (PSTN). An external telephone cannot be connected. TEL An external telephone is connected here. LINE 2 (Line 2) Connect to a public line. LINE 4 (Line 4) Connect to a public line. Local Terminal Information Settings 1. Press the Log In/Out button on the control panel. 2. Enter the System Administrator’s Login ID and Passcode if prompted (default admin, 1111), and press Enter. 3.
Scanning and Faxing 9. Touch Address Type, then touch Change Settings. 10. Touch Fax, then touch Save. 11. Select the items you would like to enter information for and touch Change Settings. • Fax Number: Up to 128 characters, then touch Save. • Name: Up to 18 characters, then touch Save. • Index: Only 1 digit (used for a quick find), then touch Save. • Relay Station setup: On or Off, then touch Save. • Starting Rate: G3 Auto or Forced4800bps, then touch Save. • Resolution: Choose one, then touch Save.
Fax 9. Use the numeric keypad to enter the three-digit Address Numbers of recipients contained in the printer’s Address Book. Note: Refer to the Address Book Setup topic in this section to learn how to set up address numbers so that they are available for selection here. 10. 11. 12. 13. Touch Add to this Group to add recipients, one number at a time, to the group. When complete, touch Save. Touch Close to return to the Tools screen.
Scanning and Faxing 8. Touch Create/Delete. a. Check Passcode: Select On or Off, then touch Save. Note that it is recommended that you select On, then provide a password, to secure access to your Folder. b. Folder Name: Enter a name, then touch Save. c. Check Passcode: The selections below are viewable when On is selected. • Save (Write): A password is required in selecting a folder. • Print/Delete (Read): A password is required to print and delete folder documents.
Fax Fax Forwarding For each Fax line, you can configure Incoming Faxes to be automatically routed to an internal Folder. Faxes that have been routed to one of these folders can be additionally sent to one or more of the following destinations upon being received: • Print: Print a hardcopy output of the received Fax.
Scanning and Faxing 8. Touch Reports. Select each item of interest, then touch Change Settings to modify the desired setting. Touch Save to save any new settings. • Job History Report: Automatically print every 50 print operations. Default is 0=0ff. • Activity Report: Automatically print every 100 transactions. Select either On or Off. • Transmission Report-Undelivered: Automatically print. Select either On or Off. • Transmission Report-Job Deleted: Automatically print. Select either On or Off.
Fax 7. Select a Line to enter or change, then touch Change Settings. Touch Save to save any new settings. • Fax Screen Default: Select General Settings or Address Book This will be the Fax service screen that users see when they touch the Fax button. • Address Book Default: Leave this setting at the default of 1, or enter an address book (Fax folder) number to display when the Address Book button is touched by users of the Fax service screen.
Scanning and Faxing Batch Send Manual Send/Receive Default: Select the default setting for manual Fax operations. Fax Receiving Mode: Leave this setting at Auto Receive for unattended operation. Border Limit Auto Reduce on Receipt Tray for Printing Incoming Faxes 2 Pages up on Receipt 2-sided Print Edge Erase – Top & Bottom Edges Edge Erase – Left & Right Edges Reduce 8.
Fax 16. 17. 18. 19. 20. 21. 22. 23. Touch the line you wish to configure. Touch Change Settings. Touch On. Enter the folder number (use leading zeros). Touch Save. Touch Close. Touch Close. Log out. LAN Fax (PCL Drivers) You can facsimile documents directly from your PC in the same way you would print a document. This is known as the LAN Fax.
Scanning and Faxing 3. Double click the name of the new individual previously entered (in step 6 above) and click OK. Note: Alternatively, you can manually enter a Name (of up to 30 characters) and a Fax Number. 4. Click OK, then OK again to send your Fax. LAN Fax (PostScript Drivers) You can facsimile documents directly from your PC in the same way you would print a document. This is known as the LAN Fax.
Fax Stopping the Fax (when necessary) 1. Go to the printer and press the Job Status button. 2. Select the fax job you wish to cancel, in the Current and Pending Jobs list. 3. Press Cancel to cancel the job.
Scanning and Faxing Server Fax Overview The Server Fax feature enables you to fax documents without having a telephone line directly connected to your printer. This is achieved by sending the documents to a separate, networked fax server with its owns to the telephone system. It is assumed that you already purchased and enabled the Scanning option. If you did not, contact your Xerox Representative to purchase same. A hard disk and network card are required device hardware.
Server Fax 5. 6. 7. 8. e. Click Fax Repository Setup and verify that Scan to Fax Server is displayed in the selection box. f. Enter the administrator User Name and Password and click OK. The default is admin and 1111. Ensure that the TCP/IP and HTTP protocols are configured on the printer and are fully functional. This is required to access the printer's CentreWare Internet Services Web pages, which can be used to configure Server Fax settings from a network-connected computer.
Scanning and Faxing Configure a Fax Filing Repository using FTP Installation Checklist 1. Ensure that a File Transfer Protocol (FTP) service is running on the fax server where images scanned by the printer will be stored. Write down the IP address or Host Name. 2. Create a user account (login name) and password for the printer on the server. When a document is scanned, the printer logs in using the account, transfers the file to the server, and logs out.
Server Fax Configure General Settings 1. Click Defaults. 2. To print a Confirmation Sheet, select Auto Print On, Auto Print Off, or Print when delivery fails, from the drop down menu. Note that the Confirmation Sheet only shows whether data was sent to the fax server. It does not show whether the fax was successfully sent by the fax server. 3. Check the User Name and Domain (Realm) boxes if you want these items to appear on the Job Log. The Job Log is filed with the scan job. 4. Click Apply. 5.
Scanning and Faxing Enter the Fax Repository Details via CentreWare Internet Services 1. At your computer, open your Web browser and enter the IP address of the printer in the Address or Location field. Press Enter. 2. Click the Properties tab. 3. Click the Services folder. 4. Click the Fax folder. 5. Click Fax Repository Setup and select SMB for Protocol. 6. Enter an IP Address or Host (NetBIOS) Name and Port. 7. Enter 139 for Port Number. 8. Enter Share name and File Path. 9.
Server Fax Configure a Fax Filing Repository using SMTP Installation Checklist 1. Ensure that the TCP/IP protocol is configured on the printer and is fully functional. To configure TCP/IP, see TCP/IP Protocol Configuration on page 43. 2. Follow the basic instructions for enabling the E-mail ports. See Scan to E-mail on page 100. 3. Also, in the Scan to E-mail section, follow the instructions for Configuring E-mail Environment to set the Machine E-mail Address.
Scanning and Faxing 4. Click Apply. 5. If prompted, enter the administrator User Name and Password and click OK. The default is admin and 1111. Configure the Fax Server Configure the fax server so that it is able to monitor the fax repository for documents. Refer to the fax management software manufacturer's documentation to complete this task. Test Faxing through the Server 1. 2. 3. 4. 5. Go to the printer and press the Services button. Press the Fax button. Enter a valid email address.
Server Fax Group Send This setting supports Group Send (broadcast) Fax transmissions to up to 20 address numbers in a predesignated group. Note: When Group Send is designated with Server Fax, the group number retained by the server is used instead of the group number retained by the printer. You will have to know what group the three digit number represents at the server, before selecting its use at the printer's control panel.
Scanning and Faxing Internet Fax (iFAX) Overview When the iFAX feature is enabled, the printer can transmit scanned data as an e-mail attachment using either corporate networks or the Internet, unlike conventional fax machines which utilize public phone lines. Also, the printer can receive e-mails transmitted from other machines which support the iFAX service. When the printer receives e-mail from an iFAX-compatible machine, the received document is printed automatically.
Internet Fax (iFAX) Enabling the E-mail Ports and Setting TCP/IP First enable the ports for the e-mail feature, then set the IP address. The procedure for setting the printer is as follows. Note: First enable the E-mail port, then set the IP address. Note: The configuration can also be performed using CentreWare Internet Services. For more information, see CentreWare Internet Services on page 23. 1. Press the Log In/Out button on the control panel. 2.
Scanning and Faxing g. Configure TCP/IP - Subnet Mask and TCP/IP - Gateway Address. Note: Enter the Gateway address in the format xxx.xxx.xxx.xxx. The xxx should be a numeric value in the range from 0 to 255. However, 224 – 255.xxx.xxx.xxx and 127.xxx.xxx.xxx cannot be used. Note: Specify the subnet mask by a combination of the numbers 0, 128, 192, 224, 240, 248, 252, 254, and 255. However, you cannot use 0 between non-zero values. Note: If you do not set the gateway address, enter 0.0.0.0. 17.
Internet Fax (iFAX) • Account name: mymail 12. Set the protocol for receiving E-mail. a. From the Connectivity & Network Setup list, select Other Settings. b. Select E-mail Receive Protocol and then select Change Settings. c. Select either SMTP or POP3 as appropriate for your environment. d. Select Save. e. Select Close. If POP3 has been selected for the Mail Receiving Protocol f. From the Connectivity & Network Setup list, select Outgoing/Incoming (i.e. E-mail Send/Receive Settings). g.
Scanning and Faxing E-mail Send Authentication Select one from Off, POP before SMTP, or SMTP AUTH. If you are having trouble sending E-mail, to see if Authentication is the problem, set this item to Off and set the SMTP Server IP Address (above) to a server that does not require authentication. Note: If POP before SMTP is selected, the POP3 settings must be set. 14. 15. 16. 17. 18. SMTP AUTH Login Name Set this item if SMTP AUTH is selected for E-mail Send Authentication.
Internet Fax (iFAX) Testing iFAX Sending From the Printer to Another iFAX-capable Machine 1. 2. 3. 4. 5. 6. Test the iFAX transmission from the printer. Press the Services button, then touch the Internet Fax button. Select New Recipient, then the To button, in the Recipient’s drop down list. Enter the destination address, using the displayed keyboard. Touch the Add button, then touch Close.
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Printer Management This chapter includes: • Xerox Standard Accounting on page 170 • Annotation (Bates Stamping) on page 177 • Media Card Reader on page 179 • USB Printing on page 184 • Thumbnail Preview on page 187 • Hard Disk Data Encryption on page 188 • Xerox Smart eSolutions on page 189 7 169
Printer Management Xerox Standard Accounting Overview When enabled, Xerox Standard Accounting (XSA) tracks the numbers of Copy, Print, Network Scanning, E-mail, Server Fax, Internet Fax and Embedded Fax jobs (when these features are installed on the printer), for each user. Usage limits can also be applied to users to restrict the total numbers of copy, print, fax and scan jobs that a user can perform. Administrators can print a report which contains all XSA data.
Xerox Standard Accounting Enabling Xerox Standard Accounting 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. If prompted, enter the system administrator user name and password (default: admin, 1111). 4. Select the Accounting folder, then click Accounting Configuration. 5. Select Xerox Standard Accounting from the Accounting Type drop down list.
Printer Management 3. Click the Add New User button. 4. Enter an ID for the user. The user ID can contain alphanumeric characters to a maximum of 32 characters (for example: A10). User ID's must be unique. 5. Enter the user name (for example Jane Smith). The user name can contain alphanumeric characters to a maximum of 32 characters. User names must be unique. 6. Enter a passcode in the Passcode box. 7. Specify the usage limits for this account in the User Limits boxes.
Xerox Standard Accounting 3. When the Press the Log In/Out button message displays on screen, press the Log In/Out button. 4. Enter a User ID and touch Confirm. Note: If the User is a member of more than one Group Account, he or she will be asked to select the account that they wish to log into. 5. When the User is logged in, the selected service screen will be displayed. The User can now use that service, with usage tracked by XSA. Resetting Usage Data At your Computer 1.
Printer Management Backing Up XSA Data and Settings and Cloning to Another Device The Cloning feature enables you to copy/backup settings, including Xerox Standard Accounting (XSA) settings and account information, to a file on your computer or Server. Cloning will create a .dat file that can be used to restore the data and settings on the same machine or to clone the settings to other machines. Both the source and target machines must have the same version of software for the .dat file to be accepted.
Xerox Standard Accounting To Restore Settings or Clone Settings to another Machine This procedure will cause the machine to reboot and will be unavailable over the network for several minutes. Note: All machines must have the same version of software for the .dat file to be accepted 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3.
Printer Management Accessing the Audit Log feature The Audit Log feature is accessed through CentreWare Internet Services as follows: 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. Enter the system administrator User Name and Password (default admin, 1111) if prompted. 4. Click the Audit Log. 5. Supply the Administrator User Name and Password (defaults of admin and 1111), when prompted.
Annotation (Bates Stamping) Annotation (Bates Stamping) Overview Adding notes to scanned and copied pages (annotation) is primarily a user-controlled feature. Bates Stamping is used in the legal profession to sequentially number or date/time-mark documents as they are scanned and copied by the system. A number of parameters are available for selection, as specified below.
Printer Management 4. 5. 6. 7. 8. 9. 10. 11. 12. Touch the Tools tab. Press Copy Service Settings. Press Copy Control. Press the down arrow to scroll to the Bates Stamping selection lines. Press the applicable Bates Stamp position lines to set the precise location for your Bates stamp, using x and y axes. Press Change Settings to change settings. Press Save to save your changes. Press Close until the System Settings screen is displayed.
Media Card Reader Media Card Reader The Media Card Reader is available as an optional kit. After the Media Card Reader is installed, you can print digital camera image data (Exif), and documents (PDF, TIFF) stored on the media card. For more information, refer to the Media Card Reader User Guide. Note: Exif is a file format that embeds information required to print data in an image taken by digital cameras.
Printer Management • • PDF: .pdf, PDF1.3 or later TIFF: .tif, gray scale 4 bit/8 bit uncompressed, 4 bit/24 bit compressed by JPEG, compressed by MH/MMR Important Notes and Restrictions • • • • • • • • • • • • • MagicGate Memory Stick is not supported. Image files other than files in Exif format (JPEG and TIFF files created on computers) cannot be printed. If an image file in Exif format is edited or saved on a computer, the file format is changed and no longer remains in Exif format.
Media Card Reader 5. Touch the Media Print Text and Advanced Settings tabs as required to change any appropriate print settings. 6. Press the Start button. Media Print Text Tab The Media Print Text tab allows you to select from a variety of printing options. The options for the Media Print Text tab include: • Output Color: Color or Black & White. • Paper Supply: Choose the paper tray to be used as a source when printing.
Printer Management Media Print Photos Tab The Media Print Photos tab allows you to select from a variety of printing options. The Media Print Photos tab is shown below. The options for the Media Print Photos tab include: • Output Color: Color or Black & White. • Paper Supply: Choose the paper tray to be used as a source when printing. • 2-sided Printing: Choose 1-sided, 2-sided (Flip on long edge), or 2-sided (Flip on short edge).
Media Card Reader Symptom 3: Blank sheets are output. • Cause: Files that cannot be printed by the printer (image files not saved in Exif format) are included in the selected files. • Remedy: Image files not saved in Exif format cannot be printed by Index Print. Delete the image files that cannot be printed by Index Print, and then print files again. Note: If an image file in Exif format is edited or saved on a computer, the file format is changed and no longer remains in Exif format.
Printer Management USB Printing Overview The USB Printing option is available as a kit for the XOG Template Usage Guidelines printer. If the Media Card Reader is installed, Exif image data from digital cameras and document files (PDF, TIFF) can be printed. Note: Exif is a file format that embeds information required to print data in an image taken by digital cameras. If an image file in Exif format is edited or saved on a computer, the file format is changed and no longer remains in Exif format.
USB Printing Important Notes and Restrictions • • • • • • • Image files other than files in Exif format (JPEG and TIFF files created on computers) cannot be printed. If an image file in Exif format is edited or saved on a computer, the file format is changed and no longer remains in Exif format. Do not save image files and document files in the same medium. In Media Print - Text mode, PDF files or TIFF files stored in folders cannot be printed.
Printer Management Advanced Settings Tab The Advanced Settings tab allows you to select from a variety of printing options. • Multiple-Up: Choose from Off, 2 Pages Up, or 4 Pages Up. • Bitmap Smoothing : Smoothes out rough and jagged edges within your document. Selecting and Printing Photo Files Note: The photo files must be in the format that they were stored in on the camera. Copy the folder, (for instance, a DCIM folder) to the USB drive. Insert the USB drive into the USB slot. 1.
Thumbnail Preview Thumbnail Preview Thumbnail Preview is an optional feature and may not be available on your machine. Review the instructions that are included in the Thumbnail kit. To view a thumbnail preview and print a document 1. Press the Services button on the printer’s control panel. 2. Touch Send from Folder. 3. Select Folder Name. A list of Folder Names are displayed with a number association. The numbers are used as identifiers for commonly used folders.
Printer Management Hard Disk Data Encryption The controller hard disk data encryption is enabled by default on your printer. This encryption feature provides an additional level of data security on the printer, while operating at a low level within the operating system. The impact on performance is very small. Enabling or disabling disk encryption will result in a system reboot and a hard disk initialization.
Xerox Smart eSolutions Xerox Smart eSolutions To enable the printer for Automated Meter Reading and Supplies Replenishment: Enable communications with the Xerox Smart eSolutions Server 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3. If prompted, enter the system administrator user name and password (default: admin, 1111). 4. Click the Services folder, then theXerox Services Folder 5.
Printer Management 3. Click Xerox Communication Server 4. In the Communication Log area check for the word Success or Fail in the message. • Example: id:20301,00 Success, , , • Example: id:20301,04 Fail, , , Cancelling Communications with the Xerox Smart eSolutions Server 1. Open your Web browser and enter the IP address of the printer in the address field. Press Enter to open CentreWare Internet Services. 2. Click the Properties tab. 3.
Troubleshooting This chapter includes: • General Troubleshooting Procedure on page 192 • TCP/IP Troubleshooting on page 193 • NetBIOS over IP Troubleshooting on page 195 • IPP Troubleshooting on page 198 • EtherTalk Troubleshooting on page 201 • Scanning to Hard Drive Troubleshooting on page 202 • Image Quality Troubleshooting on page 204 8 191
Troubleshooting General Troubleshooting Procedure 1. Make sure that the printer is ON and that the Main screen (typically the All Services screen) is displayed. 2. Make sure that the printer is plugged into a live network drop, typically with a Category 5 twisted pair cable attached to the RJ-45 socket at the rear of the printer. Note: You can often determine if the drop is live by looking at the and activity (if available) light or lights at the rear of the printer.
TCP/IP Troubleshooting TCP/IP Troubleshooting Use the following check list to troubleshoot your network communication problem. Check Physical Media and Network Interface Cards 1. Verify that the printer is on. 2. Verify that the printer and Computer are using the correct cabling to communicate over the network.
Troubleshooting At the Computer 1. Open your Web browser and enter the TCP/IP address of the printer in the Address or Location field. Press Enter. If the printer's CentreWare Internet Services (Web pages) begin to display on the computer, you are communicating with the printer. If not, make sure that your Web browser is not set to use a proxy server and repeat the procedure. If unsuccessful, perform the next step. 2.
NetBIOS over IP Troubleshooting NetBIOS over IP Troubleshooting Use the following check list to troubleshoot your network communication problem. Check Physical Media and Network Interface Cards 1. Verify that the printer is powered On. 2. Verify that the printer and Computer are using the correct cabling to communicate over the network.
Troubleshooting At the DNS or WINS Server 1. Refer to the Server Operating System documentation for the appropriate procedure to use to enable Host name to IP address resolution on the Server. 2. Make sure that the printer's TCP/IP (internet) Host Name and NetBIOS (SMB Host) Name (which should be identical for DNS) is being mapped to an IP Address on the Server. 3.
NetBIOS over IP Troubleshooting one of the printers shown. Note that since the Printer is identified as a Share name on the Server, it may not have the same name as the SMB Host name on the Configuration Report. If you do not recognize your Server or Printer's name in the list, perform the following step. 7. From your Computer's Desktop, click Start/Settings/Printers (Start/Printers and Faxes in XP), right click the Printer's icon and select Properties.
Troubleshooting IPP Troubleshooting Use the following check list to troubleshoot your network communication problem. Check Physical Media and Network Interface Cards 1. Verify that the printer is powered On. 2. Verify that the printer and Computer are using the correct cabling to communicate over the network.
IPP Troubleshooting At the Computer Note: As IPP (the Internet Printing Protocol) is supported by all Windows computers, the following procedure is written specifically for Windows. The IPP printing service is available for other computer operating systems through downloads from the Microsoft Web site. In general, troubleshooting procedures for other operating systems will be similar to this one. 1. Open your Web browser and enter the TCP/IP address of the printer in the Address or Location field.
Troubleshooting 6. To assure successful printing, make sure that the printer is configured to support the Page Description Language (PDL) being used by your driver. To check the PDL being used by the driver, print a test job to file. Open and view the job in a program such as Notepad. The PDL being used by the driver will be displayed in the first few lines of Printer Language. Next, check the Page Description Languages being supported by the printer's ports.
EtherTalk Troubleshooting EtherTalk Troubleshooting Use the following check list to troubleshoot your network communication problem. Check Physical Media and Network Interface Cards 1. Verify that the printer is powered ON. 2. Verify that the printer and Computer are using the correct cabling to communicate over the network.
Troubleshooting Scanning to Hard Drive Troubleshooting Use the following check list to troubleshoot your network communication problem. Note: It is assumed that you purchased the Scanning option to enable Scanning to the Hard Drive with your printer. If you did not, contact your Xerox Representative to purchase this option. Check Physical Media and Network Interface Cards 1. Verify that the printer is On. 2.
Scanning to Hard Drive Troubleshooting At the Computer 1. Open your Web browser and enter the TCP/IP address of the printer in the Address or Location field. Press Enter. If CentreWare Internet Services displays on the computer, you are communicating with the printer. If not, make sure that your Web browser is not set to use a proxy server and repeat the procedure. If unsuccessful, perform the next step. 2.
Troubleshooting Image Quality Troubleshooting Problem Cause Solution Repeating white or colored marks / spots / lines / bands every 94 mm (approx 3.75 in) or 37 mm (approx 1.5 in) The drum cartridge has deteriorated or is damaged. Replace the drum cartridge that matches the color of the defect. Repeating Image, Mark or Spot every 84mm (approx. 3.25 in). Media was run in incorrect mode causing toner offsetting. Defect or contamination on Fuser Roll.
Image Quality Troubleshooting Problem Cause Solution High background or dirt on copy. The document glass or document cover is dirty. Document may be transparent (a transparency). Document is on colored paper or rough paper. Document is on glossy paper. Clean the document glass and document cover. Place a sheet of paper over transparent documents. Select Auto Background Suppression. For glossy documents place a transparency between the document and glass. Power machine Off / On.
Troubleshooting Problem Excessive paper curl. Cause Solution Paper is damp / old. Poor quality paper being used. Custom cut paper has wrong grain direction. Load new paper. Turn paper stack over. Use Xerox approved media, see RML. Load custom cut paper in different orientation or cut short grain. Color Calibration The color calibration procedure is used to ensure consistent color reproduction over time for copies and prints.
Image Quality Troubleshooting 12. Select the Save button. 13. Select the Start button on the Touch Screen. A Calibration Test Page will print with instructions on how to perform the calibration. 14. Follow the instructions to perform the calibration, and then select the Start button on the touch screen. A message stating the calibration was successful or unsuccessful will be displayed.
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