User Manual

Table of Contents
xxi
Configuring Security Features ................................................325
Skype for Business Feature License ........................................................................................... 325
User and Administrator Passwords ............................................................................................ 327
Auto-Logout Time ......................................................................................................................... 329
Phone Lock ................................................................................................................................... 330
Account Lock ................................................................................................................................ 333
Transport Layer Security .............................................................................................................. 335
Encrypting Configuration Files ................................................................................................... 344
Troubleshooting .....................................................................351
Troubleshooting Methods ........................................................................................................... 351
Memory Information ............................................................................................................ 351
Skype for Business Status .................................................................................................... 352
Viewing Global Log Files ..................................................................................................... 355
Capturing Packets ................................................................................................................ 364
Enabling Watch Dog Feature .............................................................................................. 367
Getting Information from Status Indicators ........................................................................ 368
Analyzing Configuration File ............................................................................................... 368
Troubleshooting Solutions ........................................................................................................... 370
IP Address Issues .................................................................................................................. 370
Time and Date Issues ........................................................................................................... 371
Display Issues ....................................................................................................................... 371
Directory Issues ..................................................................................................................... 371
Audio Issues .......................................................................................................................... 371
Bluetooth Issues .................................................................................................................... 372
Firmware and Upgrading Issues ........................................................................................ 373
Provisioning Issues ................................................................................................................ 374
System Log Issues................................................................................................................. 374
Resetting Issues .................................................................................................................... 374
Rebooting Issues ................................................................................................................... 375
Protocols and Ports Issues .................................................................................................... 377
Password Issues .................................................................................................................... 379
Power and Startup Issues .................................................................................................... 379
Other Issues .......................................................................................................................... 379
Appendix ................................................................................381
Appendix A: Glossary ................................................................................................................. 381
Appendix B: Time Zones ............................................................................................................. 382
Appendix C: Trusted Certificates ............................................................................................... 384
Appendix D: SIP (Session Initiation Protocol) ............................................................................ 385
RFC and Internet Draft Support .......................................................................................... 386