User Manual

Troubleshooting
351
Troubleshooting
This chapter provides an administrator with general information for troubleshooting some
common problems that he (or she) may encounter while using Skype for Business phones.
Troubleshooting Methods
Skype for Business phones can provide feedback in a variety of forms such as log files, packets,
status indicators and so on, which can help an administrator more easily find the system
problem and fix it.
The following are helpful for better understanding and resolving the working status of the Skype
for Business phone.
 Memory Information
 Skype for Business Status
 Viewing Global Log Files
 Capturing Packets
 Enabling Watch Dog Feature
 Getting Information from Status Indicators
 Analyzing Configuration File
Memory Information
You can understand phone process, memory occupancy and CPU utility via the web user
interface.
Procedure
Memory information can be configured locally.
Local
Web User Interface
Configure memory
information feature.
Navigate to:
http://<phoneIPAddress>/s
ervlet?p=status-systeminfo
&q=load
To configure memory information via web user interface:
1. Click on Status->Memory Info.