User Manual

Yealink Skype for Business HD IP Phones Administrator Guide
374
Item
Description
4
65
Firmware version.
Note: With the same firmware generation, the
larger it is, the newer the firmware version is.
Why doesn’t the Skype for Business phone update the configuration?
Do one of the following:
 Ensure that the configuration is set correctly.
 Reboot the Skype for Business phone. Some configurations require a reboot to take effect.
 Ensure that the configuration is applicable to the Skype for Business phone model.
 The configuration may depend on support from a server.
Provisioning Issues
What is auto provisioning?
Auto provisioning refers to the update of Skype for Business phones, including update on
configuration parameters, local phone book, firmware and so on. You can use auto provisioning
on a single phone, but it makes more sense in mass deployment.
System Log Issues
Why cannot I export the system log to a syslog server?
Do one of the following:
 Ensure that the syslog server supports saving the syslog files exported from Skype for
Business phone.
 Ensure that you have configured the syslog server address correctly via web user interface
on your Skype for Business phone.
 Reboot the Skype for Business phone. The configurations require a reboot to take effect.
Resetting Issues
Generally, some common issues may occur while using the Skype for Business phone. You can
reset your phone to factory configurations after you have tried all troubleshooting suggestions
but do not solve the problem. Resetting the phone to factory configurations clears the flash
parameters, removes log files, user data, and cached data, and resets the administrator
password to admin. All custom settings will be overwritten after resetting.
You can reset the Skype for Business phone to default factory configurations. The default factory