User Manual

Troubleshooting
375
configurations are the settings that reside on the Skype for Business phone after it has left the
factory. For more information, refer to How to reset the Skype for Business phone to default
factory configurations? on page 375.
How to reset the Skype for Business phone to default factory
configurations?
To reset the Skype for Business phone via web user interface:
1. Click on Settings->Upgrade.
2. Click Reset to Factory Setting in the Reset to Factory Setting field.
The web user interface prompts the message “Do you want to reset to factory?”.
3. Click OK to confirm the resetting.
The Skype for Business phone will be reset to factory sucessfully after startup.
Note
Rebooting Issues
How to reboot the Skype for Business phone via web/phone user
interface?
You can reboot your Skype for Business phone via web/phone user interface.
To reboot the phone via phone user interface:
1. Press Menu->Advanced (default password: admin).
2. Press or to scroll to Reboot, and then press the Enter soft key.
3. Press Reboot soft key.
The LCD screen prompts “Reboot the phone?”.
4. Press the OK soft key to reboot the phone.
The phone begins rebooting. Any reboot of the Skype for Business phone may take a few
minutes.
Reset of your phone may take a few minutes. Do not power off until the Skype for Business
phone starts up successfully.