Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Yealink SIP-T46G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the SIP-T46G IP Phone, an ultra-elegant gigabit IP Phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
User Guide for the SIP-T46G IP Phone The following sections are new: BLF List on page 127 Major updates have occurred to the following sections: Icon Instructions on page 3 Ring Tones on page 32 Anonymous Call Rejection on page 122 Multicast Paging on page 136 Troubleshooting on page 153 Appendix A - Time Zones on page 165 Major updates have occurred to the following sections: Documentations on page 8 Packaging Contents on page 9 Major updates have occurred to the follow
About This Guide Major updates have occurred to the following sections: Bluetooth Headset on page 57 Remote Phone Book on page 51 Line Keys on page 62 Anonymous Call on page 121 Troubleshooting on page 153 Appendix A - Time Zones on page 165 vii
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Table of Contents About This Guide ...................................................................... v In This Guide .................................................................................................................... v Summary of Changes ...................................................................................................... v Changes for Release 73, Guide Version 73.40 ............................................................
User Guide for the SIP-T46G IP Phone Language .................................................................................................................... 24 Time & Date................................................................................................................. 25 Administrator Password ............................................................................................. 27 Key as Send .....................................................................................
Table of Contents Call Pickup.................................................................................................................... 117 Anonymous Call ........................................................................................................... 121 Anonymous Call Rejection ........................................................................................... 122 Advanced Phone Features ....................................................125 Busy Lamp Field (BLF)...........
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Overview This chapter provides the overview of the SIP-T46G IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T46G IP phone are the LCD screen and the keypad.
User Guide for the SIP-T46G IP Phone Hardware component instructions of the SIP-T46G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date ② Power Indicator LED ③ Line Keys Indicates phone power and some feature statuses.
Overview Icons appearing on the LCD screen are described in the following table: Icons Description Network is unavailable Registered successfully Register failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute 3
User Guide for the SIP-T46G IP Phone Icons Description Ringer volume is 0 Phone Lock Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Bluetooth Bluetooth headset is both paired and connected Conference The contact icon The default caller photo Power Indicator LED LED Status Solid red The phone is initializing. Fast flashing red (300ms) The phone is ringing.
Overview LED Status Description The phone is busy. The call is placed on hold or is held. The call is muted. Line key LED LED Status Solid green Description The line is seized. The line is in conversation. Fast flashing green The line receives an incoming call. Slow flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as a BLF key or BLF List key) LED Status Description Solid green The monitored user is idle.
User Guide for the SIP-T46G IP Phone Two ways to customize configurations of your SIP-T46G IP phone: The user interface on the IP phone. The user interface in a web browser on your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings.
Overview Options Phone User Interface --Wallpaper √ --Backlight √ --Contrast √ --Language √ --Time & Date √ --Administrator Password √ --Key as Send √ --Phone Lock √ --Ring Tones √ --Contact Management × --Directory × --Local Directory √ --Blacklist √ --Remote Phone Book × --Call History Management √ --DSS Keys √ --Account Registration √ --Dial Plan × --Emergency Number × --Live Dialpad × --Hotline √ Web User Interface Basic Call Features --Recent Call In Dialin
User Guide for the SIP-T46G IP Phone Options Phone User Interface --Intercom √ --Multicast Paging × --Music on Hold × --ACD × --Messages √ Web User Interface SIP Account --User Options × --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server1/2 √ --Server Option Note √ × --Registrar Port × --Outbound Status √ --Outbound Proxy √ --NAT Status √ The table above lists most of the feature options.
Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T46G IP phone. Topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T46G IP Phone Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. The following items are optional accessories for your SIP-T46G IP phone. You need to purchase them separately if required.
Getting Started Power Adapter Headset Wireless Headset Adapter EHS36 If your phone is already installed, proceed to Phone Initialization on page 14.
User Guide for the SIP-T46G IP Phone 1) Attach the stand or the optional wall mount bracket Desk Mount Method Wall Mount Method (Optional) Note 12 The wall mount bracket should be purchased separately. For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for T4X IP Phones.
Getting Started 2) Note Connect the handset and optional headset The headset, wireless headset adapter EHS36 and Bluetooth USB dongle BT40 should be purchased separately. The EXT port can also be used to connect an expansion module EXP40. For more information on how to use EHS36, EXP40 and Bluetooth USB Dongle BT40, refer to Yealink EHS36 User Guide, Yealink EXP40 User Guide and Yealink Bluetooth USB Dongle BT40 User Guide.
User Guide for the SIP-T46G IP Phone Power over Ethernet With the included or a regular Ethernet cable, the SIP-T46G IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.
Getting Started You can view phone status via phone user interface or web user interface. Available information of phone status includes: Network status (e.g., IPv4 status, IPv6 status, IP address mode and MAC address). Phone status (e.g., device model, hardware version, firmware version, product ID, MAC address and device certificate status). Account status (e.g., register status of SIP accounts). Note You can view device certificate status via phone user interface only.
User Guide for the SIP-T46G IP Phone The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP address mode via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Network->WAN Port. 2.
Getting Started To configure a static IPv4 address via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Network->WAN Port->IPv4. 2. Press 3. Enter the desired values in the IP Address, Subnet Mask, Gateway, Primary DNS or , or the Switch soft key to select the Static IP from the Type field. and Secondary DNS fields respectively. 4. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv6 address via phone user interface: 1.
User Guide for the SIP-T46G IP Phone Note 3. Enter the user name and password in the corresponding fields. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance. For more information on these parameters, contact your system administrator. Generally, your phone will be deployed with multiple other phones.
Getting Started Idle Screen description: No. 1 Description This area shows the phone’s time, date and feature status. For more information, refer to Icon Instructions on page 3. This area shows the line key labels. You can customize the line key 2 as other functions. For more information, refer to Line Keys on page 62. 3 4 5 This area shows three page icons. This area shows the soft key labels. The default soft key labels are “History”, “Directory”, “DND” and “Menu”.
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Customizing Your Phone You can customize your SIP-T46G IP phone by personally configuring certain settings, for example, contrast, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T46G IP Phone 2. Press or , or the Switch soft key to select the desired wallpaper image. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Wallpaper is configurable via web user interface at the path Settings->Preference. To upload the customized wallpaper via web user interface: 1. Click on Settings->Preference. 2. In the Upload Wallpaper(480*272) field, click Browse to select the wallpaper image from your local system. 3.
Customizing Your Phone backlight permanently. To configure the backlight via phone user interface: 1. Press Menu->Basic->Display->Backlight. 2. Press or , or the Switch soft key to select the desired level from the Backlight Active Level field. 3. Press or , or the Switch soft key to select the desired value from the Backlight Inactive Level field. 4. Press or , or the Switch soft key to select the desired time from the Backlight Time field. 5.
User Guide for the SIP-T46G IP Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively. To change the language for the phone user interface: 1. Press Menu->Basic->Language. 2. Press 3.
Customizing Your Phone 3. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, contact your system administrator for more information.
User Guide for the SIP-T46G IP Phone 2. Enter the specific date and time. 3. Press the Save soft key to accept the change. The time and date displayed on the LCD screen will change accordingly. To configure the date and time format via phone user interface: 1. Press Menu->Basic->Time & Date->Time & Date Format. 2. Press or , or the Switch soft key to select the desired date format from the Date Format field. 3.
Customizing Your Phone Date Format Example (2014-7-26) MM/DD/YY 07/26/14 DD MMM YYYY 26 Jul 2014 WWW DD MMM Sat 26 Jul Time and date are configurable via web user interface at the path Settings->Time & Date. The Advanced option is only accessible to the administrator. The default administrator password is “admin”. For security reasons, you should change the default administrator password as soon as possible. To change the administrator password via phone user interface: 1.
User Guide for the SIP-T46G IP Phone 2. Press or , or the Switch soft key to select # or * from the Key as Send field, or select Disabled to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Key as send is configurable via web user interface at the path Features->General Information. You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use.
Customizing Your Phone field. 3. Press or , or the Switch soft key to select the desired type from the Lock Type field. 4. Press the Save soft key to accept the change. Long press to lock the phone immediately when the phone is idle. The LCD screen prompts “Phone locked.” and displays the icon . You can configure the interval (in seconds) to automatically lock the phone instead of long pressing . To configure the interval of automatic phone lock via web user interface: 1.
User Guide for the SIP-T46G IP Phone 3. Note Click Confirm to accept the change. The default timeout is 0 second, that is, you need to long press only. to lock the phone Interval of automatic phone lock is configurable via web user interface only. To unlock the phone, you must know the phone unlock PIN of the phone. The default phone unlock PIN is “123”. To change the phone unlock PIN via phone user interface: 1. Press Menu->Basic->Change PIN. 2.
Customizing Your Phone You can long press or wait for a period of time (if configured) to lock the phone again. Note You can also unlock the phone by administrator password. To deactivate the phone lock via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Phone Settings->Phone Lock. 2. Press or , or the Switch soft key to select Disabled from the Lock Enable field. 3. Press the Save soft key to accept the change.
User Guide for the SIP-T46G IP Phone To adjust the volume when the phone is idle: 1. Note Press to adjust the ringer volume. If ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls.
Customizing Your Phone 2. Press or to select the desired ring tone. 3. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type. To select a ring tone for the account via phone user interface: 1. Press Menu->Basic->Sound->Ring Tones. 2. Press or to select the desired account and then press the Enter soft key. 3. Press or to select the desired ring tone.
User Guide for the SIP-T46G IP Phone A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type. Note The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the local directory (refer to Adding Contacts).
Customizing Your Phone Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP. To configure the directory via web user interface: 1. Click on Directory->Setting. 2. In the Directory block, select the desired list from the Disabled column and then click . The selected list appears in the Enabled column. 3. Repeat step 2 to add more lists to the Enabled column. 4.
User Guide for the SIP-T46G IP Phone To view the directory via phone user interface: 1. Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Directory soft key to enter this list directly. Note If the remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface.
Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Press the Add Group soft key. 3. Enter the desired group name in the Name field. 4. Press or to select the desired group ring tone from the Ring Tones field.
User Guide for the SIP-T46G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group. 3. Press the Option soft key and then select Detail from the prompt list. 4. Press 5. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone Directory to enter the local directory. 2. Select the desired contact group. 3. Press the Option soft key and then select Delete from the prompt list. The LCD screen prompts the following warning: 4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
User Guide for the SIP-T46G IP Phone 3. Press the Add soft key. 4. Enter the name and the office, mobile or other numbers in the corresponding fields. 5. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the local directory. 6. Press or , or the Switch soft key to select the desired ring tone from the Ring field.
Customizing Your Phone 3. Press the Option soft key, and then select Add to Contacts from the prompt list. 4. Enter the contact name. 5. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from remote phone book To add a contact to the local directory from a remote phone book: 1. Press Directory->Remote Phone Book.
User Guide for the SIP-T46G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 42 2. Select the desired contact group and then press the Enter soft key. 3. Press 4. Press the Option soft key, and then select Detail from the prompt list. 5. Press 6.
Customizing Your Phone To delete a contact from the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. 3. Press 4. Press the Option soft key, and then select Delete from the prompt list.
User Guide for the SIP-T46G IP Phone You can also click Delete Photo to delete the photo. Note The phone only supports *.png, *.jpg and *.bmp format files. You can only delete custom photos. To change the custom photo for the contact via web user interface: 1. Click on Directory->Local Directory. 2. Click to select the desired entry which you want to edit. 3. Select the desired photo from the pull-down list of Photo. 4. Click Edit to accept the change.
Customizing Your Phone To place a call to a contact from the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. 3. Press 4. Do one of the following: - or to highlight the desired contact.
User Guide for the SIP-T46G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Press the Search soft key. 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad.
Customizing Your Phone or . The LCD screen will display search results in the adjusted order. 6. Note Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: 1. Pick up the handset, press the speakerphone key or press the line key. 2.
User Guide for the SIP-T46G IP Phone You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.xml) from your local system. 3. Click Import XML to import the contact list.
Customizing Your Phone 6. (Optional.) Select the contact information you want to import into the local directory from the pull-down list of Index. At least one item should be selected to be imported into the local directory. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: Note 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system.
User Guide for the SIP-T46G IP Phone 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the blacklist directory. 5. Press the Save soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: 1.
Customizing Your Phone The LCD screen prompts the following warning: 5. Press the OK soft key to confirm the setting. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Local Directory on page 36. You can add new contacts to the local directory, search for a contact, or simply dial a contact number from the remote phone book.
User Guide for the SIP-T46G IP Phone To access your remote phone book via phone user interface: 1. Press Directory->Remote Phone Book. If Remote Phone Book is removed from the directory, press Menu->Directory->Remote Phone Book to enter the remote phone book. 2. Select the desired remote group, and then press the Enter soft key. The phone then connects to the remote phone book and proceeds to load it. The contacts in the remote phone book are displayed on the LCD screen. 3.
Customizing Your Phone To place a call from the remote phone book: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phone book. 2. Select the desired remote group, and then press the Enter soft key to load the remote phone book. 3. Select the desired contact in the remote phone book. 4. Press the Send soft key.
User Guide for the SIP-T46G IP Phone 2. Press or , or the Switch soft key to select Disabled from the History Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To view call history: 1. Press the History soft key. The LCD screen displays all call records. 2. Press or to switch between All Calls, Missed, Placed, Received and Forwarded call lists. 3. Press or to select the desired entry. 4.
Customizing Your Phone To delete an entry from the call history list: 1. Press the History soft key. 2. Press or to switch between All Calls, Missed, Placed, Received and Forwarded call lists. 3. Press or to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list: 1. Press the History soft key. 2. Press or to switch between All Calls, Missed, Placed, Received and Forwarded call lists. 3.
User Guide for the SIP-T46G IP Phone place a call using the headset automatically. For more information on using the headset to place a call, refer to Placing Calls on page 87. To deactivate the headset mode: 1. Press again on the phone. The HEADSET key LED goes out when the headset mode is deactivated. You can use headset in priority when headset prior feature is enabled. This feature is especially useful for permanent or full-time headset users. To enable headset prior via web user interface: 1.
Customizing Your Phone You can use two headsets when dual headset feature is enabled. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone connects to a call, the headset connected to the headset jack will have full-duplex capabilities, while the one connected to the handset jack will only be able to listen. To enable dual headset via web user interface: Note 1. Click on Features->General Information. 2.
User Guide for the SIP-T46G IP Phone You can activate/deactivate the Bluetooth mode, and then pair and connect the Bluetooth headset with your phone. You can pair up to 30 Bluetooth headsets with your phone; however, only one headset can be connected at a time. You can also disconnect and delete your Bluetooth headset from the phone. Note Ensure that the Bluetooth USB dongle is properly connected to the USB port on the back of the phone. For more information, refer to Phone Installation on page 11.
Customizing Your Phone The phone proceeds to scan the local Bluetooth devices. When the phone completes scan, it will display the found Bluetooth devices on the LCD screen. 3. Select the desired Bluetooth headset and then press Connect soft key. 4. Enter the PIN in the Password field. The default PIN is “0000” or “1234”. 5. Press the OK soft key. The Bluetooth headset is then automatically connected to your phone. The Bluetooth icon appears on the LCD screen.
User Guide for the SIP-T46G IP Phone The LCD screen displays a list of paired and connected Bluetooth headsets. 2. Select the desired Bluetooth headset. 3. Press the Option soft key, and then select Detail from the prompt list to view the Bluetooth headset information: Device Name: the name of the Bluetooth headset. MAC Address: the MAC address of the Bluetooth headset. Auto Connection: Enables or disables the Bluetooth headset to connect with the phone automatically.
Customizing Your Phone 2. Select the connected Bluetooth headset. 3. Press the Disconnect soft key. The Bluetooth headset is disconnected. To connect it to your phone again, press the Connect soft key. You can delete your Bluetooth headset from your phone. When you delete the Bluetooth headset, it disappears from the Paired Bluetooth Device list. To connect it to your phone again, you need to scan and connect it again. To delete your Bluetooth headset from your phone: 1.
User Guide for the SIP-T46G IP Phone Bluetooth mode is configurable via web user interface at the path Features->Bluetooth. There are three types of DSS keys: Line Keys, Programmable Keys and Ext Keys. Details will be introduced in the following. The SIP-T46G IP phone supports 27 line keys. You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the LCD screen.
Customizing Your Phone You can assign functionalities to 27 line keys. These 27 line keys are indicated on three pages. When you assign functionality to line keys located in line key 1-10, the labels of line keys are indicated on the first page. The following figure shows an example: When you assign functionality to line key located in line key 11-27, the label of the line key 10-18 are indicated on the second page, and the labels of the line key 19-27 are indicated on the third page.
User Guide for the SIP-T46G IP Phone Icons Description call on the non-current page. Solid: there is a parked call on the non-current page. 1 Fast flashing: the line receives an incoming call on the non-current page. For more information on the page switch key LED status, refer to LED Instructions on page 4. To configure the page icon to indicate status via web user interface: 1. Click on DSSKey->Line Key. 2. Select Enabled from the pull-down list of Enable Page Tips. 3.
Customizing Your Phone The following figure shows an example of label display when the label length feature is enabled: The following figure shows an example of label display when the label length feature is disabled: To configure the label length via web user interface: Note 1. Click on DSSKey->Line Key. 2. Select Extended from the pull-down list of Label Length. 3. Click Confirm to accept the change. Page icon status and label length features are configurable via web user interface only.
User Guide for the SIP-T46G IP Phone Line key features are explained in the following subchapters in detail: Line Speed Dial Voice Mail Directed Pickup Group Pickup DTMF Prefix Local Group XML Group XML Brower LDAP Conference Forward Transfer Hold DND SMS Group Listening Zero Touch URL Phone Lock Directory For the features not listed above, refer to Basic Call Features on page 87 and Advanced Phone Features on page 125.
Customizing Your Phone 3. Press the DSS key again to resume the held call. If you select Lock from the Value field, the line keys located in the same position of the other page will be automatically assigned Line feature with Lock filled in the Value field. Then you can use this key on every page. This feature is only applicable to line key 1-9. If you select Float from the Value field, the phone will automatically switch to the page the line key located, when the line key receives an incoming call.
User Guide for the SIP-T46G IP Phone You can use this key feature to answer incoming calls in a group that is associated with their own group. Dependencies: Type (Key Event) Key Type (Gpickup) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone.
Customizing Your Phone Usage: Press the DSS key to access the contact group specified in the Local Group field. XML Group You can use this key feature to quickly access a remote group in your remote phone book. You should configure remote phone book in advance. For more information, refer to Remote Phone Book on page 51.
User Guide for the SIP-T46G IP Phone Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 113. Dependencies: Type (Key Event) Key Type (Conference) Label (key label displayed on the LCD screen) Value (the number you want to add to the conference) Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field.
Customizing Your Phone semi-attended transfer. When the transfer mode on DSS key is New Call, press the DSS key to place a new call to the number specified in the Value field. Note Transfer mode via DSS key is configurable via web user interface at the path Features->Transfer->Transfer Mode Via Dsskey. If the Value field is left blank, the DSS key performs the same as the TRANSFER key or the Transfer soft key during a call. For more information, refer to Call Transfer on page 110.
User Guide for the SIP-T46G IP Phone Dependencies: Type (Key Event) Key Type (SMS) Label (key label displayed on the LCD screen) Usage: Press the DSS key when the phone is idle to access text message. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversations which have more than one person present at one end.
Customizing Your Phone Usage: Press the DSS key to trigger the phone to send an HTTP GET request containing the URL specified in the URL field. Phone Lock You can use this key feature to immediately lock the phone of your phone instead of long pressing . For more information, refer to Phone Lock on page 28. Dependencies: Type (Key Event) Key Type (Phone Lock) Label (key label displayed on the LCD screen) Usage: Press the DSS key to immediately lock your phone instead of long pressing .
User Guide for the SIP-T46G IP Phone 2. Customize specific features for these keys. 3. Click Confirm to accept the change. You can click Reset to default to reset custom settings to defaults. Then you can press the keys on the phone to perform the features you configured. For example: Switch Account Up You can press this key to switch default account. Dependencies: Type (Switch Account Up) Usage: Press the programmable key to scroll up the account list to select the desired default account.
Customizing Your Phone 2. Customize specific features for these keys. 3. Click Confirm to accept the change. For more information, refer to EXP40 User Guide. Note Ext keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T46G IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account. To register an account via phone user interface: 1.
User Guide for the SIP-T46G IP Phone The following figures demonstrate single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disabled from the Account Status field. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone You can configure multiple line keys to associate with an account. This enhances call visualization and simplifies call handling. If this is the case, the LCD screen will resemble the following figure: Incoming calls to this account will be distributed evenly among the available line keys. Outgoing calls will be distributed similarly. Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys.
User Guide for the SIP-T46G IP Phone Basic expression syntaxes you need to know: Syntax Description The dot "." can be used as a placeholder or multiple placeholders for . any character. Example: "12." would match "123", "1234", "12345", "12abc", etc. x An "x" can be used as a placeholder for any character. Example: "12x" would match "121", "122", "123", "12a", etc. The square brackets "[]" can be used as a placeholder for a single [] character which matches any of a set of characters.
Customizing Your Phone 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234” instead. Note The valid values for the Account field can be one or more digits among 1-16. Every two digits must be separated by a comma. For example, when you enter the value “1, 2” in the Account field, this replace rule will apply to account1 and account2.
User Guide for the SIP-T46G IP Phone dialed number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "2xx", any entered three-digit string beginning with 2 will then be dialed out automatically on the phone. To add a dial-now rule via web user interface: 1. Click on Settings->Dial Plan->Dial-now. 2. Enter the desired value (e.g., 2xx) in the Rule field. 3. Enter the desired line ID in the Account field or leave it blank.
Customizing Your Phone Note 2. Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. 3. Click Confirm to accept the change. Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary when dialing a phone number outside the code area. For example, an area code is configured as "Code: 0592, Min Length: 1, Max Length: 15".
User Guide for the SIP-T46G IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 78. 4. Note Click Confirm to accept the change. The default values of minimum and maximum length are 1 and 15 respectively. Area code is configurable via web user interface only. You can block some specific numbers (up to 10) from being dialed on your phone.
Customizing Your Phone For more information on the valid value of the Account field, refer to Replace Rule on page 78. 4. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.
User Guide for the SIP-T46G IP Phone For multiple emergency numbers, enter a comma between every two numbers. The default emergency numbers are 112, 911 and 110. 3. Note Click Confirm to accept the change. Emergency number is configurable via web user interface only. You can enable live dialpad on the SIP-T46G IP phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key.
Customizing Your Phone 4. Note Click Confirm to accept the change. Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the speakerphone key or the line key. You can also configure a delay, where the phone will dial out the hotline number automatically after the designated period of time. To configure the hotline number via phone user interface: 1. Press Menu->Features->Others->Hot Line. 2.
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Basic Call Features The SIP-T46G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T46G IP phone.
User Guide for the SIP-T46G IP Phone Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 34 and Call History Management on page 53.
Basic Call Features - With the handset on-hook, enter the desired number using the keypad. Press , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad.
User Guide for the SIP-T46G IP Phone When you are not in another call, you can answer a call in one of three ways: Using the handset Using the speakerphone Using the headset Note You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Do Not Disturb mode to reject the incoming calls without ringing on your phone. For more information, refer to Do Not Disturb (DND) on page 99.
Basic Call Features Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: - Press the Answer soft key. The incoming call is answered and the original call is placed on hold. - Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold.
User Guide for the SIP-T46G IP Phone To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1. Press 2. Press press when the phone is idle. or to select the desired entry from the placed calls list, and then or the Send soft key. To view the placed calls list when the phone is in the pre-dialing interface, you should enable recent call in dialing in advance.
Basic Call Features To view placed calls list when the phone is in the pre-dialing interface: 1. Pick up the handset, press the speakerphone key or press the line key. The LCD screen displays the placed calls list. You can use auto answer to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis. To configure auto answer via phone user interface: 1. Press Menu->Features->Auto Answer. 2. Select the desired line and then press the Enter soft key. 3.
User Guide for the SIP-T46G IP Phone The icon appears on the LCD screen. Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone. You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1.
Basic Call Features To use auto redial: When the called party is busy, the LCD screen prompts the following: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
User Guide for the SIP-T46G IP Phone 2. Press or , or the Switch soft key to select Enabled from the Call Completion field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Call completion is configurable via web user interface at the path Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1.
Basic Call Features 3. Note Press the OK soft key to redial the number. Call completion is not available on all servers. For more information, contact your system administrator. You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select a desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
User Guide for the SIP-T46G IP Phone To mute a call: 1. Press during an active call. The LCD screen indicates that the call is now muted. The mute key LED illuminates solid red when the call is muted. To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold.
Basic Call Features Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following: Press - or to switch between the calls, and then press the Resume soft key to retrieve the desired call. Press the corresponding line key to retrieve the call. - If more than two calls are on hold, a numbered prompt appears on the LCD screen, for example "2/4", indicating that this is the second call out of four calls. You can use DND to reject incoming calls automatically on the phone.
User Guide for the SIP-T46G IP Phone Note 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon on the idle screen indicates that DND is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls) will appear on the LCD screen.
Basic Call Features To activate DND in custom mode for a specific account: 1. Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts on the phone. 2. Press or to select the desired account and then press the Enter soft key. 3. Press or soft key to select On to activate DND. 4. Press the Save soft key to accept the change. If you activate DND for the default account, the associated line icon will change to , and the icon will appear on the status bar.
User Guide for the SIP-T46G IP Phone To activate DND in custom mode for all accounts: 1. Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts registered on the phone. 2. Press the All On soft key to activate DND for all accounts. 3. Press the Save soft key to accept the change. The icon appears on the idle screen, and all line icons change to .
Basic Call Features 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. Note DND authorized number is configurable via web user interface only.
User Guide for the SIP-T46G IP Phone You can enable/disable call forward for the phone system, or you can customize call forward for each or all accounts. Two call forward modes: Phone (default): Call forward is effective for the phone system. Custom: Call forward can be configured for each or all accounts. To configure the call forward mode via web user interface: Note 1. Click on Features->Forward & DND. 2. In the Forward block, mark the desired radio box in the Mode field. 3.
Basic Call Features On Code or Off Code field. b.) If you select Busy Forward: 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c.
User Guide for the SIP-T46G IP Phone 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon on the idle screen indicates that the call forward is enabled. To enable call forward in custom mode: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired account, and then press the Enter soft key. 3.
Basic Call Features The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. b.) If you select Busy Forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.
User Guide for the SIP-T46G IP Phone 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. c.) If you select No Answer Forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field. 2) Enter the destination number you want to forward unanswered incoming calls to in the Forward to field.
Basic Call Features 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. 5. Press the Save soft key to accept the change or the Back soft key to cancel. If you activate call forward for the default account, the associated line icon will change to , and the icon will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change to .
User Guide for the SIP-T46G IP Phone 3. Press or to select the desired forwarding type, then press the Enter soft or , or the Switch soft key to select Disabled to disable the call key. 4. Press forward. 5. Press the Save soft key to accept the change. Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, press the Forward soft key. 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Send soft key.
Basic Call Features 2. Enter the number you want to transfer the call to. 3. Press to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: 1. Press 2. Do one of the following: - or the Transfer soft key during a call. Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance.
User Guide for the SIP-T46G IP Phone advance. Refer to Directory on page 35 for more information). - Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 35 and Remote Phone Book on page 51 for more information). 3. Press or to dial out. 4. After the party answers the call, press or the Transfer soft key to complete the transfer.
Basic Call Features You can create a conference with other two parties using the phone’s local conference. You can create a conference between an active call and a call on hold by pressing the Conference soft key. The SIP-T46G also supports network conference. Note Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T46G IP phone supports up to 3 parties (including yourself) in a conference call.
User Guide for the SIP-T46G IP Phone During the conference call, you can do the following actions: - Press - Press the Split soft key to split the conference call into two individual calls on hold. - Press the Manage soft key, and then press or the Hold soft key to place the conference on hold. or to select the desired party: Press the Far Mute soft key to forbid the party from speaking. The muted party can hear everyone, but no one can hear the muted party.
Basic Call Features 3. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. 4. Note Click Confirm to accept the change. Network conference is configurable via web user interface only. To set up a network conference call: 1. Place a call to the first party. 2. Press the Conference soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and then press , , or the Send soft key. 4.
User Guide for the SIP-T46G IP Phone You can use call park to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible prompt on the LCD screen. Note Call park is not available on all servers.
Basic Call Features 3. User on phone A walks to an available conference room where the phone is designated as phone C. The user dials the call park retrieve code to retrieve the parked call. The system establishes call between phone C and B. Note The call park code and call park retrieve code are predefined on the system server. Contact your system administrator for more information.
User Guide for the SIP-T46G IP Phone 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 118 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the directed call pickup code in the Directed Call Pickup Code field. 5. Click Confirm to accept the change.
Basic Call Features To pick up a call directly: 1. Pick up the handset. 2. The DPickup soft key appears on the LCD screen. 3. Press the DPickup soft key on your phone when the target phone receives an incoming call. 4. Enter the phone number which is receiving an incoming call. 5. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as a directed pickup key via phone user interface or web user interface.
User Guide for the SIP-T46G IP Phone 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 120 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change.
Basic Call Features To pick up a call in the group: 1. Pick up the handset. 2. The Gpickup soft key appears on the LCD screen. 3. Press the Gpickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as group pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the group pickup key directly.
User Guide for the SIP-T46G IP Phone 4. (Optional.) Press or , or the Switch soft key to select the desired value from the Send Anonymous Code field. 5. (Optional.) Enter the anonymous call on code and off code respectively in the On Code and Off Code field. The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone. 6. Press the Save soft key to accept the change or the Back soft key to cancel.
Basic Call Features To configure anonymous call rejection via phone user interface: 1. Press Menu->Features->Anonymous. 2. Select the desired line and then press Enter soft key. 3. Press or to scroll to the Local Anonymous Rejection field. 4. Press or , or the Switch soft key to select Enabled from the Local Anonymous Rejection field. 5. (Optional.)Press or , or the Switch soft key to select the desired value from the Send Anonymous Rejection Code field. 6. (Optional.
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Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T46G IP phone. Topics include: Busy Lamp Field (BLF) BLF List Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. You can use BLF to monitor a specific line for status changes on the phone.
User Guide for the SIP-T46G IP Phone 7. (Optional.) Enter the pickup code in the Extension field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. BLF key is configurable via web user interface at the path DSSKey->Line Key. You can enable audio alert feature for BLF pickup on the phone. This allows the monitoring phone to play a warning tone when the monitored line receives an incoming call. You can also enable visual alert feature for BLF pickup on the phone.
Advanced Phone Features When the monitored line receives an incoming call, the following occurs on your phone: The phone plays a warning tone (if enabled). The BLF key LED flashes red. The caller ID appears on the LCD screen (if enabled). In the following figure, the LCD screen shows an incoming call from Joy on the monitored line.
User Guide for the SIP-T46G IP Phone the call directly. Before picking up an incoming call, ensure that the directed pickup code has been configured in advance. If the directed pickup code is not configured, the phone will place a call to the monitored user instead of picking up the incoming call of the monitored user when you press the BLF List key. When there is a conversation on the monitored user, press the BLF list key to barge in and set up a conference call.
Advanced Phone Features 7. Note Click Confirm to accept the change. For more information on BLF List URI/BLF List Code/BLF List Barge In Code/BLF List Retrieve Call Parked Code, contact your system administrator. According to the response message from the server, the IP phone will automatically configure the BLF List keys beginning from the first unused DSS key (The default order of BLF list keys assigned automatically is Line Key->Ext Key).
User Guide for the SIP-T46G IP Phone 5. 6. (Optional.) Enter a string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL record key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter a string that will appear on the LCD screen in the Label field. 5. Enter the URL (e.g., http://10.1.2.224/phonerecording.
Advanced Phone Features You place a new call To record a call: 1. Press the Record or URL Record key during a call. If the recording starts successfully, the recording icon will appear on the LCD screen and the Record or URL Record key LED will flash green. 2. Press the Record or URL Record key again to stop recording. The recording icon disappears from the LCD screen and the Record or URL Record key LED goes out.
User Guide for the SIP-T46G IP Phone To configure a hot desking key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Hot Desking from the Key Type field. 5. (Optional.) Enter a string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel.
Advanced Phone Features The login wizard will be displayed as below: 3. Enter the login information in each field. 4. Press the Save soft key to login or the Back soft key to cancel. Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer incoming intercom calls.
User Guide for the SIP-T46G IP Phone 6. Enter the remote extension number in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom key is configurable via web user interface at the path DSSKey->Line Key. To place an intercom call: 1. Press the intercom key when the phone is idle. The phone is automatically connected to the extension specified in the Value field. 2. Press the intercom key again or the Cancel soft key to end the intercom call.
Advanced Phone Features 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. These specific parameters are configurable via web user interface at the path Features->Intercom. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call.
User Guide for the SIP-T46G IP Phone You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling.
Advanced Phone Features 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Paging list key is configurable via web user interface at the path DSSKey. To configure paging list via phone user interface: 1. Press the paging list key when the phone is idle. 2. Press or to select a desired paging group. The default tag is Empty if it is not configured before. 3.
User Guide for the SIP-T46G IP Phone 6. Enter the group name in the Label field. 7. Press the Save soft key to accept the change. 8. Repeat the step 2-7, you can add more paging groups. Paging list is configurable via web user interface at the path: Directory->Multicast IP. To delete paging group via phone user interface: 1. Press the Paging list key when the phone is idle. 2. Press 3. Press the Option soft key. 4. Press the Delete soft key. 5.
Advanced Phone Features The default codec is G722. 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen will display the icon indicate that it is providing high definition voice. to Default codec for multicast paging is configurable via web user interface only. To send RTP stream via a multicast paging key: 1. Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port).
User Guide for the SIP-T46G IP Phone 2. Press the Hold soft key to place the current multicast RTP session on hold. 3. Press the End Call soft key to cancel the multicast RTP session. Note Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold. To send RTP stream via a paging key list: 1. Press the paging list key when the phone is idle. 2. Press or 3.
Advanced Phone Features Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold.
User Guide for the SIP-T46G IP Phone that would be heard by the party placed on hold. To use this feature, you should specify a SIP URI pointing to a Music on Hold Server account. When a call is placed on hold, the phone will send a SIP INVITE message to the Music on Hold Server account. The Music on Hold Server account automatically answers the SIP INVITE messages and immediately plays audio from some source located anywhere (LAN, Internet) to the held party.
Advanced Phone Features configure an ACD key in advance. Note Make sure ACD is enabled on your IP phone. For more information on enabling ACD, contact your system administrator. To configure an ACD key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T46G IP Phone After configuring an ACD key, you can press the ACD key to log into the ACD system. After logging in, you are ready to receive calls from the ACD system. You can press the ACD key to show your current ACD user status. You can press the Available/Unavailable soft key to change your ACD user status. ACD user status synchronizes on both IP phone and ACD system.
Advanced Phone Features To read a text message: Note 1. Press Menu->Message->Text Message->Inbox. 2. Select the desired message and then press the View soft key. If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly. To send a text message: 1. Press Menu->Message->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key. 4. (Optional.
User Guide for the SIP-T46G IP Phone 3. Compose the new text message. You can press the abc soft key to change the input mode. 4. Press the Send soft key after completing the content. To delete a text message: 1. Press Menu->Message->Text Message->Inbox (Sent Box, Outbox or Draftbox). 2. Select the desired message and then press the Option soft key. 3. Select Delete to delete the desired message. The LCD screen prompts "Delete message?". 4.
Advanced Phone Features You can leave voice mails for someone else using the SIP-T46G IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red. The LCD screen will prompt that the phone receives a new message with the number of waiting voice mails (e.g., New Voice Mail(1)) and display an icon.
User Guide for the SIP-T46G IP Phone 3. Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g., *97). 4. Note Press the Save soft key to accept the change or the Back soft key to cancel. Voice mail access codes must be predefined on the system server. Contact your system administrator for the more information. To listen to voice mails: 1.
Advanced Phone Features The SIP-T46G IP phone supports MWI when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI will be indicated in three ways: a warning tone, an indicator message (including a voice mail icon) on the LCD screen, and the power indicator LED slow flashes red. This will be cleared when you retrieve all voice mails or delete them.
User Guide for the SIP-T46G IP Phone 5. Enter the period time in the MWI Subscription Period (Seconds) field. 6. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable Subscribe MWI to Voice Mail via web user interface: 150 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 5.
Advanced Phone Features The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note MWI subscription is configurable via web user interface only.
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Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T46G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the phone is plugged into a socket controlled by a switch that is on.
User Guide for the SIP-T46G IP Phone You can also find the MAC address from the phone’s bar code on the back of the phone. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For the installation instructions, refer to Phone Installation on page 11. Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether the dial tone is present for one of the audio modes.
Troubleshooting authentication if the server requires. Display name is the caller ID that will be displayed on the callee’s LCD screen. Server configuration may override the local configuration. Why does the phone play a tone when there is a call on hold? How to disable it? When there is a call on hold, the phone will play a hold tone every 30 seconds. Call hold tone is enabled by default. Call hold tone and the interval of playing a hold tone are configurable via web user interface only.
User Guide for the SIP-T46G IP Phone Why I can’t send an SMS to any other phone? SMS depends on support from a SIP server. Contact your system administrator for more information. How to change the user password? To change the user password via web user interface: 1. Click on Security->Password. 2. Select User from the pull-down list of User Type. 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Confirm to accept the change.
Troubleshooting 4. Select the desired value (Optional or Compulsory) from the pull-down list of RTP Encryption (SRTP). 5. Note Click Confirm to accept the change. SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the IP phone. Any reboot of the phone may take a few minutes.
User Guide for the SIP-T46G IP Phone How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: 1. Click on Settings->Configuration. 2. Click Start to begin capturing signal traffic. 3. Recreate the error to be documented in the trace. 4. Click Stop to stop the capture. 5. Click Export to open file download window, and then save the file to your local system.
Troubleshooting 5. Click Export to open file download window, and then save the file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information. Note It is recommended to reset the syslog level to 3 after exporting the system syslog. How to export/import the phone configurations? We may need you to provide the phone configurations to help analyze your problem. In some instance, you may need to import configurations to your phone.
User Guide for the SIP-T46G IP Phone 2. In the Export or Import Configuration block, click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: 1. Click on Settings->Configuration. 2. In the Export or Import Configuration block, click Browse to locate a configuration file from your local system. 3. Note Click Import to import the configuration file. The file format of configuration file must be *.bin.
Troubleshooting 3. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. 4. Click OK to confirm upgrading. How to reset the phone? Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem. Three ways to reset the phone: Full Reset: All configurations and userdata on the phone will be reset.
User Guide for the SIP-T46G IP Phone 4. Press the OK soft key. The LCD screen prompts “Welcom Initializing…Please wait”. The phone will be reset to factory settings sucessfully after startup. Note 162 Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T46G IP Phone Place the device on a stable and level platform. Please do not place heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix A-Time Zones Time Zone −11:00 −10:00 −09:30 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:30 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali) United Stat
User Guide for the SIP-T46G IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +04:30 +05:00 +05:00 +05:00 +05:00 +05:30 +05:45 +06:00 +06:00 +06:30 +07:00 +07:00 +08:00 +08:00 +08:00 +08:00 +08:45 +09:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 166 Time Zone Name France(Paris) Germany(Berlin) Hungary(Budapest) Ita
Appendix A-Time Zones Time Zone +10:00 +10:30 +11:00 +11:00 +11:30 +12:00 +12:00 +12:45 +13:00 +13:30 +14:00 Time Zone Name Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea) Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington, Auckland) Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Chatham Islands Kiribati 167
User Guide for the SIP-T46G IP Phone 168
Index E A About This Guide v Account Management 75 Account Registration 75 Adding Contacts 39 Administrator password 27 Anonymous Call 121 Anonymous Call Rejection 122 Answering Calls 90 Area Code 81 Attaching Stand 11 Audio Settings 31 Auto Answer 90 Auto Redial 94 Automatic Call Distribution 142 B Backlight 22 Basic Network Settings Blacklist 49 Block Out 82 Bluetooth 57 Busy Lamp Field (BLF) BLF List 127 16 125 C Call Completion 95 Call Forward 103 Call Mute 97 Call History Management 53 Call Hold/R
User Guide for the SIP-T46G IP Phone Phone Installation 11 Phone Status 15 Phone User Interface 6 Phone Lock 28 Placing Calls 87 Placing Calls to Contacts 45 Programmable Keys 73 O Outgoing Intercom Calls 133 Overview 1 Optional Accessories 10 R Recent Call In Dialing 92 Redialing Numbers 92 Registration 18 Regulatory Notices 163 Remote Phone Book 51 Replace Rule 78 Recall 97 Ring Tones 32 S Safety Instructions 163 Search Source List in Dialing 46 Searching for Contacts 45 Semi-attended Transfer 110 Servic