Step-by-step Instructions
Start Guide
Sync UP
connected by
What’s Inside Get to know your tracker LED Indicator How to charge
Power button
1
IMEI number
5
Personal ID
6
LED indicator
2
Speaker
3
Light sensor
4
QR code
8
Magnetic charging strip
7
1. Power button- Press and hold the Power button for 3 seconds to turn the device on/off
2. LED indicator- Display the current status of the tracker. For more details refer to page 3
3. Speaker- Press the play sound button on the app to play a sound on the tracker
4. Light sensor- Detects changes in light
5. IMEI Number- Enter this number during the manual pairing process
6. Personal ID- Write your initials or belongings you are tracking
7. Magnetic charging strip- Align the included charger with the magnetic charging strip
8. QR Code- Used to pair the device during onboarding. Just scan and go
Solid yellow: Battery charging
Solid green: Battery fully charged
Blinking red: Low Battery or alert
Blinking green: Pairing mode
Solid green for 2s: Paired
Solid red: Recieved Find My Device command
No light: Standby
• Align the magnetic charging pins of the USB cable with
the magnetic charging port on the back of the device.
• They will be automatically aligned.
• Once those are aligned, connect the USB end to the
charging block (included).
• Connect the travel adapter to an electrical outlet to fully
charge the device.
• The LED indicator will light up yellow when charging.
Get Started
To get started with SyncUP TRACKER, follow these steps
1. Charge your tracker for at least 2 hours
2. Download the app via Apple Appstore or Google Play
and sign into your profile with your T-Mobile
account credentials
3. Add a new tracker by following the app’s onscreen
instructions for a quick scan and connection to the
T-Mobile network
4. Personalize your tracker by selecting what you are
tracking, naming the tracker, picking a custom avatar,
and energy/performance setting
Additional informationSet up a profile Support
What are you tracking?
After signing into the app and adding your tracker,
you can customize what you are tracking.
Easily create a custom tracker profile
Have fun and personalize your tracker Name,
Screen Image (icon type/color or picture), and the
Energy/Performance level, or simply choose the
default settings for what you want to track.
Approved firmware Versions
This device will only operate with firmware versions
that have been approved for use by T-Mobile and
the device manufacturer. If unauthorized firmware
is placed on the device, it will not function.
Additional information
Qualifying plan, app and GPS signal is required.
All illustrations and images simulated. Coverage not
available in some areas. See Terms and conditions
(including Arbitration Provision) at T-Mobile.com, for
additional information, and restrictions and details.
T-Mobile, the T logo, Magenta and the magenta color
are registered trademarks or Deutsche Telekom AG.
SyncUP TRACKER and SyncUP TRACKER logo
are trademarks of T-Mobile.
Still need help?
Reach out to our T-Mobile Team of Experts,
who are available 24/7
How to reach us:
From your T-Mobile phones, please dial 611,
or from any phone dial 1-800-936-8997
Call Us-TTY
TTY service is available for the hearing and
speech impaired. Hours are 5:00am to 10:00pm PT,
daily. Call us toll free at 1-877-296-1018.
For access to our T—Mobile Support Community, visit:
https://support.t-mobile.com
1 2
1 2
Get the App
Search for “SyncUP TRACKER” In the Apple,
Google Play Store: or visit:
www.t-mobile.com/syncuptracker
Open SyncUP TRACKER App on your smartphone
and follow the step-by-step instructions to set up
your tracker.
Verify your smartphone is up to date with the latest
operating system and meets the minimum
technical requirements.
P763554
FPO
FPO
FPO
FPO
FPO
NOTE: For legal review only,
not for layout/design
Tracker Charger Lanyard
90mm
80mm
Cover: Prints T-Mobile Magenta
Logo and Text K/O to White
Header prints
T-Mobile Magenta
Text prints Black
Images print CMYK
Cover: Prints T-Mobile Magenta
Logo and Text K/O to White
Tracker overprints Black
URLs prints T-Mobile Magenta
Artwork scale
Date created
Modified date
Version
100%
08/04/20
v1
IMPORTANT NOTES: Please check this artwork proof thoroughly, including all copy, colors, dielines
and legal/mandatory information, prior to approval. Once the artwork has been approved by you and
released by Pearlsher, we can no longer take responsibility for any errors or omissions, as outlined in
our terms and conditions.
If you have any questions relating to this or if you require any guidance on checking artwork proofs,
then please let us know and we will happily advise. Barcode shown is for positional only and should be
set by printer according to client's specications.
Client / Project
T-Mobile/ SyncUp Tracker Start Guide
Font
Foundry
Telegrotesk Next
URW
Filename:
200817_TMO_SyncUp-Tracker_Start-Guide.ai
FILE NOTES: Color laser copy is for layout purposes only. A color calibrated print-match
sample will be supplied alongside this artwork if appropriate.
Printing Inks & Finishes Information
Non-Adobe Fonts Used
Die Reference: 314AT Tracker 2 QSG Dieline.ai
Paper | Lithographic | 4-Color + Spot Match PANTONE
Process
Cyan
Process
Magenta
Process
Yellow
Process
Black
T-Mobile
Magenta