User Manual

16
What this Warranty Covers - Horizon Hobby, LLC., (Horizon) warrants to
the original purchaser that the product purchased (the “Product”) will be free
from defects in materials and workmanship for a period of 3 years from the
date of purchase.
What is Not Covered - This warranty is not transferable and does not cover
(i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or due to improper use, installation, operation or
maintenance, (iii) modification of or to any part of the Product, (iv) attempted
service by anyone other than a Horizon Hobby authorized service center, (v)
Product not purchased from an authorized Horizon dealer or (vi) Product not
compliant with applicable technical regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY
ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASERS INTENDED USE.
Purchasers Remedy - Horizons sole obligation and purchasers sole and
exclusive remedy shall be that Horizon will, at its option, either (i) service, or (ii)
replace, any Product determined by Horizon to be defective. Horizon reserves
the right to inspect any and all Product(s) involved in a warranty claim.
Service or replacement decisions are at the sole discretion of Horizon. Proof
of purchase is required for all warranty claims. SERVICE OR REPLACEMENT
AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASERS SOLE AND
EXCLUSIVE REMEDY.
Limitation of Liability - HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS
OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT,
NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN
IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Further, in no event shall the liability of Horizon exceed the individual price of
the Product on which liability is asserted. As Horizon has no control over use,
setup, final assembly, modification or misuse, no liability shall be assumed
nor accepted for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability. If you as the purchaser or user
are not prepared to accept the liability associated with the use of the Product,
purchaser is advised to return the Product immediately in new and unused
condition to the place of purchase.
Law - These terms are governed by Illinois law (without regard to conflict of
law principals). This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Horizon reserves the right to
change or modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services - Your local hobby store and/or place
of purchase cannot provide warranty support or service. Once assembly, setup
or use of the Product has been started, you must contact your local distributor
or Horizon directly. This will enable Horizon to better answer your questions
and service you in the event that you may need any assistance. For questions
or assistance, please visit our website at www.horizonhobby.com, submit a
Product Support Inquiry, or call 877.504.0233 toll free to speak to a Product
Support representative.
Inspection or Services - If this Product needs to be inspected or serviced
and is compliant in the country you live and use the Product in, please use
the Horizon Online Service Request submission process found on our website
or call Horizon to obtain a Return Merchandise Authorization (RMA) number.
Pack the Product securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand the rigors of
shipping without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.com/content/service-center_
render-service-center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with instructions for
submitting your product for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address and phone number
where you can be reached during business hours. When sending product into
Horizon, please include your RMA number, a list of the included items, and a
brief summary of the problem. A copy of your original sales receipt must be
included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. If you have any issue
with a LiPo battery, please contact the appropriate Horizon Product
Support office.
Warranty Requirements - For Warranty consideration, you must
include your original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement decisions are at
the sole discretion of Horizon.
Non-Warranty Service - Should your service not be covered by
warranty, service will be completed and payment will be required
without notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the item for
service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this request
with your item submitted for service. Non-warranty service estimates will be
billed a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item to
Horizon for service, you are agreeing to Horizons Terms and Conditions found
on our website http://www.horizonhobby.com/content/service-center_render-
service-center.
ATTENTION: The sale, warranty and service of Zenoah products
distributed by Horizon is limited to the geographic region of North
America. Zenoah products distributed by Horizon cannot be purchased
in other regions and may not be compliant with applicable regulations.
If non-compliant product is received by Horizon for service, it will
not be serviced. Further, the sender will be responsible for arranging
return shipment of the un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense. Horizon will hold non-
compliant Product for a period of 60 days from notification, after
which it will be discarded.
Zenoah 3-Year Limited Warranty
Country of Purchase Horizon Hobby Contact Information Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/RequestForm/
2904 Research Road
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
[e-mail]
877-504-0233
Sales
[e-mail]
800-338-4639
Warranty and Service Contact Information