Quick Start Guide

This Nortek Security & Control LLC product is warranted against defects in material
and workmanship for one year. This warranty extends only to wholesale customers
who buy direct from Nortek Security & Control LLC or through Nortek Security &
Control LLC’s normal distribution channels. Nortek Security & Control LLC does not
warrant this product to consumers. Consumers should inquire from their selling
dealer as to the nature of the dealer’s warranty, if any.
There are no obligations or liabilities on the part of Nortek Security & Control LLC
for consequential damages arising out of or in connection with use or performance
of this product or other indirect damages with respect to loss of property, revenue,
or prot, or cost of removal, installation, or reinstallation. All implied warranties for
functionality, are valid only until the warranty expires. This Nortek Security & Control
LLC Warranty is in lieu of all other warranties expressed or implied.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modications not expressly approved by the manufacturer could
void the user’s authority to operate the equipment.
FCC & IC Notice
This device complies with Part 15 of the FCC Rules and Industry Canada license
exempt standard(s). Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions
suivantes:
1. l’appareil ne doit pas produire de brouillage, et
2. l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d’en compromettre le fonctionnement.
This Class B digital apparatus complies with Canadian ICES-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
Copyright © 2020 Nortek Security & Control LLC 10028260 Rev-B
Nortek Security & Control LLC | 2GIG
®
5919 Sea Otter Place, Ste. 100, Carlsbad, CA. 92010
For technical support in the USA and Canada:
855-2GIG-TECH (855-244-4832)
Email: [e-mail]
Visit www.nortekcontrol.com for technical support hours of operation.
For technical support outside of the USA and Canada:
Contact your regional distributor.
Visit www.2gig.com/dealers/ for a list of distributors in your region.
Troubleshooting - PowerLED States and Colors
Regulatory Information Regulatory Information Limited Warranty
Troubleshooting - Network

Finalizing Installation
FACEPLATE
REMOVAL
ACCESS
ALIGN AND SNAP INTO PLACE
SET
SCREW
(Optional) Changing the Faceplate
• Tighten the security set screw
until snug.
• TURN power ON.
• The Doorbell Camera LED will
be Solid Red.
• In less than a minute, the LED
should ash Green.
• Using your hands, tightly grip the body of the doorbell in one hand and
rmly pull the current faceplate away from the doorbell body. This may
take some effort.
• Once the old faceplate has been removed, align and snap into place
the alternate faceplate.
• Align the notches on the doorbell and mounting plate, then push
downward.
• NOTE: If you don’t feel the doorbell SNAP into place, please check to
ensure the Set Screw is all the way down.
Setup Operation
1 Download Smartphone App
On the resident’s Smartphone, download and install the “2GIG Doorbell”
App from the Google Play Store (for Android phones) or from Apple App
Store (for iOS phones).
Minimum handset version requirement: iOS
10 or Android 9.0
2 Create an Account
With the Smartphone connected to the local network router via WiFi,
select “Create Account.” Enter a name, valid email address, and password
for the account, then select “Create Account.”
Receive the verication e-mail from [e-mail].
Click on the Verify Email button to verify your e-mail. NOTE: Check junk/
spam email folder. This code expires in one day after the email is sent.
After veried, login to the 2GIG app.
3 Connecting to Doorbell Camera
Doorbell should ash Green only during the connection process. The
doorbell will automatically enter this process if the device is connecting
for the rst time.
• If it has connected to a service previously, the doorbell will be Blue.
You will need to factory-reset the doorbell to begin the provisioning
process.
Camera State LED Color LED State
Powering Off OFF NA
Booting Up Red Solid
Wi-Fi in Provisioning Mode Green Flash Slow
WiFi Provisioning in Progress Green Flash Fast
Factory Reset Red Flash Fast
Live Streaming Blue Flash Slow
Doorbell Powered On Blue Solid
Q: The doorbell doesn’t register on the Wi-Fi network. Why?
A: The smart doorbell camera may be out of range of your Wi-Fi network.
Move the router or install a Wi-Fi extender.
Q: The Intelligent Video Doorbell Camera occasionally loses network
connectivity?
A: The Intelligent Video Doorbell may be near the limit your WiFi network
range. Test your network speed from the 2GIG app in ‘Doorbell Settings
-> About -> Network -> Test Network Speed’. IIf you are connected to
the Wi-Fi over 5Ghz and have a poor network speed, you may have better
speeds connected over 2.4Ghz. If the connection still remains poor over
2.4Ghz, please move the router closer to the doorbell or install a Wi-Fi
extender.
Q: How can I connect the video doorbell to a different Wi-Fi network?
A: Unmount the video doorbell from the mounting plate. Press the Factory
Reset button for 5 seconds to reset the device. (Refer to Box 5 for Reset
button locations.) It should then ash Green, making it available for a
new connection process.
Q: Why doesn’t the doorbell camera power up?
A: Refer to installation instructions:
1. Conrm transformer power is turned ON.
2. Conrm Power Kit is installed correctly. Refer to the “Install Power Kit in
Chime Box” section.
3. Conrm wiring / connections are correct and secure.
4. Conrm transformer power is 8 to 24 Volt AC, and with a minimum of
10VA. If the doorbell ashes Red briey when initially supplying power,
try a 20VA+ transformer instead as it could signal there is insufcient
power from the transformer.
Q: The doorbell power cycles off and on?
A: Check that the doorbell camera power wires are securely connected. The
existing doorbell wiring may be bad. (Refer to Steps 6 and 7.)
Q: Why does the doorbell blink Red and not trigger the chime when I press the
doorbell button?
A: If you have not enabled Do-Not-Disturb mode and your doorbell has not
been powered on for some time, the internal doorbell battery could be
on low charge. Please keep the doorbell powered on to allow the internal
battery to charge for at least 30 minutes and the doorbell button should
start triggering the chime again.
(Optional) Wiring Camera WITHOUT Chime
16 VAC TRANSFORMER
SMART
DOORBELL
CAMERA
BLACK WIRE: TRANSFORMER WIRE
✔Important: During doorbell setup in the 2GIG App, please choose
'None' when selecting the chime type. Choosing a mechanical/
electronic chime can potentially damage your transformer with no
chime installed.
Hang Doorbell on Mounting Plate

TABS
SET SCREW
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20cm between
the radiator & your body.
Ce mat¨|riel est compl¨|t¨| par une exposition de rayonnements ICES
pour un environnement naturel. Ce mat¨|riel doit ¨otre install¨| et
se faire avec une distance minimale de 20cm entre les radiateurs
et les autresYour body shop.
The device for operation in the band 5150–5250MHz
is only for indoor use.