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If You Need to Use the Duress Code

In the event that you ﬁ nd yourself needing to transmit a user duress report to the Central Station (for example, being held by an unwanted intruder against your

will), use the steps below to input your system’s unique Duress Code. This notiﬁ es the Central Station that you are in a duress situation without alerting the intruder

that you have contacted your provider for assistance. To learn how to create a unique Duress Code for your system, see “Change the Master User or Duress

Code” on page 16.

To use your system's unique Duress Code:

If the system is armed, tap Disarm. If the system is disarmed, tap

the system logo in the top right corner.

Enter the Duress Code.

After the duress report is received by the Central Station, an operator will respond per the terms deﬁ ned in your individual Service Agreement with your 2GIG

alarm dealer. For more in-depth information about speciﬁ c duress situation protocols, contact your alarm dealer.

NOTE: For compliance with ANSI/SIA CP-01-2010, the Duress Code must be a unique code. For more in-depth information, see the GC3 User

Guide.