User Manual

Copyright © 2019 Nortek Security & Control LLC
74
Firmware Update
For the GC3e Panel to work properly, special fi rmware
is required. This fi rmware contains the background
programming information that tells the GC3e Panel how to
do things. As 2GIG makes improvements to the system,
new fi rmware updates are released and can be installed as
described here.
Installing USB Firmware Updates
If your dealer provides you with a fi rmware update on a
USB drive, you can connect that device to the USB port
to update your system. This gives both the Master User
and Installer the ability update the system’s fi rmware as
needed.
NOTE: To use this feature, you must know the
Master User Code.
To install the fi rmware update:
1. Insert a USB thumb drive storing the desired
fi rmware version into the USB port at the top of the
GC3e Panel.
GC3e Control Panel—Front View
2. When the Update system icon and the Firmware
Update Available from USB Device message
appears, tap Update.
Firmware Update Available from USB Device
NOTE: If you do not tap Update in time, see next
section titled “Installing USB Firmware Updates
(System Icon).”
The GC3e Panel turns BLACK and in a few moments, the
Updating Firmware message appears.
IMPORTANT: During the update process, do NOT
disconnect the GC3e Panel from its power source and do
NOT remove the USB thumb drive from the panel until the
update is complete.
When the update is complete, the system restarts
automatically and a new message appears in the system’s
Inbox to notify users that the fi rmware update was
successful. See “Using the Inbox.”
NOTE: after updating, please wait 3 mins to allow GC3e to
synchronize.
Installing USB Firmware Updates (System Icon)
To install an update:
1. Tap the Update system icon while the USB thumb
drive is inserted.
Update Firmware System Icon
2. At the Update Firmware screen, tap Update
Firmware.
Update Firmware Screen
The GC3e Panel turns BLACK and in a few
moments, the Updating Firmware message
appears.
IMPORTANT: During the update process, DO NOT
disconnect the GC3e Panel from its power source
and do NOT remove the USB thumb drive from the
panel until the update is complete.