User guide

Troubleshooting 6.3
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6.3 Troubleshooting
For tips for the solution of other potential problems see faq.2n.cz.

No LED is on after power up
 Check the power supply.

All LEDs are on. No call is currently in progress.
 EasyGate is in the special PCManager-based programming mode - exit the
PCManager to reset EasyGate.
 Try to switch EasyGate off and on, the LEDs should go off in 3s and signal
the status of EasyGate.

EasyGate does not register to GSM
 Check the SIM card.
 Check the PIN.
 Check the antenna connection.
 Select a place with a good GSM signal.

No tone can be heard after line off-hook
 Check the telephone line connection.
 EasyGate is not initialized properly upon start (approx. 10s after power
up).
 EasyGate is not supplied with power.

EasyGate keeps transmitting a tone during dialing, not receiving the dialing
 Select the correct dialing type (DTMF or pulse).

EasyGate does not communicate with PC
 Check the serial cable connection.
 Check the COM number setting on PC.
 Check the COM parameters (1200-115200 bps, 8N1).
 EasyGate is not registered to GSM network.
 A dialing or outgoing call establishing process takes place on EasyGate.
 An incoming call is ringing on EasyGate.