Owner's manual

2322N TELEKOMUNIKACE a.s., www.2n.cz
®
Incoming CallsFigure:
There are three tables to the right like in the Intercoms menu. Use the column filters
for search; refer to the call describing subsections. The Responsible technicians table
displays the technicians responsible for the intercom administration and helps quickly
select and send the appropriate technician. The Alarm calls table displays a list of alarm
calls from the given intercom including the call date/time (Timestamp), call-processing
Agent and Note added during the alarm call. The Checking calls table shows all check
calls from the given intercom since intercom addition to the database. Each record
includes its date/time and result.
The last item of the screen is Note where a note can be added anytime while the
intercom card is displayed in this window, i.e. after ringing, during the call and after
the call end. If you press Save, you will lose the editing option and return to the
application relax state and the note will be added to the Alarm calls table. The
maximum note length is 300 characters. Find the count of used/total characters per
note next to the Note heading.
Click Transfer to transfer an active call to one of the Available dispatchers/technicians,
i.e. those who are online logged in to the system; see the figure below.2N Lift8
®
Note
The Outgoing call window provides identical formats and functions as the
Incoming call window.