NBX Business Telephone Guide ® NBX Networked Telephony Solutions System Release 5.0 Part Number 900-0210-01 Published April 2005 http://www.3com.
3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064 Copyright © 1998–2005, 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
CONTENTS ABOUT THIS GUIDE How to Use This Guide 10 Conventions 10 Documentation 11 Comments on the Documentation 1 12 GETTING STARTED Setting Up Your Password and Voice Mail for the First Time NBX NetSet Utility 15 Starting the NBX NetSet Utility 16 Navigation and Shortcut Icons in the NBX NetSet Utility Quick Reference Guides 17 2 24 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES Telephone Buttons and Controls 25 Programmable Access Buttons 28 Status Lights for System Appearance Buttons 4 16 3CO
Listening to NBX Messages 34 Message Indicators 34 Listening from Your Computer 35 Listening from Your 3Com Telephone 35 Listening from Any Internal 3Com Telephone 35 Listening from an External Location 35 Managing Your Messages 36 Information About Your Messages 37 Replying to a Message 37 Forwarding a Message 38 Creating and Sending a Message 39 Using Voice Mail Group Lists 40 Viewing System Groups 40 Creating Personal Groups 40 Modifying or Deleting Personal Groups 41 Marking a Message as Private or U
Forwarding Incoming Calls 51 Call Coverage Points 51 Condition to Forward Calls 51 Setting Call Forward from the Telephone 51 Setting Call Forward from the NetSet Utility 54 Call Forward Precedence 56 Putting a Call on Hold 57 Dialing Another Call 57 More Than One Call 57 Transferring a Call 58 Announced (Screened) Transfer 58 Blind Transfer 58 Direct Mail Transfer 59 Establishing a Conference Call 59 Disconnecting the Last Person That You Called 60 More About Conference Calls 61 Setting the Volume 61 6
Using a Headset 76 With the 3Com Manager’s Telephone and 3Com 3102 Business Telephone 76 General Headset Instructions 76 Returning to the Headset After a Long Delay 77 Using Hands Free Active on Intercom 78 Palm Integration 78 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Listening to Your Messages in Your E-mail 80 Account (Billing) Codes 80 Caller ID 81 Internal and External Caller ID 81 Calling Line Identity Restriction (CLIR) 82 Call Pickup 83 Directed Call Pickup on a Specific Telephone 83 Group Call
Using Message Waiting Indicator to Telephone Sending an MWI Message 98 Retrieving an MWI Message 98 Deleting MWI Messages 99 Cancelling an MWI Message 99 Dialing a Call to a Remote Office 100 Using Unique Extensions 100 Using Site Codes 101 Bridged Extensions 102 Delayed Ringing 103 Using Pulse Dialing 103 Additional Applications 105 8 FEATURE CODES NBX Tones 107 Feature Codes with 3Com Telephones 3Com Business Telephone 109 Using Feature Codes 109 9 98 108 3COM 3105 AND 1105 ATTENDANT CONSOLES 3Co
Moving Your Telephone 128 Swapping Telephones 128 Cleaning Your Telephone 128 Troubleshooting Problems 128 INDEX
ABOUT THIS GUIDE This guide is intended for anyone using: ■ 3Com® Business Telephones ■ 3Com Attendant Consoles ■ NBX Complement Attendant Software. It includes information about using the NBX Voice Mail system and the NBX NetSet™ administration utility for personal telephone settings.
ABOUT THIS GUIDE How to Use This Guide Conventions Table 1 shows where to look for specific information in this guide.
Documentation 11 Table 3 lists conventions that are used throughout this guide. Table 3 Icons Icon Documentation Type Description Information note Information that describes important features or instructions. Caution Information that alerts you to potential loss of data or potential damage to an application, system, device, or network. Warning Information that alerts you to potential personal injury.
ABOUT THIS GUIDE Comments on the Documentation Your suggestions are important to us. They help us to make the NBX documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.
1 GETTING STARTED As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: ■ Setting Up Your Password and Voice Mail for the First Time ■ NBX NetSet Utility ■ Quick Reference Guides For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™ utility.
CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password Feature 3Com Phones Analog Telephones Password — Set Initially Message button and If your system uses NBX follow the voice prompts Messaging, follow the NBX voice prompts to set your NBX password (which is the same for the NBX NetSet utility and voice messaging) OR use OR, for systems that do the NBX NetSet utility, described next.
NBX NetSet Utility 15 After you have set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name announcement tells callers that they have reached your voice mailbox. Then follow the voice prompts to record your personal greeting. Your personal greeting lets callers know important information about you, for instance, that you are on vacation, available at another number, or unavailable for a specified amount of time.
CHAPTER 1: GETTING STARTED Starting the NBX NetSet Utility To use the NBX NetSet utility, you need a computer that is connected to your local area network (LAN) and that has a web browser. (You do not need Internet access.) To start the NBX NetSet utility: 1 Ask your administrator for the IP address (or DNS host name) for your NBX system. In the web browser on your computer (Microsoft Internet Explorer version 5.
Quick Reference Guides 17 Telephone Guides (including this guide) NBX Feature Codes Guide Quick Reference Guides To open and print a copy of the Quick Reference Guides for the most frequently used features on your telephone: 1 Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility” earlier in this chapter. 2 Click Telephone Quick Reference. The quick reference guide that pertains to your telephone appears. Adobe Acrobat Reader 5.0 or higher is required to view the file.
CHAPTER 1: GETTING STARTED
2 3COM 3102 BUSINESS TELEPHONE This chapter describes the buttons, controls, and features on the 3Com® 3102 Business Telephone. It covers these topics: ■ Telephone Buttons and Controls ■ Programmable Access Buttons ■ Status Lights for System Appearance Buttons For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ utility.
CHAPTER 2: 3COM 3102 BUSINESS TELEPHONE Figure 1 3Com 3102 Business Telephone 1 Soft buttons — Allow you to select items that are displayed in the telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5.
Telephone Buttons and Controls ■ System-wide speed dial numbers ■ Call forward setting for all calls 21 4 Scroll buttons (Up, Down, Left, Right) — Allow you to scroll through the items in the telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5. The left and right buttons are reserved for future use. 5 Program button — Reserved for future use. 6 Programmable Access buttons — Allow you and your administrator to assign features to specific buttons.
CHAPTER 2: 3COM 3102 BUSINESS TELEPHONE 17 Hands Free button — Allows you to answer internal (intercom) calls without picking up the handset. To activate this feature, press the button before calls come in to your telephone. When the feature is enabled, the indicator is lit. When you receive an internal call, your telephone sounds a tone and activates the speaker phone. An external call (a call from outside your NBX system) rings to your telephone as usual.
Programmable Access Buttons 23 Figure 2 3102 Access Buttons Access buttons have these default settings, which your administrator can change: 1 In most circumstances, your administrator designates these three system appearance buttons as lines for incoming and outgoing calls. 2 Personal Speed Dial 1. See “Speed Dials” in Chapter 6.
CHAPTER 2: 3COM 3102 BUSINESS TELEPHONE 14 Personal Speed Dial 9 15 Personal Speed Dial 10 16 Headset — Press this button to enable the use of a headset that is connected to the telephone. Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a System Appearance button.
3 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES This chapter describes the buttons, controls, and features on the following 3Com® Telephones: ■ 3Com 1102 Business Telephone ■ 3Com 2102 Business Telephone ■ 3Com 2102-IR Business Telephone The chapter covers these topics: ■ Telephone Buttons and Controls ■ Programmable Access Buttons ■ Status Lights for System Appearance Buttons For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes
CHAPTER 3: 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES Figure 3 3Com Business Telephone (2102-IR Shown) 1 Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox.
Telephone Buttons and Controls 27 2 Soft buttons — Allow you to select items that are displayed in the telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5. The soft buttons, from left to right, are: ■ Slct (Select) ■ Back (returns you to the next higher level in the menu) ■ Exit (leaves the display panel menus) 3 Scroll buttons (Up, Down) — Allow you to scroll through the items in the telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5.
CHAPTER 3: 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES 13 Mute button — Enables you to prevent callers from hearing what you are saying during a telephone call. Press the Mute button to turn off the telephone’s microphone when you are using the handset or when your telephone is in speaker phone mode. To turn off the Mute feature, press the Mute button again. 14 Infrared Port (2102-IR only) — Receives infrared signals from a hand-held device running the Palm Operating System.
Programmable Access Buttons 29 Figure 4 Access Buttons on 3Com 1102, 2102, and 2102-IR Telephones 1 7 2 3 4 5 6 8 Access buttons have these default settings, which your administrator can change: 1 Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. See Chapter 8 for a list of features and codes and how to use them. 2 Direct Mail Transfer button — Sends a call directly to another user’s voice mailbox.
CHAPTER 3: 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a System Appearance button.
4 NBX MESSAGING This chapter describes the NBX® Networked Telephony Solutions voice messaging features.
CHAPTER 4: NBX MESSAGING Important Considerations Changing Your Password ■ The steps are the same for initially setting up the name announcement, personal greetings, and passwords for personal, greeting-only, and phantom mailboxes. See “Setting Up Your Password and Voice Mail for the First Time” in Chapter 1 for details. (Your administrator creates group mailboxes and their passwords.
Changing Your Name Announcement and Personal Greetings Security Tips Changing Your Name Announcement and Personal Greetings 33 ■ Change your password often. ■ Do not use passwords that can easily identify you, such as your phone extension or birth date. ■ Avoid simple passwords such as 1234 or 0000. ■ Use numbers only; do not use letters, *, or # as part of your password. ■ Longer passwords are more secure. You can use up to 10-digits for your password. ■ Never tell your password to anyone.
CHAPTER 4: NBX MESSAGING 3 Select a greeting. a Click Select to choose the greeting as the active greeting. b Click Listen to hear the greeting. c Click Delete to delete the greeting. You cannot delete greeting number 1; you can re-record it through the phone. If you forget your password, the administrator can set it to be your extension number. Then follow the instructions in Table 4 in Chapter 1 to change it to a more secure password. Also see “Security Tips” earlier in this chapter.
Listening to NBX Messages Listening from Your Computer 35 To listen to your messages from your computer, you must have a way of playing audio files: ■ A USB audio device such as a USB headset and an operating system that supports USB OR ■ A sound card, an application such as Windows Media Player, and either headphones or speakers 1 Log in to the NBX NetSet utility with your extension and password. 2 Select a message in User Information > Voice Mail Messages. 3 Click Listen.
CHAPTER 4: NBX MESSAGING ■ If you call the main telephone number of your organization and: ■ ■ Managing Your Messages The Automated Attendant answers — Press * * during your personal greeting. At the prompts, enter your extension and password, and press #. The receptionist answers — Ask to be transferred to your voice mail. Press * during your personal greeting. At the prompts, enter your extension and password, and press #.
Replying to a Message Information About Your Messages 37 To listen to date, time, and sender information about a message in your mailbox, press 6 during or after the message, and then press one of these buttons: Date and time information. Sender information. Listen to the previous message. Replying to a Message You can send a reply to a voice mail message, provided that the NBX system has received the necessary caller ID information.
CHAPTER 4: NBX MESSAGING Forwarding a Message You can forward most messages, with or without comments. If you receive a message that is marked Private, you cannot forward it. To forward a message: 1 Log in to your voice mailbox at your telephone or remotely. 2 Listen to a message that you want to forward, and press 5. 3 After the tone, record an introductory message and then press # OR if you choose not to record a comment, press # when you hear the tone.
Creating and Sending a Message Creating and Sending a Message 39 To create and send a message directly without actually making a call, follow these steps: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that is at least 2 seconds long, and press # to end the recording. 4 Optionally, press one of these buttons, OR proceed to step 5. Re-record the message. Review the message. Mark the message Private or Urgent.
CHAPTER 4: NBX MESSAGING Using Voice Mail Group Lists A Voice Mail Group, also called a mail group or mail list, is a collection of extensions with a special “group number.” Use it to send a message to everyone on the list at the same time. A Voice Mail Group is not the same as an ACD Group, Hunt Group, or Calling Group. See “Automatic Call Distribution Groups, Hunt Groups, and Calling Groups” in Chapter 7. Viewing System Groups System Voice Mail Groups can be set up by your administrator.
Using Voice Mail Group Lists 41 7 Dial one of these destination numbers plus #: ■ The internal extension or mailbox number of the recipient ■ A speed dial number. See “Speed Dials” in Chapter 6 ■ Another personal or system group list number ■ A VPIM extension ■ A site code plus extension (to send to a user on another NBX system in your organization).
CHAPTER 4: NBX MESSAGING 3 Dial 3 for Group Lists. 4 Press 1, 3, or 4: Review your list of groups. Create a group. Delete a group. Add or delete group members. See step 5. Return to the main menu. 5 To add members to a group or delete members from one, press 4. a To add one or more members to the group, dial one of these destination numbers plus #: ■ The internal extension or mailbox number of the recipient ■ A speed dial number. See “Speed Dials” in Chapter 6.
Marking a Message as Private or Urgent 43 To review or modify a Personal Voice Mail Group from the NBX NetSet utility: 1 Log in Netset > NBX Messaging > Personal Group List. You see a list of your current personal voice mail groups. 2 Select the group to review or modify. 3 Click Modify. 4 You can change the Name for the group. 5 You can enter any VPIM extensions in the VPIMs box. 6 You can select members from the Non-Members list and move them to the Members list by clicking the left arrow.
CHAPTER 4: NBX MESSAGING 3 To mark the message Urgent, press 1. To mark the message Private, press 2. 4 To send the marked message, press 1, or listen to the prompts for other choices. Other Ways to Manage Your Voice Mail Messages You can listen to and, in some configurations, delete your voice messages from within an e-mail application or a messaging application using your Internet browser. For details, see “Listening to Your Messages in Your E-mail” in Chapter 7.
Other Kinds of Mailboxes 45 In addition to preventing a caller from leaving a message, a greeting-only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension Avoid adding a greeting-only mailbox to a personal voice mail group list. Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it. The administrator sets up a phantom mailbox.
CHAPTER 4: NBX MESSAGING
5 STANDARD FEATURES This chapter describes standard features of the NBX® Telephones. It covers these topics: ■ Answering a Call ■ Using the 3Com Telephone Display Panel ■ Dialing a Call ■ Forwarding Incoming Calls ■ Putting a Call on Hold ■ Transferring a Call ■ Direct Mail Transfer ■ Establishing a Conference Call ■ Setting the Volume For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility.
CHAPTER 5: STANDARD FEATURES forwarded or to specify where you want the call to go, see “Forwarding Incoming Calls” later in this chapter. Caller ID The display panel on your 3Com Telephone shows the name and extension of an internal caller. For an external caller, if your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number.
Using the 3Com Telephone Display Panel 49 3 Use the scroll keys to move to the name or number that you want to call. Verify that the cursor is at the entry you want, and press the button under Slct. 4 To move back to the previous menu, press the button under Back. 5 To leave the lists entirely, press the Exit soft button. OR press an Access button that is programmed for Release. OR hang up.
CHAPTER 5: STANDARD FEATURES Dialing a Call An Internal Call This section describes standard dialing features. For information on dialing from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet utility. To dial an internal call: 1 Pick up the handset. On 3Com Business Telephones, you can press the Speaker button. You hear the dial tone. If necessary, select an internal line. 2 Dial the person’s 3-digit or 4-digit extension.
Forwarding Incoming Calls Forwarding Incoming Calls 51 You can choose when and where to forward unanswered incoming calls. Unanswered calls that come in directly to your extension go to a call coverage point. You can set different call coverage points for different conditions: default, no answer, busy, and all calls. Unanswered calls that come to your telephone through ACD groups, hunt groups, and calling groups follow the call coverage path that your administrator sets up for the group.
CHAPTER 5: STANDARD FEATURES enter a * if a pause is required between an access code and a destination number. The number that you choose may be limited by your call permissions. To view your permissions, see NBX NetSet > User Information > Call Permissions. From the telephone, you can set call forwarding using feature codes. Use the NetSet utility to see your call forwarding settings. Your administrator can also set programmable access buttons for call forwarding.
Forwarding Incoming Calls 53 To view your current Forward to Mail setting, log in to NBX NetSet > User Information > Feature Settings and see Forward All Calls to VM. Call Forward No Answer To set Call Forward No Answer: 1 Pick up the handset, and press Feature + 466. 2 Dial the number that you want to forward calls to and press #. If the display shows the destination number you want, just press # to accept it. 3 To turn off Call Forward No Answer, pick up the handset and press Feature + 466 again.
CHAPTER 5: STANDARD FEATURES 4 If the telephone number you want was entered previously and displays, press # to accept it. Otherwise, enter the telephone number to forward calls to and press #. To cancel Call Forward All from the display panel: 1 Scroll to CFWD ALL on the display panel. 2 Press the Set soft button to select CFWD ALL. 3 Press the Set soft button again to select Cancel CFWD ALL.
Forwarding Incoming Calls 55 The check box below Forward phone number specifies where you want to forward calls that are not answered at the internal extension that you specified as the Forward phone number.
CHAPTER 5: STANDARD FEATURES ■ If you select the next button, you can select either or both of the following conditions: If you select Call Forward Busy, calls will not ring at all when all of your lines are busy and will be immediately forwarded to the extension or external phone number you specify in the box. If you select Call Forward No Answer, calls ring the number of times you specify in the rings box.
Putting a Call on Hold ■ Putting a Call on Hold 57 If no call forwarding settings are enabled, all calls received this extension is busy are immediately forwarded to the Call Forward Default destination. If this extension is not busy, all calls are forwarded to the Call Forward Default destination after the number of rings specified in the Call Forward Default page of the NetSet utility. You can put a call on hold for any reason. On 3Com Business Telephones: 1 Press the Hold button.
CHAPTER 5: STANDARD FEATURES Transferring a Call Announced (Screened) Transfer When you answer an incoming telephone call, the Transfer feature allows you to send that call from your telephone to any other internal line or, if your call permissions allow, to an outside line. To view your permissions, log in to NBX NetSet > User Information > Call Permissions. Your administrator can change your call permissions.
Direct Mail Transfer Direct Mail Transfer 59 You can transfer a call directly into another user’s voice mailbox. The call does not ring on that user’s telephone. Calls transferred to a user’s mailbox by means of Direct Mail Transfer are always directed into that user’s voice mailbox, even if the recipient has specified a different call coverage point. On a 3Com Business Telephone: 1 While you are on a call, press the Access button assigned to Direct Mail Transfer.
CHAPTER 5: STANDARD FEATURES If the third party is internal and does not answer, the attempt to conference that party is cancelled. You cannot establish a conference call with an NBX user’s voice mailbox. 4 Repeat steps 2 and 3 to conference in a fourth party. Disconnecting the Last Person That You Called ■ You can activate speaker phone operation during the conference call by pressing the Speaker button.
Setting the Volume More About Conference Calls ■ To place your part of a conference call on hold, press the Hold or button. The other parties can talk among themselves, but they cannot hear you. Music on Hold does not play when a conference call is on hold. ■ To transfer a conference call to another telephone, press the Transfer button.
CHAPTER 5: STANDARD FEATURES
6 PERSONALIZING YOUR TELEPHONE Your NBX® Networked Telephony System has many features that can make your telephone easier to use.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE Ringer Tones ■ The settings on your telephone, including your extension, personal settings, and system settings, remain the same even when you move your telephone from one Ethernet jack to another, as long as both Ethernet connections are part of the same LAN.
Speed Dials Personal Speed Dials 65 You can create a list of up to 99 personal speed dials (using ID numbers 601 through 699) for your telephone. These speed dials are available only from the telephone for which they were created. You create, view, and print your personal speed dial list using the NBX NetSet utility. You can view and dial a personal speed dial number using the telephone display panel of a 3Com Telephone.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE To use a personal speed dial: 1 Pick up the handset. Or you can press the Speaker button. 2 Press the Feature button plus the 3-digit personal speed dial code for the number that you want to call. Or scroll to Personal Speed Dials on the display panel, press Slct, scroll to the number that you want to dial, and press Slct again.
Speed Dials 67 Any of the remaining buttons that the administrator has not mapped to a feature or system-wide speed dial is available for a One-Touch speed dial. Use either the One-Touch or the Personal speed dial screen to assign or change the One-Touch speed dial numbers on your telephone. If you make a change in one screen, it appears in the other screen. See “Personal Speed Dials” or follow these steps for the One-Touch screen.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE Printing Labels You can print labels that identify the numbers and features that are assigned to Access buttons on your telephone or attendant console using the LabelMaker in the NBX NetSet utility or on the NBX Resource Pack CD. To print labels for your telephone or attendant console: 1 Log in to NBX NetSet > Speed Dials. 2 Choose Telephone Labels or Attendant Console Labels.
Off-Site Notification 69 If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. To configure off-site notification for your NBX voice mailbox: 1 In NBX NetSet > NBX Messaging > Off-Site Notification, look for the System and Group columns in the upper right corner.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE ■ If you selected EMail for Method in step 4: ■ Enter the e-mail address at which you want to be notified. You can use different e-mail addresses for different Attempts. When you choose to be notified by e-mail message, the NBX system sends you an e-mail message for each voice mail message that you receive. The voice message may be attached to the e-mail message as a WAV file. See the tables in “Notice Behaviors” later in this section.
Off-Site Notification ■ 71 When you activate the Telephone Locking feature on your telephone, the NBX system sends you off-site notification messages only if the notification number (for example, your pager number) is a toll-free telephone number. See “Telephone Locking” later in this chapter. Notice Behaviors These tables explain how the cycle of notice behaviors depends on the method that you select for the first attempt. See the definitions as well as “Resetting the Off-Site Notification Cycle”.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE Attempt Method Effect 2 through 5 as E-mail ■ 2 through 5 as Pager ■ 2 through 5 as Voice Mail ■ You receive an e-mail notice for only the first new voice mail message.* The e-mail notice contains no information about the voice message (like time of receipt and number that called) and no WAV file attachment. You receive a pager call for only the first new voice message.* You receive a telephone call for only the first new voice message.
Do Not Disturb Do Not Disturb 73 When the Do Not Disturb feature is in effect, calls coming in to your telephone immediately go to your default call coverage point without ringing. You set the default call coverage point by logging in to NBX NetSet > User Information > Call Forward Default. See “Forwarding Incoming Calls” in Chapter 5. If Call Forward All is in effect, it overrides Do Not Disturb.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE 3 To disable Do Not Disturb mode, repeat steps 1 and 2. The DO NOT DISTURB message disappears from the display panel. To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to NBX NetSet > User Information > Feature Settings.
Class of Service Override Call Permissions 75 Your administrator establishes Call Permissions to control the types of calls that can be dialed from your telephone. The administrator can configure these permissions to change depending on the time of day. For example, your administrator can prevent long-distance calls from being dialed from your telephone outside of business hours. To view your current call permissions, log in to NBX NetSet > User Information > Call Permissions.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE Using a Headset With the 3Com Manager’s Telephone and 3Com 3102 Business Telephone You can use a headset that has a microphone with any telephone on an NBX system. ■ For how to use a typical headset and amplifier with 3Com Telephones other than the 3Com Manager’s Telephone or 3102 Business Telephone, see “General Headset Instructions” later in this section.
Using a Headset 77 To prepare a headset for all calls: 1 Insert the cord for the headset amplifier into the handset cord receptacle on the underside of the telephone. 2 Insert the cord for the telephone handset into the headset amplifier. 3 Put on the headset. 4 Pick up the telephone handset and set it on your desk.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE It may take a few minutes for your headset to return from the power-saving mode to the active mode when calls first come in, so your telephone may not ring until the headset has returned to active mode, and you may miss a call. If you plan to not use the headset for a long time (for instance, overnight), 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone.
7 GETTING MORE FROM YOUR TELEPHONE SYSTEM This chapter covers these topics: ■ Listening to Your Messages in Your E-mail ■ Account (Billing) Codes ■ Caller ID ■ Call Pickup ■ Automatic Call Distribution Groups, Hunt Groups, and Calling Groups ■ Supervisory Monitoring ■ Call Park ■ Paging ■ Configurable Operators ■ Using Message Waiting Indicator to Telephone ■ Dialing a Call to a Remote Office ■ Bridged Extensions ■ Delayed Ringing ■ Using Pulse Dialing ■ Additional Application
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility. For how to set up your NBX NetSet utility password the first time, see Chapter 1. Listening to Your Messages in Your E-mail You can listen to your voice mail from any computer that allows you to access your e-mail. Your e-mail software application must be IMAP-4 compliant, such as Microsoft Outlook.
Caller ID 81 To enter an account code for an outgoing external call: 1 Dial the phone number. If an account code is required on a 3Com Entry Telephone or analog telephone, you hear silence as the system waits for the required account code. If an account code is required on a 3Com Business, Basic, or Manager’s Telephone, the display panel prompts you for the required account code. 2 Press the # key. 3 Dial the account code that has been assigned by your administrator, and then press the # key.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM External Caller ID provides the same information for external incoming calls if your organization subscribes to the service from your local telephone company and if the caller has not blocked the information from being sent to the NBX system. Availability and service charges for External Caller ID vary by location.
Call Pickup 83 CLIR for Next External Call Only To enable CLIR for only the next call from your telephone: 1 Pick up the handset. 2 Press Feature + 890. The telephone display panel shows CLIR-NEXT on. 3 Dial the number that you want to call. 4 When you disconnect the call, the CLIR feature is no longer in effect. CLIR-NEXT on disappears from the display panel. If you hang up the handset without making a call, the CLIR-NEXT feature remains active and will apply to the next external call that you make.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Using One-Touch Pickup: 1 Pick up the handset. 2 Press the Access button that your administrator has assigned to Pickup Ext. 3 Dial the extension number of the ringing telephone. Group Call Pickup You can answer a call that is ringing on a group member’s telephone. Using the feature code: 1 Pick up the handset. 2 Press Feature + 456 and the group number. The call is directed to your telephone. Using One-Touch Pickup: 1 Pick up the handset.
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups Automatic Call Distribution 85 Automatic Call Distribution (ACD) distributes calls to agents and queues the calls that have not been answered before a predetermined time expires. The ACD also manages prerecorded announcements to callers, manages individual ACD agents and groups of agents, and provides database reports on both calls and agents. Calls coming into ACD are distributed according to rules configured by the administrator.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM To log out of an ACD group using the NBX NetSet utility: 1 Log in to NBX NetSet > User Information > ACD Groups. 2 Select the ACD group to log out of. 3 Click Log Out, and then click Close. Viewing ACD User Status NBX NetSet > User Information > ACD Groups shows each ACD group that you are a member of. Click each column heading to arrange the information in ascending or descending order. ■ Ext. — Shows the extension number of the ACD group.
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups Hunt Groups 87 ■ Ext.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Hunt groups can be static or dynamic: ■ If you are in a static hunt group, you are always part of that group along with the other group members. ■ If you are in a dynamic hunt group, you must log in to the group to be part of it. To log in to a dynamic hunt group using your 3Com Telephone: 1 Pick up the handset. 2 Press Feature + the feature code for the hunt group. Your administrator can tell you which feature code to use.
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 89 To log in to all hunt groups of which you are a member: 1 Log in to NBX NetSet > Hunt Groups. 2 Click the Login all button. To log out of all hunt groups of which you are a member: 1 Log in to NBX NetSet > Hunt Groups. 2 Click the Logout all button. Calling Groups One type of hunt group is the Calling Group.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Supervisory Monitoring Supervisory monitoring is typically used in call centers to allow supervisors to join a conversation between an agent and a customer to ensure proper customer support. The supervisor’s presence may or may not be announced to the agent or customer by a tone. Supervisory monitoring can be used only with incoming calls to Automatic Call Distribution Groups and Hunt Groups.
Supervisory Monitoring 91 To monitor an agent’s ACD or Hunt Group call: 1 Pick up the handset. 2 Press Feature + 425. Or press the Access Button if one is configured for Monitor. The display panel prompts you for the ACD or Hunt Group extension number. 3 Enter the ACD or Hunt Group extension number. Press the OK soft button or press #. The display panel prompts you for the supervisory monitoring password for that ACD or Hunt Group. 4 Enter the password. Press OK or #.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Barge-In Barge-In allows a supervisor to speak to both the agent and customer during a monitored call. The administrator configures the NBX system to specify whether a tone audible to the agent and customer is played when the supervisor enables Barge-In. To use Whisper or Barge-In, a supervisor must first be monitoring the call. To barge in to a call: 1 Monitor the ACD or Hunt Group call.
Call Park ■ Call Park 93 If a customer or agent puts a call on hold before a supervisor attempts to monitor it, the supervisor will not be able to monitor the call. If a customer or agent puts a call on hold after a supervisor is monitoring it, the supervisor will not be dropped from the call. Use Call Park to place a call in a “holding pattern” and make it available for another person to pick up from any telephone on the system.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM If you select a Call Park extension that is already in use, Park Cancelled appears on the display panel on your 3Com Telephone, and the call rings back to your telephone. Try another Call Park extension. To notify another user about the parked call: ■ From 3Com Business Telephones, select an Access button that is assigned for placing telephone calls, and dial the user’s extension, or use the paging feature. See “Paging” next for details.
Paging Paging the System 95 When you page the system, you broadcast a message to all internal extensions with speakers, to a Public Address (PA) system, or to both simultaneously. Paging codes, as described in Table 8, have default values for each destination.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM You can view zone memberships only if the administrator authorizes you to do so. To page a zone, a P.A. system, or both, perform the following steps using your 3Com Telephone: 1 Pick up the handset. 2 Dial the appropriate extension to page the zone. 3 Speak the broadcast message into your handset. 4 Hang up. 3Com Cordless Telephones, 3Com Entry Telephones, and analog telephones can initiate but cannot receive a zone page.
Configurable Operators Configuring the Operators 97 You can view the operators’ settings, and modify those settings if your administrator allows it. The operator’s call-handling rules (such as call coverage) may apply to the voice mail caller. Also, you must have external-to-external permissions in order for transfers to external phone numbers to complete successfully. If you or the administrator do not configure operator destinations, the system directs an operator-bound caller to extension 501.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Using Message Waiting Indicator to Telephone The Message Waiting Indicator (MWI) to Telephone allows a user to light a status button next to a programmable access button and leave a call back number on another telephone. This feature is distinct from voice mail in that the telephone does not ring and there is no voice mail message. The light appears next to the Access button, not the message waiting light used for voice mail.
Using Message Waiting Indicator to Telephone 99 To retrieve an MWI number: 1 Pick up the handset and press the MWI Retrieve access button. The display panel shows the total number of MWI messages and the number of new MWI messages on your list. 2 Scroll down the display panel to see the extension for the most recent MWI sender. The most recent call is at the top of the list. 3 Press the Call soft button to call the sender. You can also retrieve an MWI message with Feature + 414.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM You can cancel an MWI message only from the same extension from which you sent the MWI message. To cancel an MWI message: 1 Pick up the handset and press Feature + 413. Or press the MWI Cancel access button. The display panel on your 3Com Telephone shows Cancel MWI To:. 2 Dial the extension to which you sent the MWI message that you want to cancel and press #. 3 The display panel on your 3Com Telephone shows Cancel Sent.
Dialing a Call to a Remote Office 101 Figure 7 Using Unique Extensions to Dial Remote Offices 1 2 3 4 1 NBX System in Chicago Extensions: 1000–1999 2 Wide Area Network (WAN) 3 NBX System in Atlanta Extensions: 2000–2999 4 NBX System in Dallas Extensions: 3000–3999 Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial people at remote offices.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Figure 8 Using Site Codes to Dial Remote Offices 1 2 3 4 1 NBX System in Chicago Extensions: 1000–3999 Site Code: 61 2 Wide Area Network (WAN) 3 NBX System in Atlanta Extensions: 1000–3999 Site Code: 62 4 NBX System in Dallas Extensions: 1000–3999 Site Code: 63 Bridged Extensions With a bridged extension, buttons and status lights on one telephone are associated with buttons and status lights on another telephone.
Delayed Ringing 103 Example: If an assistant’s job is to answer a manager’s telephone calls, the administrator can map the manager’s extension on the assistant’s telephone. The manager’s telephone is the primary telephone, and the assistant’s telephone is the secondary telephone. Your administrator can map a primary telephone’s extension to one or more secondary telephones.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Examples: ■ Some of your telephone lines are provided by a telephone company that supports only pulse dialing while other lines are provided by a different telephone company that supports DTMF dialing. ■ Your organization’s telephone service provider offers low-cost, pulse-dialing-only service. ■ In some situations, you must switch to DTMF dialing during a call.
Additional Applications Additional Applications 105 These software applications are available on the NBX Resource Pack CD: ■ NBX Call Reports * ■ NBX TAPI Service Provider (NBXTSP) ■ NBX Desktop Call Assistant * ■ Complement Attendant Software * ■ Palm Dialer ■ pcXset™ Soft Telephone * ■ NBX Media Driver * Applications with a * have been tested with Windows XP Home Edition and Windows XP Professional Edition.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
8 FEATURE CODES This chapter describes how to use feature codes with the 3Com® Telephones. It covers these topics: ■ NBX Tones ■ Feature Codes with 3Com Telephones ■ Using Feature Codes For help on accessing NBX® features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility.
CHAPTER 8: FEATURE CODES hear the Error Tone if you make an error such as trying to enter an unsupported feature code, an invalid extension, or an invalid password. Hang up and start the feature code sequence again. ■ Feature Active Tone — Example: You activate one of the “persistent” features, for instance, you lock your telephone, and then hang up. The next time that you pick up the handset on your analog telephone, you hear the Feature Active Tone.
Using Feature Codes 3Com Business Telephone 109 Most of the features that are listed in Table 9 are available on your 3Com Business Telephone on single-purpose buttons like Hold, Conference, Transfer, and Message, or on Access buttons that you or your administrator can program. Nevertheless, you can use feature codes if you like. On Models 1102, 2102, and 2102-IR, the top Access button directly below the Program button is programmed at the factory as the Feature button for the 3Com Business Telephone.
CHAPTER 8: FEATURE CODES Table 9 NBX Feature Codes (continued) Feature Feature Code See Call Toggle F + 409 Toggles between two calls. To return to the first call, press the button for the line where the first call came in, press Call Toggle (2101), or repeat F + 409.
Using Feature Codes 111 Table 9 NBX Feature Codes (continued) Feature Feature Code See Message Waiting Indicator to Phone — Retrieve F + 414 “Using Message Waiting Indicator to Telephone” in Chapter 7 Monitor, Whisper, Barge-In F + 425 “Supervisory Monitoring” in Chapter 7 Password — Set Initially F + 434 + new password + # + repeat your new password + # “Setting Up Your Password and Voice Mail for the First Time” in Chapter 1 Password — Change F + 434 + current password + # + new password + #
CHAPTER 8: FEATURE CODES
9 3COM 3105 AND 1105 ATTENDANT CONSOLES 3Com Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.
CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES 3Com Attendant Console The 3Com 3105 and 1105 Attendant Consoles each have 50 Access buttons and 4 preprogrammed Feature buttons. Although the design of the two Attendant Consoles is different, the buttons work the same way. In effect, the Attendant Console is an extension of the 3Com Telephone to which it is associated. See Figure 9 for 3Com 3105 Attendant Console buttons and controls and Figure 10 for 3Com 1105 Attendant Console buttons and controls.
3Com Attendant Console 115 Figure 9 3Com 3105 Attendant Console 1 Hold button — Places a caller on hold. 2 Transfer button — Enables you to send a call to another telephone. 3 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox. 4 Call Park button — Places a call in a “holding pattern” so that it can be retrieved from any other telephone on the system.
CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES 8 Shift button — Enables you to toggle between the two sets of Access button assignments on the Console. Press the Shift button to switch between assignments 1 through 50 and assignments 51 through 100. The Shift button LED is lighted when you have buttons 51 through 100 selected. Figure 10 and the text that follows it describe the features on the 3Com 3105 Attendant Console.
Opening the 3105 Attendant Console Label Cover 117 3 Labels — You can print labels for your Attendant Console using the LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD. See “Printing Labels” in Chapter 6. 4 Transfer button — Enables you to send a call to another telephone. See “Transferring a Call” in Chapter 5. 5 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox. See “Direct Mail Transfer” in Chapter 5.
CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES Complement Attendant Software The Complement Attendant Software is an optional component, which requires a license. On your personal computer, the Complement Attendant Software displays your telephone directory in a series of tabs. Each tab sorts the directory by a different type of information, for example, by last name, by department, or by extension.
Complement Attendant Software 119 Table 11 describes Complement Attendant Software buttons and the keyboard shortcuts to functions on the Action menu. Table 11 Attendant Software Buttons and Keyboard Shortcuts Button Purpose Keyboard Shortcut Answer Answers an incoming call. Alt+A Dial Dials a selected number to place an outgoing call. Alt+D Park Places a call in a “holding pattern” so that it can be retrieved from another telephone on the system.
CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES
A TELEPHONE INSTALLATION AND MAINTENANCE This chapter covers these topics: Connecting the Telephone ■ Connecting the Telephone ■ Installing the 3102 Telephone Label Plate ■ Attaching and Adjusting the Articulating Support Bracket ■ Attaching and Adjusting the Fixed Support Bracket ■ Moving Your Telephone ■ Swapping Telephones ■ Cleaning Your Telephone ■ Troubleshooting Problems Although the connector layout varies between telephones, all 3Com Telephones and attendant consoles use these s
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Handset connector. Headset connector. 3Com 3102 and 3103 only. Figure 12 shows underside of the 3Com 3102 Business Telephone. Connection details for each type of 3Com device are listed on the packing sheet that is shipped with the device. Figure 12 Underside of the 3Com 3102 Business Telephone CAUTION: The NBX system operates over the LAN, not through traditional telephone wiring.
Installing the 3102 Telephone Label Plate Installing the 3102 Telephone Label Plate 123 ■ For information about the underside of each 3Com Telephone, and for information about how to connect any 3Com Telephone or Attendant Console to a Power over Ethernet source, see the packing sheet that comes with the device. ■ The following device support brackets have built-in strain relief clamps: 3101, 3102, 3103, 3105, and 3100.
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Figure 14 Attaching the Support Bracket 1 Bracket 2 Mounting supports 3 Cable management clamps To attach the support bracket, snap the bracket into the mounting supports on the bottom of the telephone. After you connect the cables to the phone, press the cables into the cable management clamps on the stand.
Attaching and Adjusting the Fixed Support Bracket 125 Figure 16 Wall Mounting 1 Bottom supports When you mount a device on a wall, attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the device. Safe wall mounting requires 3/4-inch drywall and 1.5-inch drywall screws.
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Figure 17 Low-Profile and High-Profile Desktop Positions Wall-Mount Position To mount a device on a wall, put the bracket on the opposite end of the telephone in the low-profile position. Pull and twist the knob on the underside of the phone 90 degrees (Figure 18) so that the spring- loaded peg projects out on the top of the phone (Item 1 in Figure 19).
Attaching and Adjusting the Fixed Support Bracket 127 Figure 19 shows an 3Com 2102 Telephone in the wall-mount position. Safe wall mounting requires 3/4-inch drywall and 1.5-inch drywall screws.
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Moving Your Telephone All 3Com Telephones have the Automatic Telephone Relocation feature. Each telephone has a unique “address.” You can move your telephone to another location, connect it to any Ethernet jack on the LAN, and still maintain all of your personalized features, speed dials, and extension number.
Troubleshooting Problems 129 Table 12 Possible Problems (continued) Possible Problem My telephone has “locked up.” Suggested Solutions ■ ■ Callers cannot leave messages on my voice mail. ■ ■ When I park a call, the display panel shows “Park xtn in use,” and the call returns to my telephone. Your telephone has lost the connection to the system. Remove the Ethernet cord from the jack, and then re-insert it into the jack. Wait a few seconds.
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Table 12 Possible Problems (continued) Possible Problem Suggested Solutions My telephone is not forwarding my incoming calls to my voice mailbox. In NBX NetSet > User Information > Call Forward Default, verify that you have selected Forward to Voice Mail as your call coverage point. For details, see “Forwarding Incoming Calls” in Chapter 5. I added a One-Touch speed Use only numeric characters in your Speed Dial setup.
INDEX A Access buttons 1102, 2102, and 2102-IR Business Telephones 27 1105 Attendant Console 116 3102 Business Telephone 21 3105 Attendant Console 115 account codes and billing codes 80 feature code 109 ACD 84 and the Do Not Disturb feature 73 feature code 109 administrator, definition 10 agent (supervisory monitoring) 90 change 92 all calls, forwarding 51 All Ports Busy message 129 analog telephones on an NBX system 13 announcements, broadcasting 94, 95 answering calls 47 applying your call permissions to
INDEX call toggle feature code 110 Call Transfer service (analog lines) 29 Call Waiting service (analog lines) 29 caller ID feature code 110 identity restriction 82 restricting on outbound calls 81 calling groups and the Do Not Disturb feature 73 feature code 109 overview 84 sample configuration 89 Calling Line Identity Restriction (CLIR) 82 feature codes 110 CAS 118 change agent (supervisory monitoring) 92 Class of Service (CoS) override 75 feature code 110 cleaning telephones 128 CLIR 82 feature cod
G feature settings Call Forward All 51 Call Forward Busy 51 Call Forward No Answer 51 CLIR-All 82 Do Not Disturb 74 Forward Calls to Mail 53 Find/Phone Tab, Complement Attendant Software (CAS) 118 Flash button 1102, 2102, 2102-IR Business Telephones 29 flash, feature code 110 forgot my password 32, 34 Forward to Voice Mail 52, 110 forwarding calls all calls 51 directly to another user’s mailbox 59 no answer 51 to your call coverage point 51 to your voice mailbox 51, 52 unanswered calls 51 forwarding voice
INDEX L Label cover tabs 3105 Attendant Console 115 LabelMakers for attendant consoles 68 for telephones 68 Windows Desktop shortcut 68 labels Attendant Console, creating 68 printing 68 length of voice messages 32 lights, status 1102, 2012, and 2102-IR Business Telephone 30 3102 Business Telephone 24 listening to messages 34 from remote telephones 35 lists display lists feature code 111 modifying personal voice mail group lists 41 personal voice mail group lists 40 printing speed dials 67 locking your
O NBX NetSet utility getting started 16 listening to messages 34 overview 15 problems with 129 new messages dial tone 107 notification, off-site 68 O off-site notification 68 managing using the telephone 72 operators configuring 96 viewing 97 outbound calls dialing 50 speed dials 64 P page zones extensions 95 pager, off-site notification 68 paging 94 required equipment 94, 95 restricted by Do Not Disturb 73 to announce a parked call 93 zones 96 Palm integration 78 Park button 3105 Attendant Console 115 p
INDEX ring no answer (call forwarding) 51 ringer tone, choosing 64 volume 61 ringing delayed 103 Do Not Disturb 73 RJ-11 jack caution, avoiding use with 3Com Telephones 122 RJ-45 jack caution, using instead of RJ11 122 S scroll buttons 1102, 2102, and 2102-IR Business Telephones 27 3102 Business Telephone 21 security passwords 32, 33 preventing unauthorized outbound calls 74 telephone line on multiple telephones 79 wall-mount bracket, 1102, 2102, 2102-IR 127 sending messages 39 shared telephone lines
U Transfer button 1102, 2102, and 2102-IR Business Telephones 27 1105 Attendant Console 117 3102 Business Telephone 21 3105 Attendant Console 115 transferring calls 58 feature code 111 troubleshooting introduction 121 list of possible problems 128 U unauthorized use of telephone, preventing 74 urgent messages 43 user, definition 10 V version, feature code 111 voice mail accessing through e-mail 44 changing your password 32 components 31 creating messages 39 forwarding 38 greeting-only mailbox 44 group ma
INDEX
