TokenLink® Velocity™ Token Ring LAN PC Card User Guide A member of the 3Com TokenLink family of network interface cards http://www.3com.com/ Part No.
3Com Corporation ■ 5400 Bayfront Plaza ■ Santa Clara, California ■ 95052-8145 Copyright © 3Com Corporation, 1997. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without permission from 3Com Corporation.
CONTENTS ABOUT THIS GUIDE How to Use This Guide Conventions 2 1 1 INTRODUCTION Product Features 1-1 Overview of Point Enablers, Socket Services, Card Services, and Super Client Drivers 1-2 Point Enablers 1-4 Socket Services 1-5 Card Services 1-5 Super Client Drivers 1-7 Card Services Enabler 1-7 Card and Socket Services Versus Point Enablers 1-7 Autoset Mode 1-8 2 INSTALLING THE TOKENLINK VELOCITY PC CARD Kit Contents 2-1 Installation Tips 2-1 Installing the 3C389 PC Card 2-1 Removing the 3C389 PC Ca
OS/2 NDIS 2 Device Driver Using LAN Adapter Protocol Support (LAPS) 3-9 DOS Client 16 for Novell NetWare 4.
A USING A MEMORY MANAGER Memory Managers with Point Enabler A-1 Memory Managers with Card and Socket Services Expanded Memory Specification A-4 A-2 B SYSTEMSOFT CARD AND SOCKET SERVICES SPECIFICS C HOT-PLUGGABILITY AND SUSPEND/RESUME Windows 95 (NDIS 3) C-2 DOS ODI Hot-Pluggability and Suspend/Resume C-3 DOS NDIS Hot-Pluggability C-3 OS/2 NDIS Hot-Pluggability and Suspend/Resume C-4 D TECHNICAL SUPPORT Online Technical Services D-1 World Wide Web Site D-1 3Com Bulletin Board Service D-2 Access b
FIGURES 1-1 PC Card Software Interfaces 1-3 2-1 2-2 2-3 2-4 Attaching the Cable to the 3C389 PC Card Inserting the 3C389 PC Card 2-3 Modular UTP Cable for the 3C389 PC Card RJ-45 to STP Connector 2-4 2-2 2-4 vii
TABLES 1 2 Notice Icons 2 Text Conventions 2 4-1 Clients and Protocol Descriptions 4-5 5-1 5-2 5-3 5-4 5-5 5-6 DOS ODI Error Codes 5-4 DXMCSMOD Error Codes, Explanation, and Action Phase Nibble Explanations 5-12 Error Condition Nibble Explanations 5-12 Actions for Open Errors 5-13 Recommended Actions Key 5-16 5-6 ix
LIFETIME LIMITED WARRANTY 3Com’s EtherLink®, Fast EtherLink, TokenLink®, TokenLink Velocity™, ATMLink™ PCI, and FDDILink™ network interface cards have a Lifetime Limited Warranty. For further details, please see 3Com’s Limited Warranty statement in this guide. To ensure the very best 3Com service and support, take the time to complete the product registration card.
Customers in the countries or regions shown below should send the completed registration card to the appropriate address. Customers in other non-U.S. locations should send the registration card to the U.S. address on the front of the card. ■ Asia 3Com Asia Ltd., Marketing Department Room 2506-07, 25/F.
ABOUT THIS GUIDE This guide describes how to install and configure the 3Com 3C389 TokenLink Velocity PC Card, and is intended for the token ring network administrator, operator, or hardware installer. A knowledge of token ring networks and microcomputer hardware configuration procedures is required. If the information in the README.TXT file or the Release Notes differs from the information in this guide, follow the information in the README.
2 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icon Table 2 Notice Icons Notice Type Alerts you to... Information note Important features or instructions Caution Risk of personal safety, system damage, or loss of data Warning Risk of severe personal injury Text Conventions Convention Description Commands The word “command” means you must enter the command exactly as shown in text and press the Return or Enter key.
INTRODUCTION 1 The 3Com TokenLink Velocity PC Card (referred to as the 3C389 PC Card) is a network interface card (NIC) that provides an interface between PCs and token ring networks. The 3C389 PC Card is designed to operate in PCs with PC Card slots that comply with the standards of the Personal Computer Memory Card International Association (PCMCIA) Release 2.1, Type II slots. Product Features ■ Fully compatible and up to 90% faster than the 3Com TokenLink III PC Card.
1-2 CHAPTER 1: INTRODUCTION See the README.TXT files on the TokenDisk diskettes for information on 3C389 PC Card features not documented in the user guide. Overview of Point Enablers, Socket Services, Card Services, and Super Client Drivers Computers that support PC Cards have one or more PC Card slots, known as A, B, C... or 1, 2, 3....
Overview of Point Enablers, Socket Services, Card Services, and Super Client Drivers PCMCIA 2.
1-4 CHAPTER 1: INTRODUCTION Point Enablers Windows NT currently uses a point enabler called PCMCIA.SYS, which currently ships with Windows NT. OS/2 requires Card Services. Point enablers are small programs that provide an interface directly to the PC Card controller; therefore, they must be written to support a particular type of controller. For the 3C389 PC Card, there are point enablers for the Intel chip (most PCs) and for the chip installed in the Toshiba 3300SL.
Socket Services 1-5 When configuring two or more PC Cards, you must allocate memory and interrupt resources manually. Socket Services This is a BIOS-type interface that provides a way to gain access to the PC Card sockets (slots) of a PC. It identifies how many sockets your PC has and detects the insertion or removal of a PC Card while the PC is switched on. It has an interface to Card Services. Socket Services is part of the PCMCIA Specification.
1-6 CHAPTER 1: INTRODUCTION If the installation program detects Card and Socket Services in your PC, it will default to Autoset mode. Autoset mode allows your LAN driver to negotiate with Card Services for memory space and interrupts. This helps to prevent conflicts with other PC Cards that are installed in your PC; however, you will not know exactly what memory addresses and interrupts have been given to you. Card Services requires Socket Services.
Super Client Drivers 1-7 Super Client Drivers Many notebook PC vendors are providing customers with super client drivers that can enable many different PC Cards. PC-DOS 6.1 includes one called PCMSCD.EXE, for example. They are best used for modems and other PC Cards that do not have a Card Services client driver of their own. If you use a super client driver, try to disable support for the PC Card and use the 3Com client driver. 3Com drivers have been written to take advantage of Card Services.
1-8 CHAPTER 1: INTRODUCTION For point enablers, you have to specify the slot in which a particular PC Card will be used and you have to specify memory locations, interrupt levels, and other parameters. This is not difficult unless you use several PC Cards at different times, in which case you need to make certain that what you specify does not conflict with any other PC Cards installed in your PC.
INSTALLING THE TOKENLINK VELOCITY PC CARD 2 Kit Contents In addition to this manual, your kit contains the following items: ■ 3Com 3C389 TokenLink Velocity PC Card ■ Token ring PC Card RJ-45 cable ■ Five TokenDisk diskettes ■ An shielded twisted pair (STP) connector for connection to STP network wiring The 3C389 PC Card cable can be purchased separately. If you want additional cables, contact your 3Com marketing representative or your place of purchase.
2-2 CHAPTER 2: INSTALLING THE TOKENLINK VELOCITY PC CARD If you are using Card and Socket Services, you may be able to use hot-pluggability features with your 3C389 PC Card. See Appendix C, “Hot-Pluggability and Suspend/Resume” for more information 1 Turn off the power to the PC. 2 Attach the cable to the 3C389 PC Card (Figure 2-1). Retract the latch by sliding the half-circle latching button on the connector backwards toward the cable.
Installing the 3C389 PC Card 2-3 3 Lock the cable connector to the 3C389 PC Card. Slide the latching button toward the 3C389 PC Card. You can leave the latching button retracted, so that if the cable is yanked, the connector will disconnect from the PC Card, possibly saving your PC from being pulled off a table. 4 Insert the 3C389 PC Card in the slot (Figure 2-2). If you are using a point enabler, note which slot you use. The 3C389 PC Card can go in only one way.
2-4 CHAPTER 2: INSTALLING THE TOKENLINK VELOCITY PC CARD 5 Connect the PC Card cable to the network port. ■ If your network uses unshielded twisted pair (UTP) cabling, attach the RJ-45 (8-pin modular) connector on the 3C389 PC Card cable (P/N 38H7044) to the RJ-45 network port (Figure 2-3).
Removing the 3C389 PC Card 2-5 Verify that you are using the correct STP connector. The correct STP connector is labeled with the number 100. 6 Turn on the power to the PC. Proceed to Chapter 3 for instructions on how to install the network drivers. Removing the 3C389 PC Card Removing the cable from the 3C389 PC Card makes the operating system behave as if the PC Card has been physically removed from the slot. See Appendix C for more information.
INSTALLING DRIVERS 3 THE NETWORK This chapter describes how to install network LAN drivers other than IBM LAN Client. After installation, some network drivers must be configured using LANAID, an installation and diagnostic utility described in Chapter 5. If you are installing the IBM LAN Client go directly to Chapter 5.
3-2 CHAPTER 3: INSTALLING THE NETWORK DRIVERS ■ DOS Client 16 for Novell NetWare 4.01 and higher ■ OS/2 NetWare Client ■ Artisoft LANtastic 6.0, 7.0 ■ Banyan VINES 6.X ■ Microsoft LAN Manager/NDIS ■ Windows for Workgroups\NDIS 2 ■ Other DOS NDIS environments The installation procedures for the following drivers are found in the README.TXT file shipped on TokenDisk diskette #1: ■ Microsoft LAN Manager, NDIS ■ ARTISOFT LANtastic Versions 6.0 and 7.
Windows 95 Installation 3-3 There are two versions of Windows 95: the original version shipped in August 1995 and the OEM Sales Release 2 (OSR 2). The driver installation instructions are slightly different in the two versions. 1 Determine if you have OSR 2. Click Start, Settings, Control Panel, and System. If the system version number is 4.00.950 B, you are using OSR 2. If it is 4.00.950 A or just 4.00.950, you are using the original version of Windows 95.
3-4 CHAPTER 3: INSTALLING THE NETWORK DRIVERS Windows 95 OSR 2 Installation 1 If you have not already inserted the 3C389 PC Card, insert it now with cable attached. The PC does not detect the 3C389 PC Card if the cable is detached. If PCMCIA support has been started on your machine, the system will prompt you for a diskette. If PCMCIA support has not been started on your machine, complete the following sub steps. a Click Start, Settings, and Control Panel.
Windows for Workgroups/NDIS 2 Installation 3-5 If you are running Windows for Workgroups Version 3.11, perform the following procedure: 1 At the Network Setup window, select Networks, then Install Microsoft Windows Network. 2 Change any other items for your environment, and click OK and Continue. 3 When prompted to install a new PC Card, select Unlisted or Updated Network Adapter. 4 When prompted to insert a diskette that contains the network driver, insert TokenDisk diskette #2 and click OK.
3-6 CHAPTER 3: INSTALLING THE NETWORK DRIVERS Using Memory Management ■ If you are using Card and Socket Services, the program will default to Autoset mode, which allows the LAN driver to negotiate with Card and Socket Services for available resources. LANAID will allow you to select values for resources to be used by your 3C389 PC Card such as Interrupt, memory, and I/O Base Address.
Windows NT 3.51 Installation 3-7 3 In the Control Panel Window, double-click the Network icon. 4 Click Add Adapter. 5 Select – Requires disk from manufacturer from the bottom of the Network Adapter Card drop down list and click Continue. The Insert Disk dialog box appears. 6 Insert TokenDisk diskette #2 into the floppy drive. 7 Type a:\nt and click OK. The Select OEM Option dialog box appears. 8 Select 3C389 TokenLink Velocity PC Card and click OK.
3-8 CHAPTER 3: INSTALLING THE NETWORK DRIVERS Windows NT 4.0 Installation 1 Insert TokenDisk diskette #2 into the floppy drive. 2 Right-click the Network Neighborhood icon. 3 Select Properties. 4 Click the Adapters tab. 5 Click Add. The PC will generate a list of available NICs. 6 Click Have Disk. The Insert Disk window appears. 7 Type a:\nt and click OK. The Select OEM Option dialog box appears. 8 Select 3C389 TokenLink Velocity PC Card and click OK.
Novell NetWare Client 32 for Windows 95 Installation 3-9 Novell NetWare Client 32 for Windows 95 Installation 1 Click Remove PC Cards from the Network Control Panel for any PC Cards that are no longer in the system or that you are removing. 2 In a DOS window, change to the \windows\inf subdirectory. 3 Delete the TOKENCS.INF file. 4 Copy the new .INF file for your driver from the TokenDisk diskette #2 \novell\netware directory into the \windows\inf directory. 5 Complete the Client 32 installation.
3-10 CHAPTER 3: INSTALLING THE NETWORK DRIVERS 6 Click Configure in the main menu. The Select a Configuration Option menu appears. 7 Make sure that Configure LAN Transport is highlighted then click Continue. The Configuration Workstation panel appears. 8 From the Network Adapters group box, select 3Com TokenLink Velocity PC Card, then click Add. You can edit parameter settings for this NIC. Select this NIC in the Current Configuration box and select Edit.
DOS Client 16 for Novell NetWare 4.01 and Above Installation 3-11 OS/2 NDIS 2 device driver using LAPS installation is complete when the following conditions exist: ■ The device driver files load successfully and there are no error messages. ■ You are able to log on and communicate with the network. If you experience problems, go to Chapter 5, “Troubleshooting.” DOS Client 16 for Novell NetWare 4.01 and Above Installation 1 Insert the Novell 4.01 Diskette into the floppy disk drive.
3-12 CHAPTER 3: INSTALLING THE NETWORK DRIVERS 12 After LANAID is installed, continue with Chapter 4 “Using LANAID to Configure the 3C389 PC Card.” When you get to the panel that asks for the existing network operating system, select Novell NetWare 16-Bit Client. Using Memory Management ■ If you are using Card and Socket Services, the program will default to Autoset mode, which allows the LAN driver to negotiate with Card and Socket Services for available resources.
OS/2 NDIS 2 Device Driver Using Multiprotocol Transport Service (MPTS) ■ 3-13 From an OS/2 window, go into the IBMCOM subdirectory and enter mpts at the OS/2 prompt. 2 Click OK on the MPTS logo panel. 3 Click Install. You will be prompted for the source of the .NIF file. 4 Insert TokenDisk diskette #2 in the floppy drive. 5 Click OK when the Installation Complete message appears. You will return to the main menu. 6 Click Configure in the MPTS dialog box.
3-14 CHAPTER 3: INSTALLING THE NETWORK DRIVERS 14 Click OK when you get the message that the CONFIG.SYS has been successfully updated. 15 Click Exit on the Exiting MPTS panel. 16 Shut down OS/2 and restart your PC to let the changes take effect. OS/2 NDIS 2 device driver using MPTS installation is complete when the following conditions exist: ■ The device driver files load successfully and there are no error messages. ■ You are able to log on and communicate with the network.
Using Memory Management 3-15 2 Make a note of the name of the directory (default is LSP) where the LSP is installed. You will have to specify this name when LANAID asks for the directory containing your LSP.INI file during step 2. Also, if you are using a locally administered address, edit the LSP.INI file and add: netaddress=yyyyyyyyyyyy where yyyyyyyyyyyy is the 12-digit hexadecimal address. 3 Configure the 3C389 PC Card using the LANAID program (See Chapter 4).
LANAID AND IBM LAN CLIENT 4 After you have installed the 3C389 PC Card and the network drivers, you must configure the 3C389 PC Card software to operate with your PC and network operating system. You will need the manuals that were shipped with your network operating system. LANAID LANAID is a software tool shipped on the 3C389 PC Card TokenDisk diskettes.
4-2 CHAPTER 4: LANAID AND IBM LAN CLIENT Net Address LANAID identifies the 3C389 PC Card to be configured by its universally administered address, which was assigned at the factory. The universally administered address (also known as the net address or MAC address) of the 3C389 PC Card is shown on the back of the card. Ensure that the address shown by LANAID is the same as the address on the 3C389 PC Card.
Installing LANAID 4-3 IBM LAN Client provides support using one PC Card specific LAN device driver instead of two different kinds of drivers for your clients and servers. You select the appropriate device drivers and protocol stacks for your PC. The correct modules are automatically loaded based on the options you select. IBM LAN Client provides support for the following protocols and clients: ■ For DOS 5.0 or higher: NetWare Client-32 (IPX**/SPX) IEEE 802.2 NetBIOS DOS LAN Services ■ For Windows 3.
4-4 CHAPTER 4: LANAID AND IBM LAN CLIENT Complete the following procedure to install LANAID on your hard disk: 1 At the DOS prompt, insert TokenDisk diskette #1 in the drive and type: a:install [Enter] 2 Change the drive, path, and directory for the LANAID files, or press [Enter] to accept the default values. The LANAID program may display a prompt requesting permission to modify the CONFIG.SYS and AUTOEXEC.BAT files.
Installing LANAID 4-5 7 Select one or more of the clients and protocols and click Continue. The IBM LAN Client Configuration window appears. Table 4-1 Clients and Protocol Descriptions Client or Protocol Description NETWARE CLIENT 32 (IPX/SPX) NetWare Client 32 is Novell’s version of client software. You cannot select both NetWare Client and DOS LAN Services DOS LAN SERVICES (DLS) DLS is the DOS client software for IBM LAN and Warp servers.
4-6 CHAPTER 4: LANAID AND IBM LAN CLIENT 9 Click Install. You will be prompted to insert diskettes. The options that you have selected will be installed automatically. The Installation Log and IBM LAN Client Installation Complete windows appear. 10 Click OK and click Close. The View Adapter Configuration window appears. On the View Adapter Configuration panel, there are two folder tabs: Configurable and Hardware.
Installing LANAID 4-7 Using LANAID to Configure the 3C389 PC Card This section explains how to run LANAID to configure the 3C389 PC Card for operation with a device driver. See Chapter 3, “Installing the Network Drivers,” for information on installing device drivers. If you are using Card and Socket Services, LANAID will default to Autoset mode, which allows the LAN driver to negotiate with Card and Socket Services for available resources.
4-8 CHAPTER 4: LANAID AND IBM LAN CLIENT 5 Click Change to select from the allowable values yourself. 6 Click Store. You are prompted to insert diskettes at the correct time, and the values that you have chosen are configured automatically. 7 Click Done. The LANAID main window reappears. 8 Click Exit to return to DOS. 9 Reboot your PC. See the section “Running the Diagnostics Program” in Chapter 5 to use the diagnostics utility.
TROUBLESHOOTING 5 Check this list of possible error conditions if problems occur: ■ Make sure that the 3C389 PC Card is correctly installed. See Chapter 3 for details. ■ When you are using EMM386.EXE or another memory manager. When EMM386.EXE and the LAN device driver are using the same memory, contention occurs and the 3C389 PC Card will not function correctly. If you are using Card Services, check to be sure that the memory that Card Services controls is excluded by the memory manager.
5-2 CHAPTER 5: TROUBLESHOOTING The items in the following paragraph are performed by the installation program. If you are using the NDIS driver (IBMTOKCS.DOS), edit the PROTOCOL.INI file and see whether you have specified a particular value for the interrupt level or memory locations. This would be indicated by the keywords INTERRUPT=X, MMIO=0xXXXX, or RAM=0xXXXX. If you are using the ODI driver (TOKENCS.COM), edit the NET.
Error Codes ■ 5-3 If you believe that you have a hardware problem with the 3C389 PC Card, run the 3C389 PC Card diagnostics. See “Running the Diagnostics Program” later in this chapter. ■ Check “Error Codes” if your PC displays an error code. Error Codes The following sections provide messages that can be received from the NDIS driver function. The messages are logged to a file. The NDIS driver signals you with an alternating beep when a Card Services call fails.
5-4 CHAPTER 5: TROUBLESHOOTING Table 5-1 DOS ODI Error Codes Error Code Explanation and Action TOKENCS-DOS-50 PC Card cannot be found or the cable is not attached. 3C389 PC Card has not been inserted in the PCMCIA socket. Insert your 3C389 PC Card in the socket and try again. TOKENCS-DOS-204 The shared RAM is on incorrect boundary. Change the Shared RAM base address and place it on a 16-KB boundary (C0000, C4000, C8000, CC000, D0000, D4000, D8000, DC000).
Error Codes Table 5-1 5-5 DOS ODI Error Codes (continued) Error Code Explanation and Action TOKENCS-DOS-230 The MAX FRAME SIZE in NET.CFG file is not a multiple of 8. The maximum frame size has been set to a value that is not valid. Change the MAX FRAME SIZE to a multiple of 8. TOKENCS-DOS-231 The MAX FRAME SIZE in NET.CFG is too big for this 3C389 PC Card. The maximum value at this speed for this 3C389 PC Card is xx. Change the MAX FRAME SIZE to a valid value.
5-6 CHAPTER 5: TROUBLESHOOTING DXMCSMOD Error Codes Table 5-2 DXMCSMOD Error Codes, Explanation, and Action Error Code Explanation and Action DXMCS 18I The 3C389 PC Card is ready to attach to the ring. It is configured for the displayed ring speed in Mbps. Enter Y if this is correct. If you would like to change the configured ring speed, enter C to change. The PC Card permits you to select the ring speed it will use.
Error Codes 5-7 Troubleshooting Windows 95 (NDIS 3) Windows 95 sometimes has trouble selecting available resources for the 3C389 PC Card, causing the 3C389 PC Card not to function. If you find that your 3C389 PC Card is not functioning, follow this procedure. 1 Click Start. 2 Go to the Settings menu selection and click Control Panel. 3 Click System. 4 Click the Device Manager tab. 5 Check the 3C389 PC Card network adapters icon for for indications of a resource conflict.
5-8 CHAPTER 5: TROUBLESHOOTING Troubleshooting Windows NT (NDIS 3) Windows NT 3.51 and 4.0 use a point enabler called PCMCIA.SYS that is supplied with Windows NT. PCMCIA.SYS configures the Intel compatible socket controller with settings gleaned from the registry entry for the PC Card. Windows NT will indicate resource conflicts only after an attempt is made to configure a device. As when using a DOS enabler, you must manually choose your PC Card resources.
Running the Diagnostics Program 5-9 The testing process might run as long as three minutes and can be exited at any time by pressing [Enter] or by removing the diskette and pressing [Esc]. Pressing [Esc] will cause the computer to reboot. Pressing [Enter] will end the test in progress and allow the user to select another test option. 1 Boot the PC with TokenDisk diskette #1. TokenDisk diskette #1 is a PC DOS system diskette.
5-10 CHAPTER 5: TROUBLESHOOTING Diagnostics Error Codes and Suggested Actions Initialization Error Codes Failure during PC Card initialization usually indicates a hardware error on the PC Card. Reboot your PC using the diagnostic diskette (TokenDisk diskette #1 is a bootable diskette), and run the diagnostic program again. If the 3C389 PC Card continues to fail, replace the card and cable. One of the following codes will be shown to indicate the results of the initialization test.
Running the Diagnostics Program 5-11 Open Errors Failure during the adapter open test might indicate that the PC Card is not properly configured to run on the network it is trying to open onto or that the PC Card is not properly configured for the system. The open test provides a return code and an open error code. If the return code is 07, then see “Open Error Codes” in this chapter for a more accurate description of the failure and suggested actions.
5-12 CHAPTER 5: TROUBLESHOOTING Phases Table 5-3 Phase Nibble Explanations Value Meaning 1n Lobe media test 2n Physical insertion 3n Address verification 4n Roll call poll (neighbor notification) 5n Request parameters Errors Table 5-4 Error Condition Nibble Explanations Value Meaning n1 Function failure n2 Signal loss n3 Reserved n4 Frequency error (see note) n5 Time-out n6 Ring failure n7 Ring beaconing n8 Duplicate node address n9 Parameter request--retry count exceede
Running the Diagnostics Program Table 5-5 5-13 Actions for Open Errors Error Code Explanation Action 11 Lobe Media, Function Failure: The testing of the lobe between the PC Card and the access unit has been unsuccessful because the lobe has a bit-error rate that is too high, or the PC Card cannot receive successfully. 1, 3, and 5 24 Physical Insertion, Frequency Error: The PC Card has detected that the ring is operating at a speed other than the speed at which it was inserting.
5-14 CHAPTER 5: TROUBLESHOOTING Table 5-5 Actions for Open Errors (continued) Error Code Explanation Action 36 Address Verification, Ring Failure: The PC Card, acting as an active monitor, was unable to complete the ring purge function successfully. This indicates that an error condition has occurred since the successful completion of monitor contention (claim token), when this PC Card became the active monitor.
Running the Diagnostics Program Table 5-5 5-15 Actions for Open Errors (continued) Error Code Explanation Action 47 Ring Poll, Ring Beaconing: The PC Card has either detected a monitor contention (claim token) failure or received a beacon MAC frame from the ring. 1 and 2b 4A Ring Poll, Remove Received: The PC Card has received a remove ring station MAC frame, indicating that a network management function has directed this PC Card to get off the ring.
5-16 CHAPTER 5: TROUBLESHOOTING Table 5-6 Recommended Actions Key Number Description 1 After delaying at least 30 seconds, retry the open two times, inserting the same delay between each try. 2 After delaying at least 30 seconds, check the PC Card configuration (especially the PC Card data rate) and retry the open. 2a If this error persists, direct the computer operator to contact the network administrator for assistance and provide Open Error information.
Running the Diagnostics Program 5-17 01 Unrecognized command code 08 Unauthorized access priority 22 Error on frame transmission, examine STRIPPED_FS 23 Error on frame transmit or strip process 24 Unauthorized MAC frame 25 Maximum commands exceeded 26 Correlator not acceptable 27 Link not transmitting I frames, status changed from link open 28 Transmit frame length not acceptable 29 Link retransmission in process, buffers free 40 Station ID not acceptable 41 Protocol error, link not
A USING A MEMORY MANAGER If your PC comes with a memory manager preinstalled, or if you would like to use one, you must configure your PC so that the memory manager does not use the same memory as your 3C389 PC Card. If you have more than one 3C389 PC Card, you must reserve the memory needed for all of them. One 3C389 PC Card cannot use the same memory ranges as another. To determine whether or not your PC has a memory manager, edit your CONFIG.SYS file and look for the memory manager driver name.
A-2 APPENDIX A: USING A MEMORY MANAGER For the point enabler, the required exclusions are shown in the following example (using EMM386, this is done using the X= parameter): For enhanced mode: DEVICE=C:\POINTTR.EXE SA RS=4 MMIO=D000 IRQ=9 SRAM=D000,4 WS=0 . . DEVICE=C:\DOS\HIMEM.SYS . . DEVICE=C:\DOS\EMM386.EXE 1024 RAM X=D000-D1FF For compatibility mode: DEVICE=C:\POINTTR.EXE SA RS=4 MMIO=D000 IRQ=9 SRAM=D800,16 WS=0 . . DEVICE=C:\DOS\HIMEM.SYS . . DEVICE=C:\DOS\EMM386.
Memory Managers with Card and Socket Services A-3 In addition, Card Services needs at least 4 KB excluded for its use. Remember, if you are using more than one 3C389 PC Card, the memory locations for the other 3C389 PC Cards must also be excluded. Card Services and memory managers typically do not talk to each other. You must tell them what areas can be used. For example, with IBM Card Services the /MA option is used to tell Card Services what memory range it can use for 3C389 PC Cards.
A-4 APPENDIX A: USING A MEMORY MANAGER On a PC using memory range D0000-DFFFF DEVICE=C:\DOS\EMM386.EXE NOEMS X=D000-DFFF . . DEVICE=C:\PCMPLUS\PCMCS.EXE /WAIT=12 /ADDR=D0 /IRQ=9 IBM Card Services ■ The memory range used by 3C389 PC Cards must fall within the range specified by /MA. ■ The memory range used by Card Services itself (4 KB) must be included in the /MA range. ■ All of the /MA range must be excluded from your memory manager line.
Expanded Memory Specification A-5 page. A sample enhanced mode memory manager line in your CONFIG.SYS is: DEVICE=C:\DOS\EMM386.EXE RAM 1024 X=D000-D1FF FRAME=C000 The token ring 3C389 PC Card uses D0000-D1FFF for 8-KB MMIO. The FRAME= parameter sets the base address of the EMS page frame (the page frame uses C0000-CFFFF). So, no 3C389 PC Cards should be set to use memory in the range C0000-CFFFF. Using a point enabler with the 3C389 PC Card at D0000-DBFFF, the C0000-CFFFF range is free for the EMS page.
B SYSTEMSOFT CARD AND SOCKET SERVICES SPECIFICS Complete the following procedure to install the 3C389 PC Card on Compaq PCs using SystemSoft Card and Socket Services with DOS or Windows 3.1: 1 After installing and configuring the card using LANAID, go to the CPQDOS directory, or the directory containing SystemSoft C&SS and the file PC-CARD.EXE. 2 Run PCCARD.BAT, click Utility and then Resource Allocation. 3 Click Open and the appropriate memory range for the card. 4 Click Edit and then Change.
HOT-PLUGGABILITY SUSPEND/RESUME C AND The Windows 95 (NDIS 3), DOS NDIS, DOS ODI, and OS/2 NDIS drivers support hot-pluggability and the suspend/resume capability. Hot-pluggability allows you to attach or detach the 3C389 PC Card cable from the PC Card while the PC is running. This has the same effect on the operating system as physically removing the PC Card from the slot; it conserves system resources such as battery power and memory.
C-2 APPENDIX C: HOT-PLUGGABILITY AND SUSPEND/RESUME ■ Avoid hot-plugging a card when in a Windows for Workgroups environment. Your card does not have to be present when NET START is run. If you plan to access your network in your Windows session, insert your card before starting Windows. If you plan to pull out your card, shut down Windows before doing so. It is suggested that you include your Network Address in the protocol.ini file if you execute NET START without a card present.
DOS ODI Hot-Pluggability and Suspend/Resume C-3 DOS ODI Hot-Pluggability and Suspend/Resume It is recommended that you use the NetWare Event Service Layer program (NESL.COM) for hot-plugging to work in this environment. Without this support, you should use the following procedure. Complete the following procedure to remove the 3C389 PC Card or to go into a suspend mode: 1 Unload all the drivers. Remove them in the reverse order they were installed.
C-4 APPENDIX C: HOT-PLUGGABILITY AND SUSPEND/RESUME OS/2 NDIS Hot-Pluggability and Suspend/Resume You can remove the card or go into suspend mode at any time as long as you are not running any applications that use shared resources. After you reinsert the card or resume, you should have all of your LAN shared resources connected. If you use CM/2 to connect to the host, you will have to log on again. One scenario that does not work is suspending and then removing the card.
TECHNICAL SUPPORT D 3Com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’s World Wide Web site as described below.
D-2 APPENDIX D: TECHNICAL SUPPORT 3Com Bulletin Board Service 3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week. Access by Analog Modem To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit.
Online Technical Services D-3 troubleshooting instructions on 3Com products 24 hours a day, 7 days a week. Call 3ComFacts using your Touch-Tone telephone using one of these international access numbers: Country Telephone Number Hong Kong 852 2537 5610 U.K. 44 1442 438279 U.S.A.
D-4 APPENDIX D: TECHNICAL SUPPORT Support from Your Network Supplier If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.
Support from 3Com Regional Sales Office 3Com Asia Limited Australia D-5 Telephone Number Korea Malaysia New Zealand Phillippines Singapore Taiwan Thailand 61 2 9937 5000 (Sydney) 61 3 9866 8022 (Melbourne) 8610 68492568 (Beijing) 86 21 63740220 Ext 6115 (Shanghai) 852 2501 1111 91 11 644 3974 6221 572 2088 81 6 536 3303 (Osaka) 81 3 3345 7251 (Tokyo) 822 2 319 4711 60 3 732 7910 64 9 366 9138 632 892 4476 65 538 9368 886 2 377 5850 662 231 8151 4 3Com Benelux B.V.
D-6 APPENDIX D: TECHNICAL SUPPORT Regional Sales Office 3Com Mediterraneo Italy Telephone Number Spain 39 2 253011 (Milan) 39 6 5279941 (Rome) 34 1 383 17 00 3Com Middle East 971 4 349049 3Com Nordic AB Denmark Finland Norway Sweden 45 39 27 85 00 358 0 435 420 67 47 22 18 40 03 46 8 632 56 00 3Com Russia 007 095 258 09 40 3Com Southern Africa 27 11 807 4397 3Com UK Ltd.
INDEX Numbers 3Com Bulletin Board Service (3ComBBS) D-2 3Com sales offices D-4 3Com URL D-1 3ComFacts D-2 3ComForum D-3 A adapter open test 5-11 autoset mode 1-6, 1-8 DOS ODI hot plugging C-3 suspend/resume C-3 drivers installation 3-1 E error codes 5-3 diagnostic 5-10 DXMCSMOD 5-6 initialization 5-10 OS/2 NDIS 5-3 transmit 5-16 B bulletin board service D-2 F fax service.
2 INDEX L R LANAID configuring 3C389 PC Card 4-7 description 4-1 drivers that don’t require LANAID for configuration 3-1 drivers that require LANAID for configuration 3-1 installing 4-3 LAN Client installing 4-4 running from the command line 4-8 LAPS (LAN Protocol Support) 3-9 returning products for repair D-6 M memory managers A-1 with Card and Socket Services A-2 with Point Enabler A-1 Multiprotocol Transport Service (MPTS) 3-12 N network supplier support D-4 Novell NetWare Client 32 for Windows 95
3Com Corporation LIMITED WARRANTY HARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: Network NICs Lifetime Other hardware products (unless otherwise specified in the warranty statement above) 1 year Spare parts and spares kits 90 days If a product does not operate as warranted above during the applicable warranty period, 3Com sh
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
The user may find the following booklet prepared by the Federal Communications Commission helpful: The Interference Handbook This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No. 004-000-00345-4. NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that you use quality interface cables when connecting to this device.
Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly prohibited. However, if you are a European Community ("EC") resident, information necessary to achieve interoperability of the Software with other programs within the meaning of the EC Directive on the Legal Protection of Computer Programs is available to you from 3Com upon written request.