book Page 1 Monday, March 15, 1999 1:31 PM EtherLink® 10/100 PCI for Complete PC Management Network Interface Cards User Guide 3C905C-TX and 3C905C-TX-M EtherLink 10/100 PCI NICs for Complete PC Management http://www.3com.com/ http://www.3com.com/productreg Part No.
book Page 2 Monday, March 15, 1999 1:31 PM 3Com Corporation ■ 5400 Bayfront Plaza ■ Santa Clara, California ■ 95052-8145 Copyright © 1999, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
book Page 3 Monday, March 15, 1999 1:31 PM CONTENTS ABOUT THIS GUIDE Conventions 9 Year 2000 Compliance 10 1 INTRODUCTION 3C905C NIC Overview 11 Features 12 Using Remote Wake-Up 12 Remote Wake-Up Requirements 13 Multiple NIC Installations and Remote Wake-Up 13 Using the Managed PC Boot Agent (MBA) Software 13 Using DynamicAccess Software 14 Using the Workgroup Keep-Alive Packet 15 Using Remote System Alerts 15 Remote System Alerts Requirements 15 Supported Remote System Alerts 15 Using Desktop Managemen
book Page 4 Monday, March 15, 1999 1:31 PM 3 WINDOWS 95/98 AND WINDOWS NT DRIVER INSTALLATION Overview 27 Installing the Driver 27 Windows 95 27 Windows 98 30 Windows NT 4.0 32 Windows NT 3.51 33 Verifying Successful Installation 35 Windows 95 and Windows 98 35 Windows NT 4.0 35 Windows NT 3.51 36 Installing Multiple NICs 36 Windows 95 and Windows 98 36 Windows NT 4.
book Page 5 Monday, March 15, 1999 1:31 PM 6 TROUBLESHOOTING AND DIAGNOSTICS Troubleshooting the Installation 53 Accessing 3Com Support Databases 54 Accessing the 3Com Knowledgebase 54 Accessing the 3Com NIC Help System 54 Accessing Release Notes and Frequently Asked Questions 55 Interpreting the LEDs 56 Running the NIC Diagnostics Tests 57 To Run the Network Test 58 To Run the NIC Test 59 To Run the Remote Wake-Up Test 59 Troubleshooting Remote Wake-Up 61 Viewing Network Statistics 62 Using the 3Com Icon
book Page 6 Monday, March 15, 1999 1:31 PM B DYNAMICAccess SOFTWARE INSTALLATION AND CONFIGURATION Client PC Requirements 73 Installing DynamicAccess Software 74 Verifying Successful Installation 75 Configuring DynamicAccess Software 75 Removing DynamicAccess Software 76 C 3COM DMI AGENT INSTALLATION Overview 77 System Requirements 78 Client PC Requirements 78 Network Management Requirements Installing the 3Com DMI Agent 79 78 D TECHNICAL SUPPORT Support from Your Network Supplier 81 Online Technical
book Page 7 Monday, March 15, 1999 1:31 PM FIGURES 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 3C905C Network Interface Cards 11 Installing the NIC 21 Connecting the Remote Wake-Up Cable 23 Connecting to the RJ-45 Port 25 Add New Hardware Wizard 30 Network Settings Window 34 Selected NIC Screen 44 General Screen 48 Configuration Screen 48 Support Screen 55 Diagnostics Screen 58 Remote Wake-Up Test Screen 60 Statistics Screen 62 RJ-45 Connector Pin Assignments 72 DynamicAccess Software Setup Screen — Traffic Prio
book Page 8 Monday, March 15, 1999 1:31 PM TABLES 1 2 3 4 5 6 7 8 9 10 11 12 Notice Icons 9 Text Conventions 10 Installation Overview 17 Cable Specifications 24 NetWare NLMs 41 NIC Configuration Methods 45 NIC Configuration Settings 46 Installation Troubleshooting Tips 53 LED Interpretations 56 Frequently Asked Questions 66 Unshielded Twisted-pair Cable Categories 71 DynamicAccess Software Minimum Client Requirements 74
book Page 9 Monday, March 15, 1999 1:31 PM ABOUT THIS GUIDE This guide describes how to install, configure, and troubleshoot the 3Com® EtherLink® 10/100 PCI for Complete PC Management (3C905C) network interface card (NIC). This guide is intended for those who install and configure Ethernet NICs. Some familiarity with Ethernet networks and NICs is assumed.
book Page 10 Monday, March 15, 1999 1:31 PM 10 ABOUT THIS GUIDE Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on the screen. Commands The word “command” means that you must enter the command exactly as shown and then press Return or Enter. Commands appear in bold.
book Page 11 Monday, March 15, 1999 1:31 PM INTRODUCTION 1 This chapter describes the 3Com® EtherLink® 10/100 PCI for Complete PC Management (3C905C) network interface card (NIC). 3C905C NIC Overview The 3C905C NIC is a 10/100 Mbps PCI NIC that includes a suite of desktop management features, including Remote Wake-Up, managed PC boot agent, system alerts, workgroup keep-alive, and DMI 2.0 support. The two versions of the 3C905C NIC are shown in Figure 1 and described in the next section.
book Page 12 Monday, March 15, 1999 1:31 PM 12 CHAPTER 1: INTRODUCTION Features The 3C905C NIC supports the following features: ■ Remote Wake-Up ■ Managed PC Boot Agent (MBA) software (integrated as a boot ROM on the 3C905C-TX-M NIC; available separately for installation and use with the 3C905C-TX NIC) ■ DynamicAccess® software ■ Remote system alerts ■ Workgroup keep-alive packet ■ Desktop Management Interface (DMI) 2.0 and 2.0s ■ PCI 2.2 ■ Wired for Management 2.
book Page 13 Monday, March 15, 1999 1:31 PM 3C905C NIC Overview 13 Remote Wake-Up Requirements Your PC or server must have the following items to use Remote Wake-Up: ■ BIOS that supports Remote Wake-Up ■ PCI 2.2-compliant bus or a 3-pin Remote Wake-Up connector on the PC motherboard and a 5-volt standby power supply unit rated at a minimum of 375 milliamperes If you are unsure whether your PC meets the requirements listed above, refer to your PC documentation or contact your PC manufacturer.
book Page 14 Monday, March 15, 1999 1:31 PM 14 CHAPTER 1: INTRODUCTION ■ ■ ■ Configure or reconfigure multiple systems simultaneously. Scan for viruses. Back-up hard drives and perform disaster recovery tasks. For information on configuring the MBA to boot from the network, see “Configuring the Managed PC Boot Agent (MBA)” in Chapter 5. For detailed information on the MBA, see the Managed PC Boot Agent User Guide, located on the MBA Utility diskette.
book Page 15 Monday, March 15, 1999 1:31 PM 3C905C NIC Overview 15 Using the Workgroup Keep-Alive Packet The 3C905C NIC can transmit a workgroup keep-alive packet periodically while the PC is in a sleep state. This packet prevents the PCs workstation address from being aged-out of switch and router tables. For instructions on enabling or disabling the workgroup keep-alive packet, see “Configuring the Workgroup Keep-Alive Packet” in Appendix D.
book Page 16 Monday, March 15, 1999 1:31 PM 16 CHAPTER 1: INTRODUCTION Using Desktop Management Interface (DMI) 2.0 The 3C905C NIC supports DMI 2.0 and 2.0s, which enables managed PCs and net PCs to report details about themselves and their peripheral devices across the network to a DMI 2.0-compliant management application. A network administrator can then use this information to configure and manage a client or server PC remotely. For instructions on installing the 3Com DMI Agent, see Appendix C.
book Page 17 Monday, March 15, 1999 1:31 PM NETWORK INTERFACE CARD INSTALLATION 2 This chapter describes how to install the 3C905C NIC in your PC and connect it to an Ethernet or Fast Ethernet network. CAUTION: Do NOT physically install the NIC in your PC until you have run the preinstallation program, as described in “Running the Preinstallation Program” later in this chapter. Overview Table 3 provides an overview of how to install the 3C905C NIC, depending on your PC configuration.
book Page 18 Monday, March 15, 1999 1:31 PM 18 CHAPTER 2: NETWORK INTERFACE CARD INSTALLATION Table 3 Installation Overview (continued) Upgrading Windows 95 To upgrade a PC from Windows 95 to Windows 98 in to Windows 98 which a 3C90x NIC has already been installed, follow the instructions in the WIN98.TXT file located in the HELP directory on EtherDisk diskette 3. Updating EtherDisk software To update EtherDisk 4.x or earlier software to EtherDisk 5.
book Page 19 Monday, March 15, 1999 1:31 PM Running the Preinstallation Program 19 Running the Preinstallation Program Before you physically install the NIC in your PC, you must run the following preinstallation program to properly set up your system environment. CAUTION: If you do not run the preinstallation program, the NIC driver and software will not be installed correctly. To run the preinstallation program: 1 Do not install the NIC in the PC. 2 Turn on the power to the PC and start Windows.
book Page 20 Monday, March 15, 1999 1:31 PM 20 CHAPTER 2: NETWORK INTERFACE CARD INSTALLATION To install the NIC in your PC: 1 Make sure that you have run the preinstallation program, as described in the previous section. 2 Remove all jewelry from your hands and wrists. Use only insulated or nonconducting tools. 3 Make sure that the power to the PC is turned off and that the power cord is unplugged. 4 Remove the cover from your PC.
book Page 21 Monday, March 15, 1999 1:31 PM Inserting the NIC 21 Figure 2 Installing the NIC 1 Remove slot cover 2 Insert NIC PCI slots 7 Secure the NIC with the screw you removed in step 5. If you want to install the Remote Wake-Up cable, go to the next section, “Connecting the Remote Wake-Up Cable” to continue the installation. If you want to connect a cable from the SOS or SMBus connector, see your PC documentation or contact your PC manufacturer for instructions.
book Page 22 Monday, March 15, 1999 1:31 PM 22 CHAPTER 2: NETWORK INTERFACE CARD INSTALLATION Connecting the Remote Wake-Up Cable This section describes how to connect the Remote Wake-Up cable from the NIC to the PC motherboard. Contact your PC manufacturer for the Remote Wake-Up cable. Connecting the Remote Wake-Up cable is optional.
book Page 23 Monday, March 15, 1999 1:31 PM Connecting the Remote Wake-Up Cable 23 Figure 3 Connecting the Remote Wake-Up Cable Power supply Connect Remote Wake-Up cable from NIC to motherboard connector Plug in Remote Wake-Up cable to RWU connector 4 Replace the PC cover and plug in the power cord. Do not turn on the power to the PC. 5 Go to the next section, “Connecting SOS or SMBus Cables for Remote System Alerts” or go directly to the following section, “Connecting to the Network.
book Page 24 Monday, March 15, 1999 1:31 PM 24 CHAPTER 2: NETWORK INTERFACE CARD INSTALLATION Connecting SOS or SMBus Cables for Remote System Alerts Connecting the SOS or SMBus cables is optional, and requires a matching connector on your PC motherboard. Connect one of these cables only if you want to use Remote System Alerts and if your PC supports this feature. Contact your PC manufacturer for these cables.
book Page 25 Monday, March 15, 1999 1:31 PM Connecting to the Network 25 To connect the 3C905C NIC to a 10 Mbps Ethernet or 100 Mbps Fast Ethernet network: 1 Plug the RJ-45 connector on the twisted-pair network cable into the RJ-45 port on the NIC backplate (see Figure 4). Figure 4 Connecting to the RJ-45 Port ta TX Da ACT 10 NL 100 K RJ-45 connector 2 Connect the other end of the network cable to an active network port. The next step is to install the NIC driver and software.
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book Page 27 Monday, March 15, 1999 1:31 PM 3 WINDOWS 95/98 AND WINDOWS NT DRIVER INSTALLATION This chapter describes how to install the NIC driver and software on a PC running Windows 95, Windows 98, Windows NT 4.0, or Windows NT 3.51. To obtain the latest shipping version of a driver, contact your PC manufacturer. Overview You install the NIC driver and software using the EtherDisk diskettes after you have run the preinstallation program and installed the NIC in your PC, as described in Chapter 2.
book Page 28 Monday, March 15, 1999 1:31 PM 28 CHAPTER 3: WINDOWS 95/98 AND WINDOWS NT DRIVER INSTALLATION ■ Make sure that you have the Windows 95 installation files. These files may be on a CD or diskettes, or they may have been copied to your hard drive when Windows 95 was installed on your PC. To install the NIC driver and software on a PC running Windows 95: 1 Turn on the power to the PC. Windows 95 detects the NIC.
book Page 29 Monday, March 15, 1999 1:31 PM Installing the Driver 29 3 In the specified fields of the Identification tab screen, enter the following information, and then click OK: ■ Computer Name — Identifies the PC on the network for other users. This entry must be a unique name of 15 characters or fewer, containing no spaces. ■ Workgroup — Identifies the group (for example, your department name) to which your PC belongs.
book Page 30 Monday, March 15, 1999 1:31 PM 30 CHAPTER 3: WINDOWS 95/98 AND WINDOWS NT DRIVER INSTALLATION Windows 98 If you encounter problems during the installation, see the WIN98.TXT file located in the HELP directory on EtherDisk diskette 3 for troubleshooting tips. Before installing the NIC driver and software: ■ Make sure that you have run the preinstallation program, as described in Chapter 2. ■ Make sure that the NIC is installed in the PC and that it is connected to the network.
book Page 31 Monday, March 15, 1999 1:31 PM Installing the Driver 31 3 Select Search for the best driver for your device (Recommended), and then click Next. 4 Select Floppy disk drives, and then click Next. Windows finds the driver file for the device. 5 Click Next. Files are copied. If the Insert Disk dialog box appears, prompting you to insert EtherDisk diskette 1, click OK. You are prompted for EtherDisk diskette 2.
book Page 32 Monday, March 15, 1999 1:31 PM 32 CHAPTER 3: WINDOWS 95/98 AND WINDOWS NT DRIVER INSTALLATION Windows NT 4.0 If you encounter problems during the installation, see the WINNT.TXT file located in the HELP directory on EtherDisk diskette 3 for troubleshooting tips. Before installing the NIC driver and software: ■ Make sure that you have run the preinstallation program, as described in Chapter 2. ■ Make sure that the NIC is installed in the PC and that it is connected to the network.
book Page 33 Monday, March 15, 1999 1:31 PM Installing the Driver 33 8 Remove EtherDisk diskette 1 from drive A, insert EtherDisk diskette 2, and then click OK. Files are copied. The Adapters tab of the Network screen appears. The name of the installed NIC appears in the list of network adapters. 9 Click Close. ■ If the Microsoft TCP/IP Properties screen appears, enter the requested information for your network environment.
book Page 34 Monday, March 15, 1999 1:31 PM 34 CHAPTER 3: WINDOWS 95/98 AND WINDOWS NT DRIVER INSTALLATION Figure 6 Network Settings Window 3 Click Add Adapter. The Add Network Adapter window appears. 4 Open the Network Adapter Card list box, and scroll down and select Requires disk from manufacturer. 5 Click Continue. The Insert Disk dialog box appears. 6 Insert EtherDisk diskette 1 in drive A. Make sure that A:\ appears in the entry box, and then click OK. The Select OEM Option window appears.
book Page 35 Monday, March 15, 1999 1:31 PM Verifying Successful Installation 35 9 Click OK. ■ If the TCP/IP Configuration screen appears, enter the requested information for your network environment. Refer to your system administrator or the Windows NT documentation for assistance. ■ If the TCP/IP Configuration screen does not appear, the installation is complete. 10 Remove EtherDisk diskette 2 from drive A, and then restart the PC. The installation is complete.
book Page 36 Monday, March 15, 1999 1:31 PM 36 CHAPTER 3: WINDOWS 95/98 AND WINDOWS NT DRIVER INSTALLATION 3 Make sure that the name of the NIC appears in the list of network adapters. If the name of the NIC does not appear in the list of network adapters, the installation was not successful. See Chapter 6 for troubleshooting help. Windows NT 3.51 To verify successful NIC installation on a PC running Windows NT 3.51: 1 Double-click the File Manager icon.
book Page 37 Monday, March 15, 1999 1:31 PM Installing Multiple NICs 37 4 When Windows detects the NIC and prompts you for a diskette, insert EtherDisk diskette 1 in drive A, and then click OK. 5 Follow the prompts on the screen to install the NIC driver and software. See the “Windows 95” or “Windows 98” section earlier in this chapter for instructions. 6 After the NIC driver and software are installed, restart the PC. 7 After the PC restarts, exit Windows and turn the power off to the PC.
book Page 38 Monday, March 15, 1999 1:31 PM 38 CHAPTER 3: WINDOWS 95/98 AND WINDOWS NT DRIVER INSTALLATION 6 Click Have Disk. 7 Insert EtherDisk diskette 1 in drive A, make sure that A:\ appears in the entry box, and then click OK. The Select OEM Option screen appears with the name of one of the NICs selected. Only one NIC appears on this screen. 8 Click OK. Files are copied. 9 Insert EtherDisk diskette 2 when prompted. Files are copied.
book Page 39 Monday, March 15, 1999 1:31 PM 4 NETWARE CLIENT AND SERVER DRIVER INSTALLATION This chapter describes how to install the Novell NetWare client driver for DOS, Windows 3.1, or Windows for Workgroups and the NetWare server driver. To install the network drivers for Windows 3.1x, Windows for Workgroups, or DOS in a non-NetWare environment, see the appropriate text files in the HELP directory on EtherDisk diskette 3.
book Page 40 Monday, March 15, 1999 1:31 PM 40 CHAPTER 4: NETWARE CLIENT AND SERVER DRIVER INSTALLATION Intelligent Auto Install Requirements To use the Intelligent Auto Install program: ■ Make sure that your PC has only one 3C905C NIC installed. ■ Make sure that you are using NetWare 3.x or 4.x as your network operating system. ■ Make sure that your PC has at least 1 MB of available hard drive space.
book Page 41 Monday, March 15, 1999 1:31 PM Installing the NetWare Server Driver 41 Installing the NetWare Server Driver This section describes how to install the NetWare driver on a Novell server running NetWare 3.12, 4.10, or 4.11. The 3C905C NIC does not support NetWare 3.11 or 4.0x servers. The \NWSERVER directory on EtherDisk diskette 3 contains the network driver file (3C90X.LAN) to be used for servers running NetWare 3.12, 4.10, and 4.11.
book Page 42 Monday, March 15, 1999 1:31 PM 42 CHAPTER 4: NETWARE CLIENT AND SERVER DRIVER INSTALLATION 3 Add the following two lines to the AUTOEXEC.NCF file: load C:\NWSERVER\3C90X.LAN slot= NAME= FRAME= bind ipx to net= 4 Save and exit the file, and then reboot the server. NetWare 4.10 and 4.11 To install the driver in a NetWare 4.10 or 4.11 server: 1 Install the NetWare server software. The NIC Selection menu appears.
book Page 43 Monday, March 15, 1999 1:31 PM Installing the NetWare Server Driver 43 The values and are unique names assigned to each NIC by your system administrator. The values and must be different. The frame parameters and can be one of the following: ■ Ethernet_802.2 ■ Ethernet_802.3 ■ Ethernet_II ■ Ethernet_SNAP Make sure that the frametype for the server and the workstation is the same. For example, if the server uses Ethernet_802.
book Page 44 Monday, March 15, 1999 1:31 PM 44 CHAPTER 4: NETWARE CLIENT AND SERVER DRIVER INSTALLATION Figure 7 Selected NIC Screen The slot number appears in the Selected NIC panel. This slot value must match the slot value entered in the load line of the AUTOEXEC.NCF file.
book Page 45 Monday, March 15, 1999 1:31 PM NIC CONFIGURATION 5 This chapter describes how to configure the 3C905C NIC. Before you change the NIC configuration settings, contact your system administrator. Configuration Methods The 3C905C NIC can be configured using any of the methods listed in Table 6. This chapter describes how to configure the NIC using the 3Com NIC Diagnostics program for Windows.
book Page 46 Monday, March 15, 1999 1:31 PM 46 CHAPTER 5: NIC CONFIGURATION Table 6 NIC Configuration Methods (continued) Method Description Requirement(s) DMI 2.0 or 2.0s Configure the NIC remotely using the 3Com DMI Agent software. 3Com DMI Agent and a DMI-compatible browser or a network management application that supports DMI 2.0 or 2.0s See Appendix C for more information. Default NIC Settings Table 7 lists the configuration settings for the 3C905C NIC.
book Page 47 Monday, March 15, 1999 1:31 PM Changing General NIC Configuration Settings 47 Table 7 NIC Configuration Settings (continued) Option Description Boot PROM Enables or disables the NICs boot ROM (if a boot ROM is installed on the NIC). ■ Enabled ■ Disabled Determines the type of media your network is using. ■ Auto Select ■ Auto Select allows the NIC to automatically select the Media Type for you.
book Page 48 Monday, March 15, 1999 1:31 PM 48 CHAPTER 5: NIC CONFIGURATION Figure 8 General Screen 4 Click the Configuration tab. The Configuration screen (Figure 9) appears.
book Page 49 Monday, March 15, 1999 1:31 PM Configuring the Managed PC Boot Agent (MBA) 49 5 Under Network Parameter, select the setting to be changed. For a description of each setting, see Table 6 in the previous section or click the question mark (?) in the upper right corner of the screen, move it over a setting, and click once. 6 Open the Set Value list box and select a new value from the list of available options. Repeat the process to change any other configuration setting.
book Page 50 Monday, March 15, 1999 1:31 PM 50 CHAPTER 5: NIC CONFIGURATION 3 Click the Configuration tab. The Configuration screen appears. 4 Under Network Parameter, select Boot PROM. 5 Open the Set Value list box and select Enabled to enable the boot ROM or Disabled to disable the boot ROM. ■ To undo the change and return the setting to its previous value, click Undo Changes. ■ To return the setting to the factory default setting (as described in Table 6), click Set Factory Defaults.
book Page 51 Monday, March 15, 1999 1:31 PM Configuring the Managed PC Boot Agent (MBA) 51 3 Reboot the PC. The MBA attempts to boot from the network using the default protocol TCP/IP DHCP. To change the default protocol or any other MBA configurations, press Ctrl+Alt+B when the following message appears: Initializing MBA. Press Ctrl+Alt+B to configure...
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book Page 53 Monday, March 15, 1999 1:31 PM TROUBLESHOOTING AND DIAGNOSTICS 6 This chapter explains how to solve problems that may occur when you install and use the 3C905C NIC. It also explains how to run NIC diagnostic tests, view network statistics, interpret the LEDs, and remove the NIC software. To access a database of technical information that can help you diagnose and solve NIC installation, configuration, and upgrade problems, go to: http://knowledgebase.3com.
book Page 54 Monday, March 15, 1999 1:31 PM 54 CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS Table 8 Installation Troubleshooting Tips (continued) Run the NIC diagnostic tests ■ Run the NIC and Network Tests, as described in this chapter. Check the 3Com support databases Review the known problems and solutions found in the following areas: If the tests fail, replace the NIC with a known working NIC and run the tests again, using the same configuration settings as those used on the failed NIC.
book Page 55 Monday, March 15, 1999 1:31 PM Accessing 3Com Support Databases 55 Accessing Release Notes and Frequently Asked Questions To access release notes and frequently asked questions about the 3C905C NIC: 1 Make sure that the NIC and its driver are installed. 2 Start the 3Com NIC Diagnostics and Configuration program. a Open the Windows Start menu. b Select Programs, and then 3Com NIC Utilities. c Click 3Com NIC Doctor. The 3Com NIC Diagnostics General screen appears. 3 Click the Support tab.
book Page 56 Monday, March 15, 1999 1:31 PM 56 CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS 4 Click Support Databases to display customer support databases about the NIC in three categories: ■ Release notes — Display tips about installing and using the NIC. ■ Frequently asked questions — Display common questions asked by customers and answered by 3Com support experts. ■ Knowledgebase topics — Display NIC compatibility topics.
book Page 57 Monday, March 15, 1999 1:31 PM Running the NIC Diagnostics Tests 57 If a LNK LED indicates a problem, check the following: 1 Ensure that your network hub or switch and the cable connecting to your NIC comply with the specifications appropriate for your network connection. 2 Ensure that the hub or switch is powered on.
book Page 58 Monday, March 15, 1999 1:31 PM 58 CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS Figure 11 Diagnostics Screen If the Run Remote Wake-Up Test button appears dimmed, the NIC that is installed in the PC does not support Remote Wake-Up. To Run the Network Test Run the Network Test to check the NIC connectivity to the network. 1 Click Run Network Test on the Diagnostics screen. The Network Connectivity Test screen appears. 2 Click Start.
book Page 59 Monday, March 15, 1999 1:31 PM Running the NIC Diagnostics Tests 59 To Run the NIC Test Run the NIC Test to check the physical components, connectors, and circuitry on the NIC. 1 Click Run NIC Test on the Diagnostics screen. The NIC Test screen appears. 2 Click Perform NIC Test. While the test is running, a progress bar indicates test progress. If the test fails, a message indicates the error type. Click Help in the error message screen to obtain more information.
book Page 60 Monday, March 15, 1999 1:31 PM 60 CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS Figure 12 Remote Wake-Up Test Screen b Click Test Remote Wake-Up to verify that another PC exists on the network that has the EtherDisk 4.x or later software Auto Echo feature enabled. ■ If the test passes, another PC with the Auto Echo feature enabled was detected on the network. ■ If the test fails, another PC with the Auto Echo feature enabled was not detected on the network.
book Page 61 Monday, March 15, 1999 1:31 PM Troubleshooting Remote Wake-Up 61 Troubleshooting Remote Wake-Up If your PC does not boot in response to a Remote Wake-Up event, perform these troubleshooting steps: 1 Make sure that the PC meets the Remote Wake-Up requirements listed in Chapter 1. 2 Make sure that you are using the latest driver for the NIC. This driver is shipped with the NIC on the EtherDisk diskettes. It can also be obtained from your PC manufacturer.
book Page 62 Monday, March 15, 1999 1:31 PM 62 CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS 7 If the previous steps have failed, install a known functioning Remote Wake-Up NIC in the PC. ■ If Remote Wake-Up works with the new NIC installed, contact your PC vendor for a replacement NIC. ■ If Remote Wake-Up does not work with the new NIC installed, there may be a problem with the PC motherboard. Contact your PC manufacturer.
book Page 63 Monday, March 15, 1999 1:31 PM Using the 3Com Icon in the Windows System Tray 63 The information is updated by the NIC driver every 5 seconds. For a description of each statistic, click the question mark (?) in the upper right corner of the screen, drag it over a statistic and click once. A pop-up box appears, displaying information about the statistic. 3 Click OK to exit the diagnostics program. To go to another diagnostics screen, click the associated tab.
book Page 64 Monday, March 15, 1999 1:31 PM 64 CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS Removing NIC Software This section describes how to remove the 3C905C NIC driver and software from your PC. This section also applies to removing older NIC drivers from your PC. CAUTION: If you want to reinstall the NIC driver and software, you must first remove the software, as described in this section.
book Page 65 Monday, March 15, 1999 1:31 PM Removing NIC Software 65 4 Click Yes to confirm the removal. 5 Click Close to close the Network screen. You are prompted to restart the PC. ■ If you are physically removing the NIC from the PC, click No. Do not restart the PC until you shut down the system, turn the power off, and remove the NIC from the PC. ■ If you are reinstalling the NIC software, click Yes to restart the PC. Windows NT 3.51 To remove NIC software from a PC running Windows NT 3.
book Page 66 Monday, March 15, 1999 1:31 PM 66 CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS Frequently Asked Questions Table 10 describes some common questions and answers about the 3C905C NIC. For additional information about the NIC, see the text files located in the HELP directory on EtherDisk diskette 3 or go to the following 3Com World Wide Web site: http://knowledgebase.3com.
book Page 67 Monday, March 15, 1999 1:31 PM Frequently Asked Questions 67 Table 10 Frequently Asked Questions (continued) Question Answer Where can I get more information about the MBA boot ROM? For more information on using and configuring the MBA boot ROM, see Chapter 5 in this user guide or refer to the Managed PC Boot Agent (MBA) User Guide included on the MBA Utility diskette. General information about the MBA boot ROM is available on the 3Com World Wide Web site: http://www.3com.
book Page 68 Monday, March 15, 1999 1:31 PM 68 CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS Table 10 Frequently Asked Questions (continued) Question Answer Are the 3C905C NIC network drivers Microsoft-certified? Yes. Are the 3C905C bus master ODI drivers Novell-certified? Yes.
book Page 69 Monday, March 15, 1999 1:31 PM A SPECIFICATIONS AND CABLING REQUIREMENTS This appendix lists the specifications, standards conformance, cable requirements, and connector pin assignments for the 3C905C NIC. Hardware Specifications Network Interface 10 Mbps Ethernet 10BASE-T Ethernet IEEE 802.3 industry standard for a 10 Mbps baseband CSMA/CD local area network 100 Mbps Fast Ethernet Fast Ethernet IEEE 802.
book Page 70 Monday, March 15, 1999 1:31 PM 70 APPENDIX A: SPECIFICATIONS AND CABLING REQUIREMENTS Standards Conformance ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ IEEE 802.3 10BASE-T IEEE 802.3u 100BASE-TX IEEE 802.3x Full Duplex auto-negotiation and flow control NWay 10/100 auto-negotiation IEEE 802.1p/Q IEEE 802.1Q VLAN Tagging RMON Microsoft PC97 Microsoft PC98 Microsoft PC99 Net PC PCI 2.2 DMI 2.0 and 2.0s ACPI 1.0 Wired for Management 1.1a, 2.
book Page 71 Monday, March 15, 1999 1:31 PM Cabling Requirements 71 The EIA/TIA defines five categories of unshielded twisted-pair cable (see Table 11). Table 11 Unshielded Twisted-pair Cable Categories Category Use 1 Traditional telephone cable. 2 Data transmissions up to 4 MHz. 3 Voice and data transmission up to 25 MHz. The cable typically has four pairs of wires. Category 3 is the most common type of installed cable found in older corporate wiring schemes.
book Page 72 Monday, March 15, 1999 1:31 PM 72 APPENDIX A: SPECIFICATIONS AND CABLING REQUIREMENTS 100BASE-TX Operation 100BASE-TX is the IEEE 802.3u standard for Fast Ethernet signaling over Category 5 UTP or STP wire at 100 Mbps. Based on an extension to the IEEE 802.3 Ethernet specification, Fast Ethernet characteristics include: ■ A data rate of 100 Mbps. ■ A broadcast architecture. ■ A specific media-access control (MAC) scheme.
book Page 73 Monday, March 15, 1999 1:31 PM B DYNAMICAccess SOFTWARE INSTALLATION AND CONFIGURATION This chapter explains how to install and configure DynamicAccess software on a PC running Windows 95, Windows 98, or Windows NT. For an overview of DynamicAccess software, see Chapter 1. For detailed information on using, configuring, and troubleshooting DynamicAccess software, access the DynamicAccess Software User Guide from the 3Com World Wide Web site: http://www.3com.
book Page 74 Monday, March 15, 1999 1:31 PM 74 APPENDIX B: DYNAMICAccess SOFTWARE INSTALLATION AND CONFIGURATION Table 12 DynamicAccess Software Minimum Client Requirements Operating System PC Requirements Windows 95 486/75 MHz CPU Recommended Microsoft Service Pack Windows 95 OSR2 or 16 MB RAM (32 MB recommended) Service Pack 1 5 MB available hard drive space Windows 98 486/75 MHz CPU None 16 MB RAM (32 MB recommended) 5 MB available hard drive space Windows NT 4.
book Page 75 Monday, March 15, 1999 1:31 PM Verifying Successful Installation 75 Verifying Successful Installation After DynamicAccess software is installed, the following changes are visible in the Windows Network control panel: ■ ■ ■ For each physical NIC installed in the PC, a virtual NIC entry appears in the list of network adapters. All protocols are re-bound to the virtual NIC. The bindings to the physical NIC are still intact. A 3Com DynamicAccess software entry appears as a protocol.
book Page 76 Monday, March 15, 1999 1:31 PM 76 APPENDIX B: DYNAMICAccess SOFTWARE INSTALLATION AND CONFIGURATION Figure 15 DynamicAccess Software Setup Screen — Traffic Prioritization 2 Select the tab containing the information you want to configure. ■ Traffic Prioritization — Allows you to prioritize applications, which can ease bottlenecks in your network and allow critical applications to take network precedence. ■ Fast IP — Allows you to enable and configure Fast IP.
book Page 77 Monday, March 15, 1999 1:31 PM 3COM DMI AGENT INSTALLATION C This appendix explains how to install the 3Com Desktop Management Interface (DMI) Agent on your PC. The 3Com DMI Agent allows any DMI-compatible browser or network management application that supports DMI 2.0 or 2.0s to remotely manage and configure advanced features of the 3C905C NIC. For detailed information on the 3Com DMI Agent, see the 3Com DMI Agent User Guide included with the 3Com DMI Agent software.
book Page 78 Monday, March 15, 1999 1:31 PM 78 APPENDIX C: 3COM DMI AGENT INSTALLATION The content of the MIF is based on the capabilities of the NIC driver found in the PC. For example, if a NIC with an MBA boot ROM is found, all groups related to the boot ROM are included in the MIF for that particular NIC. This ensures that the network management application does not receive irrelevant information for the NIC.
book Page 79 Monday, March 15, 1999 1:31 PM Installing the 3Com DMI Agent 79 Installing the 3Com DMI Agent This section describes how to install the 3Com DMI Agent on a PC running Windows 95, Windows 98, or Windows NT 4.0. For instructions on how to install the 3Com DMI Agent on a PC running Windows NT 3.51, see the 3Com DMI User Guide included with the 3Com DMI Agent software. Before installing the DMI Agent, logon to the PC with an account that has system administration privileges.
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book Page 81 Monday, March 15, 1999 1:31 PM TECHNICAL SUPPORT D 3Com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the very latest, 3Com recommends that you access the 3Com Corporation World Wide Web site.
book Page 82 Monday, March 15, 1999 1:31 PM 82 APPENDIX D: TECHNICAL SUPPORT This service provides access to online support information such as technical documentation and software library, as well as support options ranging from technical education to maintenance and professional services. 3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.
book Page 83 Monday, March 15, 1999 1:31 PM Online Technical Services 83 Country Data Rate Telephone Number Taiwan, R.O.C. Up to 14,400 bps 886 2 377 5840 U.K. Up to 28,800 bps 44 1442 438278 U.S.A. Up to 53,333 bps 1 847 262 6000 Access by Digital Modem ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps.
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book Page 85 Monday, March 15, 1999 1:31 PM INDEX Numbers A 10 LNK LED description 56 picture of 11 troubleshooting with 56 100 LNK LED description 56 picture of 11 troubleshooting with 56 100BASE-TX cabling 24 link LED 56 operation 72 10BASE-T cabling 24 link LED 56 operation 71 3C90X.
book Page 86 Monday, March 15, 1999 1:31 PM 86 INDEX connector, Remote Wake-Up (RWU) 11, 23 connector, SOS 11 connector, System Management Bus (SMB) 11 conventions notice icons, About This Guide 9 text, About This Guide 10 CRC errors, viewing 63 E efficient multicast control configuring 76 overview 14 EIA/TIA 568 standards 70 EtherDisk software, updating 18 Ethernet protocol, characteristics of 71 excessive collisions, viewing 63 D F default NIC settings 46 Desktop Management Interface (DMI), overvie
book Page 87 Monday, March 15, 1999 1:31 PM INDEX installing drivers NetWare client for DOS, Windows 3.1x, and Windows for Workgroups 39 NetWare server 41 Windows 95 27 Windows 98 30 Windows NT 3.51 33 Windows NT 4.0 32 installing multiple NICs NetWare server 42 Windows 95/98 36 Windows NT 4.
book Page 88 Monday, March 15, 1999 1:31 PM 88 INDEX O online Help 54 online Knowledgebase 54 online technical services 81 operating temperature 69 operating voltage 69 P package contents 18 packets, viewing 62, 63 pin assignments 72 Platform Event Trap Format (PETF) specification 15 preinstallation program, running 19 software installing NetWare 39 Windows 27 removing 64 updating 18 SOS connector 11 specifications cabling 24 NIC 69 SQE errors, viewing 63 standards conformance 70 statistics, network, v
book Page 89 Monday, March 15, 1999 1:31 PM INDEX V verifying successful installation 35 voltage, operating 69 W Wake on LAN (WOL) 68 Windows 3.
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book Page 91 Monday, March 15, 1999 1:31 PM 3Com Corporation LIMITED WARRANTY EtherLink 10/100 PCI for Complete PC Management Network Interface Card HARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its authorized reseller: Network Interface Cards Lifetime Other hardware products *unless otherwise specified above 1 year* Spare parts and spares kits 90
book Page 92 Monday, March 15, 1999 1:31 PM OBTAINING WARRANTY SERVICE Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from 3Com or its authorized reseller may be required.
book Page 93 Monday, March 15, 1999 1:31 PM GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. 3Com Corporation 5400 Bayfront Plaza Santa Clara, CA 95054 (408) 326-5000 FCC CLASS B STATEMENT This device complies with Part 15 of the FCC Rules.
book Page 94 Monday, March 15, 1999 1:31 PM 3COM END USER SOFTWARE LICENSE AGREEMENT IMPORTANT: Read Before Using This Product YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY 3COM CORPORATION (“3COM”) TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE SOFTWARE.
book Page 95 Monday, March 15, 1999 1:31 PM LIMITED WARRANTY; LIMITATION OF LIABILITY: All warranties and limitations of liability applicable to the Software are as stated on the Limited Warranty Card or in the product manual, whether in paper or electronic form, accompanying the Software. Such warranties and limitations of liability are incorporated herein in their entirety by this reference.
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