® Part No.
LIFETIME WARRANTY ® 3Com’s ATMLink™, EtherLink®, TokenLink®, Fast EtherLink, FDDILink™, and 3Com Impact™ ISDN ISA adapters have a Lifetime Warranty. To ensure the very best 3Com service and support, take the time to complete the product registration card.
Customers in the countries shown below should send the completed registration card to the appropriate address. Customers in other non-U.S. locations should send the registration card to the U.S. address on the front of the card. ■ Asia ■ 3Com Asia Ltd., Marketing Department Room 2506-07, 25/F.
® Part No.
3Com Corporation 95052-8145 ■ 5400 Bayfront Plaza ■ Santa Clara, California ■ © 3Com Corporation, 1996. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without permission from 3Com Corporation.
CONTENTS ABOUT THIS GUIDE Introduction i How to Use This Guide Conventions ii i 1 INTRODUCTION 3C971-F ATMLink PCI Adapter 1-1 Product Features 1-2 Software Drivers 1-3 3C971-F Adapter Installation Kit 1-3 PCI Technology 1-3 2 HARDWARE INSTALLATION Installation Overview 2-1 Tools Required 2-1 Installing the 3C971-F Adapter 2-2 3 WINDOWS NT DRIVER INSTALLATION Overview 3-1 Multiple LAN Emulation Clients 3-1 Installation Procedures Overview 3-2 System Requirements 3-3 Installing the Adapter Device Drive
Editing the AUTOEXEC.
INDEX LIMITED WARRANTY FCC CLASS A VERIFICATION STATEMENT CE NOTICE
FIGURES 1-1 3C971-F ATMLink PCI Adapter 1-1 2-1 Removing Expansion Slot Cover 2-3 2-2 Adapter Card Installed in Chassis 2-3 2-3 SC Duplex Connection 2-5 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 3-9 3-10 3-11 3-12 3-13 3-14 3-15 3-16 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 Network Settings Screen 3-5 Add Network Adapter 3-5 Selecting the Floppy Drive 3-6 Loading the 3C971-F Adapter Hardware Driver 3-7 PCI Adapter Setup 3-7 Configuring the Signaling Transport 3-9 Completed Network Settings 3-10 TCP/IP Configuration wi
4-10 4-11 4-12 4-13 4-14 4-15 4-16 4-17 4-18 Change IPX Frame Type 4-9 Locating the Channel Number 4-9 Selecting the Channel Number 4-9 LECS/LES ATM Network Address Entries 4-10 Setting the Network Number 4-12 Prompt for Additional Channels 4-13 Reselect the Driver for Additional Channels 4-13 Selecting the NCF Files Editor 4-14 Selecting the NCF Files Editor 4-16
ABOUT THIS GUIDE Introduction This guide describes how to install the 3C971-F ATMLink™ PCI 155 Fiber adapter and the network drivers into a host computer system. It is intended for system administrators or those with equivalent technical experience. Throughout this guide, the 3C971-F ATMLink PCI 155 Fiber adapter is referred to as the 3C971-F adapter. How to Use This Guide The following table shows where to find specific information in this guide.
ii ABOUT THIS GUIDE Conventions The following tables list text and icon conventions that are used throughout this guide.
1 INTRODUCTION 3C971-F ATMLink PCI Adapter The 3Com® ATMLink™ 3C971-F adapter supports a data rate of 155 Mbps over a standard Asynchronous Transfer Mode (ATM) network for Microsoft® Windows NT™ workstations and Novell® NetWare™ file servers with Intel® x86-based processors. The 3C971-F adapter is a full-size, single-slot PCI bus ATM adapter utilizing SONET OC-3c for multimode fiber.
1-2 CHAPTER 1: INTRODUCTION Product Features The 3C971-F adapter supports the following features: ■ 155 Mbps SONET OC-3c over multimode fiber ■ AAL5 ATM adaptation layer ■ Switched virtual circuit (SVC) software driver ■ UNI 3.0/3.1 standard signaling for switched virtual circuit (SVC) connections ■ ATM Forum standard LAN emulation client ■ LAN emulation configuration server capability ■ Communication with up to four LAN emulation servers ■ PCI Local Bus specification revision 2.
Software Drivers 1-3 Software Drivers The ATM device drivers for the 3C971-F adapter are standard Windows NT NDIS and NetWare ODI drivers for Intel PCI-based hardware, and conform to the following: ■ ATM Forum LAN emulation standard, version 1.0 ■ UNI 3.0/3.1 signaling, implemented in Windows NT as a standard Transport Driver Interface (TDI) running in kernel mode, and implemented in NetWare as a standard NetWare Loadable Module (NLM).
1-4 CHAPTER 1: INTRODUCTION The PCI specification defines two types of PCI devices: a target and a master. A target is a device that accepts commands and responds to the requests of a master. The master, or bus master, is a more intelligent device that can conduct processing independently of the bus or other devices. A bus master device shares the bus with the main processor and targets. Bus mastering allows a peripheral device to take control of the system bus and not rely on the central processor.
2 HARDWARE INSTALLATION Installation Overview This section describes the procedure for installing the 3C971-F adapter hardware in your host computer. Follow all applicable instructions included with your system documentation for installing PCI bus adapters. Hardware installation consists of these basic steps: ■ Unpack the 3C971-F ATMLink PCI adapter. ■ Turn off the power to your computer and remove the computer cover. Refer to your system documentation for specific instructions.
2-2 CHAPTER 2: HARDWARE INSTALLATION Keep the 3C971-F ATMLink PCI adapter in the protective antistatic bag until you are ready to install it. To prevent adapter damage due to electrostatic discharge, wear a grounding strap and handle the adapter only by its edges. Do not touch the components or any metal parts on the adapter, except for the backplate.
Installing the 3C971-F Adapter 2-3 Mounting screw Expansion slot cover Expansion slots Figure 2-1 32-bit PCI slots Removing Expansion Slot Cover 7 Insert the 3C971-F adapter in the selected slot, as shown in Figure 2-2.
2-4 CHAPTER 2: HARDWARE INSTALLATION 8 Press down gently and firmly on the board to seat it properly. 9 Use the screw removed in step 6 to secure the 3C971-F adapter bracket to the system chassis. 10 Replace the system cover. 11 Connect the 3C971-F adapter to the network. The connectors and cabling available for the 3C971-F adapter are SC duplex type connectors for multimode fiber, as shown in Figure 2-3.
Installing the 3C971-F Adapter Yellow (status) LED Green (link) LED SC connector port Backplate Adapter backplate SC connector port SC connector Fiber cables to ATM network Figure 2-3 SC Duplex Connection 2-5
2-6 CHAPTER 2: HARDWARE INSTALLATION 12 Turn on the power to the computer. When the computer power is turned on, the system BIOS should enable the PCI slot and initialize the 3C971-F adapter configuration space. The 3C971-F ATMLink PCI adapter is plug-and-play with systems that are compliant with the PCI Local Bus Revision 2.1 specification. Computers that are not compliant may require manual configuration using a PCI Device Configuration menu in the BIOS.
3 WINDOWS NT DRIVER INSTALLATION Overview This chapter describes the procedure for installing a 3C971-F ATMLink PCI adapter driver for Microsoft¨ Windows NT™ 3.51 workstations. The 3C971-F adapter driver provides standards-based ATM LAN emulation connectivity to an ATM network. This allows you to run legacy LAN applications, Ethernet networking technologies and Ethernet protocols over an ATM network.
3-2 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION addresses, Client 0 through Client 3, are assigned to the adapter. Each client has a MAC address, with Client 0 being assigned the true MAC address of the 3C971-F adapter. Clients 1 through 3 have a virtual MAC address, assigned by the driver, that is an increment of the true MAC address. Duplicate MAC addresses cannot occur on the network. The true MAC assignments at the factory are spaced in increments of 16 addresses.
System Requirements 3-3 System Requirements The workstation must meet the following minimum requirements: ■ Intel x86 system running Microsoft Windows NT version 3.51 or later ■ 24 MB of system memory (32 MB of system memory is recommended for multiple VLAN file server applications) ■ 3.
3-4 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION Installing the Adapter Device Driver The examples in this chapter use the Windows NT environment to install the 3C971-F adapter driver. However, the driver can be installed as part of the Custom setup procedure supplied with your Windows NT operating system. Refer to the Microsoft Windows NT System Guide for additional information. The procedures within this chapter assume the 3C971-F adapter is already installed in the workstation.
Installing the Adapter Device Driver Figure 3-1 3-5 Network Settings Screen 5 Select the Add Adapter button. The dialog box in Figure 3-2 appears. Figure 3-2 Add Network Adapter 6 Select the down arrow in the Network Adapter Card list box. 7 Select Other at the bottom of the list. 8 Select the Continue button. The Insert Disk dialog box appears, as shown in Figure 3-3.
3-6 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION Figure 3-3 Selecting the Floppy Drive 9 Insert the device driver diskette in a floppy disk drive. Use the diskette labeled 3C971-F ATMLink PCI Adapter LANE x86 Driver Installation Diskette for Windows NT Workstation.
Installing the Adapter Device Driver 3-7 10 If needed, change the drive designation. The default floppy drive is A:\, designating the A drive of your computer. If this is not the location of the drive containing the 3C971-F adapter diskette, change the drive location to the appropriate floppy drive. 11 Select the OK button. The dialog box in Figure 3-4 appears. Figure 3-4 Loading the 3C971-F Adapter Hardware Driver 12 Select the OK button.
3-8 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION 13 Edit the PCI adapter parameters. The settings in the PCI Adapter Setup dialog box (Figure 3-5) are temporary settings for Client 0 of the 3C971-F adapter. The LEC applications software, presented later in this chapter, allows the user to reconfigure Client 0, if need be, and to enable the additional clients. a Set an appropriate MTU Size for Client 0.
Installing the Adapter Device Driver Figure 3-6 3-9 Configuring the Signaling Transport This dialog box is accessible to the user in the Network Settings screen as a separate line item within the Installed Network Software list box. Refer to Figure 3-7. 15 Edit the signaling transport items. a Set debugAPI to OFF (default). The debug option is used as a troubleshooting aid for the 3C971-F adapter.
3-10 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION 16 When editing of the signaling items is complete, select the OK button. The software drivers are copied to your hard disk. They include the low-level adapter hardware driver, the high-level UNI signaling driver, and the LAN emulation client (LEC) applications software. When the process is complete, the Network Settings screen shown in Figure 3-7 appears.
Installing the Adapter Device Driver ■ 3-11 3C971-F ATMLink Adapter Client 3 17 Select the OK button on the Network Settings screen. The TCP/IP Configuration screen for editing the network interface appears, as shown in Figure 3-8. Figure 3-8 TCP/IP Configuration with Sample Entries 18 Edit the TCP/IP parameters. At this stage of the installation, only Client 0 is enabled. Client 0 represents the true MAC address of the 3C971-F adapter and must be configured to your network before exiting the screen.
3-12 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION disabled. IP addresses for disabled clients are ignored during actual operation. Contact your network administrator for the required entries in the TCP/IP Configuration table. If needed, refer to the Microsoft Windows NT System Guide for additional information for selecting and entering the TCP/IP configuration values.
Installing the Adapter Device Driver 3-13 segment, then an appropriate net mask might be 255.255.255.0. Thus, all host systems sharing common address values in the first three octets would be attached to the same physical network segment. This is commonly called a subnet or sub-network. Assuming this scheme is consistent throughout the company, up to 256 different subnets are possible, each identified by a unique number in the third octet of the IP address. d Enter the Default Gateway.
3-14 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION needed, you can use dummy IP numbers for the disabled clients. 19 Select OK when the TCP/IP Configuration is complete. The reboot prompt shown in Figure 3-9 appears. Figure 3-9 Reboot Prompt for Adapter Driver 20 Select Restart Now to reboot the computer. Go to the next section to continue the installation of the 3C971-F adapter driver.
Configuring the LAN Emulation Clients (LECs) 3-15 To configure the LAN emulation clients, follow these steps: 1 Boot the computer under Windows NT. 2 Log into your Windows NT Administrator account. 3 At the Program Manager screen, select the Control Panel icon. 4 Select the Lecconf icon (shown at left) in the Control Panel. The dialog box in Figure 3-10 appears.
3-16 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION Adapter Device Driver.” A default setting of Auto Detect was recommended in that step. The Interrupt entry in the LEC Configuration dialog box is not “in addition” to the entry in the previous PCI Adapter Setup dialog box. The edit is made available in the LEC applications to give the user an opportunity to change the interrupt setting after the driver is installed.
Configuring the LAN Emulation Clients (LECs) Figure 3-11 3-17 LEC ATM Adapter Configuration The information required for the client to contact the LECS or the LES may vary according to the vendor of the server. For example, if you select the LECS option (radio buttons at bottom of dialog box in Figure 3-11), 3Com’s Cellplex 7000™ requires both the ELAN name of the LES you want the client to join and the 20-byte ATM Address of the configuration server.
3-18 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION Complete substeps c–f below for enabled clients. Otherwise, go to substep a to select another client or go to step 8 to exit the LEC ATM Adapter configuration. c Set the MTU Size. This entry is used by the client to request an MTU (Maximum Transfer Unit) size from the server. The server, in turn, replies with an MTU equal to or less than the requested value. All nodes that are part of the same logical IP subnet must use the same MTU size.
Configuring the LAN Emulation Clients (LECs) ■ 3-19 LES option: Uses the 20-byte address in the ATM Address box to contact the LAN emulation server directly. f Enter the ATM Address. You must enter the appropriate ATM network address for the LECS or the LES, whichever is selected. Unless the user enters a different address, the ATM Forum’s “well-known” address is used as the default address when contacting the LECS.
3-20 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION After you select the OK button in the LEC Configuration dialog box, the reboot prompt shown in Figure 3-12 appears. Figure 3-12 LECS/LES Reboot Prompt 10 Select OK. 11 Exit Windows NT and reboot the computer. Each time the computer is booted, the driver will contact the LECS or the LES, whichever is enabled for each client. The 3C971-F adapter driver is designed to operate transparently beneath the operating system protocol stack.
Removing a Windows NT Driver 3-21 Removing a Windows NT Driver To remove an adapter and the associated software drivers from Windows NT, follow these steps: 1 Select the Control Panel icon from the Main group. 2 Select the Network icon to access the Network Settings screen, shown in Figure 3-13. Figure 3-13 Removing 3C971-F Adapter and Drivers 3 Select 3C971-F ATMLink PCI Adapter Client 0 from the Installed Adapter Cards list.
3-22 CHAPTER 3: WINDOWS NT DRIVER INSTALLATION Figure 3-14 Confirming Adapter and Driver Removal 5 Select the Yes button to remove all of the adapter clients and the associated software drivers. The Network Settings screen appears, as shown in Figure 3-15. All 3C971-F adapter clients are removed from the Installed Adapter Cards box. The 3C971-F hardware driver and the signaling driver are removed from the Installed Network Software box.
Removing a Windows NT Driver 3-23 6 Click the OK button in the Network Settings screen. The reboot prompt shown in Figure 3-16 appears. Figure 3-16 Reboot Prompt for Removing Drivers 7 Select the Restart Now button to reboot the computer. Driver removal is complete.
4 NETWARE 4.1 SERVER DRIVER INSTALLATION Overview The 3C971-F ATMLink PCI adapter driver for file servers running Novell® NetWare™ 4.1 provides standards-based ATM LAN emulation connectivity to an ATM network. This allows you to run legacy LAN applications, Ethernet networking technologies and Ethernet protocols over an ATM network. The procedures in this chapter include all the necessary steps to complete the installation process.
4-2 CHAPTER 4: NETWARE 4.1 SERVER DRIVER INSTALLATION ■ Verify the system requirements. ■ Copy the drivers to the hard drive of the server. ■ Configure the single-LAN or multi-LAN parameters. System Requirements ■ An Intel x86-based file server running Novell NetWare Version 4.1 ■ 16 MB of system memory, 24 MB recommended ■ A 3.5 inch floppy disk drive Loading the Novell NetWare Server Driver The procedures within this chapter assume the 3C971-F adapter is already installed in the workstation.
Loading the Novell NetWare Server Driver Figure 4-1 4-3 NetWare 4.1 Installation Options To select an item in any of the NetWare dialog boxes, use the arrow keys to move the highlight bar to the desired line, and press [Enter] to select that item. 2 Select Driver options. The screen in Figure 4-2 appears. Figure 4-2 NetWare Driver Options 3 Select Configure network drivers. The screen in Figure 4-3 appears.
4-4 CHAPTER 4: NETWARE 4.1 SERVER DRIVER INSTALLATION Figure 4-3 Select Additional Driver 4 Select Select an additional driver. The window in Figure 4-4 appears. Figure 4-4 Currently Installed Drivers If this is the first installation of the 3C971-F driver, it will not appear in the above list. 5 Press [Insert] to install an unlisted driver. A system message for selecting a disk drive appears, as shown in Figure 4-5.
Loading the Novell NetWare Server Driver Figure 4-5 4-5 Notes for Selecting a Drive 6 Insert the 3Com 3C971-F driver diskette in a floppy drive. Use the diskette labeled 3Com 3C971-F ATMLink PCI SVC Driver Installation Diskette for NetWare 4.1 Server (Disk 1 of 1). 7 If a path other than drive A is required, press [F3] to specify a different drive. 8 Press [Enter]. The directory for the 3Com diskette appears in a dialog box, as shown in Figure 4-6.
4-6 CHAPTER 4: NETWARE 4.1 SERVER DRIVER INSTALLATION 9 Press [Enter] to select the driver. You are prompted to confirm the name of the driver, as shown in Figure 4-7. Figure 4-7 SVC Driver Confirmation 10 Select Yes to copy the driver files to the server. Proceed to the next section to configure the network channels. Configuring Network Channels After the driver files are copied to the server as per step 10 in the previous section, a dialog box appears, as shown in Figure 4-8.
Configuring Network Channels 4-7 is always configured. When used to emulate multiple adapters, channels 2 through 4 are also configured. For LAN emulation services, each channel becomes a LAN emulation client (LEC) and can be set to contact the LAN emulation configuration server (LECS), or set to contact a LAN emulation server (LES) directly.
4-8 CHAPTER 4: NETWARE 4.1 SERVER DRIVER INSTALLATION Figure 4-9 Configuring TCP/IP Network Interface a Enter the IP Address. This is the Internet address for the channel client. The format is dotted decimal notation in the form xxx.xxx.xxx.xxx, where xxx is in the range from 0 to 255. b Enter the IP Mask. The mask is used to partition the IP address into two parts: a network side and a host side. The left side of the address is shared among all hosts attached to the same physical network segment.
Configuring Network Channels Figure 4-10 4-9 Change IPX Frame Type b Select a frame type. 4 Edit Channel number. a Use the arrow keys to move the highlight bar to the channel number in the Parameters box, as shown in Figure 4-11. Figure 4-11 Locating the Channel Number b Press [Enter]. A dialog box appears that lets you select the channel number, as shown in Figure 4-12.
4-10 CHAPTER 4: NETWARE 4.1 SERVER DRIVER INSTALLATION c Select the number that matches the _x number in the Parameters box title. For example, if the title is 3C971F_1, select the number 1. If the title is 3C971F_2, select the number 2, and so forth. 5 Enter ELAN Name. This is the network name of the server that you prefer the client to join. Configuration servers, such as the 3Com Cellplex 7000™, require the ELAN name of the LES that you want the client to join.
Configuring Network Channels 4-11 The last four selections in the Parameters box are used to choose which type of server, LECS or LES, the client is to contact at bootup, and to enter the ATM network address of the server. The term “prefix” in the parameter name refers to the ATM prefix portion of an ATM Network address. The prefix is thirteen bytes (26 characters) in length and comes from the ATM switch. The term “ESI/SEL” refers to the remaining seven bytes of the ATM network address.
4-12 CHAPTER 4: NETWARE 4.1 SERVER DRIVER INSTALLATION d Go to step 7. ■ If you want the client to bypass the LECS at bootup and contact the LES directly, do the following: a Select LES Network Prefix and enter the first thirteen bytes (26 characters) of the LES’s ATM network address. b Select LES ESI/SEL and enter the remaining seven bytes (14 characters) of the ATM network address. c Set the LECS Network Prefix and the LECS ESI/SEL parameters to zero, if they are not set to zero already.
Configuring Network Channels Figure 4-15 4-13 Prompt for Additional Channels 10 Do one of the following: ■ Select No to exit the configuration procedure, and go to the next section (“Editing the AUTOEXEC.NCF File”) to continue the installation. ■ Select Yes to configure an additional channel. The maximum is four channels (Channel 1 plus three additional channels). The dialog box in Figure 4-16 appears.
4-14 CHAPTER 4: NETWARE 4.1 SERVER DRIVER INSTALLATION The Protocols/Parameters dialog box in Figure 4-8 reappears. If this is the second installation of the driver, the Protocol and Parameter box titles will read 3C971F_2. The third installation will use 3C971F_3, and so forth. Go to step 1 at the beginning of this section and repeat the configuration procedure. Editing the AUTOEXEC.NCF File Before exiting the NetWare utility, you must add the ASIG command to the AUTOEXEC.NCF file.
Removing a Driver from NetWare 4-15 2 Find the last BIND IPX command for the 3C971-F adapter in the AUTOEXEC.NCF file. If Channel 2 is the last channel configuration, the last Bind command should be similar to the following: bind ipx 3C971FSI_2 net=random_8_digits 3 Insert the following command in the line immediately following the last BIND IPX command: load asig 4 Save and exit the AUTOEXEC.NCF file. 5 Exit the NetWare INSTALL utility. 6 Reboot the server.
4-16 CHAPTER 4: NETWARE 4.1 SERVER DRIVER INSTALLATION Figure 4-18 Selecting the NCF Files Editor 2 Select NCF files options. This opens the AUTOEXEC.NCF file for editing. 3 Remove the LOAD and BIND commands for each channel of the 3C971-F adapter by deleting all lines similar to the following: load 3C971FSI.lan FRAME=Ethernet_802.2 Name=3C971FSI_1 bind ipx 3C971FSI_1 net=random_8_digits load asig 4 Save and exit the AUTOEXEC.NCF file. 5 Exit the NetWare INSTALL utility.
5 TROUBLESHOOTING Overview This chapter provides possible solutions for common problems encountered during installation and operation of the 3C971-F adapter. If your problem cannot be resolved with the suggestions and comments that follow, please contact one of 3Com’s technical support services as described in Appendix B. Startup Problems Problem Possible Solution The computer will not start or come on. 1 Verify that the power-on LED on the computer is lit.
5-2 CHAPTER 5: TROUBLESHOOTING Bootup Problems Problem Possible Solution The computer does not boot up. 1 Check to see if the system is plugged in. 2 Check to see if your monitor is plugged into your video adapter. 3 Check to see if the adapter card is properly seated in the PCI bus expansion slot. 4 Try a different PCI slot. 5 Remove the adapter and see if the system boots up and returns to a normal state of operation.
Adapter Problems 5-3 Adapter Problems Problem Possible Solution Host adapter is not found. The PCI system in your computer is supposed to configure the bus address locations automatically. An address conflict is probably not the problem. If the driver is correctly installed, a driver message should appear in the system driver event log after bootup of your computer. 1 Make sure the adapter card is seated correctly in the bus expansion slot. Try another PCI slot.
A SPECIFICATIONS Hardware Memory 512 K buffer 1 K serial EEPROM Optional expansion ROM 128 K control SRAM Bus Interface PCI Local Bus Specification, Revision 2.
A-2 APPENDIX A: SPECIFICATIONS PCI Slave Memory and configuration cycles Write posting Interrupts Interrupt pin: INTA# Diagnostics LEDs: Green: Live incoming link Yellow: Status Board Dimensions Full-size, raw variable height short-card Length: 167.64 mm Width: 106.68 mm Power Requirements 15 W (3.0 A @ 5 V) Network Connections Connector Cable Type SC duplex Multimode fiber (62.
Environment ATM adaptation layer AAL5 LAN emulation LANE 1.0 ATM signaling UNI 3.0/3.
B TECHNICAL SUPPORT 3Com provides easy access to technical support information through the variety of services described in this appendix.
B-2 Appendix B: Technical Support Call the telephone number nearest you: Country Data Rate Telephone Number Australia up to 14400 bps (61) (2) 9955 2073 France up to 14400 bps (33) (1) 69 86 69 54 Germany up to 9600 bps (49) (89) 627 32 188 or (49) (89) 627 32 189 Hong Kong up to 14400 bps (852) 2537 5608 Italy (fee required) up to 14400 bps (39) (2) 273 00680 Japan up to 14400 bps (81) (3) 3345 7266 Singapore up to 14400 bps (65) 534 5693 Taiwan up to 14400 bps (886) (2) 377 583
On-line Technical Services B-3 3ComForum on CompuServe 3ComForum is a CompuServe-based service containing patches, software, drivers, and technical articles about all 3Com products, as well as a messaging section for peer support. To use 3ComForum, you need a CompuServe account. To use 3ComForum: 1 Log on to CompuServe. 2 Enter go threecom. 3 Press [Return] to see the 3ComForum main menu.
B-4 Appendix B: Technical Support Country Telephone Number Finland 98 001 4444 Russia (Moscow only) 956 0815 France 05 90 81 58 Spain 900 964445 Germany 0130 8180 63 Sweden 020 792954 Italy 1678 99085 U.K. 0800 626403 Country Telephone Number Support from Your Network Supplier If additional assistance is required, contact your network supplier.
Returning Products for Repair B-5 Country Telephone Number Country Telephone Number Canada (905) 882 9964 Singapore (65) 538 9368 Denmark* 800 17309 South Africa (27) (11) 803 7404 Finland* 0800 113153 Spain* 900 983125 France* 05 917959 Sweden* 020 795482 Germany* 0130 821502 Taiwan (886) (2) 577 4352 Hong Kong (852) 868 9111 United Arab Emirates (971) (4) 349049 Ireland* 1 800 553117 U.K.* 0800 966197 Italy* 1678 79489 U.S.
GLOSSARY AAL ATM Adaptation Layer. Translates packets of data to 53-byte cells for transmission on the network. The layers are defined to provide different classes of service for ATM connections, and to provide a method of mapping data from a particular class of service into ATM cells in such a way that the data can be remapped into its original format at the other end of an ATM network. ANSI American National Standards Institute.
2 GLOSSARY ATM LAN Topology that consists of ATM switches and computer interfaces that provide high data rate connectivity for voice, video, and data (IP, SNA, and multimedia). BUS Broadcast and Unknown Server. A server within LAN emulation (for ATM networks) that has the ability to receive broadcast requests from all other stations on the network, and forward them to a multicast switch. The switch, in turn, broadcasts the requests to all other stations on the network.
GLOSSARY 3 Cell switching Network technology that is used for delay-sensitive traffic such as voice and video. CLP Cell Loss Priority. The last bit of the fourth byte in an ATM cell header. This bit indicates the cell discard priority. If this bit is set, the network can discard the cell when the network is congested and conditions warrant dropping the cell. Connectionless ATM Mode in which the equipment sending the ATM cells adds the destination address to each cell, thus eliminating signaling.
4 GLOSSARY ILMI Interim Local Management Interface. The ATM Forum standard for incorporating network management into ATM networks. ILMI can be used as a monitor for transfers between a router and an ATM switch, reporting CRC error rates and performance dips. IP Internet Protocol. A network-layer protocol that contains addressing and control information to allow packets to be routed over dissimilar networks. KB Kilobytes. 1024 bytes. LANE LAN Emulation.
GLOSSARY 5 MBps Megabytes. (1024 x 1024 bytes) per second. Multicast A technique that allows copies of a single packet or cell to be passed to a selected set of end stations. Multimode A large-core (62.5 micron) optical fiber through which multiple signals will propagate. NNI Network-to-Network Interface. The interface between two pieces of equipment on a public network. Node A device connected to the network media, usually with an adapter card. OC-3c Optical Carrier level 3, concatenated.
6 GLOSSARY PVC Permanent Virtual Circuit. An ATM mode in which the communication circuit between two nodes on a network is manually set up and torn down. SAR Segmentation and Reassembly. A procedure that breaks down and reassembles variable-length packets from legacy LAN (Ethernet and token ring) applications. The SAR chip set receives protocol data units (PDUs) from the convergence sublayer and divides them into small segments, typically 44 bytes long.
GLOSSARY 7 STM-1 Synchronous Transfer Mode, level 1. A European standard defining a signal with a data rate of 155.52 Mbps. SVC Switched Virtual Circuit. Creates a dynamic connection between two network nodes. SVCs are created “on demand” and are torn down upon completion of the data transfer. TCP/IP Transmission Control Protocol/Internet Protocol. Network architecture standard for internetworking multiple organizations.
8 GLOSSARY VPI Virtual Path Identifier. A one-byte field in an ATM cell header that, when combined with the VCI (Virtual Circuit Identifier), makes up an ATM address.
INDEX Numerics 3Com sales offices B-4 3ComBBS B-1 3ComFacts B-3 3ComForum B-3 A adapter card installation 2-1 connecting to network 2-4 driver description 1-3 driver installation 3-1, 4-1 specifications A-1 troubleshooting 5-1 warning 2-2 AppleTalk protocol option 4-7 applications problems 5-2 ATM adaptation compliance A-3 layer compliance A-2 signaling compliance A-3 ATM network address 3-19, 4-10 AUTOEXEC.
2 INDEX IP address, configuring 3-12, 4-8 IPX frame type 4-8 L LANE compliance A-3 LEC configuration 3-14, 4-7 enable 3-17 explained 3-1, 4-7 LECCONF icon 3-15 LECS/LES option 3-18, 4-10 M memory specifications A-1 MTU size 3-8, 3-18, 4-7 multi-LAN explained 4-6 multiple LECs 3-1, 4-7 S SC duplex connector 2-5 signaling options 3-9 specifications, adapter A-1 standards compliance A-2 startup problems 5-1 storage temperature A-3 subnet mask, configuring 3-12, 4-8 switch requirements 3-1, 4-1 system requ
LIMITED WARRANTY HARDWARE: 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: Internetworking products One year Network adapters Lifetime Ethernet stackable hubs and unmanaged Ethernet fixed Lifetime* port repeaters (One year if not registered) *Power supply and fans in these stackable hubs and One year unmanaged repeaters Other hardware p
WARRANTIES EXCLUSIVE: IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
FCC CLASS A VERIFICATION STATEMENT WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of Communications Equipment Standards entitled, “Digital Apparatus,” ICES-003. These limits are designed to provide reasonable protection against harmful interference in a commercial installation.
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