Datasheet

Release Notes for 3Com X Family of Unified Security Platforms, Release 3.2 Page 11
User, Account, and Product Registration Using eSupport
To activate your Digital Vaccine, Digital Vaccine Gold, or Anti-Spam Service subscription, you must
register the license and your X family hardware on the 3Com eSupport Web site for warranty purposes.
You need both a user and an account registration. If you have not yet registered yourself and your
organization for eSupport, you must do so before registering your product. The following steps describe
the entire process of user, account, and product registration.
USER AND ACCOUNT REGISTRATION
If you and your account are already registered, skip to the next procedure.
1. Go to the eSupport Web site (http://eSupport.3com.com).
The 3Com Login page opens.
2. Click Register Now.
The 3Com eSupport New User Registration page opens. (Note: You are leaving a secure page to
go to an unsecure page; if you receive a Security Alert message, you can safely click Yes.)
3. Complete the mandatory fields on the user registration form and click Continue.
A. Email address
B. Salutation (Mr., Mrs., Ms., etc.), Last Name, and First Name (note the order)
C. Your eSupport User Name (the default is your email address; you can change it if you prefer)
D. Time Zone
E. Preferred Language
F. Primary telephone number
G. Whether or not you wish to receive communications on 3Com products, services, and
technologies
H. Accept the privacy policy (displayed on the form)
The account page opens.
4. Click Create New Account.
The account registration page opens.
5. Complete the mandatory fields on the account registration page and click Continue.
A. Organization name
B. Address
C. City
D. Country
E. State/province/county
A Congratulations page opens. The system generates a password and emails your user name and
password to you. When you receive this information, you can return to the eSupport login page and
log in to eSupport.