Datasheet

Release Notes for 3Com X Family of Unified Security Platforms, Release 3.2 Page 12
PRODUCT REGISTRATION
1. Go to the eSupport Web site (http://eSupport.3com.com).
The 3Com Login page opens.
2. Enter your user name and password and click Login.
The eSupport Home page opens. (Note: You are leaving a secure page to go to an unsecure page;
if you receive a Security Alert message, you can safely click Yes.)
3. Click Register A Product.
The Select Product page opens.
4. (Optional) Select the account where the product is installed.
Your default account is displayed. If you are linked to multiple accounts, click the Select icon to the
right of the Your Accounts field and select the appropriate account from the Account window.
5. Type the product number and click Continue.
If you know the exact number (for example, 3CTPX500-DVGOLD), type it in the Product # field and
click Continue. If not, click the Select icon to the right of the Product # field and select the
appropriate product or license number from the Product window.
6. Type the license key for the product.
7. Type the base product number.
If you know the exact number (for example, 3CTPX506-96), type it in the Base Product # field. If
not, click the Select icon to the right of the Base Product # field and select the appropriate product
or license number from the Product window.
8. Type the serial number of the X family device and click “Click here to Validate Serial
Number.”
If the serial number is correct, the message “Validation complete!” appears, and the Register button
becomes selectable.
9. Enter purchase information and click Register.
A. Company Purchased From
B. Purchase Location City
C. Your Warranty Start Date
The Registered Product Success page opens. The same information is emailed to you.
(Note: Retain this important registration and warranty information.)
You have successfully registered your X family products and activated your subscription. Note that
subscription activation may take 1–2 hours to take effect.