NBX Telephone Guide ® Telephones ■ NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone ■ NBX 2101 Basic Telephone Attendant Consoles http://www.3com.com/ Part No.
3Com Corporation 5400 Bayfront Plaza Santa Clara, California 95052-8145 Copyright © 2001, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
CONTENTS ABOUT THIS GUIDE Conventions 8 Documentation 9 1 GETTING STARTED Setting Up Your Voice Mail 12 The NetSet Utility 13 Quick Reference Sheet 15 2 NBX BUSINESS TELEPHONES Telephone Buttons and Controls 18 Status Lights on the NBX Business Telephone Programmable Access Buttons 21 3 NBX BASIC TELEPHONE Telephone Buttons and Controls 24 Status Icons on the NBX Basic Telephone Programmable Access Buttons 26 4 20 25 VOICE MAIL Changing Your Password 28 Listening to Messages 29 Replying to a Mess
Greeting-Only Mailbox Phantom Mailbox 37 Group Mailbox 37 5 36 STANDARD FEATURES Setting the Volume 40 Dialing a Call 40 Calling Inside Your Organization 40 Dialing an External Call 42 Redialing a Call 42 Answering a Call 42 Creating Your Call Forward Path 43 Placing a Call on Hold 44 Transferring a Call 44 Establishing a Conference Call 46 6 PERSONALIZING YOUR TELEPHONE Label Makers for Telephones 50 Ringer Tone 50 Speed Dials 51 Off-Site Notification 54 Do Not Disturb 55 Preventing Unauthorized Use o
7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Account (Billing) Codes 62 Caller ID 62 Internal and External Caller ID 62 Calling Line Identity Restriction (CLIR) Call Pickup 63 Hunt Groups and Calling Groups 65 Call Park 68 Paging 69 Dialing a Call to a Remote Office 71 Bridged Extensions 72 Delayed Ringing 73 Pulse Dialing 73 8 62 ATTENDANT CONSOLES NBX 1105 Attendant Console 76 Complement Attendant Software 78 9 TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING Connecting the Telephone 82 Moving
ABOUT THIS GUIDE This guide is intended for anyone using NBX Telephones, the NBX 1105 Attendant Console, or the NBX Complement Attendant Software. It includes information about using the NBX Voice Mail system and the NBX NetSet™ administration utility. If the information in the release notes (readme.pdf) on the Resource Pack CD differs from the information in this guide, follow the instructions in the release notes. How to Use This Guide Table 1 shows where to look for specific information in this guide.
ABOUT THIS GUIDE Commonly Used Terms Table 2 defines some commonly used words and phrases in this guide. Table 2 Commonly Used Terms Administrator The person who is responsible for maintaining your 3Com Networked Telephony Solution. Receptionist In this guide, “receptionist” refers to the person who answers the majority of the incoming telephone calls for an organization. In some office environments, this person may be a switchboard operator.
Documentation 9 Table 4 Text Conventions Convention Description Screen display This typeface represents information as it appears on the display panel or on a computer screen. The words “enter” and ”type“ When you see the word ”enter” in this guide, you must type something, and press Return or Enter. Do not press Return or Enter when an instruction simply says ”type.“ Words in italics Italics are used to: ■ ■ ■ Words in bold Documentation Format Emphasize a point.
ABOUT THIS GUIDE of your screen. When you log in as an administrator, you can also see the NBX Administrator’s Guide. Comments on the Documentation Your suggestions are important to us. They help us to make our documentation more useful to you. Send e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: NBX_Techpubs_comments@3com.
1 GETTING STARTED The first time that you use your NBX telephone, you are prompted to set up your voice mailbox. After you have initialized your mailbox and password, you may want to browse through the NetSet utility, which is described later in this chapter.
GETTING STARTED Setting Up Your Voice Mail Pick up the handset on your telephone and follow the voice prompts to set up these voice mail features: ■ Your Password — When your telephone is first installed, your voice mailbox has no password. To prevent anyone else from listening to your messages, you must set a password. ■ Your Name Announcement — Your name announcement identifies your mailbox to callers who use the internal telephone directory.
The NetSet Utility The NetSet Utility 13 Using the NetSet utility, which is part of the NBX system software, your administrator manages and configures system-wide telephone settings along with many of your personal telephone settings and permissions. As a telephone user, you can use the NetSet utility to: ■ View and change your telephone’s personal settings, such as speed dials, ringer tone, and where you want your calls to go when you cannot answer them (the call forwarding path).
GETTING STARTED Figure 1 NBX NetSet Login Screen with Password Dialog Box 4 Type your user name, which is always your 3-digit or 4-digit telephone extension. 5 Type your voice mail password, and click OK. 6 The Personal Settings window appears and displays the User Information tab. The NetSet password is the same password that you use for accessing your voice mail. You can change your password using your telephone or in the NetSet utility.
Quick Reference Sheet 15 The shortcut icons on the lower left of the browser screen link you to the following features of the Personal Settings window: One-touch Speed Dials Off-Site Notification Telephone Guide online Quick Reference Sheet To open and print a copy of the Quick Reference Sheet for voice mail features and for your NBX Telephone: 1 Log in to the NetSet utility. 2 Click Telephone Quick Reference. You need to have Adobe Acrobat Reader 3.0 or 4.
GETTING STARTED
2 NBX BUSINESS TELEPHONES You can manage some of the features of your telephone on the telephone itself. This chapter describes the buttons, controls, and features on the following telephones: ■ NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone Unless otherwise noted, the features discussed in this chapter apply to all NBX Business Telephones and to the SuperStack 3 NBX, NBX 100, and NBX 25 Networked Telephony Solutions.
CHAPTER 2: NBX BUSINESS TELEPHONES Telephone Buttons and Controls Figure 2 shows buttons and controls on the NBX Business Telephone. Figure 2 NBX Business Telephone (Model 2102-IR Shown) 1 2 3 4 5 6 7 8 9 10 a–f 20 11 12 13 14 15 16 19 18 17 The NBX Business Telephones have these features: 1 Handset 2 MSG (Message) button — Accesses your voice mail messages through the Voice Mail System. See “Listening to Messages” in Chapter 4.
Telephone Buttons and Controls 19 5 Soft buttons —Allow you to select names from the internal user directory. “Calling Inside Your Organization” in Chapter 5. The buttons, from left to right, are: ■ Slct (Select) ■ Back (reserved for future use) ■ Exit 6 Telephone key pad 7 Scroll buttons — Allow you to scroll through user names in the internal user directory. See “Calling Inside Your Organization” in Chapter 5. 8 Program button — Reserved for future use.
CHAPTER 2: NBX BUSINESS TELEPHONES 18 Infrared Port (NBX 2102-IR Telephones only) — Receives infrared signals from a handheld device running the Palm Operating System. See “Palm Integration” in Chapter 6. 19 Mute button — Enables you prevent callers from hearing what you are saying during a telephone call. Press Mute button to turn off the telephone’s microphone when you are using handset or when your telephone is in speaker phone mode. To deactivate the Mute feature, press Mute button again.
Programmable Access Buttons Programmable Access Buttons 21 Figure 3 displays the 18 programmable Access buttons. The list below the figure gives the default features. The One-touch Speed Dials screen in the NetSet utility shows your telephone’s current button mappings. For details, see “One-touch Speed Dials” in Chapter 6.
CHAPTER 2: NBX BUSINESS TELEPHONES
3 NBX BASIC TELEPHONE You can manage many of the features of your telephone on the telephone itself. This chapter describes the buttons, controls, and features that are specific to the NBX 2101 Basic Telephone. Unless otherwise noted, the features discussed in this chapter apply to the SuperStack 3 NBX, NBX 100, and NBX 25 Networked Telephony Solutions. For a description of the features on the NBX Business Telephone, see Chapter 2.
CHAPTER 3: NBX BASIC TELEPHONE Telephone Buttons and Controls Figure 4 shows buttons and controls on the NBX Basic Telephone. Figure 4 NBX Basic Telephone (Model 2101) 2 3 1 4 12 5 6 7 8 11 10 9 The NBX Basic Telephone has these features: 1 Handset 2 Display panel — Provides telephone status messages, Caller ID information (if enabled), and the number of messages in your voice mail mailbox. You can also use it to view the internal user directory.
Status Icons on the NBX Basic Telephone 25 4 Scroll buttons — Allow you to scroll through user names in the internal user directory. See “Calling Inside Your Organization” in Chapter 5. 5 MSG (Message) button — Accesses your voice mail messages through the Voice Mail System. See “Listening to Messages” in Chapter 4. 6 Telephone key pad 7 Volume control buttons — Adjust the volume of the ringer and the handset. See “Setting the Volume” in Chapter 5. 8 Hold button — Places a caller on hold.
CHAPTER 3: NBX BASIC TELEPHONE To pick up a second incoming call while you are using your telephone: 1 Press Call Toggle button. 2 Your first call is put on hold, and you are connected to the second call. a The telephone icon next to the 1 on your display panel blinks slowly. b The telephone icon next to the 2 on your display panel is steady. To return to the first call: 1 Press Call Toggle button again. 2 Your second call is put on hold, and you are reconnected to the first call.
4 VOICE MAIL A key component of the NBX Networked Telephony Solutions is the NBX Messaging System, which includes voice mail, off-site notification, and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone. You can listen to, save, and forward those messages from any touch-tone telephone. In certain circumstances, you can also be notified about your voice mail messages through your email.
CHAPTER 4: VOICE MAIL This chapter covers these topics: Changing Your Password ■ Changing Your Password ■ Listening to Messages ■ Replying to a Message ■ Forwarding a Message ■ Creating and Sending a Message ■ Creating Personal Voice Mail Lists ■ Forwarding Calls Directly to Your Voice Mailbox ■ Accessing Voice Mail Messages Through E-mail ■ Greeting-Only Mailbox ■ Phantom Mailbox ■ Group Mailbox You use the same password to access your voice mail and to log in to the NetSet uti
Listening to Messages Security Tips Listening to Messages From Your NBX Telephone 29 ■ Never tell your password to anyone. ■ Do not use passwords that can easily identify you, such as your phone extension, birth date, and so on. ■ Avoid simple passwords such as 1234, 0000, and so on. ■ Longer passwords are more secure. ■ Change your password often. You can listen to your voice mail messages from any touch-tone telephone.
CHAPTER 4: VOICE MAIL From a Remote Location To listen to your messages from other telephones: 1 If you call the main telephone number of your organization and ■ The receptionist answers your call, ask to be forwarded to your voice mailbox, press *, and continue with step 3. ■ The Automated Attendant greets your call, press * * to access the voice mail system, and continue with step 3.
Replying to a Message Information About Your Messages 31 You can hear date, time, and sender information for the messages that are in your mailbox. To listen to this information, press 6 while or after you listen to a message, and then press one of these buttons: Date and time information. Sender information. Listen to the previous message. Replying to a Message You can send a reply to the originator of a voice mail message or to everyone who received the original message.
CHAPTER 4: VOICE MAIL Forwarding a Message You can forward most messages to other users on the system and add your comments to introduce the message to the other users. If a message is marked Private, you cannot forward it. To forward a message with comments: 1 Dial 5. 2 After the tone, record an introductory comment. 3 Press # when you are finished. 4 Dial the extension or mailbox number of the recipient, or the group voice mail list number, and press #.
Creating and Sending a Message Creating and Sending a Message 33 To create and send a message directly to an internal user’s voice mailbox: 1 Pick up your handset. 2 Press MSG button on your telephone and log in to your voice mailbox. 3 Dial your password, and then press #. 4 Dial 2 to select Create and Send Message. 5 Record your message, and press # to end the recording. 6 Dial the extensions or mailbox numbers of the recipients, or a voice mail group list number, and press #.
CHAPTER 4: VOICE MAIL To select a message delivery option: 1 Record your message, and press #. 2 Press 9 for Message Delivery Options. 3 You are prompted to press one of the following buttons to: Mark the message as Urgent. Mark the message as Private. Creating Personal Voice Mail Lists A Personal Voice Mail List, also called a mail group, is a collection of extensions to which you assign a special “group number.” You can send a message to everyone on the list at the same time.
Forwarding Calls Directly to Your Voice Mailbox Modifying Groups 35 You can review each of your voice mail groups, add or remove members, or delete a group. To modify a voice mail group: 1 Pick up the handset, and press MSG button to access your mailbox. 2 Dial your password, and press #. 3 Dial 9 for Mailbox Options. 4 Dial 3 to select Group Lists. 5 You are prompted to press one of the following buttons to: Review your list of groups. Create a group. Delete a group.
CHAPTER 4: VOICE MAIL Accessing Voice Mail Messages Through E-mail (NBX 100 and SuperStack 3 NBX) You can listen to your voice mail from any computer that allows you to access your e-mail. Your e-mail software must be IMAP compliant. Voice mail messages are sent as sound files, so your computer must have a sound card. See your administrator for assistance with this feature. Greeting-Only Mailbox With a greeting-only mailbox, callers hear your message but cannot leave a voice mail message.
Phantom Mailbox Phantom Mailbox 37 A phantom mailbox is a voice mailbox that does not have an actual telephone associated with it. Example: ■ A sales representative who travels constantly for your organization does not have an actual office but must have a way to receive telephone messages from customers. The representative can retrieve, forward, and save messages in the same way that any other employee can but would not have a physical telephone connected to your NBX system.
CHAPTER 4: VOICE MAIL
5 STANDARD FEATURES This chapter describes standard features of the NBX Business and Basic Telephones. It covers these topics: ■ Setting the Volume ■ Dialing a Call ■ Answering a Call ■ Creating Your Call Forward Path ■ Placing a Call on Hold ■ Transferring a Call ■ Establishing a Conference Call Unless otherwise noted, these features are available on the NBX 100, NBX 25, and SuperStack 3 NBX systems.
CHAPTER 5: STANDARD FEATURES Setting the Volume Use Volume Control buttons to raise or lower the volume of the ringer, the handset, or the speaker. Ringer Volume To raise or lower the volume of the ringer, press the Volume Control buttons repeatedly while your telephone is ringing, until the volume is at the level that you prefer.
Dialing a Call 41 Using the Internal Name Directory On the telephone display panel, you can use the view a directory of users on your system, scroll through it, and dial a co-worker quickly. User names appear in alphabetical order, last name first. The system updates the directory when your administrator adds or removes users. To access the name directory: 1 Pick up the handset, and press either scroll key to the right of the display panel. The first name in the directory appears in the display panel.
CHAPTER 5: STANDARD FEATURES Dialing an External Call To dial an external call: 1 Pick up the handset or, if you are using an NBX Business Telephone, you can press Speaker button. If your telephone defaults to an internal line, dial 9 or 8 to access an external line. If you are using an NBX Business Telephone and one of the buttons is configured to access an external line directly, press that Access button. 2 Dial the number.
Creating Your Call Forward Path Creating Your Call Forward Path 43 Use the Call Forward feature to specify: ■ How many times you want your telephone to ring before the system forwards your calls, and ■ Where you want your calls to go when they are not answered. To change the number of rings or the call forwarding path: 1 Log in to the NetSet utility. 2 Select User Information > Call Forward. 3 Select Number of rings before forwarding a call. 4 Select a call forward path.
CHAPTER 5: STANDARD FEATURES Placing a Call on Hold To place a call on hold: On an NBX Business Telephone: 1 Press Hold button. 2 To return to the call, press the Access button on which the call originated. On an NBX Basic Telephone: 1 Press Hold button. 2 To return to the original call, press Call Toggle button. Alternatively, if you want to put a call on hold in order to dial a second telephone number: 3 Press Call Toggle button to put the first call on hold. 4 Dial the second telephone number.
Transferring a Call Announced Transfer 45 Before you complete a transfer, you can announce to the recipient that you are transferring a call. The recipient then can decide whether to take the call. To announce a transfer: 1 While on a call, press Transfer button. The system places the caller on hold and selects a new line. 2 Dial the extension number to which you want to transfer the call. 3 When the recipient answers, announce the call.
CHAPTER 5: STANDARD FEATURES Establishing a Conference Call You can establish a Conference Call with up to four parties, including yourself. The other three parties can be any combination of internal and external calls. To set up a conference call: From an NBX Business Telephone: 1 Dial a call, or receive a call from someone else. 2 While on the call, press Conference button. The system selects a new line and places the first party on hold.
Establishing a Conference Call 47 More About Conference Calls Disconnecting the Last Person Called ■ To place your part of a conference call on hold, press Hold button. The other people can talk among themselves, but they cannot hear you. When a conference call is placed on hold, there is no music on hold. ■ To transfer a conference call to another telephone, press Transfer button. Dial the number to which you want to transfer the call, and press Transfer button again.
CHAPTER 5: STANDARD FEATURES
6 PERSONALIZING YOUR TELEPHONE Your NBX Networked Telephony System has many features that can increase the functionality of your telephone.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE Label Makers for Telephones You can print labels for your telephone using the label maker forms in the NetSet utility or on the NBX Resource Pack CD. You need Adobe Acrobat Reader 3.0 or 4.0 to open and edit the label makers. Acrobat Reader is available from the Adobe web site or the on NBX Resource Pack CD. To use the label makers: 1 Log in to the NetSet utility. 2 Select Speed Dials > Telephone Labels.
Speed Dials Speed Dials One-touch Speed Dials 51 The NBX system has three types of Speed Dials: ■ One-touch Speed Dials ■ Personal Speed Dials ■ System-wide Speed Dials (NBX Business Telephones only) A one-touch speed dial is a telephone number that the NBX system dials for you when you press the Access button that you have assigned to that number. Figure 8 displays the Access buttons that are programmable on an NBX Business Telephone.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE To assign or change the one-touch speed dial numbers on your telephone: 1 Log in to the NetSet utility. 2 Select Speed Dials > One Touch. 3 In the text box under Number, type the telephone number that you want to assign a speed dial button to. Include all of the numbers you would normally dial, such as a 9 or 8 to access an outside line. Do not use spaces, dashes, commas, or other nonnumeric characters.
Speed Dials 53 To use personal speed dials: 1 Pick up the handset or, if you are using an NBX Business telephone, you can press Speaker button. 2 Press Feature button. 3 Dial the 3-digit speed dial code for the number that you want to call. Personal speed dial codes range from 601 through 699. If you dial a speed dial code that has no number assigned to it, the display panel on your telephone shows, No number stored.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE Off-Site Notification When you enable Off-Site Notification, the NBX system sends a notice to inform you that you have received a voice mail message. You can specify one or more notification paths, for example: ■ Your pager number. ■ Your cellular telephone number. ■ Your email. The system makes up to five attempts to reach you by using either the pager or the telephone method.
Do Not Disturb Important Considerations 55 When you activate the Telephone Locking feature, the NBX system sends messages to you only if the notification number (for example, your pager number) is a toll-free telephone number. See “Telephone Locking” later in this chapter for details. If you choose several notification methods, and you do not include an email address as one of your choices, then you are notified only about the first voice mail message that you receive.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE ■ If your telephone is part of a hunt group, incoming calls to the hunt group will ring on your telephone. Calls coming in directly to your telephone (not directed to the hunt group) do not ring on your telephone. To prevent all calls from ringing, you must enable Do Not Disturb and also log out of the hunt group. To enable and disable Do Not Disturb using the feature code: 1 Pick up the handset. 2 Press Feature button and 446. 3 Hang up.
Class of Service Override Class of Service Override 57 The Class of Service Override feature allows you to apply the features of your own NBX telephone temporarily to another NBX telephone on the same LAN. Example: ■ You are meeting in a conference room, and the telephone in that conference room is configured so that long-distance telephone calls cannot be dialed from it.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE Using a Headset You can use a headset with a microphone with any NBX telephones These instructions are for a typical headset and amplifier. You may need to modify some of these instructions for some types of headset or amplifier equipment. To use a headset for all calls: 1 Insert the cord for the headset amplifier into the handset cord's receptacle on the underside of the telephone. 2 Insert the cord for the headset into the headset amplifier.
Using a Headset 59 Ending Calls When Using a Headset To end calls when using a headset with an NBX Business Telephone, press Release button on your telephone. To end calls when using a headset with an NBX Basic Telephone, press Feature button and 111.
CHAPTER 6: PERSONALIZING YOUR TELEPHONE
7 GETTING MORE FROM YOUR TELEPHONE SYSTEM The following features are described in this chapter: ■ Account (Billing) Codes ■ Caller ID ■ Call Pickup ■ Hunt Groups and Calling Groups ■ Call Park ■ Paging ■ Dialing a Call to a Remote Office ■ Bridged Extensions ■ Delayed Ringing ■ Pulse Dialing Several of the features described in this chapter include having a telephone line appear on more than one NBX Business Telephone.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Account (Billing) Codes (NBX 100 and SuperStack 3 NBX) The Account Codes feature allows your administrator to tracks calls associated with an individual client or account. When you answer your telephone or when you dial a call, you dial a numeric account code which allows the system to track time spent on the telephone with a client, perhaps to be associated with a billable account.
Call Pickup 63 CLIR for All External Calls To enable CLIR-All for all calls from your telephone: 1 Pick up the handset, press Feature button and 889. 2 Dial the number that you want to call. The NBX system does not send caller ID information on this call or any future calls until you disable this feature. To disable CLIR-All: 1 Pick up the handset. 2 Press Feature button and 889 again. CLIR for Next External Call Only To enable CLIR for the next call from your telephone: 1 Pick up the handset.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM There are two types of Call Pickup: Directed Call Pickup ■ Directed Call Pickup — Retrieves a call that is ringing on a specific telephone. ■ Group Call Pickup — Retrieves a call that is ringing on any one of a group of telephones. To answer a call that is ringing on another user’s telephone using the Feature Code: 1 Pick up the handset. 2 Press Feature button followed by 455 and the user’s extension. The call is directed to your telephone.
Hunt Groups and Calling Groups Hunt Groups and Calling Groups Hunt Groups 65 Your administrator can establish informal “call centers” so that incoming calls can be directed to several phones. Incoming calls ring to one member of the hunt group. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwarded to the group call coverage (call forwarding) path.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Hunt groups can be static or dynamic. ■ If you are in a static hunt group, you are always part of that group along with the other group members. ■ If you are in a dynamic hunt group, you must log in to the group to be part of it. To log in to a dynamic hunt group using your NBX Telephone: 1 Pick up the handset. 2 Press Feature button followed by the hunt group number that is assigned by your administrator.
Hunt Groups and Calling Groups 67 To log out of a dynamic hunt group using the NetSet utility: 1 Log in to the NetSet utility. 2 Select User Information > Hunt Groups. 3 Click on the 3-digit extension number of the hunt group you are logging out of. 4 Type the hunt group password in the Password text box. 5 Click Log Out, and then click Close. Calling Groups One type of hunt group is the Calling Group.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM To view the list of users that belong to a group: 1 Select a group. 2 Click Details. If you have logged in to a dynamic hunt group and do not answer a call when it rings on your telephone, the system logs you out. Calls that come in to your telephone through your extension follow the coverage path that you have set up. Calls that come in to your telephone through hunt groups and calling groups follow the coverage path set up for that group.
Paging 69 To park a call: 1 While you are on a call, press Feature button and 444, or press the Access button assigned to Call Park. 2 Use the telephone key pad to dial a Call Park extension from the list shown in Table 8. If you select a Call Park extension that is already in use, the display panel displays Park Cancelled and the call rings back to your telephone. You can try another Call Park extension.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM External Paging If your location has a paging amplifier and speaker system connected to the NBX system, you can broadcast a message over the speakers. To page externally: 1 Pick up the handset. 2 Dial the External Paging extension shown in Table 9. 3 Speak into the handset. 4 When you are finished, hang up the handset to end the broadcast.
Dialing a Call to a Remote Office Dialing a Call to a Remote Office 71 (NBX 100 and SuperStack 3 NBX) The NBX 100 and SuperStack 3 NBX Networked Telephony Solutions provide options that allow users to dial calls between sites that are separated geographically but that are linked by a Wide Area Network (WAN) connection. Two typical configurations are described in the next sections. Using Unique Extensions In the sample network shown in Figure 11, each site must have unique telephone extensions.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM prevents conflicts between the remote extension number and an identical extension number at the local site (Chicago).
Delayed Ringing Delayed Ringing 73 (NBX Business Telephones only) The Delayed Ringing feature prevents a telephone on a shared line from ringing on a specific telephone until the incoming call rings on another telephone a specified number of times first. Example: ■ Pulse Dialing A telephone extension is programmed to appear on a manager’s telephone and on the assistant’s telephone.
CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Using a Personal Speed Dial You can configure a personal speed dial in the NetSet utility to dial a number in pulse dial mode and then to switch to DTMF. You can also include the digits that you want the system to dial after switching to DTMF. Use the left carat character (<) as the command to switch to DTMF mode. The system dials any digits after the < in the speed dial digit string using DTMF tones.
8 ATTENDANT CONSOLES The NBX 1105 Attendant Console and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists primarily use the Attendant Console and CAS, they can be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.
CHAPTER 8: ATTENDANT CONSOLES NBX 1105 Attendant Console The NBX 1105 Attendant Console has 50 Access buttons, each of which can handle two assignments, for total functionality of 100 buttons. The buttons support the same functions and have the same behavior as the 12 Access buttons on the NBX Business Telephone. See Figure 13. In effect, the Attendant Console is an extension of the telephone to which it is assigned.
NBX 1105 Attendant Console 77 Figure 13 Attendant Console 1 2 3 4 5 6 7 1 Access buttons with LEDs — An indicator light next to each button shows whether the line is available or in use and which assigned features are enabled. For details of button status, see Table 5 in Chapter 2. 2 Labels —You can print labels for your console using the label makers forms in the NetSet utility or on the NBX Resource Pack CD. You need Adobe Acrobat Reader 3.0 or 4.0 to open and edit the label makers.
CHAPTER 8: ATTENDANT CONSOLES 3 Shift button — Enables you to toggle between the two sets of Access buttons on the console. Press Shift button for Access buttons 1 through 50, and then press Shift button again for Access buttons 51 through 100. 4 Transfer button — Enables you to send a call to another telephone. For details, see “Transferring a Call” in Chapter 5. 5 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox.
Complement Attendant Software 79 Table 10 Elements of the Complement Attendant Screens (continued) Field Purpose Last Tab Sorts the list of users in alphabetical order by last name. Department Tab Sorts the directory by the user department. Hidden Tab Hides entries in the NBX directory that you do not want to appear on other tabs, such as conference room phones. Quick Tab Provides quick access to the most frequently used entries in the directory.
CHAPTER 8: ATTENDANT CONSOLES Managing Calls To manage incoming calls using the Complement Attendant Software, click the buttons at the bottom of the screen, as described here: 1 Select a sort method by clicking on the appropriate tab. For example, to select a user by last name, click on the Last tab. 2 Click on the user’s name. The user’s extension number and name appear in the Find/Phone # field. 3 Click on the button for the way that you want to handle the call.
9 TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING This chapter covers the following topics: ■ Connecting the Telephone ■ Moving Your Telephone ■ Swapping Telephones ■ Cleaning Your Telephone ■ Troubleshooting Possible Problems
CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING Connecting the Telephone The underside of the NBX Business Telephone is shown in Figure 14.
Connecting the Telephone Attaching and Adjusting the Support Bracket 83 The NBX Model 1102 Business Telephone has a support bracket that you can attach to the telephone’s underside in low profile, high profile, or wall mount positions. Tabs on the underside slip into slots on the bracket, and the opposite mounting points snap into place. See Figure 14, Item 6.
CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING Wall-Mount Position To mount the Model 1102 Telephone on a wall, pull and twist the knob on the underside of the phone 90 degrees (Figure 16) so that the springloaded peg projects out on the top of the phone (Item 1 in Figure 17). Figure 16 Knob for the Handset Support Peg Figure 17 shows the NBX Business Telephone Model 1102 in the wall-mounted position.
Moving Your Telephone 85 Moving Your Telephone All NBX telephones have the Automatic Telephone Relocation feature. Each telephone has a unique “address.” You can move your telephone to another location, connect it to any Ethernet jack on the LAN, and still maintain all of your personalized features, speed dials, and extension number.
CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING Table 12 Troubleshooting Quick Reference (continued) Possible Problem Suggested Solutions My telephone has “locked up.” Your telephone has lost the connection to the system. Remove the Ethernet cord from the jack, then re-insert it into the jack. Wait a few seconds. If the telephone display panel still appears to be locked, disconnect the electrical power for your telephone, then plug it back in.
Troubleshooting Possible Problems 87 Table 12 Troubleshooting Quick Reference (continued) Possible Problem Suggested Solutions My telephone is not forwarding my incoming calls to my voice mailbox. Start the NetSet utility and verify that Forward to Voice Mail is selected as your call forwarding path. For details, see “Creating Your Call Forward Path” in Chapter 5. On my NBX Business Telephone, I added a one-touch speed dial, but the telephone does not dial that number.
CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
A FEATURE CODES AND PAGING CODES Your NBX Networked Telephony Solution provides a wide range of features and options that are accessible from the Access buttons, or you can activate the features by pressing Feature button on your telephone and then dialing the appropriate code listed in the tables below.
APPENDIX A: FEATURE CODES AND PAGING CODES Feature Codes for Outbound Calls Table 14 Feature Codes - Managing Outbound Telephone Calls Press Feature Code Button Feature Description Account Codes Track calls made to clients or accounts 888 And then: Dial the account code, press #, and then dial the telephone number. Caller ID - restrict all calls (CLIR All Calls) Restrict all outbound calls from displaying your telephone number 889T Dial the telephone number.
Feature Codes for Incoming Calls 91 Feature Codes for Incoming Calls Table 15 Feature Codes - Managing Incoming Telephone Calls Feature Description Call Park Place a call on hold so that it can be picked up from another telephone on your NBX system Press Feature Code Button 444 And then: ■ ■ On an NBX 100 system, the default extensions to dial are 601 to 609 On a SuperStack 3 NBX system, the default extensions to dial are 6001 to 6009 Contact your administrator to confirm the Call Park extensions
APPENDIX A: FEATURE CODES AND PAGING CODES Table 15 Feature Codes - Managing Incoming Telephone Calls (continued) Hunt Groups and Calling Groups Log into a dynamic hunt group or calling group using the group number that is assigned by your administrator. The assigned number will be between: On an NBX 100 system: Dial the password assigned by your administrator.
INDEX INDEX A access buttons attendant console 76, 77 Basic Telephone 26 Business Telephone 19 Account Codes 62, 90 Acrobat Reader 50, 77 administrator, definition 8 Adobe Software 50, 77 All Ports Busy message 86 announcements, broadcasting 69 answering calls 42 attendant console 75, 76 access buttons 77 Automatic Telephone Relocation 49 B Billing Codes 62, 90 branch offices, calling 71 Bridged Extensions 72 buttons attendant console 77 Basic Telephone 24 Business Telephone 18 C call centers 65 Call Fo
INDEX D F Delayed Ringing 73 dial codes external paging 69 internal paging 69 simultaneous paging 69 dial tone 85 dialing calls 40 redial 42 release with headset 58 switching from Pulse to Tone 73 Direct Mail Transfer button on attendant console 78 button on Business Telephone 21 feature code 91 overview 45 Directed Call Pickup 64 directory of internal users 41 display panel Basic Telephone 24, 25 Business Telephone 18 Do Not Disturb 55 feature code 91 DTMF, feature code 90 Dual Tone Multi Frequency
INDEX I M icons, status on Basic Telephone 25 incoming calls answering 42 calling groups 65 hunt groups 65 on a Basic Telephone 26 transferring 44 infrared port 20 installing phones 81 intercom 20 Internal Caller ID 62 internal name directory 41 Internal Paging dial code 69, 92 overview 70 internal telephone calls, dialing 40 mailbox greeting-only 36 group 37 phantom 37 setting up personal 12 maintenance, telephone 81 Message button Basic Telephone 25 Business Telephone 18 messages creating and sending
INDEX P S pager, off-site notification 54 paging broadcasting over telephone speakers 70 overview 69 using a public address system 70 Paging Codes, summary 92 Palm integration 57 parking a call 68 passwords changing in voice mail 28 creating for voice mail 12 NetSet utility 14 security tips 29 Personal Greetings, voice mail 12 Personal Speed Dial Numbers 52 Phantom Mailbox 37 pickup calls 63 private messages 33 problems 81 Program button, Business Telephone 19 programmable access buttons attendant co
INDEX T tabs, Complement Attendant Software screens 78 telephone bracket 83 telephone icons on Basic Telephone 26 telephone maintenance 81 telephone, ringer tone 50 telephones cleaning 85 connecting 82 moving 85 moving and swapping 85 terms, commonly used 8 Toggle button 26 toll calls, preventing others from dialing 56 tones, ringer selection 50 Transfer button attendant console 78 Basic Telephone 26 Business Telephone 19 Transfer Calls feature code 92 overview 44 Transfer Messages to Voice Mail, feature c
INDEX