User Guide

Key Considerations 55
machine the software is installed on). To comply with the software license
agreement you must remove the original installation.
If I re-install the product after it has been activated, do I need to
activate it again?
No - the product activation information is stored on your computer and
will remain intact following de-installation and re-installation.
My copy of 3Com Network Director no longer runs, even though it
has been activated.
If you upgraded a major component on your computer, such as the
processor, or hard disk driver or if you upgrade your computer’s operating
system, the serial number will then be invalid. In this case, you need to
contact 3Com Customer Support to have your activation key revoked.
Refer to “
How do I move my copy of 3Com Network Director to another
workstation?” above for more information.
Why can’t I log in to the 3Com support web site?
If you experience difficulties logging in to the 3Com support web site,
please check your web browser settings to ensure that cookies are
enabled. You may also want to check with your system administrator that
your site’s firewall settings permit web site cookies.
I want to install my upgrade from 3Com Network Supervisor
Advanced Package v2.0 to 3Com Network Director on a different
workstation.
You previously purchased 3Com Network Supervisor Advanced Package
v2.0 and purchased an upgrade to 3Com Network Director product
number 3C15500U.
You want to install 3Com Network Director on a different workstation
from the one where Advanced Package v2.0 is currently installed.
To activate 3Com Network Director on the different workstation, the
Advanced Package v2.0 must have previously been installed and
unlocked on that workstation. However, the activation key for the