IP Phone User Manual

Configuring ToS Phone Features 169
The feature settings are applied to that user’s phone.
To remove a phone extension from the Remote Forward Universal -
Assigned Phones page, follow steps 1 and 2, then:
1 Check the box preceding the phone extension for each user you want to
remove from the remote forward universal access list.
2 Click Delete Selected.
3 A confirmation window appears. Click OK to remove the user.
Configuring Silent
Monitor and Barge In
The Silent Monitor and Barge In feature is enabled on the phone of an
agent. Calls to the agent can be monitored by a supervisor who can also
participate in (barge in) to a monitored call.
To configure the Silent Monitor and Barge In feature:
1 Follow the steps in Configuring ToS Phone Features
to access the
Assigned Phone Features page for the user whose phone will be
monitored.
2 In the Actions column, click Edit Feature in the Silent Monitor and Barge
In row.
The Silent Monitor and Barge In - Assigned Monitoring Phones page
appears, which lists the phones that can monitor this user (that is, the
user specified in the User field at the top of the Silent Monitor and Barge
In - Assigned Phones page).
3 Click Assign Phones.
You can also specify the phone number of a user on a remote VCX
system (but not an external phone number) by clicking the Assign
External Phones button.
4 Check the box preceding the phone extension (or extensions) that will be
allowed to monitor this user.
5 Click Assign Selected.
A confirmation window appears.
6 Click OK.
The Silent Monitor and Barge In - Assigned Phones page appears.
The feature settings are applied to that user’s phone.