IP Phone User Manual

Configuring Call Coverage for a Telephone 173
■ Send to Phone Number — An unanswered call goes to the specified
phone number. The phone can be an internal extension or external
number but must conform to the dial plan in effect for this phone.
This number can be an extension configured for an operator or an IP
Messaging number configured for an Auto Attendant. In either case,
the number must conform to the dial plan in effect for this phone.
■ No Coverage — Call coverage is not activated and the caller hears a
busy tone. If the extension is offline the caller hears an error or busy
tone.
The call coverage option Send to Voice Mail works as follows when Call
Fallback is enabled for a phone:
A call to extension A gets forwarded to extension B if extension A is
busy. Extension A has also enabled the Fall Back option. Extension A
receives a call that gets forwarded to extension B. However, extension
B is also busy. Instead of sending the call to extension B's coverage
point or call forwarding destination, VCX returns the call to extension
A's voice mail.
If Call Fallback is enabled for the extension, voice mail is the only valid call
coverage option. Call Fallback is enabled in the phone profile assigned to
a group of phones (see Tab le 12
in Creating a Phone Profile). Call Fallback
can also be set for individual phones on the User Phone Settings page
(see Modifying a User’s Phone Settings
).
7 Click Save.
The call coverage option is applied to the phone and you return to the
Coverage Rules page.
8 In the Call Timeout field, enter the number of seconds you want a phone
to ring (or timeout if offline) before the call goes to call coverage and click
Submit.
Adding a Call
Coverage Rule for a
Telephone Extension
When you create a phone extension and associated voice mailbox, VCX
software automatically assigns the voice mailbox as the default coverage
point. In addition to the default coverage point, you can create a call
coverage plan for the extension.
As described in Configuring Call Coverage
for a Telephone, a call
coverage plan consists of coverage rules. Each rule is based on a date,
day, or time event.