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Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.
Technology Codes HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes. To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware.
Contents Product Information ......................................................................................................... 7 Notebook Features ........................................................................................................................... 7 Operating the Notebook ................................................................................................................. 12 Turning the Notebook On and Off ...........................................................
Reference Information .................................................................................................... 57 Password Removal Policy .............................................................................................................. 57 Hewlett-Packard Display Quality Statement.................................................................................. 57 Figures Figure 1. Front View ...........................................................................................
Product Information This section introduces the notebook and its components, and briefly describes basic operation. Notebook Features Figure 1. Front View 1. One-Touch buttons (programmable). 8. Volume controls (selected models). 2. Power button. 9. Mute button and indicator light (selected models). 3. Keyboard status lights: Caps Lock, Num Lock, CD/DVD drive activity. 10. Removable DVD or DVD/CD-RW drive. 4. Touch pad/scroll pad on-off button (with on-off indicators on either side). 12.
Figure 2. Back View 15. AC adapter jack. 24. IEEE 1394 connector. 16. Parallel port (LPT1) (colored burgundy). 25. SD-MMC Card slot. 17. External monitor (VGA) port (colored blue). 26. PC Card slot (Type II). 18. Universal serial bus (USB) ports (2). 27. PC Card eject button. 19. S-video (TV out) port (colored yellow). 28. Hard disk drive. 20. Reset switch. 29. 21. Kensington lock slot (security connector). Wireless on-off button and indicator light (selected models). 22.
Figure 3. Bottom View 32. Infrared port (selected models). 37. Docking port. 33. Battery. 34. CD/DVD drive latch. 38. Mini-PCI cover (no userreplaceable parts inside). 35. RAM cover. 39. Hard disk drive retaining screws. 36. Battery latch.
Figure 4. Main Status Lights 1. Hard disk drive activity. • On: the notebook is accessing the hard disk drive. 2. Power mode. • Green: the notebook is on (even if the display is off). • Amber: the notebook is on standby. • Off: the notebook is off or in hibernation. 3. Battery charge status. • Green: the AC adapter is connected and the battery is fully charged. • Amber: the AC adapter is connected and the battery is charging. • Red: the AC adapter is connected and the battery has a fault.
Figure 5. Keyboard Status Lights 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3. CD/DVD drive activity. The drive is active. Figure 6. Multimedia Buttons and Status Panel (selected models) 1. MP3 player launch button. 5. 2. Previous track button. 6. Play/Pause button. 3. Next track button. 7. Stop button. 4. Status panel button. 8. Multimedia power switch and indicator light.
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode On Power mode status light is green. Standby Maintains current session in RAM. Turns off the display and other components. Saves significant power. Restarts quickly. Restores network connections. Power mode status light is amber. Hibernation Saves current session to disk, then turns off. Saves maximum power.
Resetting the Notebook If Windows or the notebook stops responding and you cannot turn the notebook off, try the following in the order listed. Press the power button to restart. • If possible, restart or turn off the notebook from within Windows: click Start, Turn Off Computer, Restart (or Turn Off). • Press Ctrl+Alt+Del, then click Shut Down, Restart (or Turn Off). • Press and hold the power button for about four seconds.
Hardware Specifications The specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes Processor and Bus Architecture Graphics Power Mass Storage CD/DVD drive RAM Audio System 14 Dimensions: 14.1-in models: 318 × 273 mm (12.5 × 10.75 in). 15-in models: 330 × 278.3 mm (12.99 × 10.94 in). Thickness varies across unit. Weight varies with configuration, vendor components, and manufacturing options and processes.
Communications Keyboard and Pointing Devices Input/Output Expandability Security Features Environmental Limits Major ICs 56 Kpbs Ambit modem. 10/100 LAN integrated. 87/88/91-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with lock button and on-off indicator. Left and right click buttons, vertical scroll pad. 2 universal serial bus (USB) ports. 15-pin VGA video-out (blue) with DDC support.
Troubleshooting and Diagnostics This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented. You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport). Audio Problems If no sound is audible • Press Fn+Page Up several times. • If available, press the rear volume control several times.
CD and DVD Problems If you can’t boot from a CD in the CD/DVD drive • Make sure the CD is bootable, such as a Recovery CD. • Make sure the CD-ROM/DVD drive is selected as the boot device—see “Changing the Boot Device” on page 13. • Restart the notebook. • Test the CD/DVD drive with the e-Diagtools diagnostics— see “Using the e-Diagtools Diagnostic Tests” on page 33. If a CD or DVD plays erratically • Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth.
If a DVD movie doesn’t fill the screen • Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disk over and play the other side. If you have problems with display resolution or color depth while playing a DVD • Set the display resolution and color depth before starting the DVD player. You cannot change these once the DVD player is started.
If one or more display pixels look bad TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display.
If you have display problems while using a simple port replicator or a CRT monitor • If you dock to a simple port replicator or attach a CRT monitor while the notebook is off, the notebook may not properly recognize the CRT when you restart the notebook, although its LCD display will be active. If this happens, select your preferred display device either of these ways: • Press Fn+F5 repeatedly. • Click Start, Control Panel, Appearance and Themes, Display, Settings, then click the Advanced button.
Heat Problems Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage toward 100% can further increase the notebook’s temperature. If the notebook gets unusually warm • Always set the notebook on a firm, flat surface, so that air can flow freely around and beneath it. • Make sure the air vents on the right side and back of the notebook are clear. • Make sure the fan is working properly.
If you can’t type the euro symbol • Hold Alt GR when you press the marked key. • The euro symbol is not on the U.S. English keyboard. Make sure the embedded keypad is active (Fn+F8) and Num Lock is on, then press and hold Alt while typing 0128 on the numeric keypad. • Support for the euro symbol requires software available from Microsoft. This software is installed in the factory software, but may not be included with retail Windows.
Memory Problems If a message says you are out of memory • Make sure drive C is not running low on free space. • Use the memory troubleshooter in Windows Help and Support. • If you are having memory problems while running MS-DOS programs, use the application and software problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with the notebook. Check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested memory cards.
If the modem dials incorrectly • Check the telephone number you entered, including any digits required for outside access or long distance. • In Control Panel, open Phone and Modem Options, and check the dialing options—look for duplicate digits for outside access or long distance. • Make sure the number you’re calling isn’t busy. • If you’re in a foreign country, the dial tone may not be recognized by the modem. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
If the modem isn’t detected • Check the modem setup. In Control Panel, open Phone and Modem Options. • Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. • If you’re running fax software using fax Class 2, try using Class 1. If the modem dials but you can’t hear it • If available, make sure the mute indicator is turned off.
Parallel and USB Problems If a USB mouse doesn’t work properly • Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure. • Make sure the port connection is secure. • Put the notebook on standby, then resume. • Restart the notebook. • Check mouse settings in Control Panel. • Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System.
PC Card (PCMCIA) Problems If the notebook doesn’t recognize a PC card • Remove and reinsert the PC card. • Put the notebook on standby, then resume. • Restart the notebook. • If the card requires an IRQ, make sure one is available. If necessary, set the IRQ to an unused value: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, then view resources by type. • Check the HP Business Support web site (www.hp.
• If the notebook’s hard disk drive frequently runs (as indicated by the hard drive light on the front of the notebook) while the notebook appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the notebook’s hard disk. Consider installing additional memory. • Check the amount of available free disk space. Delete temporary and unneeded files. If the notebook stops responding • Press Ctrl+Alt+Del to end the application that is not responding.
• Certain applications can cause excess CPU and power usage. (Users can get Intel Power Monitor from www.intel.com and monitor CPU load.) • When playing DVD movies on battery power, use Power Options in Control Panel to select the Portable/Laptop power scheme. • You may need to periodically train the battery and calibrate the battery gauge. To do this, restart the notebook, press F6 when the HP logo appears, and follow the instructions that appear onscreen.
Printing Problems Hint You can solve most printing problems by using the printing troubleshooter in Windows Help and Support. If a printer doesn’t print • Make sure the printer is on and has paper in it. • Make sure you are using the correct printer cable or cable adapter, and that the cable is secure at both ends. • Check for printer errors. If the left edge of printed output is missing • Certain applications may not work properly with 600-dpi printers.
If the notebook won’t boot from battery power • Make sure the battery is properly inserted and fully charged. Check the battery’s charge by clicking the power icon in the taskbar, or using Power Options in Control Panel. • If available, try another battery. If the notebook won’t boot from the floppy disk drive • Make sure the drive is installed correctly. • Make sure the floppy disk drive is selected as the boot device—see “Changing the Boot Device” on page 13.
If you cannot connect to a particular computer on the network • Make sure the computer is properly connected to the network. • Make sure your TCP/IP setup is correct for your network: click Start, Control Panel, Network and Internet Connections, Network Connections. Contact your system administrator for the correct settings.
Using the e-Diagtools Diagnostic Tests The e-Diagtools hardware diagnostic program included with your notebook provides two levels of testing: automated testing using its basic hardware test, and advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the notebook will be in a predictable state, so the diagnostic program can properly test the hardware components.
16. To add information about your problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print. To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an email connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent. e-DiagTools for Windows can also update the version of e-Diagtools on your notebook’s hard disk.
Components Menu Setting Keyboard Numlock LCD Display on/off (selected models) LCD Display Date/Time (selected models) Description Sets whether keyboard Num Lock is enabled at startup. Enables the LCD status panel. Default Enabled Enabled Sets the format for displaying the date and time on the LCD status panel. mm/dd/yy hh:mm AM/PM Description Press Enter to set, change, or clear the administrator password, which protects BIOS settings.
Reinstalling and Updating Software You can use the Recovery CDs to recover the original factory software for your notebook. The Recovery CDs also provide Windows drivers specific to your notebook to configure a custom system. You can find drivers in these locations: • On your notebook’s hard drive under C:\hp\drivers. • On the Recovery CDs under \hp\drivers. • On the HP Business Support web site (www.hp.com/go/bizsupport).
Updating the Notebook BIOS Hewlett-Packard may provide updates to the notebook’s BIOS to enhance the capabilities of your system. Check the HP Business Support web site (www.hp.com/go/bizsupport). Installation utilities and instructions will be provided with the updates. Updating the Windows Drivers From time to time, HP releases updated versions of the drivers for your notebook.
Removing and Replacing Parts This chapter shows how to remove and replace the notebook’s user-replaceable components. Caution Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components. Notes To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section.
Removing the Battery Table 1. Battery Replacement Part Numbers Description Battery, LiIon 8-cell Part Number F3172-60901 Exchange Part Number Required Equipment • None. Removal Procedure • Slide the battery’s release latch in the direction of the arrow on the latch, then lift the battery out of its compartment. Figure 8. Removing the Battery Reassembly Notes • 40 Insert the front end of the battery into the battery compartment, then press the back end in until the battery clicks into place.
Removing the Optical Drive Module Table 2. Optical Drive Module Replacement Part Numbers Description Drive, DVD module Drive, DVD/CD-RW Combo module Part Number F3398-60911 F3398-60912 Exchange Part Number Required Equipment • None. Removal Procedure • Slide the module release latch in the direction shown by the arrow on the latch, and remove the module. Figure 9.
Removing the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part Numbers Description Drive, hard disk (20,GB, 9.5mm, Toshiba FDB ATA100) Drive, hard disk (20 GB, 9.5mm, Hitachi ATA100) Drive, hard disk (20,GB, 9.5mm, IBM FDB ATA100) Drive, hard disk (30 GB, 9.5mm, Hitachi FDB ATA100) Drive, hard disk (30 GB, 9.5mm, IBM [Cascade] FDB ATA100) Drive, hard disk (30 GB, 9.5mm, Hitachi (Titan) ATA100) Drive, hard disk (40 GB, 9.5mm, Toshiba ATA100) Drive, hard disk (40 GB, 9.
Screws, M2.5x4mm (2) Screws, M2.5x4mm (2) Figure 11. Removing the Hard Disk Tray Reassembly Notes • Insert the connector end of the drive through the opening in the tray, then lower the drive into place. • Carefully slide the hard drive assembly into its compartment. Press firmly to make sure the connector seats properly.
Removing the Mini-PCI Card Certain notebook models include a mini-PCI card that contains either a modem or combined modem and 802.11 wireless. Table 4. Mini-PCI Card Replacement Part Numbers Description PCA, mini-PCI (modem) PCA, mini-PCI (modem/802.11) Part Number F3377-60950 F3377-60951 Exchange Part Number Caution Provide proper grounding and handle the card only by its edges, or you could damage it through electrostatic discharge. Required Equipment • #0 Phillips screwdriver. Removal Procedure 1.
Figure 12. Removing the Mini-PCI Card Reassembly Notes • Reattach the cable(s) to the card, and tuck them into the compartment. • Gently press the card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed.
Removing the Keyboard Cover Table 5. Keyboard Cover Replacement Part Numbers Description Cover, keyboard (with LED lens) Cover, keyboard, 15-in Part Number F3398-60917 F3379-60913 Exchange Part Number Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Close the notebook’s display, and remove both screws from the backs of the hinge covers. Screws, M2.5x4mm (2) Figure 13.
Figure 14. Removing the Keyboard Cover Reassembly Notes • Make sure the keyboard cover switch cable is securely connected to the motherboard. • Bend the center of the keyboard cover upward slightly, and insert the tabs on the ends of the cover into the slots in the notebook’s case. Fit the hinge covers over the hinges, and gently press the cover into place.
Removing the Keyboard Table 6.
4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. 5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard. Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently. Figure 16.
Removing an SDRAM Module The notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM slot beneath the keyboard (containing an SDRAM module installed at the factory), and an expansion slot on the bottom of the unit. Table 7.
Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 18. Installing an Expansion SDRAM Module Removing the System SDRAM Module Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 44). 3. Open the keyboard (page 48, steps 1 though 5). You don’t need to disconnect the keyboard cable. 4.
Removing the Speakers Table 8. Speaker Replacement Part Numbers Description Kit, speakers (L/R) Part Number F3398-60931 Exchange Part Number Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 44). • Keyboard (page 48). 3. Remove the retaining screws from each speaker. Disconnect the speaker wires from the motherboard, and lift the speakers out of the notebook.
Removing the Fan Table 9. Fan Replacement Part Numbers Description Fan, heatsink Part Number F3398-60935 Exchange Part Number Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 44). • Keyboard (page 48). • Right speaker (page 52). 3. Disconnect the fan wires from the motherboard. 4. Remove both retaining screws from the fan. 5. Lift the fan out of the notebook.
Figure 21. Removing the Fan Reassembly Notes 54 • Make sure the fan wires are not pinned under the fan, and is securely plugged into its socket. • If present, make sure the wireless cables are not trapped under or behind the fan.
Replacing Small Parts and Accessories The following small parts are user-replaceable. Table 10.
Table 11. Pavilion zt1100/xz200 and Omnibook xt1500 Series Accessories Accessory Description New Accessories F3172A Standard LiIon Battery F3494B Simple Port Replicator Tested Cross-Platform Accessories F5101A MCD USB Floppy Disk Drive Module (N.
Reference Information This section includes information on HP’s password removal policy, and on notebook display quality. Password Removal Policy If the user forgets the system password, the user calls HP Customer Care to determine the proper password removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. The password removal procedure is protected as HP Company Private information.
Here are some guidelines for determining what action to take on customers’ complaints of cosmetic imperfections in their TFT displays: 1. View the notebook under the customer’s normal operating conditions. This means that if the customer uses the notebook predominately in DOS, in Windows, or in some other application or combination of applications, you should make the determination under those same applications.
