User Guide

3M-MATIC
™
SYSTEMS SERVICE AND SUPPORT
3M-MATIC
™
Customer Support Center
The 3M-Matic Customer Support Center and Helpline is there to help 3M-Matic customers and distributors
resolve equipment-related issues. You can order replacement parts or talk to one of our trained staff
technicians — experts in all facets of 3M-Matic equipment and a wide range of manual and automatic
tape dispensers. When you have a question, simply call the toll-free Helpline at 1-800-328-1390,
open to take your calls Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. Messages
will be taken 24 hours a day for next working day response. 3M-Matic Helpline 1-800-328-1390
I. TAPING HEADS
Equipment Warranty and Limited Remedy: THE FOLLOWING WARRANTIES ARE MADE IN LIEU
OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS
FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY ARISING OUT OF A COURSE
OF DEALING, A CUSTOM OR USAGE OF TRADE:
1. 3M sells its AccuGlide
™
NWT, SMT, STD and II Taping Heads with the following warranties:
A. The Taping Head knife blades, springs and rollers will be free from all defects for ninety
(90) days after delivery.
B. All other Taping Head parts will be free from all defects for three (3) years after delivery.
2. 3M warrants that its AccuGlide
™
HST High Speed Heavy Duty Taping Head and its T-86 “L” Clip
Taping Head will be free from all defects for ninety (90) days after delivery.
3. 3M sells its AccuGlide
™
Powered Taping Head with the following warranties:
A. The Taping Head knife blades, springs and rollers will be free from all defects for ninety
(90) days after delivery.
B. All other Taping Head parts contained in the drive assembly will be free from all defects
for three (3) years after delivery.
C. The motor and transmission will be free from all defects for ninety (90) days after delivery.
D. All other parts of the drive assembly will be free from all defects for ninety (90) days after delivery.
If any part is proved to be defective within the warranty period, then the exclusive remedy and 3M’s
sole obligation shall be, at 3M’s sole option, to repair or replace the part, provided the defective part
is returned immediately to 3M’s factory or an authorized service station designated by 3M. A part will be
presumed to have become defective after the warranty period unless the part is received or 3M is notified
of the problem no later than five (5) calendar days after the warranty period. If 3M is unable to repair
or replace the part within a reasonable time, then 3M, at its option, will replace the equipment or refund
the purchase price. 3M shall have no obligation to provide or pay for the labor required to install repaired
or replacement parts. 3M shall have no obligation to repair or replace (1) those parts failing due to operator
misuse, carelessness, or due to any accidental cause other than equipment failure, or (2) parts failing due
to non-lubrication, inadequate cleaning, improper operating environment, improper utilities, or operator error.
Limitation of Liability: 3M shall not be liable for direct, indirect, special, incidental or consequential damages
based upon breach of warranty, breach of contract, negligence, strict liability or any other legal theory.
II. GENERAL PURPOSE CASE SEALERS
Equipment Warranty and Limited Remedy: THE FOLLOWING WARRANTIES ARE MADE IN LIEU
OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS
FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY ARISING OUT OF A COURSE