User's Manual
Table Of Contents
- Introduction and Basics
- Introduction
- Safety Information
- Installing and Moving Sprite
- Safety
- External Machine Diagram
- Machine Specifications
- Contact Information
- Basic Operation
- Sample Placement
- Contact Information
- Components
- Main Screen
- Begin a New Scan Screen
- Scanning Screen
- Scan Review Screen
- Processing Setup Screen
- Results Screen
- _
- Locate a Scan Screen
- Background Processing Screen
- Utilities Screen
- System Sleep Button
- Touch screen Calibration Button
- System Shutdown Button
- Storage Device Management Button
- Network Configuration Button
- One Touch Scan Setup Button
- Submit Trouble Ticket Button
- Reset Processing Engine Button
- Reset System Board Service Button
- Reset X-ray Service Button
- Reset Scan Engine Button
- System Restart Button
- System Status Screen
- X-ray System Maintenance Screen
- Common Elements
- Technical Support
Sprite User's Manual
52
When you tap the Submit Trouble Ticket button, the Submit Trouble Ticket screen
appears.
Submit Trouble Ticket Screen
Trouble tickets help IMTEC technical support diagnose and correct any problems you may
encounter when using Sprite. These tickets contain not only your description of a problem, but
also additional internally generated system/process information.
This screen allows you to create and submit a trouble ticket. By default, trouble tickets are stored
on the active data drive, but you have other options, as well.
This is a reproduction of the Submit Trouble Ticket screen. The components of this screen are
described below.
Description of Trouble
The trouble ticket box allows you to describe the trouble you are having. To enter information, first
tap inside the box. When the keyboard becomes active, type in the trouble you are having or any
question you have about the system. In your trouble ticket please state: what function you were
running before the problem occurred, if it was reproducible or not and any steps that were taken
to correct the problem.