User's Manual

19
Requesting service
Before you call
Before you call 3M Service, have the following information available:
§ Have the Handheld near the phone.
§ Write down the Handheld’s serial number (located on the bottom of the Handheld)
§ Be ready to describe the problem and any error messages in detail.
§ Write down the software version. (From the Handheld’s Home screen,
select About … to display the software version number.)
Return for repair
If repairs are necessary, call 3M Service and the 3M-service
representative will explain how to package and return the handheld.
§ Save all the original handheld packing materials so you can properly
pack the unit if you need to return it for repair.
3M Service phone numbers
For any questions regarding handheld or Data
Manager software, call one of the following
numbers and ask for software support.
In the United States
1-800-328-0067 (Option 1)
In Canada
English 1-800-268-6235
Français 1-800-567-3193
In Other Countries
Call your local 3M office.