Product Info

9
10. TROUBLESHOOTING
Problem Solution
The TEP-300 will not
power on.
Place the earpieces in the charging case and perform a battery status check. Charge the earpieces if
needed. Refer to “7.2. Charging”.
Ensure you are pressing the Power Button for a minimum of three seconds. Refer to “9.2. To power on/
off the product”.
The TEP-300 will not
charge in the charging
case.
Place earpieces in the charging case and perform a battery status check. Replace the batteries if needed.
Refer to “7. To charge the product”.
Make sure the batteries in the charging case are in the correct position. Refer to “7.2. Charging”.
Make sure the earpieces are placed correctly in the charging case. Refer to “7.2. Charging”.
If charging by USB, ensure the USB cord is fully connected to the charging case and that the charging
source is adequate. Refer to “7.5. Charging Using USB charging cable”.
Make sure the charging contacts are free from dirt. Refer to “7.2. Charging”.
Incorrect charging temperature. Refer to “7.2. Charging”.
Environmental sounds
are difcult to hear.
Make sure the TEP-300 is powered on.
Increase or decrease the volume setting to the level that maximizes hearing.
Ensure the eartips are free of earwax.
EN