SelfCheck System V-Series V1, V2, V3 Model 6410, 6420, 7410 ™ SelfCheck System BCS Model 9410 ™ User Guide 3M™ SelfCheck System Software Version V2.xx 3M Library Systems 3M Center, Building 225-4N-14 St. Paul, MN 55144-1000 1-800-328-0067 www.3M.
3M™ SelfCheck™ System V-Series and SelfCheck System BCS User Guide 78-8126-8212-4 Rev. B 6/8/2005 © 2005 3M. All rights reserved. 3M, SelfCheck, and Tattle-Tape are trademarks of 3M. Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Contents Safety information ............................................................. 7 Intended use ................................................................................................................. 7 Safety information for the V-Series Models 6410, 6420, and 7410.............................. 8 Safety information for the SelfCheck System BCS Model 9410 .................................. 9 SelfCheck System V-Series label locations .........................................................
Managing the 3M™ SelfCheck™ System ......................... 26 Security....................................................................................................................... 26 No password ........................................................................................................ 26 Basic password .................................................................................................... 26 Advanced password.............................................................
Host Communications .......................................................................................... 47 Login Message..................................................................................................... 48 Mail Server ........................................................................................................... 48 Send/Expect Scripts............................................................................................. 48 About script development ................
Does the 3M™ SelfCheck™ System recognize items on hold?.......................... 74 Will the 3M™ SelfCheck™ System still desensitize if a book is not protected with a 3M™ Tattle-Tape™ Security Strip? ........................................................... 74 What happens if a customer tries to check out a book that is on loan to someone else? .............................................................................................................. 74 How can I change the sound volume?..............
Safety information Read, understand, and follow all safety information contained in these instructions prior to installation and use of the 3M™ SelfCheck™ System V-Series Model 6410, 6420, and 7410 and 3M SelfCheck™ System BCS Model 9410. Retain these instructions for future reference. Intended use The 3M™ SelfCheck™ System V-Series Model 6410, 6420, and 7410 and 3M SelfCheck™ System BCS Model 9410 is intended for use by library patrons in checking out books with minimal assistance by library staff.
Safety information for the V-Series Models 6410, 6420, and 7410 EXPLANATION OF PRODUCT SAFETY LABEL SYMBOLS Attention: Read accompanying documentation Risk of electric shock Display Unit: Mercury disposal hazard Laser Scanner: Laser exposure WARNING To reduce the risk associated with fire due to modification or incorrect installation of system components or the use of non-approved replacement components: Do not attempt to modify or repair — no user serviceable parts inside — contact 3M Service for repair
CAUTION To reduce the risk associated with environmental contamination due to the incorrect disposal of the lithium battery in the PC, mercury in the monitor/ display, and/or any circuitry that contains lead in the solder: At the end of service life, dispose of the V-cradle, coil driver box, interconnect box, appliance coupler, computer, monitor, and laser scanner in accordance with federal, state and local requirements.
WARNING To reduce the risk associated with fire due to modification or incorrect installation of system components or the use of non-approved replacement components: Do not attempt to modify or repair — no user serviceable parts — contact 3M Service for repair; Use approved system components, installed by 3M Service personnel only; Install system components according to instructions and specifications given in the Model 9410 Site Planning Guide.
SelfCheck System V-Series label locations 78-8126-7512-8 100 - 240V~ 50/60 Hz 1A N1108 3 78-8126-7519-3 100 - 240V~ 50/60 Hz 12A MAX LOAD CAUTION I.T.E. LISTED ACCESSORY 4P24 N1108 LASER LIGHT DO NOT STARE INTO BEAM 3 0.95 mW at 630-670 nm CLASS 2 LASER PRODUCT 21 CFR Subchapter J, IEC 60825-1:1997 and EN 60825-1:1996 BACKLIGHT CONTAINS MERCURY, DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAWS 78-8126-7875-9 This device complies with part 15 of the FCC Rules.
SelfCheck System BCS Model 9410 label locations This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. This Class A digital apparatus also meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Regulatory compliance EMC compliance USA and Canada FCC Radio Frequency Rules and Regulations This equipment has been tested and found to comply with the limits for a Class A device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Overview Welcome to the 3M™ SelfCheck™ System. The SelfCheck system enables library customers to check library materials in and out by themselves. The system emulates the check-in and checkout procedures performed by library staff. In addition, the system can optionally operate in off-line mode when the library's automated circulation system is unavailable. Depending on the model, the SelfCheck system uses either a barcode scanner or RFID reader to identify items being checked into or out of the library.
V-Series Specifications System physical characteristics (with cabinet) Overall height 58.5 inches (148.6 cm) Counter height 36 inches (91.4 cm) Width 44.5 inches (112.9 cm) Counter Depth 26.5 inches (67.4 cm) Base Depth 34.5 inches (87.6 cm) Weight 260 lbs. (118 kg) Shipping Weight 310 lbs.
Component Dimensions Weight Electrical V-cradle 6.6 in. × 16 in. × 18.4 in. 16.8 cm × 40.6 cm × 46.7 cm 5.0 lb 2.3 kg Powered by coil driver box Computer without stand 13.3 in. × 3.95 in. × 15.1 in. 33.8 cm × 10.1 cm × 38.4 cm 22.2 lb 10.1 kg Computer with stand 14.3 in. × 7.0 in. × 15.1 in. 36.3 cm × 17.8 cm × 38.4 cm 23.2 lb 10.5 kg Appliance coupler 3.25 in. × 3.0 in. × 32.25 in. (max.) 8.26 cm × 7.62 cm × 81.9 cm 1.24 lb 0.56 kg 120 VAC, 5 A or 240 VAC, 2.5 A 100–240 VAC, 12.
V-Series components The 3M™ SelfCheck™ System V-Series models consist of the following components: (1) Color touch screen monitor 1 2 3 (2) Magnetic card reader (optional) (3) Barcode scanner 4 5 6 (4) Smart card reader (optional) (5) Receipt Printer (may be recessed in cabinet) 7 (6) V-cradle 8 (7) Interconnect box (inside furniture) (8) V-coil driver box (inside furniture) 10 9 (9) Appliance coupler (inside furniture) (10) Computer (inside furniture) 6400_UG_02 3M™ SelfCheck™ System V Seri
Magnetic card reader The optional magnetic card reader reads magnetic strips that conform to industry standards. It can read numeric or alphanumeric data from the magnetic strip whether the data is recorded on track 1, track 2, or track 3. Barcode scanner The laser barcode scanner is mounted below or behind the touch screen monitor. The scanner is used for reading customer and item identification.
Computer The SelfCheck system computer is a personal computer installed inside the SelfCheck system furniture.
BCS Model 9410 components 2 3 1 4 5 1 Barcode scanner 2 Color touch screen monitor 3 Computer 4 Keyboard and mouse 5 Printer Barcode scanner The laser barcode scanner is mounted beside the touch screen monitor. The scanner is used for reading customer and item identification. Color touch-screen monitor The color touch-screen monitor displays animated graphics, messages, and other information to guide the customer through the operation of the SelfCheck system.
Communications The SelfCheck system communicates with the library’s circulation system over the library’s local area network using the 3M™ Standard Interface Protocol (SIP 1.0 or SIP 2.0) or NCIP, the circulation interface protocol developed by the National Information Standards Organization. The system communicates with customers by reading their library IDs and guiding them through the checkout or check-in process. The SelfCheck system displays instructions to help the customers solve problems.
Touch screen monitor controls The SelfCheck system uses a touch screen monitor to guide customers through check-in and checkout. To adjust the display, use the monitor’s onscreen menu to adjust display characteristics, such as brightness, contrast, and color. Do not change the display resolution, since the default resolution is optimized for the SelfCheck system graphics. To adjust the display 1 Press the menu button to display the main menu. 2 Make adjustments as required using the selection buttons.
Startup and shutdown Use the following procedures to start the SelfCheck system, to reconnect it, to restart it, or to shut it down. Starting the 3M™ SelfCheck™ System Press the main power switch on the back of the SelfCheck system. The SelfCheck system software starts automatically after Windows loads. Reconnecting to the ILS Use this procedure to reconnect to the ILS after system failure. Reconnect only after the SelfCheck system is out of service. 1 Scan the Admin control card.
To restart using the Admin control card 1 Scan the Admin control card. 2 Press the Restart button. Administration Page Shutting down the 3M™ SelfCheck™ System Shut down procedures power down the computer only. Peripheral devices, such as the monitor, printer, and scanner remain on. After you shut down the computer, you can shut down everything using the SelfCheck System’s main power switch.
To shut down remotely using SelfCheck System Manager 1 Open your computer’s Web browser. 2 In the browser’s address box, type the address of the SelfCheck system you want to manage, and then press Enter. The address should be in the format http://ipaddress/selfcheck, where ipaddress is the IP address or URL of the SelfCheck system. 3 On the SelfCheck system’s Home page, type your password in the Password box, and then click Login. SelfCheck System Manager’s Basic setup page opens.
Managing the 3M™ SelfCheck™ System This section describes how to manage the SelfCheck system. You can manage it from the SelfCheck system itself or from any computer equipped with a Web browser. Security The SelfCheck system has two levels of security. Any action that changes the operation of the SelfCheck system requires a password. No password No password is required to access the SelfCheck system’s Home page. The Home page provides basic system information and usage statistics.
Opening 3M™ SelfCheck™ System Manager 3M™ SelfCheck™ System Manager is a Web-based management and configuration utility. Access to its features is password-controlled. Only administrators with Advanced passwords have complete access to all configuration options. Because SelfCheck System Manager is Web-based, you can open it from any computer equipped with a Web browser. You can also open it at the SelfCheck system unit by using the Admin control card.
User Interface Common elements Most setup pages include the common elements described in this section: 7 1 6 2 3 4 Common elements [1] Navigation bar The navigation bar, which is located in the upper left corner of each page, displays the name of the current page and a link to the home page. [2] Status block The status block shows messages about the condition of the SelfCheck system. The messages are color-coded: Green: OK (normal working mode).
[5] Logout and Shutdown Click Logout when you have finished making changes to the SelfCheck system. Once you have logged out, you must log in again if you want to make additional changes. Click Shutdown to open a dialog box that enables you to shut down or restart the SelfCheck system. [6] Save buttons Pages that allow settings to be changed have one or more Save buttons. You must click the appropriate Save button to save any changes you make. Otherwise, changes will be lost when you move to another page.
Usage reports Overview The SelfCheck system stores usage data in a database that is maintained on the SelfCheck system computer. From this data, you can create reports that will help you determine SelfCheck System usage patterns. You can open, view, and print these reports from the SelfCheck System or download them to your computer for viewing and printing. Usage Reports page Types of information You can generate reports on the following: Items checked in and out during a specified period.
Presentation types Reports can be in tabular or graphic formats. Tabular Item Report Graphic Item Report File formats Reports and graphs can be generated in any of the following file formats. Adobe® PDF Microsoft® Excel Report file formats ® Microsoft Word Rich text format (RTF) To view a report in a format, you must have the corresponding application installed on your computer. For viewing reports on the SelfCheck system display, only the Adobe PDF format is supported.
Procedures Accessing the Usage Reports page 1 Access the Home page. 2 Click Usage Reports. Home page Creating a usage report 1 Access the Usage Reports page. 2 On the Usage Reports page a Choose a Report format. b Specify a Report range. If you want to use a custom range, see “Specifying a custom report range” on page 32. c Choose a report type. d Follow the prompts. Usage Reports page) Specifying a custom report range 1 Access the Usage Reports page.
Interpreting reports Users are likely to be familiar with most report fields, so only fields that may be unfamiliar are defined in this section. Item report fields Issued Refused The number of items refused for checkout by the circulation system. Issued The number of items that were successfully checked out. Tabular items report Returned Refused The number of items refused for check-in by the circulation system.
Setup pages Overview This section describes the contents of System Manager setup tabs, which you use to configure and manage the SelfCheck system. The tabs you see depend on the following: How you have logged in. If you log in as a basic user, you will see only the setup tabs required to perform basic administration tasks. If you log in as an advanced user, however, many more tabs are available. Options your library has purchased. Some tabs won’t appear if your library hasn’t purchased a particular feature.
Support Both basic and advanced users can access the support tab. Basic users, however, are restricted on what they can do. They can view support and system information and initiate support contacts. Their authority to modify the system configuration is restricted to changing the operation mode. Advanced users, on the other hand, have all basic user privileges and they can make extensive modifications to the configuration as well. Contact Us Only a 3M technician should edit the Contact Us section.
License Key The license key is unique, configured at the factory, and required for operation. Changing it can render your system unusable. Do not change it without 3M authorization. Hardware Serial Number The serial number of the SelfCheck system as printed on the identification label. Do not change it without authorization from 3M. Product Version The version number of the SelfCheck system software. To change the system information 1 Select the information you want to change.
Operation Mode Sets one of the four modes of operation. After changing the operation mode, you must restart the SelfCheck system (see page 23). Normal The normal mode of the SelfCheck system. The system is communicating with the ILS and operating normally. Operation Modes Demo Allows item checkout for training or demonstrations. While in Demo mode, the SelfCheck system uses a simulated circulation system and does not communicate with the ILS.
To display the current log Click View Log. The log is displayed in your browser. To save the current log 1 Click Download Log. 2 In the File Download dialog box, click Save. 3 In the Save As dialog box, rename the log file as needed, navigate to the folder where you want to save the file, and then click Save. Configuration Submission Enables you to submit a copy of the configuration to 3M technical support.
Workflow Both basic and advanced users can access the Workflow tab. Basic users, however, are limited to viewing and changing Basic Settings. Basic Settings Application Mode Determines how customers will use the SelfCheck system, for check-out, check-in, or for both (customer selectable). Show customer Account Info after patron ID entered Determines if customer account information is displayed immediately after a customer card is scanned.
Item Processing Allow multiple items with same ID Determines whether to allow processing of generic IDs (that is, the same ID used on multiple items, such as for magazines or paperbacks). Use UPC or ISBN barcodes on items Determines whether to accept UPC and ISBN barcodes as valid item barcodes. Item processing settings Desensitizing items on renewal Determines whether an item’s security strip is always desensitized on renewal. Desensitization creates an audible thump sound.
Themes Both basic and advanced users can access the Themes tab and both have the same privileges. Use this tab to select the overall appearance of the customer interface and to customize the library card image used in the customer interface animation. Changes to the configuration on this page to not take affect until the SelfCheck System software is restarted. To select a theme 1 In the Screen Theme box, click the name of the theme you want to use.
Receipts Both basic and advanced users can access the Receipts tab and both have the same privileges. Use it to enable or disable receipt printing and to customize receipts. Enabling receipt printing In the Receipt printing area, you can turn receipt printing on or off. You also can select whether transactions continue when the printer is out of paper or not available. To turn receipt printing on Select Print Check-in/out receipt.
Adding pictures In the Header and Footer images area, you can add a graphic image, such as a logo or a drawing of the library, to the receipt’s header or footer. Printing large images in headers or footers will slow printing. Image requirements Monochrome JPEG, PNG, or GIF format Maximum width of 240 pixels To add a header or footer image 1 In the Header and Footer images area, click Browse. 2 In the Choose file dialog box, find the image file you want to use, and then double-click it.
Languages Only advanced users can access the Languages tab. Use this tab to: Configure the languages customers can choose in their interactions with the SelfCheck system. You can configure up to four, depending on licensing. (The license is for the number of installed languages, not for specific languages.) Add new languages that are not part of the standard SelfCheck system. Configure a currency format for the SelfCheck system Languages Determines the languages available for customers to choose.
Messages Only advanced users can access the Messages tab. Use this tab to edit text that appears in the customer interface and email notifications. Messages are organized by function. There is a separate set of messages for each installed language. To edit a message 1 Choose a language from the Language box. 2 Choose a message category from the Functional group box. 3 Click the pencil icon for the message you want to edit. 4 Edit the message and then click Save Text Message.
Network Only advanced users can access the Network tab. Use this tab to set up communication with the ILS. Change settings in this tab only if ILS communications settings change. Circulation System Communications Protocol Choose the protocol to use for communication with the circulation system, SIP or NCIP. ILS hold count is available count Determines how the SelfCheck System interprets the SIP “hold items count” field.
Timeout Period The maximum time in seconds that the SelfCheck system should wait for a response from the circulation system before sending the request again. Ask the circulation system administrator for information on how to configure this field. Field Delimiter The SIP field delimiter that is appropriate for the language or circulation system in use. Enter the field delimiter as either a keyboard character or as hexadecimal notation (for example, 0x7C). The default is the pipe character "|" (0x7C).
Login Message If your circulation system requires a SIP login, use this section to define the login message. Login message required Enable if a login is required; clear the checkbox if it is not. Login User ID The user ID, obtained from the circulation system administrator. Set new login password Enables a change in the login password. Select before typing a new login password. Network Login Message section Login Password The user password, obtained from the circulation system administrator.
To create a send/expect script 1 In the Send/Expect Scripts section, click Edit Login Send/Expects or Edit Logout Send/Expects. 2 Click the plus sign on the menu. 3 In the Send string box, type the characters required by the host. 4 In the Expect string box, type the characters expected from the host. 5 In the Timeout box, select the number of seconds the SelfCheck system should wait for a response.
Send strings The characters in the send string must exactly match what the host requires. The first send string normally contains a carriage return or new line character. This is sent to let the host computer know the SelfCheck system is trying to connect to it. You must manually enter this carriage return or new line that tells the host you are trying to log on. In addition, each send line needs either a carriage return or a new line at the end of it to tell the host that the line is complete.
Retries The number of times to try to send a request before giving up. Send Request Validation Enables the validation logic on outbound request messages against the NCIP schema. UTF8 identifier Enables insertion of a UTF8 identifier at the beginning of request messages. Ncip Configuration Log level Not used. Leave this field set to MessageInfo. Use local DTD Enables the use of a local copy of the DTD for message validation against XML schema. This will improve the overall performance.
Devices Only advanced users can access the Devices tab. Use it to set up hardware devices, but only under the direction of 3M support personnel. Printer Enabled Enables or disables the printer. If the printer is not enabled, the Receipts tab will not be displayed. V-Coil and Sensors Enabled Enables or disables the V-Coil, the device in the V-cradle that sensitizes and desensitizes security strips.
Mag Card Reader Enabled Enables or disables the magnetic card reader, which is an optional device. COM Port Is the number of the COM port to which the Mag Card Reader is connected Use Track Is the number of the card track that contains the customer account number Magnetic card reader settings Customer Acct # Starts After Is the character that signals the start of the customer account number. Customer Acct # Ends After Is the character that signals the end of the customer account number.
Barcode Scanner Enabled Enables or disables the barcode scanner. COM Port Is the COM port for the barcode scanner. No Read Barcode The message the scanner sends to the software when it can’t read a barcode. Do not change this setting. Barcode scanner settings Long Line Delay Defines the point where the scan line begins. This is expressed as a percentage of the maximum length possible for the scan line. If this is set to 34, for example, the first 34% of the maximum length of the scan line is suppressed.
Barcode Symbologies The SelfCheck system can read as many as eight barcode types, or symbologies, and is shipped with seven installed. When eight are installed, you must delete one before you can install another. You can delete any unused symbology at any time. To delete a barcode symbology Installed barcode symbologies Click (garbage can) next to the barcode type you want to delete. To add a barcode symbology 1 If there are already seven symbologies installed, delete one that is not needed.
ID Settings Filtering customer and item IDs Some customer and item identification formats may not be compatible with those used by your circulation system, especially if the format has changed recently. For incompatible formats, the SelfCheck system can use filters to modify IDs before they are sent to the circulation system. These filters modify the ID regardless of the source—whether it is from a barcode scanner, RFID reader,magnetic strip reader, or smart card reader.
Working with filters Filters are created and managed on three levels of pages: The ID Settings tab lists all filters and validators and provides access to the pages on which you add and edit them. The Barcode Filters pages show customer or item filters and enable you to test the filters as a group. These pages also enable you to delete filters and to edit filters on the Edit Filters pages. The Add (or Edit) Filter pages are used to create or edit filters and to test them individually.
5 Test the filter by typing in an item ID and then pressing Test the Barcode. 6 If the filter passes the test, click Add Item Filter and then Save Changes. Testing a filter To test a filter list 1 In the Barcode List Testing section, use the Test ID box to type an ID in the format you want to filter. 2 Click Test the Chain. The filtered ID appears in the Result box. 3 Compare the filtered ID to the ID format you want.
processing. If one or more validators are specified, then only IDs that match the validator constraints are accepted. Invalid card message Working with validators Like filters, validators are created and managed on three levels of pages: The ID Settings tab shows all filters and validators and provides access to the Barcode Validators page.
5 If the validator test shows the result you want, click Add … Validator. 6 When you have added all the validators you want, test the list of validators. (See below.) 7 If the list test shows the results you want, click Save … Validators. To test a single validator 1 On the Add Validator or Edit Validator page, type an ID in the format you want to pass. 2 Click Test the Barcode. 3 To test the validator against other ID formats, repeat the preceding steps.
ID filter language This section describes the commands used to create ID filters. Command description conventions KEYWORD Words that are bold and all caps have special meanings, and should be typed literally. However, they may be typed in either upper or lower case. < > Angle brackets enclose a variable parameter. By variable parameter, we mean a value that you can select or invent. The brackets are not typed. [ ] Square brackets enclose an optional part of a command. The brackets are not typed.
ID filter command descriptions CONTAINS command Syntax: CONTAINS [AT ] The CONTAINS constraint searches the ID code for the specified string. If the string is not found, then the ID filter does not alter the ID code. If a string is specified without a number, then the string can appear anywhere in the ID code. If both a string and a number are specified, then the string must appear at the character in the ID code. The first character in the ID code is number 1.
Example: To convert 1234567 to 000001234567, use pad left with "0" to 12REMOVE command Syntax: REMOVE or REMOVE [AT ] The REMOVE action removes a string or a range of characters from the ID code. If a string is specified, the SelfCheck system searches the ID code and removes all occurrences of the string. If one number is specified, it is the number of characters to remove from the end of the ID code.
ID filter example 2 This example demonstrates the use of the REMOVE and ADD commands. Problem Customer cards in the library system have two characters that stand for the month and year the card was issued. These must be changed to four characters that stand for the year. Characters 7 and 8 stand for the month. Characters 9 and 10 stand for the year. Solution The REMOVE command takes out the month part of the ID code. The ADD command inserts a string at a specific point in the ID code.
Passwords Use the Password tab to change the administrative passwords. The Basic password is used to access the Basic Setup pages. The Advanced password is used to access the Advanced Setup pages in addition to the Basic Setup pages. Because the default Basic and Advanced passwords (basic and advanced) are published in this guide, 3M strongly recommends that you change them as soon as possible. If you lose or forget the password, you must call a 3M service technician to reset the passwords for you.
Store/Forward Use this tab to configure the optional store and forward feature. This section describes the feature, lists feature limitations, describes the entire store and forward process, and describes how to configure the feature. About the store and forward feature Store and Forward is an optional feature that enables the SelfCheck system to process library materials when the circulation system is unavailable.
The store and forward process Store and Forward operations require intervention by library staff. The steps include the following: Task System Manager Tab Documentation 1 When the circulation system becomes unavailable, library staff places the SelfCheck system in Offline mode to store transactions.
Blocked Customers This section enables you to do the following: Create a list of customers who will not be allowed to use the SelfCheck system when it is unable to communicate with the ILS. Delete customers from the blocked customer list Edit an entry on the blocked customer list. To Create a blocked customer list 1 Click the plus sign (+). 2 Add an ID to the Customer ID field. 3 Click Add blocked customer.
Fines and Fees The Fines and Fees feature is only available if you have purchased 3M PAMS software and have configured the Smart Card Reader in the Devices tab. Fines Collect fines Enables the fines feature. Maximum allowed Is the maximum amount of fines a user can accumulate before he or she can no longer use the SelfCheck system. This amount is expressed in the currency used on the SelfCheck system, which is configurable in the Language tab.
Checkin Sort Use the Checkin Sort tab to configure graphical prompts that tell customers where to place items that they check in. Prompts can be of an icon for a bin, slot, cart, or table, whichever best suggests where they should place a checked-in item, and can be framed in a color that helps them identify a particular bin, slot, cart or table—if more than one is available. You can also download and use your own images (.jpg, .gif, and .
Sort Images Downloading and using your own images 1 Click the Modify sort location images link. 2 Click the Browse button and browse to a new graphic file. 3 Select the new file and click Upload file. The new image is placed in the Slot, Bin, Table, and Cart lists. (Click the down arrow to see the new listing.
General maintenance Replacing the printer paper When the printer paper runs out, use one of the following procedures to replace it with a new roll of paper: To replace the paper in a recessed printer 1 Remove the cover plate. 2 Squeeze the open button on the left side of the cover and lift the printer cover. 3 Place the paper roll in the printer so the paper unwinds from the bottom. 4 Pull the front edge of the paper out until it is past the front edge of the printer. 5 Close the printer cover.
Solving problems Most problems with the SelfCheck system can be resolved by reading this guide. In the “FAQs” (frequently asked questions) section, we answer several of the most frequently asked questions. In the other sections we attempt to help you resolve problems that may be due to hardware, software, or configuration failures.
Does the 3M™ SelfCheck™ System follow the library's lending policy? Yes. The SelfCheck system receives its direction from the library’s host circulation system. The system recognizes which books may or may not be loaned, thresholds on the number of items that can be loaned, and fines thresholds. Does the 3M™ SelfCheck™ System do renewals? Yes. The SelfCheck system allows an item to be renewed if the library’s policy allows the renewal.
Boot and Login Problems Login and Communication Problems Problems you encounter during the login process can be caused by changes to the host computer installation setup and circulation system changes. Contact your system administrator for assistance. Unable to log on to the host computer 3M Software Support may ask you to monitor the logon process to determine if the SelfCheck system is attempting to log on to the host.
ACS conflicts notification The SelfCheck System ACS Conflicts Notification feature notifies you of conflicts in setup between the automated circulation system (ACS) and the SelfCheck system. All conflicts are also recorded in the log. When the SelfCheck System’s Suspicious Activity field is set to Block customer and the ILS does not support this feature, suspicious activity ends the customer’s session and a message is sent to library staff that is displayed at system startup.
Is the card being swiped quickly enough? A card that is swiped too slowly has read problems. Are the cable connections tight? Cannot read smart cards Is Smart Card Reader enabled in the Devices tab? Is the smart card being inserted correctly into the reader? Cannot read the customer or item ID Make sure barcodes on customer cards and library materials are not scratched, dirty or otherwise damaged in a way that might make them hard to read. Try an item with a clean, good quality barcode.
Customers are unable to check out videos Check Item Processing in the Advanced Workflow tab. Under Process videos, make sure that At SelfCheck is selected. Customers are unable to check out audio tapes Check Item Processing in the Advanced Workflow tab. Under Process audio and other (non-video) magnetic media, make sure that At SelfCheck is selected. Receipt Problems Receipt will not print See “Printer problems” on page 76.
The scanner beam is not aligned properly. Call customer service. In the U.S., call 3M Technical Support at 1-800-328-0067, option 1. Outside the U.S., call your local 3M office. Power problems Possible cause Solutions No AC power. 1 Make sure the SelfCheck system is plugged in. 2 Make sure the monitor is turned on. 3 Make sure the outlet being used is not operated from a wall switch or other control device. 4 Check to see whether any other machine or appliance using the same outlet is working.
Other Problems Multiple book detector is not detecting multiple strips Ensure that the multiple book detector is turned on. Verify that a security strip is in the book. Make sure that the strip is resensitized. Do not place books on the cradle during SelfCheck system startup. Customers are asked to take some items to the desk Some items may require a fee to be paid to check out the item. The customer might need assistance in placing the item correctly. The item might be on reserve for another customer.
Obtaining service and supplies Printer paper and other supplies To order printer paper and other supplies in the U.S., call 1-800-328-0067, option 2. Outside the U.S., call your local 3M office. The following printer paper is recommended: Thermal Printer Paper Part number 78-8126-7827-0 (This is the part number for one roll. You must order paper in quantities of 8 rolls) Width 3.15 inches [80 mm] Diameter 4.
Appendix A: Email notification messages The SelfCheck system automatically sends email notifications of conditions that require attention to the email addresses listed in the Notifications box of the Support tab. (See “Notifications” on page 36.) The following table lists the standard email notification messages. You can edit the text of these messages in the Messages tab. Alert condition Subject line Message Circulation system not communicating 3M SelfCheck System: {0}.
Appendix B: Scanner Adjustment Template Use the template on the following page to ensure that the scanner is about 8 inches (20 cm) from the desktop and lined up at about a 20 degree angle (between 17 and 23 degrees). How to use the template 1 Remove the template page from the binder (printed manual) or print it (PDF). 2 Fold the page along the dotted line. 3 Use the template to ensure that the scanner is at the correct distance and angle.
Sccaa nnnee rr 84 17° 23° Table Top Fold along this line 9410_UG_scanner_adjust
3M Library Systems 3M Center, Building 225-4N-14 St. Paul, Minnesota 55144-1000 www.3M.com/library © 2005 3M. All rights reserved.
