User Manual

6
Does the 3M™ SelfCheck™ System recognize items on hold?.......................... 74
Will the 3M™ SelfCheck™ System still desensitize if a book is not protected with
a 3M™ Tattle-Tape™ Security Strip? ........................................................... 74
What happens if a customer tries to check out a book that is on loan to someone
else? .............................................................................................................. 74
How can I change the sound volume?................................................................. 74
Boot and Login Problems ........................................................................................... 75
Login and Communication Problems................................................................... 75
Unable to log on to the host computer ................................................................. 75
ACS conflicts notification ............................................................................................ 76
Printer problems ......................................................................................................... 76
Check-in/checkout problems ...................................................................................... 76
Cannot check out books....................................................................................... 76
Cannot read magnetic cards................................................................................ 76
Cannot read smart cards...................................................................................... 77
Cannot read the customer or item ID................................................................... 77
Cannot select Mag Card or Smart Card as the customer identifier ..................... 77
The Media check is not working........................................................................... 77
Some customers are not allowed to check out items .......................................... 77
Customers are unable to renew items ................................................................. 77
Customers are unable to check out videos.......................................................... 78
Customers are unable to check out audio tapes ................................................. 78
Receipt Problems ....................................................................................................... 78
Receipt will not print ............................................................................................. 78
Receipt does not print the desired information .................................................... 78
Receipts are printed in the wrong language ........................................................ 78
Receipt information does not fit properly ............................................................. 78
Scanner problems ...................................................................................................... 78
Power problems.......................................................................................................... 79
Messages do not display correctly ............................................................................. 79
Other Problems........................................................................................................... 80
Multiple book detector is not detecting multiple strips ......................................... 80
Customers are asked to take some items to the desk......................................... 80
SelfCheck system is not asking for a PIN, but it should be ................................. 80
Obtaining service and supplies....................................... 81
Printer paper and other supplies ................................................................................ 81
Contacting support ..................................................................................................... 81
3M Library Systems Web site..................................................................................... 81
Appendix A: Email notification messages ...................... 82
Appendix B: Scanner Adjustment Template ................... 83