User Manual
Table Of Contents
- Safety information
- Regulatory compliance
- Overview
- Touch screen monitor controls
- Control card
- Startup and shutdown
- Managing the 3M™ SelfCheck™ System
- Usage reports
- Setup pages
- General maintenance
- Solving problems
- FAQs
- How can I change screen messages?
- Does the 3M™ SelfCheck™ System operate with SIP 1.
- What happens if a customer is not allowed to borrow materials?
- Does the 3M™ SelfCheck™ System follow the library'
- Does the 3M™ SelfCheck™ System do renewals?
- Does the customer need the book for a renewal?
- Does the 3M™ SelfCheck™ System recognize items on
- Will the 3M™ SelfCheck™ System still desensitize i
- What happens if a customer tries to check out a book that is on loan to someone else?
- How can I change the sound volume?
- Boot and Login Problems
- ACS conflicts notification
- Printer problems
- Check-in/checkout problems
- Cannot check out books
- Cannot read magnetic cards
- Cannot read smart cards
- Cannot read the customer or item ID
- Cannot select Mag Card or Smart Card as the customer identifier
- The Media check is not working
- Some customers are not allowed to check out items
- Customers are unable to renew items
- Customers are unable to check out videos
- Customers are unable to check out audio tapes
- Receipt Problems
- Scanner problems
- Power problems
- Messages do not display correctly
- Other Problems
- FAQs
- Obtaining service and supplies
- Appendix A: Email notification messages
- Appendix B: Scanner Adjustment Template
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Solving problems
Most problems with the SelfCheck system can be resolved by reading this
guide. In the “FAQs” (frequently asked questions) section, we answer several
of the most frequently asked questions. In the other sections we attempt to
help you resolve problems that may be due to hardware, software, or
configuration failures.
FAQs
How can I change screen messages?
Most user interface messages and directions have been carefully worded to
ensure user success, so we do not recommend that you change them. If you
find it necessary to reword a message, please use the following procedure:
1
On the Advanced Setup page, click the
Messages
tab.
2
In the
Edit messages for
box, select the language you want to edit in.
3
In the
Select function
box, select the category of the message you want
to edit.
4
In the
Messages
area, find the message you want to edit.
5
Select the part of the message you want to change, and then type the
new text.
6
Click
Save Changes
.
Does the 3M™ SelfCheck™ System operate with SIP 1.0?
Yes. All 3M SelfCheck systems operate with both SIP (Standard Interchange
Protocol) 1.0 and SIP 2.0. The SIP setting is backward compatible, so normally
you can set the SelfCheck system to SIP 2.0, and it will still communicate
effectively with a circulation system using SIP 1.0. However, if your library’s
automated circulation system incorrectly mimics the SIP version requested
by the SelfCheck system, it may be necessary to edit the SelfCheck system’s
configuration file. Normally, this would be done by the installation technician
during installation.
If your library subsequently reconfigures the old circulation system or upgrades
to a new one, it may be necessary to edit the configuration file a second time.
For information about how to do this, in the U.S. call Software Support at
1-800-328-0067. Outside the U.S., contact your local 3M office.
What happens if a customer is not allowed to borrow materials?
The SelfCheck system recognizes when a borrower is blocked for any
reason. It then politely directs the person to the circulation desk for
assistance.