User Manual
Table Of Contents
- Safety information
- Regulatory compliance
- Overview
- Touch screen monitor controls
- Control card
- Startup and shutdown
- Managing the 3M™ SelfCheck™ System
- Usage reports
- Setup pages
- General maintenance
- Solving problems
- FAQs
- How can I change screen messages?
- Does the 3M™ SelfCheck™ System operate with SIP 1.
- What happens if a customer is not allowed to borrow materials?
- Does the 3M™ SelfCheck™ System follow the library'
- Does the 3M™ SelfCheck™ System do renewals?
- Does the customer need the book for a renewal?
- Does the 3M™ SelfCheck™ System recognize items on
- Will the 3M™ SelfCheck™ System still desensitize i
- What happens if a customer tries to check out a book that is on loan to someone else?
- How can I change the sound volume?
- Boot and Login Problems
- ACS conflicts notification
- Printer problems
- Check-in/checkout problems
- Cannot check out books
- Cannot read magnetic cards
- Cannot read smart cards
- Cannot read the customer or item ID
- Cannot select Mag Card or Smart Card as the customer identifier
- The Media check is not working
- Some customers are not allowed to check out items
- Customers are unable to renew items
- Customers are unable to check out videos
- Customers are unable to check out audio tapes
- Receipt Problems
- Scanner problems
- Power problems
- Messages do not display correctly
- Other Problems
- FAQs
- Obtaining service and supplies
- Appendix A: Email notification messages
- Appendix B: Scanner Adjustment Template
78
Customers are unable to check out videos
Check
Item Processing
in the Advanced
Workflow
tab. Under
Process
videos
, make sure that
At SelfCheck
is selected.
Customers are unable to check out audio tapes
Check
Item Processing
in the Advanced
Workflow
tab. Under
Process
audio and other (non-video) magnetic media
, make sure that
At
SelfCheck
is selected.
Receipt Problems
Receipt will not print
See “Printer problems” on page 76.
Receipt does not print the desired information
Verify that the receipt configuration in the
Receipt
tab has the correct
information.
Receipts are printed in the wrong language
In the
Language
dialog box, verify that the desired language is selected.
In the
Receipt
tab, verify that the default receipt language is set to the
desired language.
In the
Receipt
tab, verify that a receipt for the desired language has
been created.
Receipt information does not fit properly
Make sure that the desired font and font size are selected in the
Receipt
tab. The font and the font size selected in the
Header and Footer Text
area affect the entire receipt.
If the problem is in the header or footer, create new line breaks to
rearrange the text.
Scanner problems
If you are having scanning problems, the following table may provide some
solutions.
Possible cause Solutions
The scanner reads poorly. Clean the scanner lens with a soft, dry, lint-free cloth.
The barcode can’t be read properly because
it is faded or dirty.
Replace the barcode with a clean, good quality barcode.
A bright light is shining on or reflecting from
the barcode.
Remove or shade the light.
The wrong scanner position is indicated on
the user interface
In the Advanced
Workflow
tab, select the correct scanner
mounting location.
The barcode symbology is not recognized. In the
Devices
tab, add the symbology used in the barcode.