User's Manual
Table Of Contents
- V-Series, R-Series, BCS Owner's Manual
- Safety information
- Intended use
- Safety information for V-Series Models 6410, 6420, 7410, and 7420
- Safety information for V-Series Tabletop Models 6412, 6422, 7412, and 7422
- Safety information for R-Series Model 8410
- Safety information for BCS Model 9410
- V-Series label locations
- V-Series Tabletop Unit label locations
- R-Series label locations
- BCS label locations
- Regulatory compliance
- Overview
- Touch screen monitor controls
- General maintenance
- Solving problems
- Obtaining service and supplies
- Appendix A: BCS scanner adjustment template
- Safety information
24 ⎟
Solving problems
Most problems with the SelfCheck system can be resolved by reading this
manual. In this section we attempt to help you resolve problems that may be
due to hardware or configuration failures.
Boot and login problems
Login and communication problems
Problems you encounter during the login process can be caused by changes
to the host computer installation setup and circulation system changes.
Contact your system administrator for assistance.
Unable to log on to the host computer
3M Software Support may ask you to monitor the logon process to determine if
the SelfCheck system is attempting to log on to the host.
To set up session logging
1 Open SelfCheck System Manager.
2 On the advanced Support tab, click the Log Level box, and then click
the requested log level.
3 Click Set Level.
Additional things to check
The data cable should be properly connected to the network connector
on the SelfCheck system.
The host should be properly operating and capable of accepting a
connection from the SelfCheck system.
Make sure the SIP or NCIP program is running on the host.
If a terminal server is used, make sure it is running and is capable of
accepting a connection from the SelfCheck system.
Have any network passwords changed?
Has the path or other accesses to the network or the host changed?
Was the SelfCheck system improperly turned off or otherwise disconnec-
ted from the host without properly logging off the system? This might
leave the host connection active, which would prevent the SelfCheck
system from logging in until the port is reset.
Does the host port need to be reset to allow a connection from the
SelfCheck system?
Does the SelfCheck system get disconnected from the host without any-
one initiating the logoff process? The host computer may be dropping the
connection.