User's Manual
Table Of Contents
- V-Series, R-Series, BCS Owner's Manual
- Safety information
- Intended use
- Safety information for V-Series Models 6410, 6420, 7410, and 7420
- Safety information for V-Series Tabletop Models 6412, 6422, 7412, and 7422
- Safety information for R-Series Model 8410
- Safety information for BCS Model 9410
- V-Series label locations
- V-Series Tabletop Unit label locations
- R-Series label locations
- BCS label locations
- Regulatory compliance
- Overview
- Touch screen monitor controls
- General maintenance
- Solving problems
- Obtaining service and supplies
- Appendix A: BCS scanner adjustment template
- Safety information
⎟ 25
Printer problems
Verify that the printer has paper.
Verify that the paper is properly installed. The paper must be installed
with the thermal side up and paper coming from the bottom of the roll.
Verify that the printer is enabled on the Devices tab.
Verify that the printer cable and power plugs are connected.
Verify that the printer cover is closed and latched.
Try printing a Windows test page from the printer driver properties in the
Printers and Faxes window.
Check-in and checkout problems
Cannot read magnetic cards
Is Mag Card Reader enabled on the Devices tab?
Does the card have information on the track that is selected on the set
up screen?
Is the card being swiped with the magnetic strip on the correct side?
Is the card being swiped quickly enough? A card that is swiped too
slowly has read problems.
Are the cable connections tight?
Cannot read smart cards
Is Smart Card Reader enabled on the Devices tab?
Is the smart card being inserted correctly into the reader?
Cannot read the customer or item barcode
Make sure barcodes on customer cards and library materials are not
scratched, dirty or otherwise damaged in a way that might make them
hard to read. Try an item with a clean, good quality barcode.
Make sure customer cards are placed so that the barcode is face up and
is being placed under the scan line.
Make sure barcodes on books or other items are being placed under the
scan line.
The Mediacheck is not working
Make sure the Mediacheck is plugged in.
Make sure the 110V/220V input power setting is correct.
Make sure the Mediacheck’s USB cable is firmly connected to the correct
USB port.
In SelfCheck System Manager, make sure the Mediacheck is enabled on
the Devices tab.