User's Manual
Table Of Contents
- C-Series User Guide
- Safety information
- Regulatory compliance
- Overview
- Software installation
- Typical workflows
- Startup and shutdown
- Installing system security updates
- Managing the 3M™ SelfCheck™ System
- Home page
- Basic administration
- Advanced administration
- General maintenance
- Solving problems
- Obtaining service and supplies
- Appendix A: Email notification messages
56 ⎟
Additional things to check
The data cable should be properly connected to the network connector
on the SelfCheck system.
The host should be properly operating and capable of accepting a
connection from the SelfCheck system.
Make sure the SIP program is running on the host.
If a terminal server is used, make sure it is running and is capable of
accepting a connection from the SelfCheck system.
Have any network passwords changed?
Has the path or other accesses to the network or the host changed?
Was the SelfCheck system improperly turned off or otherwise disconnec-
ted from the host without properly logging off the system? This might
leave the host connection active, which would prevent the SelfCheck
system from logging on until the port is reset.
Does the host port need to be reset to allow a connection from the
SelfCheck system?
Does the SelfCheck system get disconnected from the host without any-
one initiating the logoff process? The host computer may be dropping the
connection.
Is there a firewall between the SelfCheck system and the host?
Printer problems
Verify that the printer has paper.
Verify that the paper is properly installed. The paper must be installed
with the thermal side up and paper coming from the bottom of the roll.
Verify that the printer is enabled in the Devices tab.
Verify that the correct printer is selected in the Printouts tab.
Verify that the printer cable and power plugs are connected.
Try printing a test page from Windows via the Printers folder under the
Settings option on the Windows Start menu.