User's Manual

3M Confidential DRAFT Travel Document Reader User Guide
DT-01715C © 3M 2006 All rights reserved.
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Appendix D: Customer Service
If a problem cannot be solved using Appendix B: Troubleshooting, contact Global Technical
Services (GTS) at 3M.
Before Contacting GTS
Be prepared to provide the information required to properly diagnose the problem:
• A detailed description of the problem
• A detailed description of the actions taken to correct the problem
• The serial number of the reader (located on the bottom panel)
Contacting GTS
Once you have the information regarding the problem, use one of the following methods to
contact GTS:
North America
GTS direct line: [phone]
3M main number: [phone]
fax: [phone]
UK Office
GTS direct line: [phone]
3M-UK: [phone]
fax: [phone]
email: [e-mail]