Security Systems Division 3M™ e-Passport Kiosk Reader User Guide Document Type: User Guide Date: 29/11/2007 Revision: DT-1822A_DRAFT Submitted by: 3M Canada Company
Kiosk ePassport Reader User Guide DT-01822A Proprietary Statement By using the 3M™ Kiosk ePassport Reader or 3M™ Kiosk Full Page Reader (each, a “Product”), you (the “User”), agree to be bound by the following terms and conditions. Because use of the Product varies widely and is beyond the control of 3M Canada Company (“3M”), the User must evaluate and determine whether a Product is fit for a particular purpose and suitable for User’s application prior to use.
DT-01822A Kiosk ePassport Reader User Guide Office Locations North America and Asia Pacific Europe, Middle East and Africa 3M Canada Company 1545 Carling Avenue Suite 700 Ottawa, Ontario CANADA K1Z 8P9 telephone: +1 613 722 2070 fax: +1 613 722 2063 email: 3M-AiTinfo@mmm.com web: http://www.3m.
Kiosk ePassport Reader User Guide DT-01822A Industry Canada Radio Frequency Rules and Regulations This Class A digital apparatus complies with Canadian IECS-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. IC: 458A-SSDPV35 EMC Compliance Europe This equipment complies with the requirements of the Radio & Telecommunications Terminal Equipment (RTTE) and Electromagnetic Compatibility (EMC) directives.
DT-01822A Kiosk ePassport Reader User Guide Table of Contents Safety Information .......................................................................................................................... 1 Intended Use ............................................................................................................................... 1 Introduction.....................................................................................................................................
Kiosk ePassport Reader User Guide DT-01822A Contacting GTS ........................................................................................................................ 27 Return to Depot - Maintenance Procedure................................................................................ 27 3M Reader Service Depots ....................................................................................................... 28 List of Figures Figure 1: Visible Image ...............................
DT-01822A Kiosk ePassport Reader User Guide Table 4: Environmental Specifications......................................................................................... 21 Table 5: Communication Interfaces and Protocols....................................................................... 21 Table 6: Regulatory Information .................................................................................................. 22 Table 7: Troubleshooting Cases..................................................
DT-01822A Kiosk ePassport Reader User Guide Safety Information Read, understand, and follow all safety information contained in these instructions prior to using any reader. Retain these instructions for future reference. The safety labels are affixed to the underside of each reader. Intended Use These readers optically scan passports, ID cards and other travel documents. They also read Contactless Integrated Circuit chips integrated into travel documents.
Kiosk ePassport Reader User Guide DT-01822A WARNING To reduce the risk associated with hazardous voltage which, if not avoided, could result in death or serious injury: Do not use the reader with any AC power supply other than a 3M-approved AC power supply. Do not open the reader/power supply. There are no user serviceable parts or adjustments inside. Do not use AC power supply and/or power cord if damaged. Product is to be serviced by 3M service personnel only.
DT-01822A Kiosk ePassport Reader User Guide Introduction This document describes the features and functions of the following readers: • 3M™ Kiosk Full Page Reader, model # PV35-00-xx • 3M™ Kiosk ePassport Reader, model # PV35-02-xx These readers are designed to be used as a component of a self-service kiosk in applications that require the reading of travel documents such as passports and ID cards.
Kiosk ePassport Reader User Guide DT-01822A 3M™ Kiosk ePassport Reader The 3M™ Kiosk ePassport Reader includes all the functionality of the Full Page model and can also detect and read information encoded on contactless integrated circuits in passports and ID cards.
DT-01822A Kiosk ePassport Reader User Guide Product Description The readers are self-contained devices designed to be incorporated into a self-service kiosk terminal.
Kiosk ePassport Reader User Guide DT-01822A Back Panel The back panel features the USB communication ports, status LED’s, a connector to drive a secondary set of status LED’s and a power supply connector. Figure 4: Back Panel Ports USB Ports Communication to and from the host PC is via USB 2.0. The USB host interface is a standard Type B connector. The reader does not draw any power from the host. A built-in USB hub and two auxilliary USB 2.
DT-01822A Kiosk ePassport Reader User Guide A five-pin header is provided to drive a remotely-located status LED display on the kiosk, or to allow the kiosk hardware to monitor the status of the reader. The reader connector is designed to mate with Molex p/n 0874390600 housing and 87421 crimp terminals. The remote status LED’s are assumed to have a common anode at +3.3V. The reader will pull connector pins to ground through 200-ohm resistors, supplying approximately 7.5mA per LED.
Kiosk ePassport Reader User Guide DT-01822A Figure 7: Mounting - Mechanical Detail 8 © 3M 2007 All rights reserved.
DT-01822A Kiosk ePassport Reader User Guide Installing the Hardware Unpacking the Reader Each reader package consists of: • 1 reader • 1 test card • 1 Documentation/Software CD • 1 USB communication cable • 1 Scotch-Brite™ Microfiber Cleaning Cloth 1. Remove the contents from the box and separate the components from the packing material. 2. Verify that all the parts described have been received. If any parts are missing, contact 3M Global Technical Services (GTS).
Kiosk ePassport Reader User Guide DT-01822A Figure 8: Kiosk Concept - Front View Figure 9: Kiosk Concept - Cutaway View The reader is designed to be held in place using four M4 machine screws. See the previous section for detailed mechanical dimensions of the reader and its threaded mounting points. When designing a kiosk to accommodate the reader, consider the following factors: • 10 Attach the reader using the bottom attachment points, if possible © 3M 2007 All rights reserved.
DT-01822A Kiosk ePassport Reader User Guide • In ePassport models, keep metallic surfaces away from the document tray and document glass.
Kiosk ePassport Reader User Guide DT-01822A Connecting the Power Supply The reader is designed to be powered from a switched, UL-listed power source supplied with the kiosk and terminating in a suitable DIN connector. The reader is not supplied with a power cable or power supply and does not have a power switch. Connect the DIN connector from the power supply to the power connector at the rear of the reader, and secure or tie-off the cable as required.
DT-01822A Kiosk ePassport Reader User Guide Installing the Software There are four steps to installing the software: • Check the host PC requirements • Install the software from the installation CD • Verify the USB Driver Installation • Updating the USB Drivers Checking the Host PC Requirements • Windows® 2000 SP4, Windows® XP or Windows® Vista • USB 2.0 high-speed capability Note: See Appendix C for instructions on how to check for USB2.0 compatibility.
Kiosk ePassport Reader User Guide DT-01822A Figure 12: InstallShield® Wizard window 2. Click Next. The License Agreement window opens. Figure 13: License Agreement window 3. Select I accept the terms of the license agreement. 4. Click Next to proceed with the installation. The Destination Folder window opens. 14 © 3M 2007 All rights reserved.
DT-01822A Kiosk ePassport Reader User Guide Figure 14: Destination Folder window 5. Specify a destination folder where the software will be installed and click Next. The software is installed. Figure 15: Installation Progress window When the installation is complete, the InstallShield Wizard Complete window opens. © 3M 2007 All rights reserved.
Kiosk ePassport Reader User Guide DT-01822A Figure 16: InstallShield Wizard Complete window 6. Click Finish. Verifying the USB Driver Installation 1. Right-click on My Computer and click on Properties. The System Properties window opens. Figure 17: System Properties window 2. Click on the Hardware tab, then on Device Manager. The Device Manager window opens. 3. Expand (click on the plus sign) the entry called Smart Card Readers. 4.
DT-01822A Kiosk ePassport Reader User Guide 6. Verify that there is an entry for 3M Full Page Reader with USB2. Figure 18: Device Manager window Note: If you cannot verify that the drivers have been properly installed, turn the reader off and back on and try the installation again. If verification still fails, contact GTS. For more information, see Appendix D: Customer Service on page26.
Kiosk ePassport Reader User Guide Note: DT-01822A The reader will not transfer document images over a USB 1.1 host connection. However, RFID chip reading (ePassport option only) and any USB 1.1 peripherals attached to the reader will function over a USB 1.1 host connection. Testing Reading and Communication This test determines if the reader is functioning properly. 1. Start the test application from the 3M Sales Demo shortcut created during software installation. 2.
DT-01822A Kiosk ePassport Reader User Guide Figure 19: Successful Test Card Reading Figure 20: Successful RFID Chip Reading © 3M 2007 All rights reserved.
Kiosk ePassport Reader User Guide DT-01822A Maintenance The readers have no user-serviceable parts but the glass surface must be cleaned on a regular basis. For extensive repairs, return the reader to a 3M service depot. See Return to Depot - Maintenance Procedure on page 27 for more information. Cleaning Clean the reader regularly to ensure proper performance. Note: Use a safe cloth that will not damage glass, such as the Scotch-Brite™ Microfiber Cleaning Cloth (provided).
DT-01822A Kiosk ePassport Reader User Guide Appendix A: Specifications Figure 21: Physical Dimensions Table 2: Physical Specifications Dimensions Length 29.2 cm (11.5”) Width 16.9 cm (6.7”)Height 9.9 cm (3.9”) Weight 1.
Kiosk ePassport Reader User Guide RF Chip DT-01822A ISO 14443-2,3,4 Table 6: Regulatory Information Device Safety USA UL60950 EEA EN60950 RoW IEC60950 EMC – emissions USA FCC Part 15, sub-part J, Class A Canada ICES-003 EEA EN55022 Class A Australia AS/NZS 3548 EMC – immunity EEA EN55024 EMC EMC ESTI EN 301 489-1 V1.2.1 (2000-08) EMC ESTI EN 301 489-3 V1.2.1 (2000-08) EMC ESTI EN 300 330-1 V1.3.1 (2001-06) EMC ESTI EN 300 330-2 V1.1.
DT-01822A Kiosk ePassport Reader User Guide Appendix B: Troubleshooting Use this table to identify and correct common issues encountered when using the reader. If a problem cannot be solved using this table, contact Global Technical Services (GTS). Table 7: Troubleshooting Cases Symptom Possible Causes Actions The LEDs do not come on during power up. There is no power to the reader. • Verify the kiosk power source.
Kiosk ePassport Reader User Guide DT-01822A The document is faulty or non-compliant. • Verify the document conforms to ICAO 9303 or OCR B font requirements The Ready LED is continuously blinking. The USB cable is not connected. • Verify that the cable is installed and the host PC is ON. The system has no USB 2.0 capability. • Verify that the USB 2.0 hardware is ready. Refer to Appendix C "Check for High speed USB" The Sales Demo application is not working. The software is installed incorrectly.
DT-01822A Kiosk ePassport Reader User Guide Windows® 2000 1. In Windows® 2000, right-click My Computer and select Properties. Figure 22: System Properties window 2. Locate the version number on the General tab and verify that Service Pack 4 or greater has been installed. 3. Right-click My Computer and select Manage. 4. Click on Device Manager in the Tree list. 5. Under Universal Serial Bus controllers locate USB 2.0 Root Hub. Figure 23: Windows® 2000 SP4 Computer Management window 6.
Kiosk ePassport Reader User Guide DT-01822A Figure 24: Windows® XP Computer Management window 3. If your Device Manager displays Enhanced USB Host Controller, the system has high speed USB 2.0 capability. Chipset Updating The Check for High Speed USB 2.0 process determines if the PC has the correct hardware. Chipset updating ensures that the PC also has the correct driver software for that hardware. The program chipid.exe is used to determine your chipset.
DT-01822A Kiosk ePassport Reader User Guide Appendix D: Customer Service If a problem cannot be solved using Appendix B: Troubleshooting on page 23, contact Global Technical Services (GTS) at 3M.
Kiosk ePassport Reader User Guide Return Authorization DT-01822A If the problem cannot be rectified using telephone assistance, the GTS representative will issue a Return Materials Authorization (RMA) number which will be used to track the failed reader, along with verification of the location of the service depot to where it should be sent. The RMA number should be prominently displayed on the shipping container in which the reader is being returned.
