TRAVEL DOCUMENT READER USER GUIDE Ottawa, Ontario CANADA DT-018581 December 22, 2008
Reader User Guide DT-018581 Proprietary Statement By using the 3M™ AT9000 Full Page Reader (the “Product”), you (the “User”), agree to be bound by the following terms and conditions. Because use of the Product varies widely and is beyond the control of 3M Canada Company (“3M”), the User must evaluate and determine whether a Product is fit for a particular purpose and suitable for User’s application prior to use.
DT-018581 Reader User Guide Office Locations North America and Asia Pacific 1545 Carling Avenue Suite 700 Ottawa, Ontario CANADA K1Z 8P9 telephone: +1 613 722 2070 fax: +1 613 722 2063 web: http://www.3m.
Reader User Guide DT-018581 EMC, USA, and Canada compliance FCC Radio Frequency Rules and Regulations NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment.
DT-018581 Reader User Guide Table of Contents Safety Information .......................................................................................................................... 1 Intended Use ............................................................................................................................... 1 Explanation of Signal Word Consequences................................................................................ 1 Introduction...........................................
Reader User Guide DT-018581 Appendix C: Check for High Speed USB 2.0............................................................................... 25 Windows® 2000 ....................................................................................................................... 26 Windows® XP .......................................................................................................................... 26 Chipset Updating ...................................................................
DT-018581 Reader User Guide Figure 24: Physical Dimensions ................................................................................................... 21 Figure 25: System Properties window .......................................................................................... 26 Figure 26: Windows® 2000 SP4 Computer Management window ............................................. 26 Figure 27: Windows® XP Computer Management window........................................................
DT-018581 Reader User Guide Safety Information Read, understand, and follow all safety information contained in these instructions prior to using any reader. Retain these instructions for future reference. The safety labels are affixed to the underside of each reader and power supply. Explanation of Product Safety Label Symbols Warning: Indoor Dry Location Use Only Attention: Refer to Instructions Intended Use These readers optically scan passports and ID cards.
Reader User Guide DT-018581 To reduce the risk associated with hazardous voltage which, if not avoided, could result in death or serious injury: • Do not use the reader with any AC power supply other than the provided 3M AC power supply. Do not open the reader/power supply. There are no user serviceable parts or adjustments inside. • Do not use AC power supply and/or power cord if damaged. • Product is to be serviced by 3M service personnel only. No user serviceable parts or adjustments inside.
DT-018581 Reader User Guide Introduction This document describes the features and functions of the 3M™ AT9000 Fullpage Readers, models PV40-xx-xx-xx-xx. Features Overview The 3M™ AT9000 Fullpage Readers are a family of intelligent optical character recognition (OCR) and full-image capture devices that provide automated data capture from a variety of personal identification documents.
Reader User Guide DT-018581 • Contactless integrated circuit reading and writing • Optional 3M™ Confirm™ Laminate imaging with tamper detection • Optional ISO7816 smartcard reading • Optional enhanced document authentication software These readers can help the operator detect forged or counterfeit documents. Reading the UV features printed in fluorescent inks on a document provides inspectors with colour images of covert document security features.
DT-018581 Reader User Guide • Authentication Manager Document Analysis Software Developer’s Reference (DT-01718) • 3M™ Reader Authentication System Software Developer’s Reference (DT-01675) • 3M™ Reader Authentication Manager Central Administration Utility Manual (DT-01674) • ePassport Manager Interface SDK (COM / Active X) Developer’s Reference (DT-01714) • 3M™ Reader Authentication System Software Developer’s Reference (DT-01675) Product Description The reader is a small desktop device with: •
Reader User Guide DT-018581 Table 1: Indicator LED Ready (green) The reader is ready to scan a document (when connected to the host application). Busy (amber) The reader is scanning a document and processing the data. OK (green) A known document type was presented and processing was successful. Error (red) The document is of an unknown type or did not process properly. Back Panel The back panel features the power switch, power supply connector and USB communication ports.
DT-018581 Reader User Guide Unpacking the Reader Each reader package consists of: • 1 reader • 1 power supply converter • 1 AC cable • 1 test card • 1 Documentation/Software CD • 1 USB communication cable • 1 Scotch-Brite™ Microfiber Cleaning Cloth 1. Remove the contents from the box and separate the components from the packing material. 2. Verify that all the parts described have been received. If any parts are missing, contact 3M Global Technical Services (GTS).
Reader User Guide DT-018581 Figure 9: InstallShield® Wizard window 3. Click Next. The License Agreement window opens. Figure 10: License Agreement window 4. Select I accept the terms of the license agreement. 5. Click Next to proceed with the installation. The Destination Folder window opens. 8 © 3M 2008 All rights reserved.
DT-018581 Reader User Guide Figure 11: Destination Folder window 6. Specify a destination folder where the software will be installed and click Next. The software is installed. Figure 12: Installation Progress window When the installation is complete, the InstallShield Wizard Complete window opens. © 3M 2008 All rights reserved.
Reader User Guide DT-018581 Figure 13: InstallShield Wizard Complete window 7. Click Finish. Connecting to a Host System The reader is supplied with a USB communication cable. 1. Insert the USB connector of the supplied cable into a USB port on the host system. 2. Insert the USB connector of the supplied cable into the USB host port, located on the back panel of the reader. Connecting the Power Supply 1. Connect the connector from the power supply to the power connector at the rear of the reader.
DT-018581 Reader User Guide Figure 14: System Properties window 2. Click on the Hardware tab, then on Device Manager. The Device Manager window opens. 3. Expand (click on the plus sign) the entry called Smart Card Readers. 4. Verify that there are entries for the USB SmartCard and USB Contactless Readers (3M™ ePassport Reader only). 5. Expand (click on the plus sign) the entry called Imaging Devices. 6. Verify that there is an entry for 3M Full Page Reader with USB2.
Reader User Guide Note: DT-018581 If you cannot verify that the drivers have been properly installed, turn the reader off and back on and try the installation again. If verification still fails, contact GTS. For more information, see Appendix D: Customer Service on page27. Updating the USB Drivers If you do not see the 3M AT9000 Reader with USB2 entry, Windows® may be using an older version of USB drivers. To update the driver: 1.
DT-018581 Reader User Guide Figure 16: Test Card 4. Place the test card face down on the document window, aligned with the left guide, with the test card instructions facing up. Figure 17: Test Card Placement 5. Push the card to the back of the document window until it stops. Note: Do not move the document during the scanning process. 6. Observe the LEDs during the scanning procedure. • The READY LED turns off and the amber LED (BUSY) turns on.
Reader User Guide DT-018581 Figure 18: Successful Test Card Reading Reading Documents The readers read the barcode and machine-readable zone (MRZ) text on both identification cards and passports. When the document is properly aligned on the document window, the image is taken and optical character recognition is performed (when there is OCR data) followed by the barcode recognition. Barcodes uniquely identify each passport with specially encoded information about the document holder.
DT-018581 Reader User Guide Reading 2D Barcodes Because of their detail, 2D barcodes are most often printed at a high resolution. Many factors may affect the ability of a software application to accurately decode the barcode’s information from a scanned image.
Reader User Guide DT-018581 Passports have a photo, vital information and a 2-line MRZ on the front. Figure 20: Sample ICAO-Compliant Passport (Front) Full Image Capture Area Machine-Readable Zone (MRZ) Reading Standard Documents This section describes proper document placement for typical documents. When reading typical documents the booklet slides under the clip against the document guide. 1. Hold the document open as you place it on the document window. Insert Image Here 2.
DT-018581 Reader User Guide • The READY LED turns off and the amber LED (BUSY) turns on. • The amber LED (BUSY) remains on while the reader scans and processes the data. • The green LED (OK) turns on, indicating a successful read. • The READY LED turns on, indicating that the reader is ready to scan another document. The data from the document is sent to the host computer.
Reader User Guide DT-018581 To read passports with a chip, the reader is equipped with an antenna that completely surrounds the document window. Whether the chip is in the front or rear cover, the data page, or any other page, the reader’s antenna will detect and read the chip. You do not have to turn the book around to ensure the chip is read. In issuance environments, the reader has the ability to write personalized information, like that on the data page, to the chip.
DT-018581 Reader User Guide 4. The 3M™ AT9000 ePassport Reader reads the MRZ data from the travel document and then accesses the data on the chip and displays it on screen. Note: It may take several seconds to read the RF information from the chip. The performance of this operation is largely dependent on the capabilities of the chip. 5. Scroll through the list to view the elapsed reading times for the data elements on both the data page and the chip.
Reader User Guide DT-018581 2. Clean the document window with a clean cloth. For stubborn dirt, use a mild glass cleaner or a lightly dampened cloth (water). Note: Do not use abrasive cleaners or solvents. These may scratch the glass or damage the plastic. 3. Verify that there are no streaks or smudge spots remaining on the document window. 4. Clean the body of the reader with a lightly dampened cloth (water). 5. Turn on the power switch. 6. Verify that the power-up self test performs correctly.
DT-018581 Reader User Guide Appendix A: Specifications Figure 24: Physical Dimensions Table 2: Physical Specifications Dimensions Length 19 cm (7.5”) with optional contact smartcard module Length 20.4 cm (8”) with optional contact smartcard module Width 16.2 cm (6.4”) Height 15.7 cm (6.2”) Weight <0.
Reader User Guide DT-018581 Host USB Power Reader draws no power from host USB connector USB connector 1 x USB A (host); 2 x USB B (peripherals) USB cable length 2.00 m (79”) Aux. USB power 5V DC, 500mA total (both ports combined) RF Chip ISO 14443-2,3,4 Table 6: Power Supply Specifications Input voltage 100 – 240VAC +/- 10% Line frequency 47 – 63Hz Cable length Power supply cable: 1.3m (52”) AC line cord: 2.
DT-018581 EN50364 © 3M 2008 All rights reserved. Reader User Guide Limitation of human exposure to electromagnetic fields from devices operating in the frequency range 0 Hz to 10 GHz, used in electronic article surveillance (EAS), radio frequency identification (RFID) and similar applications.
Reader User Guide DT-018581 Appendix B: Troubleshooting Use this table to identify and correct common issues encountered when using the reader. If a problem cannot be solved using this table, contact Global Technical Services (GTS) at 3M. Table 9: Troubleshooting Cases Symptom Possible Causes Actions The LEDs do not come on during power up. There is no power to the reader. • Verify that the power switch is in the ON position. • Verify the AC power source.
DT-018581 Reader User Guide The Ready LED is continuously blinking. The Sales Demo application is not working. The unit is not configured to read the document being scanned. • Verify the affected reader configuration with technical staff • Contact Global Technical Services (GTS) at 3M. The document is not orientated correctly on the scanning window. • For details on document placement, see Reading Documents on page 14. The document is faulty or non-compliant.
Reader User Guide DT-018581 Windows® 2000 1. In Windows® 2000, right-click My Computer and select Properties. Figure 25: System Properties window 2. Locate the version number on the General tab and verify that Service Pack 4 or greater has been installed. 3. Right-click My Computer and select Manage. 4. Click on Device Manager in the Tree list. 5. Under Universal Serial Bus controllers locate USB 2.0 Root Hub. Figure 26: Windows® 2000 SP4 Computer Management window 6.
DT-018581 Reader User Guide Figure 27: Windows® XP Computer Management window 3. If your Device Manager displays Enhanced USB Host Controller, the system has high speed USB 2.0 capability. Chipset Updating The Check for High Speed USB 2.0 process determines if the PC has the correct hardware. Chipset updating ensures that the PC also has the correct driver software for that hardware. The program chipid.exe is used to determine your chipset.
Reader User Guide DT-018581 UK Office GTS direct line: 3M-UK: fax: email: +44 (0) 1344-858371 +44 (0) 1344-858000 +44 (0) 1344-858792 3M-AiT-gcs@mmm.com Return to Depot - Maintenance Procedure In the event of a suspected problem with 3M equipment: Diagnose The end user system manager will ascertain that there is an actual fault with the equipment that cannot be rectified with the use of the applicable User Guide or local in-house knowledge.
DT-018581 Reader User Guide Repair When the defective equipment is received at the service depot, the reader will be repaired, tested and returned to THE CUSTOMER’s central depot. Subject to unavoidable delays, this effort should not exceed 10 business days (exclusive of shipping time).
