3M Security Systems Division 3M™ RTE8000 HS Evaluators’ Guide Manual No: 97-0183-15 Version 1.
Contents 1 INTRODUCTION......................................................................................................................................... 5 1.1 2 Page 1.2 WARNINGS, CAUTIONS AND NOTES ....................................................................................... 5 PROPRIETARY STATEMENT ...................................................................................................... 5 NOTICES ...........................................................................
4.3 EVALUATION TOOLS................................................................................................................. 20 4.4 PAGE READER EXPO.................................................................................................................. 21 4.4.1 STARTING THE 3MTM PAGE READER EXPO............................................................ 22 4.4.2 CONTROLS....................................................................................................................
6.6 7 WINDOWS XP .............................................................................................................................. 51 WINDOWS 2000............................................................................................................................ 52 RFID OPTION (WINDOWS XP AND WINDOWS 2000) ........................................................... 52 UNINSTALLING THE DRIVERS AND SDK..............................................................................
1 Introduction 1.1 Warnings, Cautions and Notes This manual contains important information regarding the operation of the 3MTM RTE8000 HS Family scanners. For safe and reliable operation of the scanners all users must ensure that they are familiar with and fully understand all instructions contained herein. Danger indicates a hazardous situation which, if not avoided, will result in death or serious injury.
No part of this publication may be reproduced, transcribed, stored in a retrieval system or transmitted in any form whatsoever, without the prior written consent of 3M. 1.2 Notices The company reserves the right to make changes to its products at any time and without notice. The information furnished by the company in this manual is believed to be accurate and reliable. The material contained herein is supplied without any representation or warranty of any kind.
USA Radio Frequency Rules and Regulations (FCC Notice) NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment.
1.5 Disposal - European Directive 2002/96/EC Do not dispose of this equipment in domestic or general waste. These devices can be recycled and should be disposed of in accordance with your local and national regulations. For UK customers who have equipment supplied after August 2005 please contact 3M Rochford Thompson to arrange for the disposal of this equipment. Do not send equipment back to 3M Rochford Thompson unsolicited. 1.
1.9 Sales Office Locations The Americas 1545 Carling Avenue Suite 700 Ottawa, Ontario CANADA K1Z 8P9 telephone: fax: web: +1 613 722 2070 +1 613 722 2063 http://www.3m.com/security/en Europe, Middle East and Africa 3M Rochford Thompson The Votec Centre Hambridge Lane Newbury RG14 5TN UK telephone: fax: Web: +44 (0) 1635 580 666 +44 (0) 1635 369 40 http://www.passport-scanners.
1.10 Global Technical Services The Americas direct line: +1 613-722-3629 main number: +1 613-722-2070 fax: +1 613-722-2063 email: 3M-AiT-gcs@mmm.com United Kingdom direct line: +44 (0) 1635 264 140 main number: +44 (0) 1635 580 666 fax: +44 (0) 1635 369 40 email: gcs-uk@mmm.com Asia, Pacific and Australasia Page 10 of 56 telephone: +65 6450 8888 fax: +65 6458 5432 RTE8000 HS Evaluators' Guide 97-0183-15.
2 Executive Overview The 3MTM RTE8000 HS is a family of versatile full page scanners which speedily captures data from passports, visas, tickets and other travel documents and takes images in multiple lights for record keeping, document authentication and biometric analysis. A fully integrated RFID reader reads the ePassport chip at the same time as the camera scans the document.
Why buy from 3M Rochford Thompson? 3M Rochford Thompson has over 20 years experience in document scanning technology and 15 years in the airline and immigration business. It designs advanced scanning products which are in use all over the world. An exceptionally committed team of hardware and software engineers are there to help resolve any technical problems.
How do I integrate the 3MTM RTE8000 HS into my business? First decide which functions you require the scanner to perform and at which points in your processing. You also need to consider the documents you need to be read, the data required from them and the security checks to be preformed. Finally determine what data, including images, you will store.
3 Scanner overview 3.1 Introduction The 3MTM RTE8000 HS is a family of versatile multi-function scanners, designed to read the full page of passports, visas and other travel documents and capture multiple images for use in document authentication and biometric analysis. A fully integrated RFID reader can be included to completely read the ePassport chip at the same time as the camera scans the document.
3.2 Applications • • • • • • • • • 3.3 Border control ePassport reading and authentication APIS data capture with cross checking of FAA watch lists Scanning full colour or greyscale images of travel documents Electronic manifests with traveller photo images Hotel check-in and reporting ID checks Airline ticket fraud detection Travel document authentication Features This section gives a basic description of the important features of the 3MTM RTE8000 HS scanner and its software.
3.3.2 Operation • • • • • • • • 3.3.3 “Lay on” scanner, single handed operation. Semi-enclosed enhanced hood holds document in place during reading. Accepts documents in any orientation. Automatic document detection. Simple, intuitive and quick operation by passengers. Small footprint, no moving parts, robust construction. Supports remote monitoring in kiosk and networked environments. On/off switch [Option]. Auxiliary USB2.0 interface for webcam, fingerprint scanner or other biometric device [Option].
3.3.6 Other features Other features include: 3.3.7 • Auto detect of document position followed by rotation and cropping to produce a “right size, right way up” image of the document. • Additional OCR data can be read from the human readable part of a visa in order to provide extra information on the validity, number of entries and type of use of the visa [Option]. • UK Drivers’ Licences module for OCR of the driver’s personal data [Option].
4 Evaluating the 3MTM RTE8000 HS Scanner 4.1 Installation Do not plug the reader in before installing the 3MTM Full Page Reader Drivers Setup. You must install the drivers first. PC must run Windows 2000 SP4, Windows XP SP1-3, Windows Vista or Windows 7. You must use a USB 2.0 port.
4. Place a document on the scanner glass as follows: Ideally the document should be pushed right into the corner against the back and left edges of the scanner, but the document will read if it is placed anywhere towards the back of the glass: Depending on your requirements try a variety of different documents, for instance passports, visas, identity cards and barcodes. Note: Not all options may be available on your scanner/software combination.
5. If the default sound scheme is in use then the scanner will beep twice, the first beep signifies that the document has been found and it should be held still for scanning, the second beep signifies that the document can be removed. If the default LED scheme is in use then a green light signifies a good read and a red light signifies an error in the read. Sections 5.2.1.3 and 5.2.1.4 explains the sound and light schemes in more detail. 6.
4.4 Page Reader Expo The 3MTM Page Reader Expo application can be used to customise the scanner and then display the data read from documents. A screenshot of the main Expo window is shown below: In this screenshot images from the scanner are displayed along with the codeline and checksum information. The Expo automatically breaks up ICAO conforming document codelines into the individually displayed fields and the document type (see box top left).
Clicking on an image opens it in a larger window where it can be zoomed and panned for closer inspection. Because the 3MTM Page Reader Expo can be user configured it can be used both for evaluation and for real world applications. Additional features include watch-list and image storage. 4.4.1 Starting the 3MTM Page Reader Expo When the 3MTM Page Reader Expo starts it normally displays the Scheme selection menu (see later). Select the scheme that you wish to use for the task in hand.
Save Positions: Fixes the boxes in place for this scheme otherwise movements will be discarded when the program closes. Default Positions: Sets the boxes to their default locations. Change Background: Select an image for the background, for instance a company logo. Default Background: Returns the background to plain grey. Show Control: Turns on the display of the Enable, Disable and Sleep scanner command box.
When a scheme is selected the relevant data items are displayed in the main window and the scanner only processes and sends those items. Selecting a scheme does not affect the settings stored in the scanner. There is a menu item to update the scanner settings on the main screen if required. The Expo will display and automatically size and arrange the relevant data items if this option is selected. The schemes are easily created and can be selected by hotkey or via the schemes menu option.
The appearance of the Expo can be changed as required. For example, data items are automatically positioned and sized but they can be manually resized and repositioned using the mouse. The layout can be saved at any time for each scheme. The background can also be changed to any desired image. The following screenshot illustrates: 4.4.4 Things to Check • • • • • • Page 25 of 56 Check that the document is appropriate for the scheme.
4.5 eMRTD Reader The eMRTD Reader program is a tool for the detailed analysis of ePassports and their communications with the scanner. It is very useful if you need to understand how the 3MTM RTE8000 HS interacts with ePassports and the features available in the 3MTM Page Reader SDK. It can also be used to analyse the contents of an ePassport. The eMRTD Reader program can be started by double clicking the eMRTD Reader desktop icon or going to the 3M Page Reader group in the Start -> Programs menu.
4.5.1 Initialising the Program 1. 2. 3. 4. 5. 4.5.2 Ensure that the scanner is plugged into your PC and switched on. Start the program using either the desktop or Start menu shortcuts. The program will start, and will automatically connect to the scanner. If you wish to use the scanner to capture the optical MRZ for Basic Access Control (BAC), make certain that the “Use scanner for OCR and doc detect” menu option is checked under the Options menu.
The Data Groups tab will look similar to this: The Data Groups tab will display all the validated data groups, and you can view all the raw data group files downloaded from the ePassport chip. You then have the option to save the raw files for later inspection. The DG1 tab will look similar to this: The DG1 tab displays the decoded MRZ data. It shows the entire codeline as a whole, plus broken into fields according to ICAO9303. Page 28 of 56 RTE8000 HS Evaluators' Guide 97-0183-15.
The DG2 tab will look similar to this: The DG2 tab displays the decoded face image. JPEG2000 images are supported. The DG3 tab will look similar to this: The DG3 tab will display all the decoded fingerprint images on an ePassport (if available). Page 29 of 56 RTE8000 HS Evaluators' Guide 97-0183-15.
4.5.3 Configuration There are a number of configuration options provided on a tabbed display and accessed by clicking on the “Set Read Options” button on the Passport tab, or by clicking the Options -> Read Options menu. Note: after changing any settings, you need to reinitialise the program by clicking File -> Disconnect, then File -> Connect. The Data Groups tab defines the data groups to be read, validated and decoded. It also specifies the order in which to request data groups.
The Security Checks tab defines which checks to attempt and where to find the certificates. The Certificate Options tab provides a location for the certificate store and file extensions to check. The EAC tab (EAC build only) enables EAC authentication, defines where the certificates are, and the EAC version to use. Page 31 of 56 RTE8000 HS Evaluators' Guide 97-0183-15.
4.6 Troubleshooting If the scanner you are having problems with has never worked start with the Installation Check in section 4.6.1 below. Also start here if the scanner is known to work on other installations but does not work on one particular workstation. If the scanner used to work and has stopped working start at section 4.6.3 and if this does not show the cause go back to Installation Check.
4. Ensure that the other end of the USB cable is correctly inserted into the workstation PC. If there is a specific USB socket to use then make certain it is used. 5. Plug the power cord into the outlet and the other end into the PSU. Do not switch on yet. 6. Plug the PSU dc output plug into the scanner (arrowed). 7. Switch on the power outlet and check that the PSU light (arrowed) turns green. If it does not light, there may be a problem with the power outlet or the PSU.
4.6.2 Device Check Check that all the devices are connected as shown in section 6.5. 4.6.3 Trouble Shooting Wizard As part of the binaries installed in the SDK there is a wizard to help in checking for hardware problems. Make certain no other applications are running and launch the MMMReaderTroubleShootingWizard.exe. Follow the on screen instructions. For each test screen click the test button and check data appears in the lower window along with a tick.
The final screen should look like this: If any test fails this is probably a hardware issue however it may also be an installation problem. Page 35 of 56 RTE8000 HS Evaluators' Guide 97-0183-15.
Check that: • • • • the drivers are loaded correctly, the reader has been powered off and on, the PC has been rebooted, and you are using USB2.0 cables. Another possibility is that there is a problem with the format or files within the scanner’s USB Mass Storage Device (UMSD). If the UMSD appears to be correct and is present in the device list, but is not shown in My Computer with a drive letter, then there may be a problem with a network drive clashing with the UMSD.
3. Check that there are no errors shown in the top right hand corner. This error has been caused by the scanner not being connected: 4. Go to the Settings Option and select “Data to Send”, it will bring up a configuration box. Set it up so that it looks like the image below and press OK. 5. Check that the scanner is enabled by using the State option as shown below. Page 37 of 56 RTE8000 HS Evaluators' Guide 97-0183-15.
6. Go to the images tab and place a document. You should see data and images appear on screen. If you are testing RFID then place an ePassport and check both the images and the RFID tab. Note: special documents (e.g. barcodes) will not display in this application but you can see the message and its data content in the Timings tab. 4.6.
5 Customising the scanner The 3MTM RTE8000 HS scanner is extremely flexible and it can be customised to suit each individual’s requirements such as: • • • • • • • • Data types returned from the scanner Images taken by the scanner Sounds LEDs Serial settings Socket settings Document detection Advanced settings such as scanner control Settings can either be permanently set by changing the configuration files held in the scanner’s USB Mass Storage Device (UMSD) or can be changed temporarily by an applicati
The settings at this level include things like OCR variables and can seriously affect the performance of the scanner. These files should only be edited if instructed by 3M and should be not edited unless the user fully understands the consequences of changing each setting. A more detailed description of each setting is given in the 3MTM Page Reader Programmers' Guide.
5.2.1 Level 3 Settings – User 5.2.1.1 Scanner Data Settings The data settings can be modified by selecting the ‘Data To Send’ screen in the High Level Test Container ‘Settings’ menu option or using the schemes configuration in the Page Reader Expo. If modifying directly, the settings can be found in the initialisation file Reader.ini in the [DataToSend] section. When a document is scanned, all the settings that are turned on will be computed and the results sent to the user via a call back function.
The storage space required for an image depends on the compression level.
5.2.1.4 LED Scheme The scanner LEDs can be configured to operate as required.
5.2.2 Level 2 Settings – Some Caution Required 5.2.2.1 Unrecognised Characters and Document Context It is possible to change the output for both unrecognised and space characters. The defaults are ‘*’ and ‘_’ respectively. It is also possible to turn space detection on and off. The settings are in the file _ocr.ini.
The instruction takes the form of an Enable command. When the Enable command is received, if there is a document on the scanner it will be read, otherwise the scanner will read the next document that is placed on the scanner. There is also a Disable command, which can be used to cancel the Enable command.
5.2.3.2 UV Scheme The UV illumination is a cathode tube which takes time to warm up and the life of which can be preserved by turning it off whenever practical. A UV scheme has been implemented to best accommodate the requirements of both the user and the UV tube. A warm-up time is specified, which ensures that a document is not read before the warm up time of the tube.
6 How to install a scanner 6.1 General installation Warning: Before use check that the power cord is suitable for use in your country and the local power supply. Check the voltage and plug is suitable for your local supply. The PSU requires 100-240Vac at 2.2A. Substitution of the provided power cord and/or accessory PSU may void any regulatory approvals that the equipment may have. If in doubt contact your supplier or manufacturer. The equipment must be installed near an easily accessible socket outlet.
1. Place the Installation CD into the drive and if it doesn’t auto-start then run setup.exe on the root directory of the CD. Follow the on-screen instructions to install all the drivers, software, demonstration programs and SDK. Note: If your organisation already uses the 3MTM RTE8000 HS it may have created an installation of its own application. Check with your IT department before proceeding. 2. Ensure that DirectX is loaded and up to date. This is on the installation CD or visit www.microsoft.com.
6.4 Using the Hardware Installation Wizard Windows 2000 and Windows XP will request a driver installation each time you place the scanner into a new USB port on your PC. However once it has installed the drivers for that port you can change scanners without being requested to install new drivers. The first time the scanner is switched on it will require Windows to go through the “New Hardware Wizard”. The drivers will then start to install. Page 49 of 56 RTE8000 HS Evaluators' Guide 97-0183-15.
There are two types of drivers one for the scanner and the other for the e-passport chip reader. Note: They are both signed so should install automatically. If the windows hardware wizard requires the drivers to be installed follow the instruction below. 1. On Windows XP SP2 select "No, not this time" to the question "Can Windows connect to Windows Update to search for software?” Note: This screen can be disabled from the Hardware tab of the System Properties window. 2.
6.5 4. If the RFID option is installed you may be prompted for the e-passport chip reader drivers (these will be called "RT USB RFID Reader") follow the on-screen instructions. 5. Select the "Install the software automatically" or "search for best driver" option when prompted. Checking the Scanner is plugged in and working Windows XP 1. Open the "My Computer" icon on the Desktop or from the Start Menu. 2.
Windows 2000 1. Go to the "Control Panel" from the Start Menu and Select "System" and go to the "Device Manager". 2. Check that you see an 3M RTE8000 HS Camera is in the "Imaging Devices" section and a "RTE8000 UsbFlashDisk" or similar (e.g. "USB 2.0 FlashDisk USB Device") drive in the Disk Drive section. Note: If you can’t see these items then consult the troubleshooting section 4.6. RFID Option (Windows XP and Windows 2000) 1.
6.6 Uninstalling the Drivers and SDK To uninstall the software use the Windows Control Panel component “Add or Remove Programs”. To remove the drivers, click on the item “3M(TM) Full Page Reader Device Drivers” and select Change/Remove. To remove the software package and SDK click on the item “3M(TM) Page Reader SDK” and select Change/Remove. Then follow the instructions on the pop-up windows.
7 Cleaning the Scanner The 3MTM RTE8000 HS scanner should be cleaned regularly, depending on use, for best performance and correct operation. Cleaning will remove dirt and grime that may have been deposited from scanned documents as well as general dust. 7.1 3MTM RTE8000 HS Semi-Enclosed (Enhanced) Hood If paper or sticky residue is caught at the back of the document slot then refer the cleaning to a maintenance engineer and follow the procedure outlined in the Maintenance Manual.
7.2 5. It may be necessary to fold the top 2 cm (arrowed) of the cleaning card for added thickness and then repeat the above steps for removing stubborn marks. 6. After cleaning, leave scanner glass surface to dry for 5 minutes before use. 3MTM RTE8000 HS SSD Open Hood Required items: • • Alcohol soaked cleaning card (RT Part Number 80-0062-99) Lint free cleaning cloth. 1. Use the lint free cleaning cloth to wipe away dust from the scanner exterior. 2.
3MTM RTE8000 HS Technical Specifications Appendix A Part Number: Acquisition and analysis time: Light sources: Document window size: Image resolution: Image formats: Read Capabilities (Optical reader): Optional RF Reader for e-Passports: Host Interface: Auxiliary device interfaces: Optional software interfaces: Operator Indicators: Power Requirements: Dimensions: Environmental: Typical host system requirements: Compliance: Supplied Software Development Kit (SDK) Page 56 of 56 RT80-04-XX-XX-XX-XX-XX
