User's Manual

Page 32 of 56
RTE8000 HS Evaluators' Guide 97-0183-15.doc
4.6 Troubleshooting
If the scanner you are having problems with has never worked start with the Installation Check in section 4.6.1
below. Also start here if the scanner is known to work on other installations but does not work on one particular
workstation.
If the scanner used to work and has stopped working start at section 4.6.3 and if this does not show the cause
go back to Installation Check.
Otherwise, if you have a scanner that functions in some modes or reads certain documents then start at section
4.6.5.
If there are occasional misreads of the OCR line try cleaning the scanner. If the document does not fully insert
check that there is no debris stuck in the slot. See section 7 for cleaning instructions.
4.6.1 Installation Checks
Undertake the following basic checks if the scanner is found to be faulty in the field. It does not require any
specialist knowledge or tools.
1. Check the power cord for damage paying particular attention to
the AC power plug; ensuring that the pins are straight as shown
in the picture (you may have a different plug).
2. Check that the pins on the dc connector are straight and have
not been pushed back into the connector.
3. Check that the captive USB cable is pushed as far into the
scanner as it will go. Do this by pushing on the grey plastic
moulding on the cable rather than the black metal retaining clip.