User's Manual

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RTE8000 HS Evaluators' Guide 97-0183-15.doc
Check that:
• the drivers are loaded correctly,
• the reader has been powered off and on,
• the PC has been rebooted, and
• you are using USB2.0 cables.
Another possibility is that there is a problem with the format or files within the scanner’s USB Mass Storage
Device (UMSD).
If the UMSD appears to be correct and is present in the device list, but is not shown in My Computer with a
drive letter, then there may be a problem with a network drive clashing with the UMSD. This requires the
Windows Disk Management tool to re-assign the drive letter to one not used by the network drive. 3M have a
tool that can help, please contact 3M for more information.
4.6.4 HLNonBlockingContainer Tests
The HLNonBlockingContainer.exe program is a simple way of checking for basic communication between an
application and a scanner. If any of the tests fail but all previous diagnostics has passed then the problem is
probably software or configuration related.
1. Start the application and ready it for reading a passport. The rear LED on the scanner
should now be green.
2. If the LED does not light or if you receive an on screen error message then this could
indicate a software configuration problem or a faulty scanner. Try swapping the scanner
for a known working one.