User's Manual

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RTE8000 HS Evaluators' Guide 97-0183-15.doc
6. Go to the images tab and place a document. You should see data and images appear on
screen. If you are testing RFID then place an ePassport and check both the images and the
RFID tab.
Note: special documents (e.g. barcodes) will not display in this application but
you can see the message and its data content in the Timings tab.
4.6.5 Specific Document Problems
If a particular type of document fails to read then you should check these things:
• Is the document type an optional extra and have you purchased that option?
• Have you enabled sending of that data element or security check in your application?
• Does the document have good quality printing and in the correct place on the document?
• Does the demonstration program support the document type you are trying (use the Timings
tab on HLNonBlockingContainer.exe on the SDK to see all document messages)?
• Is the document type enabled in the [DataToSend] section of the reader.ini file? See
sections 4.4.3 and 4.6.4.
• If the document type requires an extra plug-in has the relevant #RTEDecode_xxxxx.dll been
included in the binaries directory? See section the Plugin Data section of the 3M
TM
Page
Reader Programmers' Guide.
• If the document type requires an extra plug-in has the relevant #RTEDecode_xxxxx.ini been
configured correctly? See section the Scanner Configuration Description in the 3M
TM
Page
Reader Programmers' Guide.
• If you have a particular problem with an RFID ePassport or some element in a book then this
is best debugged using the eMRTD Reader program described in section 4.5.