5" and 17" CRT Desktop Touch Monitor User Guide 3M Touch Systems Read and understand all safety information contained in this document before using this product.
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4 CRT Touch Monitor User Guide and suitable for its method of production, including intellectual property liability for User's application. If the Product, software or software media is proven not to have met 3M Touch Systems’ warranty, then 3M Touch Systems’ sole obligation and User’s and Purchaser’s exclusive remedy, will be, at 3M Touch Systems’ option, to repair or replace that Product quantity or software media or to refund its purchase price.
Contents Overview Important Safety Information ......................................................... 9 Explanation of Symbols ............................................................... 11 Service and Repair Indicators....................................................... 11 3M Touch Systems Support Services ........................................... 12 3M Touch Systems Worldwide Offices .......................................
Chapter 3 Maintenance and Troubleshooting 33 Problem Possible Causes and Solutions Is the monitor in Power Management mode? Touch the screen, press any key on the keyboard, or move the mouse to restore operation. Are the brightness and contrast settings too low? Use the monitor controls to adjust these values. Troubleshooting the Touch Screen If you are experiencing problems with the touch screen, check the following list of common installation errors. Table 3.
CRT Touch Monitor User Guide 28 CAUTION To avoid the potentially hazardous situations associated with the use of alcohol which may result in minor or moderate injury or property damage: • Follow all instructions and recommendations in the manufacturer's Material Safety Data Sheet and product label. • • • • It is important to avoid using any caustic chemicals on the touch screen. Do not use any vinegar-based solutions. Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths.
10 CRT Touch Monitor User Guide WARNING To avoid the risk of fire which could result in serious injury or death: • Do not remove the cover or back of the monitor. To avoid the risk of electric shock which could result in serious injury or death: • Do not use a power cord that is frayed or otherwise damaged. CAUTION To avoid the risk of electric shock which may result in minor or moderate injury: • Do not service the monitor. • There are no user serviceable parts inside.
Overview 11 Explanation of Symbols Attention: Read accompanying documentation Important Notes: • • • • • • • • • • Plug power cord into appropriate power source. Plug power cord into a grounded receptacle. When unplugging power supply cord, pull on plug not cord. Do not connect or disconnect this product during an electrical storm. Install the display in a well-ventilated area. Always maintain adequate ventilation to protect the display from overheating and to ensure reliable and continued operation.
12 CRT Touch Monitor User Guide CAUTION To avoid the risk of electric shock which may result in minor or moderate injury: • Do not service the monitor. • There are no user serviceable parts inside. • Refer all servicing to qualified service personnel. • Do not remove the cover or back of the monitor. Unplug the display from the power outlet and refer servicing to qualified service personnel in the event that: • • • • • Liquid is spilled into the product or the product is exposed to rain or water.
Overview 13 Whenever you contact Technical Support, please provide the following information: • • • • Part number and serial number from your monitor Current driver version Operating system used Information on additional peripherals Technical Support is available Monday through Friday 8 a.m. to 8 p.m. US Eastern Standard Time – 9 a.m. to 5 p.m. throughout Europe. Limited call back service Saturdays and Sundays.
CHAPTER 1 Getting Started With Your CRT Desktop Monitor The 3M Touch Systems product line of touch monitors offers the CRT Desktop monitor for a broad range of applications including point-of-sale, hospitality, and retail. MicroTouch CRT monitors are available in 15" and 17” sizes in beige and 15" in black, these touch-enabled monitors are UL, FCC, and CE compliant. This chapter describes how to set up and integrate your 3M Touch Systems CRT Desktop monitor into a touch application.
Chapter 1 Getting Started With Your CRT Desktop Monitor 15 35 million mechanical touches without noticeable degradation to the surface.1 System Requirements The CRT desktop touch monitors require a personal computer (PC). These touch monitors will not work with Macintosh computers. The requirements for your PC are as follows: • • • • Depending on the type of monitor you purchased, you must have either an RS-232 serial communication (COM) port or a USB port to connect the touch screen to your PC.
16 CRT Touch Monitor User Guide Unpacking Your Touch Monitor Carefully unpack the carton and inspect the contents. Your CRT monitor includes an AC power cable, a tilt/swivel stand, a Monitor Installation Disk, a Product Support brochure, and a 3M Touch Solutions CD with touch screen software, documentation and utilities. Installing the Video Card and Video Driver Before you can connect your touch monitor, make sure your computer has a video card and driver already installed for the monitor.
Chapter 1 Getting Started With Your CRT Desktop Monitor 17 CRT Monitor Setup No tools are required to set up the CRT Desktop monitor. Simply follow the instructions outlined below. Installing the Tilt/Swivel Stand 1. 2. Align the stand with the slots in the bottom of the monitor and insert the Tilt/Swivel Stand into the slots. Push the Tilt/Swivel Stand firmly toward the front of the monitor until the latch clicks into the locked position. Connecting the Touch Monitor 1. 2. 3. 4.
18 CRT Touch Monitor User Guide Figure 1. Connecting the CRT Cables to your Computer Be sure all cable connections are secure -- tighten all cable screws. Shaking and vibration may dislodge cables that are improperly connected. Route all wiring and cables away from heat sources and sharp metal edges to avoid damage. Also, keep the touch screen cable away from sources of electromagnetic and radio frequency interference.
Chapter 1 Getting Started With Your CRT Desktop Monitor 19 Configuring the Display Settings After you connect your CRT desktop touch monitor and turn on your computer, the Add New Hardware Wizard should appear because this monitor is a plug and play device. 1. 2. 3. 4. Choose the "Display a list of drivers..." option. Then click on the "Have Disk" option. Insert the Monitor Installation Disk (included with this monitor) and select the appropriate monitor from the list.
20 CRT Touch Monitor User Guide For more information on adjusting the desktop area (resolution), color depth, or refresh rate, refer to your video card documentation. Testing the CRT Touch Monitor Note: The CRT desktop power status light is located on front of the bezel. After connection, turn on the power switch located at the bottom of the front bezel. Before you test your touch monitor, make sure all cables are connected properly. Be sure to tighten all cable screws.
Chapter 1 Getting Started With Your CRT Desktop Monitor 21 These drivers and relevant technical documentation can be found on the latest 3M Touch Solutions CD (19-640) and are also available for download from our website at www.3Mtouch.com. After the software is installed, restart your computer to load and activate the touch screen driver. To complete the setup of your touch monitor, make sure you calibrate the touch screen.
CHAPTER 2 Video Display Options This chapter provides guidelines for adjusting the video display and using the monitor controls to adjust the image to your liking. Before you make any adjustments: • • Be sure to adjust the controls in your normal lighting conditions. Display a test image or pattern whenever you adjust the video. Adjusting the 15" and 17" CRT Desktop Video Display Figure 2.
Chapter 2 • • • • Video Display Options 23 MENU – Shows or hides the menu. SELECT -- Highlights the current menu option or saves the current setting. Press ▲ or ▼ to change the value. ▼/Down -- Enables you to scroll backwards through items on the menu -- decrease the value of selected option or move to the previous menu item. ▲/Up -- Enables you to scroll forward through items on the menu -increase the value of selected option or move to the next menu item.
24 Icon CRT Touch Monitor User Guide Description TRAPEZOID Adjusts the display sides to be parallel. PARALLELOGRAM Adjusts the tilt of the display sides. PIN BALANCE Adjusts the curvature of the left and right sides of the screen image. CORNER PIN User can select Top or Bottom corner correction by pressing the Select button. Top corrects the top corner image shape to a rectangle. Bottom corrects the bottom corner to a rectangle.
Chapter 2 Video Display Options 25 15" and 17" OSD Menu 2 Icon Description RECALL Resets the control functions back to the original factory preset values. In order for the Recall function to work, the timing must fall under one of the factory preset timing modes. ROTATION Adjusts the tilt of image. LANGUAGE Selects a language among English, Deutsch, Francais, Espanol, and Italiano. DEGAUSS Manually demagnetizes the CRT. This can be used if the display becomes discolored.
26 CRT Touch Monitor User Guide display. These effects are more noticeable on large grey areas or black and white checkerboard patterns. V-MOIRE Reduces the optical effect of vertical wavy lines on the display. These effects are more noticeable on large grey areas or black and white checkerboard patterns. INFORMATION Displays current mode, horizontal frequency, vertical frequency, factory preset mode, and user preset mode. EXIT Exits the OSD menu.
CHAPTER 3 Maintenance and Troubleshooting If you have a problem setting up or using your monitor, you may be able to solve it yourself. Before calling 3M Touch Systems, try the suggested actions that are appropriate to the problems you are experiencing with the monitor. You may also want to consult your video card user’s manual for additional troubleshooting advice.
CRT Touch Monitor User Guide 28 CAUTION To avoid the potentially hazardous situations associated with the use of alcohol which may result in minor or moderate injury or property damage: • Follow all instructions and recommendations in the manufacturer's Material Safety Data Sheet and product label. • • • • It is important to avoid using any caustic chemicals on the touch screen. Do not use any vinegar-based solutions. Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths.
Chapter 3 Maintenance and Troubleshooting Problem Possible Causes and Solutions Is the monitor in Power Management mode? Touch the screen, press any key on the keyboard, or move the mouse to restore operation. Are the brightness and contrast settings too low? Use the monitor controls to adjust these values. 29 Troubleshooting the Touch Screen If you are experiencing problems with the touch screen, check the following list of common installation errors. Table 3.
30 CRT Touch Monitor User Guide Common Possible Solutions Installation Issues Cursor is extremely Stabilize the cursor by adjusting the operating frequency of the touch screen controller using the jittery or erratic touch screen control panel. Cursor lags finger Lower the baud rate of the touch screen controller and the touch screen driver. Power Management The CRT monitor conforms to the Video Electronics Standards Association (VESA) Display Power Management Signaling (DPMS) standard.
Chapter 3 Maintenance and Troubleshooting 31 equipment reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • • • Reorient or relocate the receiving antenna. Move the equipment away from the receiver. Consult the dealer or an experienced radio/television technician for additional suggestions.
