User's Manual

5 Service Level Agreement, SLA 10
7signal Ltd, Panuntie 6, FI-00620 HELSINKI, FINLAND, [phone], [e-mail], www.7signal.com
7signal Sapphire Loupe User Guide Release 3.1
5 SERVICE LEVEL AGREEMENT, SLA
The service level agreement (SLA) view contains KPIs that display network functionality and
availability as traffic lights.
The default limits are set by 7signal, and the values are based on real-life situations. You can
modify the values to conform to the service level agreement currently being used. The values
can be modified in the Sapphire Carat’s management interface.
The SLA view contains by default the following KPIs:
 Beacon availability
 Radio attach success rate
 IP retrieval success rate
 Ping success rate
 FTP downlink throughput
 FTP uplink throughput
 MOS downlink
 MOS uplink
 Ping RTT
 FTP test success rate
 VoIP test success rate
Default SLA metrics’ describe network connectivity and quality-of-service (QoS) starting from
radio availability to end-to-end connection quality. Below is an illustration of client connection
phases.