User's Manual

5 Service Level Agreement, SLA 12
7signal Ltd, Panuntie 6, FI-00620 HELSINKI, FINLAND, [phone], [e-mail], www.7signal.com
7signal Sapphire Loupe User Guide Release 3.1
5.2 SLA table active cells
To better understand the resulting color-code the cells in the table are active. By clicking a cell
one gets immediate information on data that lead to the cell color.
In case further analysis is needed, the link “Related KPIs” pop additional KPI charts up. The
charts show a set of KPIs on time-interval that has shown on SLA table row expanded with one
unit earlier and later. If the SLA table row is for an hour, the KPI chart includes the preceding
and the following hour, too.
The set of KPIs either directly affect the SLA result or would be the KPIs that should be checked
in the next step of the analysis. The troubleshoot cases at the end of this manual elaborate on
the flow of analysis.