User's Manual

9 Troubleshoot 57
7signal Ltd, Panuntie 6, FI-00620 HELSINKI, FINLAND, [phone], [e-mail], www.7signal.com
7signal Sapphire Deployment Guide Release 3.1
9.4 Loupe client cannot connect to Carat server
Loupe and Carat are both run in the Carat host machine.
1. Check that username and password are correct
2. Check Loupe log for error messages
a. Run command 7loupe log
3. Check that loupe server is running
a. Run command 7loupe status
4. Check Carat log for error messages
a. Run command 7carat log
5. Check that carat server is running
a. Run command 7carat status
9.5 Eye IP address forgotten
In order to find out the Eyes IP address, the MAC (Ethernet) address of the Eye
must be known.
1. Connect Eye to a Carat host directly with an Ethernet cable (i.e. Carat and Eye have to
be in the same LAN).
2. Use the 7edp utility (part of the Carat installation) to find out Eye’s IP address. The
syntax of the tool is the following:
7edp <name of the Carat Ethernet interface> <MAC address of the
Eye’s Ethernet interface>
For example:
# 7edp eth0 00:19:F4:EE:01:31
7edp tool resolves the Eye’s IP address:
Sending EDP request
Waiting response..
Received EDP frame from Eye
Eye IP address is 192.168.3.42